0% sales valuation accuracy
0% sales fee satisfaction
90% lettings valuation accuracy
80% lettings fee satisfaction
Jun 04,2014
Jun 04,2014
2
people found
this helpful
this helpful
I was interested in renting a studio or a 1 bedroom flat, and I had seen a flat I was interested in,online, in Earls court, published by Interlet. So I rang up the agency, and asked them when I could arrange a viewing. They first asked me when I was thinking of moving in, and I said by the end of july. They then said that the property I was interested in was available immediately and that I were to view it asap or else it would be gone in a couple of days. The next day, I decided to make a visit to interlet to arrange an appointment to view some flats and also to see the ones that were on offer (Little did I know, that you had to pay £120 quids UPFRONT to register, and that without payment I could not view any of the flats they offered). Upon my arrival in Interlet, I was not greeted by any of the three agents present. I was then introduced to Victoria. I told her i was looking for a studio flat that wasn't too expensive in the area of Kensington, and she kept on showing me studio flats worth 700-800 pounds a month, which was way over my budget. She then started showing me the cheap studio flats available, which were very small and unattractive, to which I said I was not interested, she then replied annoyed "but the other ones are more expensive". I tried to explain to her, that as a prospective customer, I was there to find a flat I liked within my budget, and that it would have been a waste of money renting a studio that I did not like. She then asked me when I was thinking of moving in. I told her that I am a student, to which she responded that landlords need a 6 month deposit from students, something I never heard of!!! (Luckily I had read about scam agencies and what to look out for, and I vividly recommend, to anyone who s having a first time experience in letting agencies like me).
She said that she had a couple of flats available in june but many of the ones I had seen, were available immediately. So I said that I was interested to view one or two flats she had shown me available end of june. What came next was even more disturbing. A piece of paper was put infront of me, with a chart for property viewing appointments and on the back, a contract with the term and conditions of the agency to sign. She told me that I had to pay 120 quids BEFORE being able to view properties, in other words, I was paying for a service that I had no idea how it would have been like. She then said i had to read the terms and conditions before signing, to which I asked if I could have a copy of the contract to bring home with me, so that I could read it in my own time. However, Victoria, said she couldn t provide me a copy of the contract and that the terms and conditions were stated on their official website. Luckily, I followed my gut feeling and did not pay.
Although, this was a brief experience with Victoria, I had explained to her it was my first time using a letting agency and that I didn t want to rush things, though she kept on pressurizing on how the properties would vanish if i waited too long. What I thought were just my first impressions of her in half an hour, were actually correct, as I ve read reviews of other customers saying she is too stuck up and snob. Also, when you first call in, there is a registered voice saying that the call is registered for training purposes... don t think there is any actual training going on and if there is... you re doing it wrong, customers should feel welcome and respected at all times.
She said that she had a couple of flats available in june but many of the ones I had seen, were available immediately. So I said that I was interested to view one or two flats she had shown me available end of june. What came next was even more disturbing. A piece of paper was put infront of me, with a chart for property viewing appointments and on the back, a contract with the term and conditions of the agency to sign. She told me that I had to pay 120 quids BEFORE being able to view properties, in other words, I was paying for a service that I had no idea how it would have been like. She then said i had to read the terms and conditions before signing, to which I asked if I could have a copy of the contract to bring home with me, so that I could read it in my own time. However, Victoria, said she couldn t provide me a copy of the contract and that the terms and conditions were stated on their official website. Luckily, I followed my gut feeling and did not pay.
Although, this was a brief experience with Victoria, I had explained to her it was my first time using a letting agency and that I didn t want to rush things, though she kept on pressurizing on how the properties would vanish if i waited too long. What I thought were just my first impressions of her in half an hour, were actually correct, as I ve read reviews of other customers saying she is too stuck up and snob. Also, when you first call in, there is a registered voice saying that the call is registered for training purposes... don t think there is any actual training going on and if there is... you re doing it wrong, customers should feel welcome and respected at all times.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Sep 2021
reviewed by 'Laurence'
7th Oct 2020
reviewed by 'Alan'
16th Aug 2020
reviewed by 'Marlon'
15th Apr 2020
reviewed by 'Sandra'
Opening Hours
Address
Interlet.com
14 Abingdon Road
Kensington,London
Greater London
W8 6AF
020 7795 6525
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 90% | 80% | £500 | £6,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 68 | 24 | 0 | 0 | 0 | 0 | 1 | 24 |
Areas covered
- Kensington
- Chelsea
- Hammersmith
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 06,2021
Sep 06,2021
1
people found
this helpful
this helpful
It’s unfortunate that politeness…
It’s unfortunate that politeness doesn’t stop these guys from keeping your money. I was only given their terms and conditions I parted with my money..which begs me to believe they have a hidden agenda… no choice but ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10, 2022
View all comments
(1)
Hi Laurence,
You are of course welcome to take your concerns to the Property Ombudsman, details for whom can be found on our customer care page.
