Belvoir
Swindon, SN1
1.7/5, 13 reviews
15% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction

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“Belvoir in Swindon are a complete joke. Currently, we have ......”

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Apr 11,2011
Minithumbdown
By: 'Belvoir==useless'
Apr 11,2011
2 people found
this helpful
Belvoir in Swindon are a complete joke. Currently, we have had no hot water for over a week and this is the 3rd time it's happened in 6 months. Any time something goes wrong at the flat it takes at least 3 calls for them to do anything about it. Lights in the bathroom were broken due to faulty wiring and didn't get repaired for 3 months!
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Latest Reviews

View all Reviews 13
2nd Apr 2019
reviewed by 'Marie'
“Poppy was brilliant .. kind understanding , enthusiastic Punctuality on appointments & viewings always on time .. Always smiling & a pleasure to have such ......”
28th Dec 2018
reviewed by 'Erwin'
“I had a flat rented through Belvoir Lettings in Swindon in early 2017. I was in the property for 1 year and 10 ......”
10th Feb 2018
reviewed by 'Rebecca'
“Poppy has been absolutely brilliant conducting our move. Her positive, bubbly attitude on the viewing made it so enjoying and ......”
7th Mar 2016
reviewed by 'Naresh'
“Since when I moved to the hosue , I have been complaining about the maintenance issues. I have dropped several emails ......”
14th Nov 2013
reviewed by 'stfc'
“Tenant for 3 years now never answer the phone and return calls, when they finally do they are rude and talk ......”
12th Aug 2013
reviewed by 'Angry'
“Terrible letting agents, I rent a property from the useless people poor customer service had problems from day1 and 1year 2......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Belvoir
46 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793542060

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £685 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 2 7 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Poppy Trainer outstanding agent...”

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Apr 02,2019
Minithumbup
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Poppy
By: 'Marie'
Apr 02,2019
0 people found
this helpful
Poppy was brilliant .. kind understanding , enthusiastic Punctuality on appointments & viewings always on time .. Always smiling & a pleasure to have such a helpful agent...
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“I was unfairly charged for what was not in the contract...”

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Dec 28,2018
Minithumbdown
By: 'Erwin'
Dec 28,2018
1 people found
this helpful
I had a flat rented through Belvoir Lettings in Swindon in early 2017. I was in the property for 1 year and 10 months. Upon handing over it back to the letting agency, I was asked to pay to repaint the two walls of one bed room. They ...
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“Poppy has been absolutely brilliant conducting our move. Her positive, ......”

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Feb 10,2018
Minithumbup
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Poppy
By: 'Rebecca'
Feb 10,2018
0 people found
this helpful
Poppy has been absolutely brilliant conducting our move. Her positive, bubbly attitude on the viewing made it so enjoying and she really made us feel comfortable despite our previous bad experience with another company. Poppy was so helpful and catered our every need. Even the ...
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Comment on agent fees
Good
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“Since when I moved to the hosue , I have been ......”

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Mar 07,2016
Minithumbdown
By: 'Naresh'
Mar 07,2016
3 people found
this helpful
Since when I moved to the hosue , I have been complaining about the maintenance issues. I have dropped several emails to the letting agent and called many times, but no action has been taken to resolve my issues. Its been aprrox. one and half month. ...
read full review
What agent could do to change your mind?
They have charged the admin fees but not doing helping in any of the maintenance issue since I moved to the house.
Attached Filesnbsp;
Comment on agent fees
They have charged the admin fees but not doing helping in any of the maintenance issue since I moved to the house.
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“Tenant for 3 years now never answer the phone and return ......”

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Nov 14,2013
Minithumbdown
By: 'stfc'
Nov 14,2013
2 people found
this helpful
Tenant for 3 years now never answer the phone and return calls, when they finally do they are rude and talk to you like you are the problem and not there run down broken property's. say away from this branch I have never known an agent ...
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What agent could do to change your mind?
Get work done on time, Not use the rouge tradesman they send to do the work round the property's. also have some phone manners. and they never check there wear and tear of a property.
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By: Manager
Nov 15, 2013
View all comments (1)
Belvoir Lettings Swindon is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Lettings Swindon is passionate about customer service and is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Kerry Smith 120 Commercial Road, Swindon, SN1 5PL and we will endeavour ...

