0% sales valuation accuracy
0% sales fee satisfaction
90% lettings valuation accuracy
80% lettings fee satisfaction
Jun 24,2014
Jun 24,2014
2
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Very unprofessional and unacceptable service. I paid 108 gbp online to view properties which are not available. I had clarified my needs and requirements both on the phone and via email I had selected 10+ properties which seemed to be suitable (we agreed to go for flatshares for max 120 per week with cosy single bedroom with possible a double bed for single occupancy, drawers, wardrobe, desk and shared fully equipped kitchen with washing machine and clean bathroom)
Interlet booked for me an appointment in acton which is a place I did not choose and I asked to cancel and an appointment in west Kensington for a slightly higher price than requested but that according to them could meet my expections.
i went to see the property and instead of a flatshare i found an hotel (i am not even sure we could call it hotel because it was worse than a hostel and it does not even exist online, they have no website, etc...). the owner showed me a room which costed 650 per month (not 500/520 as I requested!!!), the room was not in a flat share but was a studio flat without the washing machine which was also one of my "must have".
the room was underground and definitely did not match my needs and expectations. also they proved not to know the properties they advertise because they said "Don't have much information in regards to that room in East Acton as got it only today, so no pictures"
i have read many other negative reviews on other websites and i have already asked for a refund. i do not recommend this agency at all. usually we ask agents to find flats for us, especially in new cities like London to avoid rip off and to be sure that they provide additional good service which can make our life easier. Interlet is just asking for money and not giving a good service at all.
Interlet booked for me an appointment in acton which is a place I did not choose and I asked to cancel and an appointment in west Kensington for a slightly higher price than requested but that according to them could meet my expections.
i went to see the property and instead of a flatshare i found an hotel (i am not even sure we could call it hotel because it was worse than a hostel and it does not even exist online, they have no website, etc...). the owner showed me a room which costed 650 per month (not 500/520 as I requested!!!), the room was not in a flat share but was a studio flat without the washing machine which was also one of my "must have".
the room was underground and definitely did not match my needs and expectations. also they proved not to know the properties they advertise because they said "Don't have much information in regards to that room in East Acton as got it only today, so no pictures"
i have read many other negative reviews on other websites and i have already asked for a refund. i do not recommend this agency at all. usually we ask agents to find flats for us, especially in new cities like London to avoid rip off and to be sure that they provide additional good service which can make our life easier. Interlet is just asking for money and not giving a good service at all.
What agent could do to change your mind?
they should advertise only available properties, be more professional, know what they advertise and do not take advantage of people who are relatively new to the city or the country and ask for very expensive fees providing an awful and unreliable serviceAttached Filesnbsp;
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Latest Reviews
6th Sep 2021
reviewed by 'Laurence'
7th Oct 2020
reviewed by 'Alan'
16th Aug 2020
reviewed by 'Marlon'
15th Apr 2020
reviewed by 'Sandra'
Opening Hours
Address
Interlet.com
14 Abingdon Road
Kensington,London
Greater London
W8 6AF
020 7795 6525
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 90% | 80% | £500 | £6,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 68 | 24 | 0 | 0 | 0 | 0 | 1 | 24 |
Areas covered
- Kensington
- Chelsea
- Hammersmith
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 06,2021
Sep 06,2021
1
people found
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this helpful
It’s unfortunate that politeness…
It’s unfortunate that politeness doesn’t stop these guys from keeping your money. I was only given their terms and conditions I parted with my money..which begs me to believe they have a hidden agenda… no choice but ...
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Jan 10, 2022
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(1)
Hi Laurence,
You are of course welcome to take your concerns to the Property Ombudsman, details for whom can be found on our customer care page.
Regarding the substance of your complaint, please bear in mind:
1. When challenged over their authenticity, you admitted in writing that the Landlord and Employer references provided were in fact written by yourself.
2. Our team was unable to use the contact details you gave for both your previous landlord and employer to verify your references in a ...
Oct 07,2020
Oct 07,2020
0
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I rented a flat through Interlet. Alexa was amazing. She really went above and beyond in the service she offered. Would definitely recommend Interlet to any one....
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Aug 31,2020
Aug 31,2020
0
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Interlet found me a studio for my 1 month stay in Kensington in 2 days. Everything went smoothly and without problems. Studio was nice and clean and rent was reasonable. Thank you so much!...
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Aug 16,2020
Aug 16,2020
0
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Great honest and helpful staff, will do doing further business in the future. Thank you so much to the team!...
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Apr 15,2020
Apr 15,2020
0
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Interlet have found us excellent tenants over the last couple of years. The staff is always friendly and helpful. Their communication is first class and I can't recommend them highly enough. A great team!...
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Mar 09,2020
Mar 09,2020
0
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Service provided by Interlet is fantastic. They are always very helpful, friendly and professional. I would recommend this agent to anybody looking for a flat or house to rent....
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Feb 15,2020
Feb 15,2020
0
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Fantastic service from start to finish. A very professional company with very friendly and helpful staff. I would highly recommend this agency and I would work with Interlet again in the future if I had the chance....
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Feb 12,2020
Feb 12,2020
0
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Interlet managed to let my flat within 10 days. If you're looking to rent out a flat that you own I would definitely recommend them - they are brilliant. Cannot recommend them highly enough!...
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Dec 27,2019
Dec 27,2019
0
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Big thanks to the interlet team for the cleanliness of the room, the brand new bed linen, and the scented herbs bag in the closet; greatly appreciated.
Professional and courteous service....
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Sep 20,2019
Sep 20,2019
0
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Interlet rented my apartment in a few days and found me a fantastic tenant. Awesome service. I will definitely be using them again in the future....
