100% lettings valuation accuracy
60% lettings fee satisfaction
Apr 21,2011
Apr 21,2011
4
people found
this helpful
this helpful
Very poor service when it comes to maintenance, owner is only interested when it comes to getting his money. I had a window that took a year to fix, it was locked therefore a health and safety risk if ever there was a fire. I also had a damaged worksurface that took over a year to be delivered then it was stuck in my front room for 4 weeks before being fitted. I also had a leaking boiler, where water was coming up through the flooring, took a month to fix that then the last week of my tenancy I had no toilet because they didn't bother to fix it! Disgraceful service with an owner who doesn't acknowledge complaints and then tries to charge you £60 to leave!
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Latest Reviews
12th Dec 2019
reviewed by 'Osazuwa'
5th Dec 2019
reviewed by 'Dan'
26th Mar 2019
reviewed by 'Miss'
4th Oct 2017
reviewed by 'Noirlequin'
21st Apr 2011
reviewed by 'rich'
Opening Hours
Address
Redstones
West Midlands House, Gipsy Lane
Willenhall
West Midlands
WV13 2HA
0845 226 2833
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 60% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 28,2021
Jul 28,2021
0
people found
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Excellent Service received from Redstones. Very professional, efficient & extremely thorough. Highly recommend Redstones Willenhall.
Thank you to Amanda, Kate & Neil for all your help....
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Dec 12,2019
Dec 12,2019
0
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I am writing to thank you very much for your prompt response to my query and to inform you that the Landlord took immediate action to fix the leak on the boiler. British Gas visited later that night to fix the boiler and everything is ...
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Dec 05,2019
Dec 05,2019
1
people found
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this helpful
Bunch of crooks in suits, do not rent off these thieves and con men they will RIP u off with your deposit, if u are foolish enough to rent off them video or photograph the property in detail or u will regret it....
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Dec 05, 2019
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Can you please let us know which property you rented from us so we can look into this? ...
Mar 26,2019
Mar 26,2019
0
people found
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I have always found Katie Hammonds to be very friendly and helpful member of staff. If i have have a problem she gets onto it start away and lets me know what is going on....
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Comment on agent fees
good for the area
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Oct 04,2017
Oct 04,2017
7
people found
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this helpful
I am not a fan of letting agents and this company optimises why! When I moved in it hadn't been cleaned (We all know the previous tenant would of been charged for it). Dirty oven was on the inventory and as it turns out doesn't ...
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Apr 21,2011
Apr 21,2011
4
people found
this helpful
this helpful
Very poor service when it comes to maintenance, owner is only interested when it comes to getting his money. I had a window that took a year to fix, it was locked therefore a health and safety risk if ever there was a fire. I ...
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Aug 20, 2011
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i agree the maintenance jobs took a long time to fix, but you have to understand, all works required need to be authorised by the Landlord.
Any charges are set out from day one , we dont have any hidden charges or costs.
We do our upmost to keep landlords and tenants happy but in the industry you cannot please everyone, but we do try.. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Any charges are set out from day one , we dont have any hidden charges or costs.
We do our upmost to keep landlords and tenants happy but in the industry you cannot please everyone, but we do try..