“I have heard a lot about terrible agents in Edinburgh ......”
2 Star Review
Jun 18,2014
By:
'Jane'
Jun 18,2014
Branch: Edinburgh, 20 Nicolson Street
Services: Lettings (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: EH7
Branch: Edinburgh, 20 Nicolson Street
Lettings (Prospective customer)
Rent PCM: £750
Postcode: EH7
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I have heard a lot about terrible agents in Edinburgh but Southside seems to have a good reputation in these years. I do have high expectation for them, thus this year when I am trying to look for a new flat, I put them as my priority. However, the quality of their service turns out to be very disappointing. I saw an ad of a property on the website. It looked like exactly what we wanted. So I called to arrange a viewing, and they gave me a time and told me that they would send me a message on the day. It was Tuesday, I cleared my schedule and my friend had to ask for a leave. Then I did not receive any message by noon. So I had to call them for confirmation. I was told that they had no viewing arranged at all! They then put me onto the Saturday viewing. This time I received the confirmation message and found that they changed the time a little bit but it was all right. I went there, and with several other groups, we were led to a wrong property! Their way to handle with this? We were only asked to call on Monday and ask for another viewing. So again, simply a waste of customers' time. Finally, I called on Monday morning and it was gone. I have no idea how because they kept saying that there were no other viewings happening except the time they have arranged for me. There could be some miscommunication problem within the company. But the way they treat prospective tenants also shows a lack of respect. They don't apologise for their mistakes and the inconvenience they have cased for others. Overall, I am not sure if I would approach them again or recommend other people to use their service.
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