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Sep 11,2019
Sep 11,2019
0
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Sham and her team have handled the letting of our house for a few years and we are really happy with their job. They dealt with all our queries in highly professional manner. Very lovely and friendly team. Thank you!...
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Jun 15,2019
Jun 15,2019
0
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I really appreciate service I get from Interlet when looking for a property in Kensington. Their service is truly excellent and professional. They are flexible and responsive in their approach. I would strongly recommend Interlet as the best letting and managing agent in Kensington....
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Comment on agent fees
No fees
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May 31,2019
May 31,2019
0
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I received a great service from Interlet. Professional, friendly and helpful staff - I'm very satisfied with the service they provide. I will definitely use interlet again for any further lettings - Highly recommended....
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Comment on agent fees
Very reasonable fees.
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Feb 11,2019
Feb 11,2019
0
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I have been pleased with interlet services. Mimoza was fantastic, her professionalism, reliability, friendliness and customer service has been 5*.
100% recommend...
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Nov 11,2018
Nov 11,2018
0
people found
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Highly recommended - probably the best letting agent I've ever used. Kerry has always been extremely helpful and she sorted any problems I had. Very recommended....
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Nov 09,2018
Nov 09,2018
0
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Would highly recommend Interlet in Kensington to anyone looking to rent a property. The application process was straightforward and all dealings were stress free. All accomplished within 3 days. Shivan was a great help and always kept in contact by phone and email ensuring that deadlines ...
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Comment on agent fees
Very reasonable fee
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Oct 02,2018
Oct 02,2018
0
people found
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We really enjoyed our 1 month stay in London. Our special thanks to Shivan to help us to find fantastic flat in Kensington for our needs. Go above and beyond. 100% satisfied!...
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Aug 19,2018
Aug 19,2018
0
people found
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I had a pleasant experience renting through Interlet - very professional and friendly letting agent with very good local knowledge. They have a very able team of staff and they made the whole process run smoothly and stress free. High recommendations for this agency....
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Aug 17,2018
Aug 17,2018
2
people found
this helpful
this helpful
Called on a Monday to arrange a viewing of a property. Was told to travel down in person from Yorkshire to arrange it in person, which we agreed to meet on the Thrusday. We arrived and they had no record of us and were unwilling ...
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Apr 25,2018
Apr 25,2018
1
people found
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this helpful
Kerry and Shivan from Interlet were extremely efficient and professional in our property search. I would certainly use Interlet again if I decide to rent house or flat in London in future....
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Apr 22,2018
Apr 22,2018
1
people found
this helpful
this helpful
It was brilliant to deal with this agency from the start. I was impressed with the service and advice they offered. I would use them again....
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Comment on agent fees
OK
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Oct 23,2016
Oct 23,2016
1
people found
this helpful
this helpful
Nishaad in the Intelet team was extremely helpful. Showed me a place they knew I'd like, which was perfect for me and in an ideal location. The rent was also extremely good for what I am getting. Helped the full length of the way, excelling ...
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Aug 26,2015
Aug 26,2015
3
people found
this helpful
this helpful
I found a very nice studio on interlet website. Whole letting process was very smooth and straightforward. I'm happy with the service provided and I would recommend it to anyone....
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Comment on agent fees
No fees, service is free.
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Aug 12,2015
Aug 12,2015
3
people found
this helpful
this helpful
I just wanted to send a quick review praising team members at interlet W8. Nishaad arranged for me to see a number of properties to rent and I want to express my thanks to Nishaad and his team for their generous and thoughtful approach. I ...
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Comment on agent fees
Service was free, I didn't pay any fees.
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Jul 03,2015
Jul 03,2015
4
people found
this helpful
this helpful
From my experience and observation, your case as a customer will be treated with come effort IF you are prospective tenants who are able to afford and looking into more of high end properties . I think most of the positive comments given in this letting ...
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Jun 13,2015
Jun 13,2015
2
people found
this helpful
this helpful
Very Unprofessional
Not reliable
They just ignore your emails as soon as agency fee is received
I strongly suggest not to work with this agency
They waste clients time...
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May 27,2015
May 27,2015
4
people found
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Very unpoffesional.
They do not give back the deposit back
They do not reply e- mail
Everything broken
Not easy to deal with them
You can be in the kitchen having breakfast and someone can enter without any previous advice.
NO WIFI IN THE HOUSES!!!!!!!!!!!!!...
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Comment on agent fees
internet is not included
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May 27, 2015
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Dear Natalia,
Thank you for your feedback.
As per your contract you have received your deposit back on time, please check your contract (paragraph 2 (iii) ). Your contract that you have signed was for 5 months and until 30th September 2015.
As you said you had some family issues we helped you to find a new tenant and released you from your contract without any compensation.
Please note as per your contract bills included are Council Tax, Electricity, Gas, Water and TV license not WIFI.
W ...
Jan 22,2015
Jan 22,2015
2
people found
this helpful
this helpful
Interlet currently manage and let a number of properties I have in the Kensington and Chelsea area. The prices and properties range from rooms to 3 bed houses but the service is the same regardless. Professional and proficient in all aspects of property management and lettings. ...
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Dec 31,2014
Dec 31,2014
1
people found
this helpful
this helpful
I was in interlet 2 weeks ago, because I needed to move ASAP. Girls were very helpful and immediately arranged 4 viewings for me. Now I have a beautiful room in West Kensington for £600 per month, all bills and internet included :-). Thank you very much interlet!...
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Dec 17,2014
Dec 17,2014
1
people found
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this helpful
I'm a landlord in the Kensington area and only go to this company, interlet, when I need to let my rooms. This is simply because they get my properties noticed and interest is expressed right away. Within only one or two days with interlet I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:49 PM 06/07/2018 by Eliot
Best Letting Agent in W8 
