60% sales valuation accuracy
46% sales fee satisfaction
50% lettings valuation accuracy
43% lettings fee satisfaction
Jun 05,2014
Jun 05,2014
11
people found
this helpful
this helpful
I was a tenant with Martin & Co between 2009+2010.
Firstly they were happy to let a property where the bathroom had a ceiling that was thick black with mould. The place was full of moth balls which stunk the place out royally. I never actually got the smell out of the flat in the whole 12 months I was there. There was no silicone sealant around the bath and the tiles so the walls got so damp that the tiles actually fell off the wall in places. I sorted this all out myself.
Anyway I avoided having anything to do with the throughout my tenancy as I couldn't be bothered to deal with any more incompetency.
When it came time to depart the flat I spent 2 days scrubbing it from top to bottom to ensure it was clean and left it a thousand times better than it was when I first got the keys. When I got the checkout report through via email (not carried out in my presence) it listed things like "bin bags in outside cupboard" (it was a bin cupboard with a bin inside it...) and "fire tag missing from chair" (the chair was there when I moved in and had to remain despite it being very inconvenient for me). If they had simply cross referenced my check out report with the one they should have carried out when the last tenants left they would have seen all of these things on that too.
With all of these comments on the check out report they tried to deny me the majority my deposit back (£1200!). Thank goodness for the Deposit Protection Service! I tried to open up a line or correspondence with Martin & Co to try and resolve it civilly but all I received were some very unpleasant emails back from an Andrew Jest who it turns out is the owner. He tried to use bully boy tactics to try and get me to roll over and accept the deductions from my deposit. Fortunately I knew I was in the right and had fully documented everything during my stay there so when it came to sorting out the deposit I was able to prove the Martin & Co and Andrew Jest were incompetent and dishonest. As a result, I received the full amount of my deposit back.
I would never deal with Martin & Co again in any capacity. If you do have to, to get a property they are advertising, I fully recommend taking pictures and videos of it before you move your stuff in so that you have a leg to stand on when it comes to getting your money back as they will do anything to deprive you of it.
Absolute scum.
Firstly they were happy to let a property where the bathroom had a ceiling that was thick black with mould. The place was full of moth balls which stunk the place out royally. I never actually got the smell out of the flat in the whole 12 months I was there. There was no silicone sealant around the bath and the tiles so the walls got so damp that the tiles actually fell off the wall in places. I sorted this all out myself.
Anyway I avoided having anything to do with the throughout my tenancy as I couldn't be bothered to deal with any more incompetency.
When it came time to depart the flat I spent 2 days scrubbing it from top to bottom to ensure it was clean and left it a thousand times better than it was when I first got the keys. When I got the checkout report through via email (not carried out in my presence) it listed things like "bin bags in outside cupboard" (it was a bin cupboard with a bin inside it...) and "fire tag missing from chair" (the chair was there when I moved in and had to remain despite it being very inconvenient for me). If they had simply cross referenced my check out report with the one they should have carried out when the last tenants left they would have seen all of these things on that too.
With all of these comments on the check out report they tried to deny me the majority my deposit back (£1200!). Thank goodness for the Deposit Protection Service! I tried to open up a line or correspondence with Martin & Co to try and resolve it civilly but all I received were some very unpleasant emails back from an Andrew Jest who it turns out is the owner. He tried to use bully boy tactics to try and get me to roll over and accept the deductions from my deposit. Fortunately I knew I was in the right and had fully documented everything during my stay there so when it came to sorting out the deposit I was able to prove the Martin & Co and Andrew Jest were incompetent and dishonest. As a result, I received the full amount of my deposit back.
I would never deal with Martin & Co again in any capacity. If you do have to, to get a property they are advertising, I fully recommend taking pictures and videos of it before you move your stuff in so that you have a leg to stand on when it comes to getting your money back as they will do anything to deprive you of it.
Absolute scum.
What agent could do to change your mind?
Not be vile creatures who try and squeeze every penny out of the Landlord/Tenant and not caring about their customers.Attached Filesnbsp;
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Latest Reviews
27th Sep 2019
reviewed by 'Riccardo'
23rd Aug 2017
reviewed by 'Hacked'
5th Apr 2017
reviewed by 'Oli'
17th Mar 2017
reviewed by 'Western'
8th Mar 2017
reviewed by 'Emma'
Opening Hours
Address
Martin & Co
4 Grove Road South
Southsea,Portsmouth
Hampshire
PO5 3QT
02392 987001
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 46% | £190,000 | £190,000 |
| Lettings | 50% | 43% | £595 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 4 | 3 | 14 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- PO1
- PO2
- PO3
- PO4
- PO5
- PO6
- PO7
- PO8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Sep 27,2019
Sep 27,2019
0
people found
this helpful
this helpful
The worst agency ever.
