Romans
Reading, RG1
2.5/5, 51 reviews
41% recommended
33% sales valuation accuracy
67% sales fee satisfaction
56% lettings valuation accuracy
29% lettings fee satisfaction

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“I have just finished my tenancy for personal reason, my ......”

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Jun 20,2014
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By: 'Dexter25'
Jun 20,2014
8 people found
this helpful
I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at weekends, i told them they can BE ANY time during that space and I'll be extremely flexible (I really want to help the landlord rent again quickly) .

There sales agents are not capable of simply booking viewing into a diary and calling the day before. The organisation is horrific. I have also been on the other end where I've been waiting for them not to show up. I got asked for 1 viewing last week. The arrived agent said we have 6/7 viewing over the next hour (at 7pm at night with no notice). So I declined and he made his telesales agent re-book them. The telesales person then rang me and argued with me. Absolute Disgrace. The next day we had another viewing. The unorganised agent had to leave and couldn't stay for her viewing, the agent then asked me if I could show the prospect around the house for her.

On another note, I haven't heard a single word come out of an agents mouth while he is doing a visit, NONE of the sales agents i have seen have ANY qualities that a salesperson should have, the people who recruit them should be embarrassed.

Such simple things they are missing, basic customer/prospect RESPECT, ORGANISATION/TIME MANAGEMENT. MY landlord has told me one last thing and he is leaving them. HOW LONG WILL IT TAKE FOR SOMEONE HIGH UP AT ROMANS TO SORT THIS OUT. It's obviously an ongoing problem. If only you could see the posts people put on their private facebook accounts.

If you want any customer care, professionalism and no stress DO NOT USE ROMANS.
What agent could do to change your mind?
Romans (at least in the whole Berkshire area) need to have a re-structure of their sales teams. They all have no consideration for either the prospects/clients time or privacy, they re-book/cancel viewings as it suits them best, they book to many appointments in for one day and don't have time for others. They are rude and pushy on the phone (unless its time to put in your credit card details). Get back to basics, simple simple simple - 1) "how to treat your clients/prospects" - 2) how to manage your time effectively.
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By: cstevenson
Jun 23, 2014
Thank you for taking the time to leave feedback. I am obviously disappointed to read of your experience with us and would welcome the opportunity to discuss this further with you.

Please contact me on 01189 538 730.

Kind regards,

Carl Stevenson
Senior Lettings Manager

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Latest Reviews

View all Reviews 51
18th Aug 2023
reviewed by 'Seema'
“Treated in a very bad and unprofessional way by Romans manager Mr Adam Colvim.. We liked a property and put ......”
6th Feb 2023
reviewed by 'Troy'
“Thank you Kimberley Garcia for all your support as property manager of our flat here in Reading. We're most grateful!...”
16th Jun 2022
reviewed by 'Gracia'
“Huge thank you to Kimberley Garcia from Romans Estate, who is always very proactive and helpful ! Kimberley managed my flat ......”
19th Nov 2021
reviewed by 'FAHEEM'
“Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at ......”
21st Jun 2021
reviewed by 'Prem Kumar Gurung'
“Terrible experience, 0 communication either by email or phone.Left many voice mail never got response. Been trying to buy a ......”
2nd Jun 2021
reviewed by 'Y'
“Kimberley in the property management team is always very helpfull and prompt with her informative responses always providing a great ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
33-34 Market Place
Reading
Berkshire
RG1 2DE
0118 953 8710

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 67% £175,000 £270,000
Lettings 56% 29% £743 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 6 11 18 2 2 2 0 0 4
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“Treated in a very bad and unprofessional way ......”

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Aug 18,2023
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Adam
By: 'Seema'
Aug 18,2023
2 people found
this helpful
Treated in a very bad and unprofessional way by Romans manager Mr Adam Colvim.. We liked a property and put our offer below the asking price as the property needed renovation .. we had our holiday booked so we left for 10 days .. the manager kept calling ...
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“Thank you Kimberley Garcia for all your suppo......”

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Feb 06,2023
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Kimberley
By: 'Troy'
Feb 06,2023
0 people found
this helpful
Thank you Kimberley Garcia for all your support as property manager of our flat here in Reading. We're most grateful!...
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“Huge thank you to Kimberley Garcia from Roman......”

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Jun 16,2022
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Kimberley
By: 'Gracia'
Jun 16,2022
0 people found
this helpful
Huge thank you to Kimberley Garcia from Romans Estate, who is always very proactive and helpful ! Kimberley managed my flat since 5 years now, and always providing excellent customer service and support! Many thanks Kimberley, you are re a star⭐️⭐️ Gracia...
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“Worst place to go, DONT TRUST THESE PEOPLE, B......”

