100% lettings valuation accuracy
80% lettings fee satisfaction
Jun 09,2014
Jun 09,2014
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"*" AVOID this company and especially this branch! The lowest level of customer service I have ever encountered, not counting they are the most expensive. The branch manager responds to emails and complaints 2 weeks later and does not understand the concept of professionalism. I only used them for 2 months and now that i want to change agents, they have the audacity to charge me 1 full year's management fees to terminate the contract...well sorry, didn't sign an agreement so not paying your ridiculous charges for no services rendered! Don't let them bully you. To Haart, don't ask me to write in a complaint. I already have! No one got back to me as of yet. Next step, I will be going to the property ombudsman.
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Latest Reviews
2nd Feb 2021
reviewed by 'Stephen'
30th Nov 2018
reviewed by 'Sue'
27th Mar 2015
reviewed by 'D'
6th Feb 2015
reviewed by 'Aaron'
20th Nov 2014
reviewed by 'Ian'
9th Jun 2014
reviewed by 'Landlord'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 80% | £550 | £1,095 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 02,2021
Feb 02,2021
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I spoke with Chris Long and he was very helpful and knowledgeable in pointing me to Ria for my financial advice . He even followed up the call to check that all went well !!
Steve Prospective buyer...
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Nov 30,2018
Nov 30,2018
0
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Luke came and added property to portfolio and James west was in charge of selling.
I couldn't believe it when he sold my property within
2weeks. I think all the staff involved in that office do their job really well and are dedicated to serving ...
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Comment on agent fees
You always have to pay for good service
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Mar 27,2015
Mar 27,2015
2
people found
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this helpful
I question the reasonableness of the rental agreement they issue, which if often referred to if you have an out of office issue.
Andy out of hours or weekend issues with your property cannot be adequately addressed.
Their complaints handling process is slow; infact they ...
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What agent could do to change your mind?
Thus far my views are not valued by Haart; so nothing.Attached Filesnbsp;
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Apr 14, 2015
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(1)
Hello
I'm sorry to hear about this. Please email [email protected] so we can look into this.
Many thanks
Melanie Smith
Customer Relations Manager ...
Feb 06,2015
Feb 06,2015
0
people found
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Kevin came round when he said and on time, which was very important to me. Said he would be able to let out, in time scale I was happy with.
Had a little problem I needed answers for and kevin and ben put me right ...
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Feb 19, 2015
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Dear Aaron
Thanks for your review, we're really pleased to hear about your experience with our Peterborough branch. All the best for the future!
Melanie Smith
Customer Relations Manager ...
Nov 20,2014
Nov 20,2014
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When wanting to let our property we had several estate agents come to see it before we chose one.
We found Kevin Cooper from the Peterborough Haart's office to be the most informative, honest and straight talking of them all. Where as the others did ...
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Nov 24, 2014
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Dear Ian,
Thank you for your review. We are really pleased to hear about your experience with us and the service you received from Kevin.
All the best
Melanie Smith
Customer Relations Manager ...
Jun 09,2014
Jun 09,2014
0
people found
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"*" AVOID this company and especially this branch! The lowest level of customer service I have ever encountered, not counting they are the most expensive. The branch manager responds to emails and complaints 2 weeks later and does not understand the concept of professionalism. I only used ...
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Jun 09, 2014
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Dear customer,
We are really sorry to hear about your experience and the service you received. I have notified our Customer Care team but it would be really useful if you could email [email protected] with your full name and property details so we can find you on the system and so we can contact you directly to discuss this issue. We would like the opportunity to look in to this for you and to find a resolution.
Many thanks,
Melanie Smith, Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are really sorry to hear about your experience and the service you received. I have notified our Customer Care team but it would be really useful if you could email [email protected] with your full name and property details so we can find you on the system and so we can contact you directly to discuss this issue. We would like the opportunity to look in to this for you and to find a resolution.
Many thanks,
Melanie Smith, Customer Relations Manager