Urban Share
London, EC2M
2.3/5, 15 reviews
33% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“Terrible agency. The check-in and check-out inventories were completely inaccurate. ......”

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Jun 13,2014
Minithumbdown
By: 'NeverAgain'
Jun 13,2014
2 people found
this helpful
Terrible agency. The check-in and check-out inventories were completely inaccurate. The check-in report claimed that there was a freshly painted radiator in one of the bedrooms, when in reality there was no radiator (the room turned out to be a converted garage). When we raised this issue with the letting agent, she claimed that the room could be heated by the sunlight coming in through the windows. That's right, sunlight. In London. There was also a fallen tree that was blocking access to the garden, but the agency claimed it was a "quirky feature" of the property and refused to pay for it to be cut down. Our check-out report equally was full of mistakes (it claimed there was missing furniture even though the photos showed otherwise). The communication from staff members was incredibly slow at times and when repairs were needed, it took ages for the agency to send around a repairman (3 weeks for the oven, 1 month for the washing machine). Constant leaks from bathroom plumbing and kitchen sink, which resulted in my flatmates and I having to pay for laundrette services and even sleep at friends' houses (water would be leaking from our bedroom ceilings). On top of that, they make you pay a check-out fee! I will never use this letting agency again.
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Latest Reviews

View all Reviews 15
10th Feb 2015
reviewed by 'Skint!'
“The most awful agency I've ever had the misfortune of dealing with. Terrible staff - rude, offensive and unprofessional. Individuals ......”
19th Jun 2014
reviewed by 'zerocool'
“We had to deal with them for 1 year. Would not recommend this agency to anyone. They were really slow to ......”
13th Jun 2014
reviewed by 'NeverAgain'
“Terrible agency. The check-in and check-out inventories were completely inaccurate. The check-in report claimed that there was a freshly painted ......”
21st May 2014
reviewed by 'persephone'
“Very nearly rented a flat from them but ended up pulling out as there were too many problems.There was ......”
25th Nov 2013
reviewed by 'Sandeep'
“HI,Jill Appleton introduced me to this property. She was very nice while showing the house, cleared all my queries ......”
14th Feb 2013
reviewed by 'Agentless'
“Terrible agent - poor communication, high and unfair charges - the other reviewers are right when they say they'll try ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Urban Share
2 Devonshire Square
City of London,London
Greater London
EC2M 4UJ
02079537860

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £495 £2,383
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 5 9 0 0 0 0 0 1
Areas covered
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I worked with Esme to coordinate my exit from the ......”

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Jul 11,2016
Minithumbup
By: 'canada-water-tenant'
Jul 11,2016
0 people found
this helpful
I worked with Esme to coordinate my exit from the property and everything when down smoothly. Esme is a hardworking and smart professional that makes great decisions quickly without compromising quality :)...
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Comment on agent fees
Average
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“Very unhappy, very bad experience with all aspects. The agency ......”

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Mar 16,2016
Minithumbdown
By: 'Darko'
Mar 16,2016
3 people found
this helpful
Very unhappy, very bad experience with all aspects. The agency was only kind up to the moment when I put down the 500‚£ reservation money. From that moment on, hell begins. First they try to put me in with the landlord even though the ad clearly ...
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By: Darko Maksimovic
Apr 12, 2016
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It has been 45 days (forty five days) now and they still haven't returned me the deposit. They have all this time kept my money with explanation "Waiting for the room to be cleaned" and "We are chasing the landlord". No responsibility whatsoever towards me as the client. I have raised a dispute on Friday against them. ...

“Choices pressed me to sign and pay 6 months in advance ......”

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Mar 15,2016
Minithumbdown
By: 'Florian'
Mar 15,2016
3 people found
this helpful
Choices pressed me to sign and pay 6 months in advance with fees superior to the market, some extra fees were to check if I am capable to pay my 6 months in advance after I did it... I have different issues with my rooms and flat, ...
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“The most awful agency I've ever had the misfortune of ......”

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Feb 10,2015
Minithumbdown
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Esme
By: 'Skint!'
Feb 10,2015
1 people found
this helpful
The most awful agency I've ever had the misfortune of dealing with. Terrible staff - rude, offensive and unprofessional. Individuals there have very limited knowledge of the properties they have on their books, or any of the rooms they're letting. They clearly don't train their ...
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What agent could do to change your mind?
Train their staff! Clearly a culture there of unhappiness and unprofessionalism that needs to be sorted. Also allow tenants to meet the other tenants before moving in, if requested.
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“We had to deal with them for 1 year. Would not ......”

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Jun 19,2014
Minithumbdown
By: 'zerocool'
Jun 19,2014
1 people found
this helpful
We had to deal with them for 1 year. Would not recommend this agency to anyone. They were really slow to fix issues. They took ages to respond to our issues and they tried to charge us £20 for a scrathed £5 ikea table. It was horrible dealing ...
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“Terrible agency. The check-in and check-out inventories were completely inaccurate. ......”