“Terrible letting agents, I rent a property from the useless ......”

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Aug 12,2013
Minithumbdown
By: 'Angry'
Aug 12,2013
2 people found
this helpful
Terrible letting agents, I rent a property from the useless people poor customer service had problems from day1 and 1year 2months later still has no been fixed as well as many others, have to pester them to get anything fixed, never relieve phone calls back ...
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What agent could do to change your mind?
Improve customer service and overall service
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“I am a land lord who used Belvoir in Swindon, ......”

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Dec 21,2012
Minithumbdown
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Laura
By: 'Kaye'
Dec 21,2012
4 people found
this helpful
I am a land lord who used Belvoir in Swindon, over the 18 months they provided a fully managed service on my property they failed in every way. Entry and exit inspections not carried out properly, tennants either leaving their stuff behind or damaging the property ...
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“I am a Landlord and as such I hope this ......”

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Jun 11,2012
Minithumbdown
By: 'Disappointed'
Jun 11,2012
12 people found
this helpful
I am a Landlord and as such I hope this review helps people to make an informed decision. Belvoir in Swindon are horrible to deal with. We have been living overseas in Australia for five years and went with belvoir because they told us they ...
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What agent could do to change your mind?
Keep in contact more. Attention to detail . Customers are your business. Respect them!
Attached Filesnbsp;
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“As a landlord they were appauling, service was awful. Promised ......”

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May 06,2012
Minithumbdown
By: 'Grumpy'
May 06,2012
10 people found
this helpful
As a landlord they were appauling, service was awful. Promised good tenants, should hope so for £500 quid arrangement fee! I thought in the long term it would pay off, but it did not. They ruined the house. I worked hard to create a very nice ...
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“Its all been said by others....”

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May 02,2011
Minithumbdown
By: 'tv'
May 02,2011
1 people found
this helpful
Its all been said by others....
read full review
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“Belvoir in Swindon are a complete joke. Currently, we have ......”

Share on :
Apr 11,2011
Minithumbdown
By: 'Belvoir==useless'
Apr 11,2011
2 people found
this helpful
Belvoir in Swindon are a complete joke. Currently, we have had no hot water for over a week and this is the 3rd time it's happened in 6 months. Any time something goes wrong at the flat it takes at least 3 calls for them to do ...
read full review
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“Due to my landlord defaulting on her mortgage I have ......”

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Mar 04,2011
Minithumbdown
By: 'paul'
Mar 04,2011
1 people found
this helpful
Due to my landlord defaulting on her mortgage I have had an eviction notice giving me until the 14th March to vacate. I have an appointment with Swindon County Court on the 9th March where I hope that the judge will grant me an extra ...
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By: paul
Mar 07, 2011
View all comments (2)
Hi redned. It does seems that way! What annoys me, is that they do a fairly extensive tenant search but obviously not a landlord one. I viewed a let through another agent and was told that the one "golden rule" in all lettings is that the letting agent must have a "letter of authority" from the landlords mortgage lender. In this case, I have lost any chance of an extension to the eviction date because of this. I will speak to the judge on Wednesday to see where I stand. I still have not found an ...

“I was new in this country and it was my ......”

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Oct 19,2010
Minithumbdown
By: 'disgusted'
Oct 19,2010
1 people found
this helpful
I was new in this country and it was my ill-fate that I landed up with these terrible people. After we made the final payments we were asked for a weeks time for house redecoration. But when we moved in after 7 days the house was ...
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By: katpoo
Oct 25, 2010
View all comments (1)
You can go to the council that have a department for dealing with private landlords ans making them do repairs. Or go to the shelter website they have a template letter which you can write to the landlord saying that if they do not do the work in fourteen days you will do the work yourself and take the money out of the rent. I have done this with kettering after living with a leak for months and guess what the repairs were cariied out in just over a week. Good luck ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Belvoir, Swindon SN1 5NX



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