97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
Jun 04,2014
Jun 04,2014
6
people found
this helpful
this helpful
Myself and my partner have had an AWFUL experience with Jones Robinson in Newbury. We moved into a rented property in March and there are still a number of issues which have still not been resolved. The check in inventory was completely ridiculous with pages and pages of faults which were not rectified prior to moving in. The house was dirty even though we were assured it would be deep cleaned. Rubbish was left inside and outside of the property. There was no running water in the bathroom. There was mould in the bedrooms which had still not been treated even though we were promised this would be treated and painted over before we moved in. Door handles were missing or hanging off. Fencing was broken and sharp. None of the white goods had been checked and the freezer, washing machine and oven had to be replaced. I have listed numerous issues, however there are so many more I would end up writing an essay. Some problems have been rectified but we still have problems which are still underlying. The overall experience has been very stressful and upsetting. Contacting the manager in charge of our property is also very difficult. I would not recommend using this company from a tenants point of view at all. We have never had an issue with renting through other letting agents before and are shocked at the bad experience we have had with Jones Robinson.
What agent could do to change your mind?
Take responsibility for the problems we have incurred. We are renting a property which should be up to a liveable standard and it was not. Respond to emails which have been sent. Be professional and not rude.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 23, 2014
Dear HannahThank you for taking the time to review Jones Robinson on allagents.co.uk.
I have read your review and am disappointed that you feel that we have not met your expectations. I met with you personally at the property once you moved into the property where we discussed and listed all of the issues you had raised. The landlord was extremely reasonable with carrying out works spending in excess of £6,000 to satisfy your requests, even though some of the works were not requested by you prior to moving into the property. I have provided you with my contact details and emergency out of hours details should any issues arise, I have also responded quickly to your emails and any messages you have left so I am sorry if you feel that I have not met your expectations. I have emailed you on a couple of occasions to follow up the works that have been completed and I have not received a response from you. I would very much welcome the opportunity of discussing this with you directly, please could you contact me at your convenience on 01635 570014
Kind regards
Sarah Lanes
Head of Property Management
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Oct 2023
reviewed by 'Jóhann'
27th Jul 2023
reviewed by 'Sandra Chuma'
28th Mar 2023
reviewed by 'Marcin'
1st Aug 2022
reviewed by 'Govinden'
29th Jun 2022
reviewed by 'Andrew'
Opening Hours
- Open: 24/7
Address
Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £25,200 | £1,350,000 |
| Lettings | 87% | 90% | £525 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 72 | 2 | 123 | 15 | 354 | 1 | 97 | 3 | 17 | 5 |
Areas covered
- RG14
- RG14
- RG17
- RG18
- RG18
- RG19
- RG19
- RG20
- RG20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Dec 13,2024
Dec 13,2024
0
people found
this helpful
this helpful
We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2023
Oct 27,2023
2
people found
this helpful
this helpful
Steer clear!....
After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2023
Jul 27,2023
0
people found
this helpful
this helpful
I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 28,2023
Mar 28,2023
1
people found
this helpful
this helpful
I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2022
Aug 01,2022
0
people found
this helpful
this helpful
If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2022
Jun 29,2022
0
people found
this helpful
this helpful
We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2022
Jan 29,2022
1
people found
this helpful
this helpful
Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area.
Caitlin went out ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2021
Oct 21,2021
0
people found
this helpful
this helpful
Really disappointed!
They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time.
I'm so tired to call them again and again, they don't ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2021
Aug 25,2021
0
people found
this helpful
this helpful
I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2021
Mar 12,2021
0
people found
this helpful
this helpful
Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to completion....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2021
Jan 29,2021
0
people found
this helpful
this helpful
I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2021
Jan 12,2021
0
people found
this helpful
this helpful
Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12, 2021
View all comments
(1)
So sorry to read your comments, we would like to investigate this matter further. Please can you provide your full name and contact details to [email protected]. ...