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Jun 13,2014
Minithumbdown
By: 'NeverAgain'
Jun 13,2014
2 people found
this helpful
Terrible agency. The check-in and check-out inventories were completely inaccurate. The check-in report claimed that there was a freshly painted radiator in one of the bedrooms, when in reality there was no radiator (the room turned out to be a converted garage). When we raised ...
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“Very nearly rented a flat from them but ended up ......”

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May 21,2014
Minithumbdown
By: 'persephone'
May 21,2014
1 people found
this helpful
Very nearly rented a flat from them but ended up pulling out as there were too many problems. There was work that needed to be done to the property prior to moving in, they weren't keen to do that. They were however keen to get ...
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“HI,Jill Appleton introduced me to this property. She was ......”

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Nov 25,2013
Minithumbup
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Jill
By: 'Sandeep'
Nov 25,2013
0 people found
this helpful
HI, Jill Appleton introduced me to this property. She was very nice while showing the house, cleared all my queries very well. She made the process for signing the initial contract very smooth. She helped me during my stay in the house regarding all maintenance ...
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“Terrible agent - poor communication, high and unfair charges - ......”

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Feb 14,2013
Minithumbdown
By: 'Agentless'
Feb 14,2013
1 people found
this helpful
Terrible agent - poor communication, high and unfair charges - the other reviewers are right when they say they'll try and squeeze money out of you. You've been warned!...
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By: maintenance
Jun 05, 2013
View all comments (1)
Hello agentless, We are sorry to hear that you were disappointed with the service. We try and provide a good service and response to all tenant enquiries. If you can let em know which property you moved in to I can look into this further for you. I'm particularly worried that money was 'squeezed' out of you. We state all of our fees in a clear breakdown at the end of the tenancy agreement. If the money that you are referring to relates to rent then I'm afraid that is something that the landlor ...

“Urban share were really helpful they helped me find the ......”

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Jan 29,2013
Minithumbup
By: 'Zara'
Jan 29,2013
1 people found
this helpful
Urban share were really helpful they helped me find the perfect flat when I was looking to rent, and i the perfect area, near night life and close to the tubes. I lived in their property for nearly 2 years and if there was ever a ...
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“I dealt with Urban share when moving to London in ......”

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Oct 16,2012
Minithumbup
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Jill
By: 'James'
Oct 16,2012
0 people found
this helpful
I dealt with Urban share when moving to London in the summer. They were always very professional and really understood my needs, it just so happened that i had to make a difficult decision based on the fact they did such a good job, i ...
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“Terrible. As other reviewer said, they try to squeeze every ......”

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Aug 25,2012
Minithumbdown
By: 'unsatisfied'
Aug 25,2012
3 people found
this helpful
Terrible. As other reviewer said, they try to squeeze every last drop of money out of you! They don't honour the law when it comes to their tenancy agreements and conned us into paying an extra month's rent when we said we were leaving. The ...
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What agent could do to change your mind?
Not broken the law. Not tried to squeeze extortionate fees out of us in return for a terrible service.
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By: Honest Guy
Oct 09, 2012
View all comments (1)
As a former tenant i also agree will all the comments, these guys will try and bleed you for every cent you have at you disposal. Be very carefull before signing any agreement with them, as mentioned in previous mails, rental increases are usally 10pc per annum and the service, both in house and customer relations is poor. ...

“I have used Urban Share a number of times over ......”

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Aug 24,2012
Minithumbup
By: 'Clareyk'
Aug 24,2012
0 people found
this helpful
I have used Urban Share a number of times over the years and have always found them to be very helpful and professional. The properties are always to a high standard and in great locations. Wouldn't hesistate to recommend....
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By: Liz Thompson
Oct 02, 2018
View all comments (1)
I would not be surprised if the 5 star reviews come fron staff members or the tenants given cheaper rooms to do the agent's donkey work. To cram 5 people into a small semi with no proper communal space at 700/month is appalling and the landlords as well as the agents who bleed the tenants and make up false bad references are not held to account. You can't do it in employment law. Also no account for real wear and tear on these basic rattraps are just plain greedy. ...

“Absolute disgrace! NOthing repaired when in desperate need and complete ......”

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Apr 05,2012
Minithumbdown
By: 'anons'
Apr 05,2012
1 people found
this helpful
Absolute disgrace! NOthing repaired when in desperate need and complete rip off, will steal your money in every way possible TONS of hidden charges and huge false advertising. On a constant basis. Cant believe how they have been allowed to continue trading. Only a matter ...
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“Slow repair, waited for 1 months for the shower to get ......”

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Jan 31,2012
Minithumbdown
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Diane
By: 'Ran'
Jan 31,2012
5 people found
this helpful
Slow repair, waited for 1 months for the shower to get repaired, still no action. false advertising, claimed that the property has the tv sets, but it belonged to one of the tenants, who recently moved out. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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