67% lettings valuation accuracy
40% lettings fee satisfaction
Jun 13,2014
Jun 13,2014
1
people found
this helpful
this helpful
We lived in the property a very long time. When we moved in we were horrified to discover that the walls in the living room were covered in children's scrawl and that the carpets were filthy - the previous tenants' things had covered it over when we viewed.
MM did manage to get the landlord to repaint that room, but the carpets in living room and hall stayed horrible the whole time. We had to buy two rugs to try hide the stains.
When we moved out, it was the usual thing of the cleaning costing the earth 300 pounds, and then 100 extra for a full carpet clean on those ratty carpets that we had to cover up, because of what they called a red wine stain and what we knew to be a ribena stain from those children!
We also put a British Gas Hive heating control in - an asset to any property you'd have thought, with heating controlled both locally with a fixed controller and also over the internet from your phone. It cost us a total of 304.20 to have it removed - something British Gas estimated as a couple of hours' work tops. So beware, never improve a MM property without permission, it might cost you dear.
In all we lost over £1000 of our deposit, despite paying the not inconsiderable rent monthly for almost 3 years, and keeping the property as well as we would have if it were our own (apart from the fact that if it were, it would have had a shower that worked for more than 2 people, a new bathroom, a new kitchen and carpets and curtains throughout).
It seems totally unreasonable to me that landlords don't bear some costs in renting their property out. In any other business you'd pay to maintain your capital asset. I am so glad that at last we've sold our house abroad and have bought a house. Sheer joy.
MM did manage to get the landlord to repaint that room, but the carpets in living room and hall stayed horrible the whole time. We had to buy two rugs to try hide the stains.
When we moved out, it was the usual thing of the cleaning costing the earth 300 pounds, and then 100 extra for a full carpet clean on those ratty carpets that we had to cover up, because of what they called a red wine stain and what we knew to be a ribena stain from those children!
We also put a British Gas Hive heating control in - an asset to any property you'd have thought, with heating controlled both locally with a fixed controller and also over the internet from your phone. It cost us a total of 304.20 to have it removed - something British Gas estimated as a couple of hours' work tops. So beware, never improve a MM property without permission, it might cost you dear.
In all we lost over £1000 of our deposit, despite paying the not inconsiderable rent monthly for almost 3 years, and keeping the property as well as we would have if it were our own (apart from the fact that if it were, it would have had a shower that worked for more than 2 people, a new bathroom, a new kitchen and carpets and curtains throughout).
It seems totally unreasonable to me that landlords don't bear some costs in renting their property out. In any other business you'd pay to maintain your capital asset. I am so glad that at last we've sold our house abroad and have bought a house. Sheer joy.
What agent could do to change your mind?
To have kept any of the deposit for that house, given the amount of rent we'd paid, and the fact that we left the house as you'd expect after 3 years, is criminal and unkind.Attached Filesnbsp;
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Latest Reviews
26th Feb 2018
reviewed by 'Tom'
12th Jan 2017
reviewed by 'Dedworth'
23rd Dec 2016
reviewed by 'Han'
13th Jun 2014
reviewed by 'GladToHaveLeftTheRentalSector'
Opening Hours
Address
Murray Management
53 St Leonards Road
Windsor
Berkshire
SL4 3BX
01753 775588
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 40% | £1,250 | £1,795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
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Mar 17,2021
Mar 17,2021
0
people found
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We've rented our property through Murray Management, on and off, for the past 6 years and they have always been fantastic. As we were overseas, we used their full management service and found issues with tenants were communicated to us quickly and/or dealt with independently. ...
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Dec 12,2019
Dec 12,2019
1
people found
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this helpful
I had a great 12 years tenancy through Murray Management. Very nice staff who is quick to respond and resolve any issues....
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Feb 26,2018
Feb 26,2018
0
people found
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My wife and I took over the flat in June 2016 and we have just handed back the keys. The move in was efficiently and courteously handled. The Tenancy Agreement was clear and easily understood, if you bothered to read it. The opening Inventory Report remorselessly ...
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Comment on agent fees
Agents’ fees for letting are currently a political hot potato and there are moves to outlaw them. Murray’s fees in June 2016 were higher than most but I was lucky enough not to have to worry about the marginal extra cost. And the flat was terrific!
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Jan 12,2017
Jan 12,2017
1
people found
this helpful
this helpful
As landlords we have dealt with Murray Management for almost 30 years and have never had a cause to complain about their service to either us or any of the tenants we have had during that time.
I find it hard to believe that the staff ...
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Comment on agent fees
Abut average for the area
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Dec 23,2016
Dec 23,2016
6
people found
this helpful
this helpful
I tried to rate 0 on the stars but it didn't let me. Everything seemed fine until we wanted to leave private renting and murray management refused to give our deposit money back. I had members of staff verbally abuse us over the phone and the ...
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Comment on agent fees
Bad
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Jun 13,2014
Jun 13,2014
1
people found
this helpful
this helpful
We lived in the property a very long time. When we moved in we were horrified to discover that the walls in the living room were covered in children's scrawl and that the carpets were filthy - the previous tenants' things had covered it over ...
read full review
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What agent could do to change your mind?
To have kept any of the deposit for that house, given the amount of rent we'd paid, and the fact that we left the house as you'd expect after 3 years, is criminal and unkind.Attached Filesnbsp;
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Jul 14,2010
Jul 14,2010
2
people found
this helpful
this helpful
Very poor customer service, rude and abrupt. We still await our full deposit being returned and feel let down as we were good tenants who always paid and looked after the property. Please look somewhere else if considering renting....
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Jan 15,2009
Jan 15,2009
2
people found
this helpful
this helpful
Rude and arrogant are just two words that come to mind. i would really advise people not to use this company. the property we lived in was ill maintained with dry rot, damp and mould. tenants and landlords beware!!!...
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