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Nov 19,2021
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By: 'FAHEEM'
Nov 19,2021
4 people found
this helpful
Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw ...
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“Terrible experience, 0 communication either b......”

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Jun 21,2021
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By: 'Prem Kumar Gurung'
Jun 21,2021
4 people found
this helpful
Terrible experience, 0 communication either by email or phone. Left many voice mail never got response. Been trying to buy a property for months and have always been disappointed with the way they handle the situation. Always having to wait for weeks before any updates or ...
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“Kimberley in the property management team is ......”

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Jun 02,2021
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Kimberley
By: 'Y'
Jun 02,2021
0 people found
this helpful
Kimberley in the property management team is always very helpfull and prompt with her informative responses always providing a great service...
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“They got me a tenant, but apart from that I e......”

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Feb 19,2020
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By: 'Neil'
Feb 19,2020
5 people found
this helpful
They got me a tenant, but apart from that I experienced poor admin and mistakes at viewing stage and throughout the whole set up. I would not recommend Roman's and certainly will look to use another agency when my current one expires with them...
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“Upset...”

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Aug 07,2019
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By: 'Disappointed'
Aug 07,2019
6 people found
this helpful
A one in a lifetime experience. Stratospheric fees, hidden costs, forced insurance, intrusive unnecessary checks. A company to avoid if at all possible. High pressure to get the "holding deposit" paid then the all the other shenanigans begin....
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Comment on agent fees
extremely high
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“I have rented a property from Romans Estate Agents from ......”

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Dec 02,2017
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Annette
By: 'Joanne'
Dec 02,2017
15 people found
this helpful
I have rented a property from Romans Estate Agents from February 2017 till October 2017. I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country. So I did use all my savings to ...
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Comment on agent fees
Very bad, never again.
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“This company is rude and only cares about how to ......”

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Nov 21,2017
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By: 'Vivian'
Nov 21,2017
13 people found
this helpful
This company is rude and only cares about how to get more money from you. Never take correct process or action to solve your problem but only keep calling you when they want mon from you. Will never have any business with them...
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“Worst estate agents I have ever used. Very poor customer ......”

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Nov 12,2017
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Mark
By: 'AVOID'
Nov 12,2017
12 people found
this helpful
Worst estate agents I have ever used. Very poor customer service and organisation, the only time they do a good job is when there is an opportunity to make money for themselves. AVOID....
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Comment on agent fees
Very high for the level of proficiency
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“This is the worst agency I have ever dealt with.......”

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Nov 06,2017
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Mark
By: 'Daphne'
Nov 06,2017
9 people found
this helpful
This is the worst agency I have ever dealt with. Our estate agency was really slow at picking important issues up and providing a resolution. In particular issues such as excessive mould in the house or broken windows during the winter. Issues like that took ...
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Comment on agent fees
Waste of money.
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“This is the poorest service we never had, read all ......”

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Sep 07,2017
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manasi
By: '8'
Sep 07,2017
8 people found
this helpful
This is the poorest service we never had, read all these comment, be careful when you use them. Our contract ends in April 2017 but we have emailed, called many times to chase our deposit, it looks like no one is working there, no reply at ...
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Comment on agent fees
very bed
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“Romans are the worst agents I have experienced as a ......”

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Jul 07,2017
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By: 'Roy'
Jul 07,2017
11 people found
this helpful
Romans are the worst agents I have experienced as a landlord. Every email or phone call to them has to be followed up as they never reply promptly or within a reasonable period. They show no client relationship skills. Basically provide a pathetic service from ...
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Comment on agent fees
Average fees but should be discounted given the terrible service.
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“Romans is the absolute worst letting agent I ever had ......”

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Jun 09,2017
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By: 'Maria'
Jun 09,2017
13 people found
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there ...
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Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
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“As a landlord Romans are the worst I have every ......”

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May 03,2017
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Charlotte
By: 'Unhappy'
May 03,2017
7 people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I ...
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Comment on agent fees
For the fees they take, the level of service should be a lot better.
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“I have rented a property with Karen as our Prop. ......”

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Apr 30,2017
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Karen
By: 'Oliver'
Apr 30,2017
0 people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were ...
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Comment on agent fees
good
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“I was tenant with 5 Romans for five years . Initially their ......”

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Mar 22,2017
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Karen
By: 'Harry'
Mar 22,2017
9 people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time ...
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Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
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“Romans are the worst agents in Reading to deal with. ......”