Regarding the substance of your complaint, please bear in mind:
1. When challenged over their authenticity, you admitted in writing that the Landlord and Employer references provided were in fact written by yourself.
2. Our team was unable to use the contact details you gave for both your previous landlord and employer to verify your references in a ...
Oct 07,2020
Oct 07,2020
0
people found
this helpful
this helpful
I rented a flat through Interlet. Alexa was amazing. She really went above and beyond in the service she offered. Would definitely recommend Interlet to any one....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2020
Aug 31,2020
0
people found
this helpful
this helpful
Interlet found me a studio for my 1 month stay in Kensington in 2 days. Everything went smoothly and without problems. Studio was nice and clean and rent was reasonable. Thank you so much!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2020
Aug 16,2020
0
people found
this helpful
this helpful
Great honest and helpful staff, will do doing further business in the future. Thank you so much to the team!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2020
Apr 15,2020
0
people found
this helpful
this helpful
Interlet have found us excellent tenants over the last couple of years. The staff is always friendly and helpful. Their communication is first class and I can't recommend them highly enough. A great team!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2020
Mar 09,2020
0
people found
this helpful
this helpful
Service provided by Interlet is fantastic. They are always very helpful, friendly and professional. I would recommend this agent to anybody looking for a flat or house to rent....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2020
Feb 15,2020
0
people found
this helpful
this helpful
Fantastic service from start to finish. A very professional company with very friendly and helpful staff. I would highly recommend this agency and I would work with Interlet again in the future if I had the chance....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12,2020
Feb 12,2020
0
people found
this helpful
this helpful
Interlet managed to let my flat within 10 days. If you're looking to rent out a flat that you own I would definitely recommend them - they are brilliant. Cannot recommend them highly enough!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 27,2019
Dec 27,2019
0
people found
this helpful
this helpful
Big thanks to the interlet team for the cleanliness of the room, the brand new bed linen, and the scented herbs bag in the closet; greatly appreciated.
Professional and courteous service....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 20,2019
Sep 20,2019
0
people found
this helpful
this helpful
Interlet rented my apartment in a few days and found me a fantastic tenant. Awesome service. I will definitely be using them again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2019
Sep 11,2019
0
people found
this helpful
this helpful
Sham and her team have handled the letting of our house for a few years and we are really happy with their job. They dealt with all our queries in highly professional manner. Very lovely and friendly team. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2019
Jun 15,2019
0
people found
this helpful
this helpful
I really appreciate service I get from Interlet when looking for a property in Kensington. Their service is truly excellent and professional. They are flexible and responsive in their approach. I would strongly recommend Interlet as the best letting and managing agent in Kensington....
read full review
read full review
Comment on agent fees
No fees
Was this helpful?
Yes
Yes
May 31,2019
May 31,2019
0
people found
this helpful
this helpful
I received a great service from Interlet. Professional, friendly and helpful staff - I'm very satisfied with the service they provide. I will definitely use interlet again for any further lettings - Highly recommended....
read full review
read full review
Comment on agent fees
Very reasonable fees.
Was this helpful?
Yes
Yes
Feb 11,2019
Feb 11,2019
0
people found
this helpful
this helpful
I have been pleased with interlet services. Mimoza was fantastic, her professionalism, reliability, friendliness and customer service has been 5*.
100% recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2018
Nov 11,2018
0
people found
this helpful
this helpful
Highly recommended - probably the best letting agent I've ever used. Kerry has always been extremely helpful and she sorted any problems I had. Very recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09,2018
Nov 09,2018
0
people found
this helpful
this helpful
Would highly recommend Interlet in Kensington to anyone looking to rent a property. The application process was straightforward and all dealings were stress free. All accomplished within 3 days. Shivan was a great help and always kept in contact by phone and email ensuring that deadlines ...
read full review
read full review
Comment on agent fees
Very reasonable fee
Was this helpful?