We had problems from the beginning, the landlord delivered us the flat without any basic cleaning, and today after a week we are BITTEN BY FLEAS that have infested the flat!!!
The agency, like the landlord said to help us, but ...
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Sep 04,2017
Sep 04,2017
15
people found
this helpful
this helpful
Awful estate agents! Complained numerous times about mould and damp in the property moved in September and complained since then they finally did something in June once my baby was here which isn't good enough. Kept telling us to open windows and doors dosent help ...
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Comment on agent fees
Bad to high
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Aug 23,2017
Aug 23,2017
15
people found
this helpful
this helpful
Having been a tenant with Martins for 5yrs I can say that the last 12 months have been appalling. The Property Manager is rude and obviously inexperienced, we reported issues with the boiler and leaks only to be told that a contractor would be calling us !! ...
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Comment on agent fees
expensive for what you get
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Apr 05,2017
Apr 05,2017
18
people found
this helpful
this helpful
Start off very nice and friendly, lots of promises to sort stuff out when viewing property. When we moved in, none of the requests had been done despite their claims to have complied. Very difficult to contact and get a reasonable response. We requested work ...
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Comment on agent fees
Extremely high fees just to renew tenancy. No changes in contract, just a new date.
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Mar 17,2017
Mar 17,2017
22
people found
this helpful
this helpful
First word that comes to mind....RUDE. Second.....unhelpful. I could continue but do I really need to say more. I would stay away from this company. Not what it used to be....
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Comment on agent fees
Bad
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Mar 08,2017
Mar 08,2017
1
people found
this helpful
this helpful
Unfortunately we have had many issues with our property, which is why we have been incredibly lucky to have Sam helping us. Since I was first in contact with Sam, she has been helpful, always going the extra mile, and seems to genuinely care about ...
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Feb 23,2017
Feb 23,2017
1
people found
this helpful
this helpful
Since Sam has started her role as the new Property Manager with Martin&Co I've noticed a massive difference. Being a tenant with Martin&Co for the past 6 years, this is the first time I've met a team member who genuinely cares about sorting out ...
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Apr 01,2015
Apr 01,2015
23
people found
this helpful
this helpful
Having a property for let and unhappy with current agent we asked for a visit to discuss our options. The gentleman who attended, I believe he told us he was the director, was very aggressive in his manner and made us feel pressured to make ...
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What agent could do to change your mind?
Change the aggressive hard sell.Attached Filesnbsp;
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Oct 16,2014
Oct 16,2014
4
people found
this helpful
this helpful
Absolutely terrible dealings with Martin and Co we had a number of complaints which were only dealt with when we refused to resign the contract before then we were completely ignored and they claimed we had never mentioned anything. Nearer the end of our tenancy ...
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What agent could do to change your mind?
Not victimised us and fixed problems when requestedAttached Filesnbsp;
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Jul 18,2014
Jul 18,2014
12
people found
this helpful
this helpful
The worst letting agent I've ever had to deal with. Totally unorganised and very selfish attitude to their business. They are very quick to get things sorted when they are at risk of being out of pocket but are quite happy to sit around and ...
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Jul 08,2014
Jul 08,2014
8
people found
this helpful
this helpful
I have let property through Martin & Co for many years. Apart from a short difficult period a while ago which has now certainly passed, I have always received a most professional and competent service from them. The current team is no exception - the members ...
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Comment on agent fees
Average
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Jun 26,2014
Jun 26,2014
25
people found
this helpful
this helpful
I moved from my previous letting agents to Martin & Co after receiving a poor service. Martin & Co swiftly arranged for my properties outstanding problems to be quickly rectified, which were neglected by the previous company. Communication between myself and the agent have been excellent, meaning ...
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Jun 19,2014
Jun 19,2014
22
people found
this helpful
this helpful
Having used a different branch of Martins in Brighton, I invited them to give me a rental valuation. The young girl Amy that came out initially said that without seeing the property, that in that particular area I would easily achieve £850, when she came and ...
