“Albany rented our flat out to a lady and after ......”
1 Star Review
Jun 07,2014
By:
'Displeased'
Jun 07,2014
Branch: London, 14 High Street
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: No
Postcode: E13
Branch: London, 14 High Street
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: E13
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people found
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Albany rented our flat out to a lady and after a year I was informed that this lady had moved and somebody was trying to change the name on the council tax. The lady herself said her mother was moving in though albany claimed the previous lady still lived there. This lady eventually failed to pay rent for six months which was hampered by albany serving a section 21 without telling us and not doing anything after the notice finished. We then find out she is dss which we didn't know. All this time albany claimed they were making inspections. When we finally got into the flat this week the tenant has been subletting and built two rooms in our warehouse flat! The agent failed to notice this build and commented they thought it was strange being a two bedroom flat when now it's a four! Tenant has discarded a room full of furniture and albany have conveniently lost the inventory. Zain the manager is obtainable and they are not allowed to give his number out. We have lost six months rent because of their negligence and following through on things. If anybody has same experiences please contact me. Albany claim no negligence and have dropped their management now, still withholding our keys.
What agent could do to change your mind?
Nothing. The arrogance of the staff in particular the manager shows he gets away with this a lot. Not this time.
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