Yes
Yes
Oct 02,2018
Oct 02,2018
0
people found
this helpful
this helpful
We really enjoyed our 1 month stay in London. Our special thanks to Shivan to help us to find fantastic flat in Kensington for our needs. Go above and beyond. 100% satisfied!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2018
Aug 19,2018
0
people found
this helpful
this helpful
I had a pleasant experience renting through Interlet - very professional and friendly letting agent with very good local knowledge. They have a very able team of staff and they made the whole process run smoothly and stress free. High recommendations for this agency....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2018
Aug 17,2018
2
people found
this helpful
this helpful
Called on a Monday to arrange a viewing of a property. Was told to travel down in person from Yorkshire to arrange it in person, which we agreed to meet on the Thrusday. We arrived and they had no record of us and were unwilling ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
1
people found
this helpful
this helpful
Kerry and Shivan from Interlet were extremely efficient and professional in our property search. I would certainly use Interlet again if I decide to rent house or flat in London in future....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2018
Apr 22,2018
1
people found
this helpful
this helpful
It was brilliant to deal with this agency from the start. I was impressed with the service and advice they offered. I would use them again....
read full review
read full review
Comment on agent fees
OK
Was this helpful?
Yes
Yes
Oct 23,2016
Oct 23,2016
1
people found
this helpful
this helpful
Nishaad in the Intelet team was extremely helpful. Showed me a place they knew I'd like, which was perfect for me and in an ideal location. The rent was also extremely good for what I am getting. Helped the full length of the way, excelling ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2015
Aug 26,2015
3
people found
this helpful
this helpful
I found a very nice studio on interlet website. Whole letting process was very smooth and straightforward. I'm happy with the service provided and I would recommend it to anyone....
read full review
read full review
Comment on agent fees
No fees, service is free.
Was this helpful?
Yes
Yes
Aug 12,2015
Aug 12,2015
3
people found
this helpful
this helpful
I just wanted to send a quick review praising team members at interlet W8. Nishaad arranged for me to see a number of properties to rent and I want to express my thanks to Nishaad and his team for their generous and thoughtful approach. I ...
read full review
read full review
Comment on agent fees
Service was free, I didn't pay any fees.
Was this helpful?
Yes
Yes
Jul 03,2015
Jul 03,2015
4
people found
this helpful
this helpful
From my experience and observation, your case as a customer will be treated with come effort IF you are prospective tenants who are able to afford and looking into more of high end properties . I think most of the positive comments given in this letting ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2015
Jun 13,2015
2
people found
this helpful
this helpful
Very Unprofessional
Not reliable
They just ignore your emails as soon as agency fee is received
I strongly suggest not to work with this agency
They waste clients time...
read full review
read full review
Was this helpful?
Yes
Yes
May 27,2015
May 27,2015
4
people found
this helpful
this helpful
Very unpoffesional.
They do not give back the deposit back
They do not reply e- mail
Everything broken
Not easy to deal with them
You can be in the kitchen having breakfast and someone can enter without any previous advice.
NO WIFI IN THE HOUSES!!!!!!!!!!!!!...
read full review
read full review
Comment on agent fees
internet is not included
Was this helpful?
Yes
Yes
May 27, 2015
View all comments
(1)
Dear Natalia,
Thank you for your feedback.
As per your contract you have received your deposit back on time, please check your contract (paragraph 2 (iii) ). Your contract that you have signed was for 5 months and until 30th September 2015.
As you said you had some family issues we helped you to find a new tenant and released you from your contract without any compensation.
Please note as per your contract bills included are Council Tax, Electricity, Gas, Water and TV license not WIFI.
W ...
Jan 22,2015
Jan 22,2015
2
people found
this helpful
this helpful
Interlet currently manage and let a number of properties I have in the Kensington and Chelsea area. The prices and properties range from rooms to 3 bed houses but the service is the same regardless. Professional and proficient in all aspects of property management and lettings. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31,2014
Dec 31,2014
1
people found
this helpful
this helpful
I was in interlet 2 weeks ago, because I needed to move ASAP. Girls were very helpful and immediately arranged 4 viewings for me. Now I have a beautiful room in West Kensington for £600 per month, all bills and internet included :-). Thank you very much interlet!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2014
Dec 17,2014
1
people found
this helpful
this helpful
I'm a landlord in the Kensington area and only go to this company, interlet, when I need to let my rooms. This is simply because they get my properties noticed and interest is expressed right away. Within only one or two days with interlet I ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:49 PM 06/07/2018 by Eliot
Best Letting Agent in W8 