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Jun 05,2014
Jun 05,2014
11
people found
this helpful
this helpful
I was a tenant with Martin & Co between 2009+2010.
Firstly they were happy to let a property where the bathroom had a ceiling that was thick black with mould. The place was full of moth balls which stunk the place out royally. I never actually got ...
read full review
read full review
What agent could do to change your mind?
Not be vile creatures who try and squeeze every penny out of the Landlord/Tenant and not caring about their customers.Attached Filesnbsp;
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Yes
Yes
Feb 22,2014
Feb 22,2014
10
people found
this helpful
this helpful
Can honestly say I would rather be homeless than deal with these again. Can't believe how we were spoken to by the manager Kerry zebedee, absolutely vile human! All they were interested in was getting as much money out of us as possible and once ...
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Feb 22,2014
Feb 22,2014
13
people found
this helpful
this helpful
Can honestly say I would rather be homeless than deal with these again. Can't believe how we were spoken to by the manager Kerry zebedee, absolutely vile human! All they were interested in was getting as much money out of us as possible and once ...
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Feb 17,2014
Feb 17,2014
7
people found
this helpful
this helpful
I have been using this agent for 5yrs now with various properties and have always had a good service. There has been a change of ownership over the last 8mths , having dealt with the previous Branch and office managers for 4yrs having a good rapport ...
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Nov 22,2013
Nov 22,2013
12
people found
this helpful
this helpful
I had a property that was being managed by Martin & co, i have not a good word to say about them.
I had to phone them up for every problem that we had with the flat from roof leaks to a tenant that was not ...
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What agent could do to change your mind?
do the job i paid them for...Attached Filesnbsp;
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Sep 19,2013
Sep 19,2013
11
people found
this helpful
this helpful
Having dealt with many agents in the past, martin and co are but far the worst agent I have had the displeasure to deal with, which was out of necessity, full of false promises, with a take your money and wash your hands approach.
Having ...
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What agent could do to change your mind?
the agent should have met with me at many request to hand over apartment at the end of the lease, the review written was unfair and inconsequential, no passage of information from landlord to tenant. in the end I had to enlist the help of a credit collection agency.Attached Filesnbsp;
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Jul 15,2013
Jul 15,2013
9
people found
this helpful
this helpful
As the Landlord, I stipulated in my instructions that they Martin & Co should not sign tenancy agreement on my behalf but they did. Martin & Co then installed a convicted criminal in my property that was known to them, the police, and the council. They did ...
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Jul 16, 2013
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(1)
Hi, just curious – I am a landlord who had convicted criminals put in my property ‘ fully’ referenced by an ‘independent’ referencing agency – the company was YOURMOVE and the referencing agency is not independent as it is owned by LSL who own YOURMOVE. When approached, YM said that the criminals had passed all reference checks but would not release to me any copies and thus they were NOT responsible for them. I went through their complaints procedures a ...
Sep 02,2012
Sep 02,2012
2
people found
this helpful
this helpful
I've been with them for 2 years, on 2 different properties and they have been professional and very efficient from start (on time for viewings) to end (prompt deposit back). Most importantly, I never had to chase them about paperwork and replied to my emails promptly....
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Aug 31,2012
Aug 31,2012
12
people found
this helpful
this helpful
Absolutely disgusted with the customer service, the Office Manager Kerri Zebedee was very rude and impolite, and lied to us on 2 occasions, directly contradicting emails that she had sent us, When we referenced these, she would refuse to comment. We have now raised the inconsistent ...
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Sep 20, 2012
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We currently have no complaints with The Properrty Ombudsman and none of our staff let out properties with us. we have no idea who this individual is but he is welcome to contact the Director to discuss the matter. ...
Oct 03,2011
Oct 03,2011
10
people found
this helpful
this helpful
I lost £350 as my car broke down and i could not get the relevant paperwork to them on the day they said. They did not tell me i would lose the flat if i did not bring in the paperwork that day and i gave ...
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What agent could do to change your mind?
Do not have time to mention how much needs to be improved.Attached Filesnbsp;
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Aug 19,2011
Aug 19,2011
9
people found
this helpful
this helpful
Paid the admin fees and after i signed the forms was then informed i had to pay an extra £100 on top of that. Was told the landlord would accept £550 again once i had given them the admin fees was told it would be £580, only £30 but ...
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What agent could do to change your mind?
Would have been fine if they did not constantly lie and treat us as if we were criminals.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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