The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 280 Reviews
94% Recommended
100% sales valuation accuracy
91% letting valuation accuracy
96% sales fee satisfaction
85% letting fee satisfaction
Share On : 
By : 'jfrgriffiths'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Brilliant service, our agent was very quick off the mark and helped us in many ways that other agents were not prepared to. We applied for a property online and our agent was straight on the phone to us, helping in any way he could. Eventually it came to a choice between ourselves and another couple and our agent made it clear we could negotiate with him. Even once our offer was accepted the after service was great in terms of getting all the documentation in place to allow us to rent the property. Great Guns! Thank you very much Ludlow Thompson, you have been absolutely fantastic.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 7/8/2016, 3:56:03 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 96% | £125,000 | £3,650,000 |
| Lettings | 91% | 85% | £600 | £3,250 |
ludlowthompson
8 Blackstock Rd, Finsbury Park, London,
N4 2DL
020 8613 9677
No Branch Video found...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Alexander
By : 'mary'
Services : Property Management
Would you recommend ? : No
Postcode : E3
Unfortunately, Ludlowthomson's Sam Woodward as property manager falls below par! Does not respond to emails, blames the client and is as cold you when you point out gaps. However, the costs of the works are always deducted from the rent. Also, one of their contractual lines is we will... Read Full Review
Share On :
By : 'Erika'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18
Marta (Duda) was extremely helpful and also very knowledgeable. I'm thoroughly thankful for her expertise and customer care she showed towards me. I greatly appreciated her work. Thanks for all her help and patience! Erika... Read Full Review
Share On :
By : 'Patrice'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE12
These 5 stars are for Marta who is really professional and nice. She knows her work and you can tell that she cares. I will definitely recommend friends and family to... Read Full Review
Share On :
By : 'Raducu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE14
Hey i SEE one of the proprietar and i rely like the ore David help out i recomand David like verry... Read Full Review
Share On :
By : 'Raquel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Chandra is excellent dealing with the customer. He works very hard. Always on time on our appointment. He always inform us about the status of our application. And most of all..he smiled all the time and im so happy with the result. Thank you Chandra for your hard work. Keep it... Read Full Review
Excellent
By : Keji Idowu
Apr 27, 2019Chandra was helpful and ...
Share On :
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW6
I have found Chandra Thornborrow and Davis Baah to be most professional and very helpful, they have worked extremely hard to meet my needs when I was renting a house from them. They have worked late to help me complete things that need doing . they have come out of there way to ensure my children... Read Full Review
the fees was too high and the manager did not explain it properly I felt that I paid over what I should of .
Share On :
By : 'Ladywell'
Services : Sales( As a Buyer )
Sold price : £510000
Would you recommend ? : Yes
Postcode : SE13
Happy to have just moved into a house in Ladywell, which was bought through Ludlow Thompson. The staff were friendly, punctual, knowledgeable about the local area, extremely helpful, and consistently generous with their time and support during the long purchase... Read Full Review
I can't comment. I'm the purchaser, not the vendor.
Share On :
By : 'DelBoy'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE12
The staff who are employed by Ludlow Thompson at the Lewisham branch are excellent and present themselves in a great business manor. I would undoubtedly employ them myself! They are very trustworthy and helpful and have done an amazing job renting my two properties. Thank you to the team at... Read Full Review
Good
Share On :
By : 'Nicola'
Services : Letting( As a Owner )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : SE15
I would definitely recommend Nicola because she is both friendly and professional. She was full of good advice and worked hard to find us tenants quicker than... Read Full Review
Ok!
Share On :
By : 'ANDREA'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE13
This is the second time that I have turned to this agency, I was very satisfied the first time and I hope to be this too. Very professional Miss Deimante Nacyte, who followed me and spent so much time, kind, very competent and also very pretty. I recommend the agency and the agent. it was a... Read Full Review
VERY GOOD
Share On :
By : 'Annalisa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Excellent service, Darnell has been very friendly and has made the whole renting process as easy and smooth as... Read Full Review
Share On :
By : 'Serdar'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE13
I have dealt with Nicola for at least 4 years and have always found her to be commercial, supportive and straight talking. In particular, she was very proactive in ensuring my current tenants renewed their tenancy when she found out they were looking to relocate to alternative premises in the near... Read Full Review
Good
Share On :
By : 'Lewis'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
My experience with Ludlow (and other agents) hasn't always been great, except with Nicola Dawkins... She was very professional and organised, she made the process easy, as it should be. She is an asset to... Read Full Review
The monthly fees are ok, checkin/out fee + agreement fee seem high, and I do not like how they make you pay the fees upfront. It should be evenly spread across the contract
Share On :
By : 'Zineb'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Professional friendly, and so quick to respond , she made my experience so enjoyable, and I will recommend the agency to other friends and relatives without a doubt, so... Read Full Review
good
Share On :
By : 'Sara'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
I have been delighted with the service given by Nicola Dawkins at the Lewisham branch. She has been very helpful and answered all my queries promptly and with clarity. She is friendly, polite and supportive. It is great to have confidence in knowing that the renting of my property is in such... Read Full Review
Share On :
By : 'Vincent'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE18
My partner and I recently moved and went through Ludlow Thompson. We had the pleasure of dealing with Deimante Nacyte (Lettings Negotiator) and Nicola Dawkins (Lettings Manager), who were ever so helpful. Professionalism, superb customer service and efficiency are just a few words that describes... Read Full Review
Good
Share On :
By : 'Charlie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE4
Really helpful from start to finish, very responsive and an all round pleasure to work with. Made this process seamless and i would definitely recommend Darnell to anyone looking for a... Read Full Review
Share On :
By : 'Xiao'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
Nicola Dawkins was very knowledgeable, professional and quick to respond. She worked hard and found us a nice tenant quickly. An enjoyable... Read Full Review
Share On :
By : 'Debbie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
Nicola was always very prompt in responding to questions and always came back with a clear and straight answer. Keep up the good... Read Full Review
Share On :
By : 'Pratibha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE3
Darnell has been day today contact and done excellent job making sure smooth move in. Nicola, under promised and over delivered along with... Read Full Review
Good