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Jan 17,2017
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Iwona
By: 'Ankan'
Jan 17,2017
8 people found
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing ...
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Comment on agent fees
Too high, unreasonable
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“Worst lettings service I've ever received. 'Andrew frost' or something ......”

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Dec 09,2016
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By: 'Angrycustomer'
Dec 09,2016
7 people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they ...
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Comment on agent fees
Extortionate.
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“Useless, beyond difficult. Unable to keep to confirmed appointments. Took ......”

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Sep 19,2016
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By: 'Avoid'
Sep 19,2016
5 people found
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. ...
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Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
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“I stay in 27 Riverside House Reading. Initially I had a ......”

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Jun 20,2016
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By: 'Sanju'
Jun 20,2016
5 people found
this helpful
I stay in 27 Riverside House Reading. Initially I had a wonderful experience with Romans when I took the house a month back on let. Excellent service from Donna, Samantha. But the after sale services have been horrible. Its more than a month now & the hob ...
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“I had rented a flat through Romans Reading. At the ......”

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Jun 10,2016
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By: 'Imti'
Jun 10,2016
5 people found
this helpful
I had rented a flat through Romans Reading. At the end of tenancy, there were some stains on the carpet. I got them professionally cleaned and the stains lightened. They said they were not happy with the cleaning and got them cleaned again. But still ...
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What agent could do to change your mind?
Agency fees is ridiculously high.
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Comment on agent fees
Agency fees is ridiculously high.
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“Mr. Suleiman is very cooperative and dedicated to his work. ......”

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May 11,2016
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Suleiman
By: 'Shamsa'
May 11,2016
0 people found
this helpful
Mr. Suleiman is very cooperative and dedicated to his work. He is very helpful and understanding. He managed to show me the flat that meets my requirement from the first review. I am very thankful to him and to Romans....
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Comment on agent fees
Fees are reasonable.
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“We were really please with the support we were given ......”

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Mar 15,2016
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By: 'Poonam'
Mar 15,2016
4 people found
this helpful
We were really please with the support we were given from Romans regarding the Sale of our property. We could contact the Agent any time. We also got our mortgage through Romans. Big thank you to Manasi Dave for recommending Romans to us....
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Comment on agent fees
Agent's fees were reasonable.
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“I don't know what the Romans experience is like as ......”

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Nov 10,2015
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By: 'An'
Nov 10,2015
7 people found
this helpful
I don't know what the Romans experience is like as a tenant but from a landlord's point of view, it is dismal, especially given the high fees they charge. If you live in the area, I would recommend managing it yourself; everything will be done ...
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What agent could do to change your mind?
Return my phone calls or e-mails Supervise subcontractors Avoid lying to me Give me the rent money
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Comment on agent fees
If the agent were good the fee would be expensive. They are not good; the fee is disgusting.
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“Romans are apparently the height of incompetency, with the added ......”

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Sep 28,2015
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Saffron
By: 'Disgustedtenant'
Sep 28,2015
11 people found
this helpful
Romans are apparently the height of incompetency, with the added bonus of being expensive alongside it. Throughout the process of becoming a tenant I was not informed of the inventory meeting I was supposed to attend until the day before, when I was out of ...
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What agent could do to change your mind?
Actually respond to my emails Send me the appropriate legal documentation Be remotely informative when we have contact Potentially be pleasant to speak to instead of rude
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Comment on agent fees
If I pay someone for a service I expect them to actually provide a service.
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“The estate agents are the worst I have come across ......”

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Mar 17,2015
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Neil
By: 'Mrs'
Mar 17,2015
10 people found
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could ...
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“Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as ......”

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Feb 23,2015
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matthew
By: 'Frustratedtenant'
Feb 23,2015
9 people found
this helpful
Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract ...
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Comment on agent fees
Extortionate. Especially vs competition
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“I was selling and wanted to buy through romans as ......”

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Nov 13,2014
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George
By: 'Mahmood'
Nov 13,2014
4 people found
this helpful
I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property ...
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What agent could do to change your mind?
At least have rang us as are contract agreement was coming to an end to discuss the matter further try and put them selves in there shoes for better customer service!!!
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By: jon
Nov 17, 2014
View all comments (2)
Thank you for bringing your concerns to me over the marketing of your home. Customer service is always very important to us a s a company and now we have been able to resolve your issues pleased you have decided to instruct us for a futher 6 weeks to sell your home. Your ongoing business is very appreciated. Regards Jon Roberts, Director, Residential Sales. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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