Jan 04,2021
Jan 04,2021
0
people found
this helpful
this helpful
We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2020
Dec 21,2020
0
people found
this helpful
this helpful
The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward process....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2020
Oct 21,2020
0
people found
this helpful
this helpful
Jones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one with a few ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
I'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She is so supportive ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05,2020
Oct 05,2020
0
people found
this helpful
this helpful
Very hepful and thorough. Caroline was in regular contact in the lead up to my purchase and helped actively chasing the mortgage broker and solicitors to push ahead with an exchange date. Also made special arrangements for my survey. Much appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2020
Sep 30,2020
0
people found
this helpful
this helpful
I recently began the process of putting my property on the market and Ed Taylor from the JR team was my agent - the service received was exceptional. Ed was extremely professional, informative and so very helpful throughout the process, I would highly recommend JR ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2020
Sep 03,2020
0
people found
this helpful
this helpful
I have rented my property out with Jones Robinson for the past two years and can highly recommended their rental and property management service. Repairs and inspections are always arranged and completed quickly and with regular communications and any problems with the property or tenants ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 10,2020
Jul 10,2020
0
people found
this helpful
this helpful
I have had a wonderful experience with James Robinson in Lambourn it was a tricky and long ride in which I felt secure and safe along the way. Many many thanks to Toyah and Joe who worked endlessly for a successful outcome ....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2020
Jun 16,2020
0
people found
this helpful
this helpful
Kate, Beth and the whole Jones Robinson team were wonderful with helping us to sell our house! From when Kate came to do the initial valuation we knew they were a good match for us. We really appreciated their honestly and advise to make the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 27,2020
May 27,2020
0
people found
this helpful
this helpful
I just recently completed a very stressful purchase of a new flat via Jones Robinson and the team at JR were great. The developer who I bought it from kept tripping up on many different aspects of the sale, which was six months plus delayed, ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17,2020
Mar 17,2020
0
people found
this helpful
this helpful
I selected Jones Robinson to sell my property in Newbury based on their good track record, my previous experience of them from 17 years ago and the excellent response I received to my request for a valuation.
Neil Ballard and Paula Rudge led the project, although ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2020
Mar 16,2020
0
people found
this helpful
this helpful
Jones Robinson offer an impeccable service based on integrity, efficiency, & transparency as well as being customer centric.
The process of and buying and selling is a stressful time. To date all at Jones Robinson have worked as a team to support and administer on behalf ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2020
Mar 02,2020
0
people found
this helpful
this helpful
We eventually sold our house in a difficult market overshadowed by Brexit and recession fears. We tried 3 estate agents over a long period but eventually came back to Jones Robinson who were easily the best. Paula was diligent and proactive throughout and we really appreciated ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2020
Feb 27,2020
0
people found
this helpful
this helpful
I recently put my house on the market with Jones Robinson Lambourn. I had known of the agency before when I had been looking for a house and had built up a very good relationship with Toyah Leonard and Jo Schedler who work at the ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09,2020
Feb 09,2020
0
people found
this helpful
this helpful
Very pleased with the service we have received from Jones Robinson in selling our house.
The whole team have been fantastic throughout and have kept us up to date at all times, whilst being friendly and professional.
Paul, Harris and Karen have particularly stood out ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2020
Jan 10,2020
0
people found
this helpful
this helpful
I put my property on the Market in early September 2019, having already found somewhere I liked late August. Originally it was Michael Page who came to see me and dealt with my property and he was very helpful. Unfortunately he left the business. But James ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 24,2019
Dec 24,2019
0
people found
this helpful
this helpful
From start to finish Beth at Jones Robinson was truly Exceptional, she was very professional in all aspects of the sale. Everything she promised she fulfilled and went above and beyond. Nothing was ever to much trouble, her communication was second to none and overall ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2019
Dec 11,2019
0
people found
this helpful
this helpful
Great service from the Jones Robinson team, including Harris, Neil and Wendy. Good communication, and patience with all our decision making!...
read full review
read full review
Was this helpful?
Yes
Yes
Deborah
(175)
Paul
(93)
Michael
(69)
Paul
(53)
Laura
(40)
Charles
(33)
Anna
(32)
Paula
(31)
Caroline
(19)
Nicky
(14)
Sara
(10)
Lisa
(9)
Beth
(8)
Wendy
(7)
Rachel
(6)
Harris
Freyea
Chloe
(4)
Karen
(3)
Charlotte
(2)
Vanessa
(1)
Amber
Sian
Julie
(0)
Joel
(0)
Caroline
(0)
Val
(0)
Rachael
(0)
Bridget
(0)
Peter
(0)
Sharon
(0)
Steph
(0)
Lucy
Joe
Vicky
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:32 PM 04/09/2019 by allAgents
Thank you for taking the time to review Jones Robinson on allagents.co.uk.
I have read your review and am disappointed that you feel that we have not met your expectations. I met with you personally at the property once you moved into the property where we discussed and listed all of the issues you had raised. The landlord was extremely reasonable with carrying out works spending in excess of £6,000 to satisfy your requests, even though some of the works were not requested by you prior to moving into the property. I have provided you with my contact details and emergency out of hours details should any issues arise, I have also responded quickly to your emails and any messages you have left so I am sorry if you feel that I have not met your expectations. I have emailed you on a couple of occasions to follow up the works that have been completed and I have not received a response from you. I would very much welcome the opportunity of discussing this with you directly, please could you contact me at your convenience on 01635 570014
Kind regards
Sarah Lanes
Head of Property Management