Philip James Kennedy, Manchester, M20
3.8/5, 233 reviews
71% recommended
91% sales valuation accuracy
97% sales fee satisfaction
Estate Agents & Property Management in Manchester | philipjames.co.uk

“Check out procedures is very subjective and they try and ......”

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Jun 02,2014
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By: 'sijeeb'
Jun 02,2014
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Check out procedures is very subjective and they try and stiff you with all sorts of fees that they plan to take out of the deposit. They make vague declarations as to why the fees are to be deducted but when challenged with specifics they can't provide anything. State the facts and ask them to provide back up to the reason why they want to make deductions. If possible be at the checkout inspection and question what they think they will do if they are going to suggest deductions from the deposit. They are not thorough in stating their facts because they don't often have them, so be clear with your facts to ensure they don't take monies out of the deposit. They had originally wanted to take out nearly £200 from the deposit and in the end they took only £40 - and that is only because I got tired of dealing with them. They really didn't have a leg to stand on but since they already have your money they are in a better negotiating position and can do as they please - or so they think.
What agent could do to change your mind?
They need to be honest about their tactics to take monies from the deposit. They need to state clear facts to build their case. They need to cross reference their statements against the facts before they make any claims against deposit monies. The fact they were will willing negotiate the fees suggest that they were just "trying it on" and see what they could keep from the deposit monies. A very unethical and unprofessional approach.
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By: Philip James Partnership
Jun 03, 2014
The property was not left in an acceptable condition at the end of the tenancy and therefore works were required in order to get it ready for the next tenancy. This was justifiable and photographic evidence is always obtained. We send out a letter to inform tenants of any deductions that we intend on taking from their deposit and we give tenants the opportunity to dispute any charges. We will always take information provided into account and will sometimes review our decision depending on the information given.

With regards to the fees charged, these are stated in the tenancy agreement and are chargeable should extra work be generated as a result of the condition you have left the property in. If the property is left in the correct condition then nothing is charged to the deposit.

We are always fair when deciding what to charge tenants for and have strict guidelines to adhere to. It is not in our interest to try to charge tenants for issues/fees for which they are not responsible.

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Latest Reviews

View all Reviews 233
2nd Nov 2024
reviewed by 'Charlie'
“Titu met us at the property, he was punctual polite and knowledgeable. He answered all questions and gave us space ......”
31st Oct 2024
reviewed by 'Mithun'
“Hi team,Titu was really co operative and showed the room and detailed explain all the queries...”
21st Oct 2024
reviewed by 'Sarah'
“Sophie made the process of renewing my tendency very easy. I was having trouble sorting out references around my work ......”
9th Oct 2024
reviewed by 'Josemi'
“Thanks to Sophie Gao for her support in the renewal rent process, so professional and kind, showing the best of ......”
8th Oct 2024
reviewed by 'Wisam'
“I recently had the pleasure of working with Sophie Gao for my tenancy renewal, and I can't express enough how ......”
3rd Oct 2024
reviewed by 'Christine'
“Sophie Gao has been incredibly helpful throughout the entire process. She is efficient and always responsive to any queries, whether ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 16:30
  • Sunday: Closed
Address

Philip James Partnership
679 Wilmslow Road
Didsbury,Manchester
Greater Manchester
M20 6RA
0161 448 1234

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 97% £25,000 £1,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 6 43 51 53 1 29 1 5 9
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Manchester, M1
Philip James Kennedy, M20
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Property Management, M20

“Larke Rise...”

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Nov 02,2024
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Nov 02,2024
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Titu met us at the property, he was punctual polite and knowledgeable. He answered all questions and gave us space to view the property at our own speed....
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“Hi team,Titu was really co operative and sh......”

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By: 'Mithun'
Oct 31,2024
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Hi team, Titu was really co operative and showed the room and detailed explain all the queries...
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Nov 01, 2024
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Dear Mithun Thank you for your feedback! We're delighted to hear that Titu was so cooperative and provided detailed explanations for all your queries while showing the room. Our team strives to offer excellent service, and it’s great to know we met your expectations. We appreciate your review! Kind Regards: The Philip James Team ...

“Sophie made the process of renewing my tenden......”

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Oct 21,2024
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By: 'Sarah'
Oct 21,2024
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Sophie made the process of renewing my tendency very easy. I was having trouble sorting out references around my work load and was growing stressed over the matter but Sophie reassured me and helped me get it sorted quickly and efficiently! Thanks so much!...
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Oct 25, 2024
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Dear Sarah Thank you for sharing your experience! We're so glad to hear Sophie was able to make your tenancy renewal stress-free and smooth. She takes great pride in supporting our tenants, and it’s wonderful to know she could help ease your workload and resolve everything quickly. Thanks again for your feedback, and please reach out anytime—we’re here to help! Kind Regards: The Philip James Team ...

“Thanks to Sophie Gao for her support in the r......”

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Oct 09,2024
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By: 'Josemi'
Oct 09,2024
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Thanks to Sophie Gao for her support in the renewal rent process, so professional and kind, showing the best of Phillip James, great value for PJ. It’s much appreciated...
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Oct 09, 2024
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Dear Jose Thank you for your wonderful feedback! We're delighted to hear that Sophie provided such professional and kind support during your rent renewal process. We’re proud to have her on the team, and your appreciation means a lot. If you need further assistance, don’t hesitate to reach out! Kind Regards: The Philip James team ...

“I recently had the pleasure of working with S......”

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Oct 08,2024
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By: 'Wisam'
Oct 08,2024
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I recently had the pleasure of working with Sophie Gao for my tenancy renewal, and I can't express enough how positive my experience was. From the very beginning, Sophie was incredibly helpful and made the entire process seamless and stress-free. She took the time to ...
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Oct 09, 2024
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Dear Wisam Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Sophie provided you with such a positive and seamless experience during your tenancy renewal. She takes great pride in delivering exceptional service, and it's great to see her efforts recognized. We truly appreciate your recommendation and are glad we could make the process easier for you. If you need any further assistance, don't hesitate to reach out! Kind Regards: The Philip James Team ...

“Sophie Gao has been incredibly helpful throug......”

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Oct 03,2024
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By: 'Christine'
Oct 03,2024
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Sophie Gao has been incredibly helpful throughout the entire process. She is efficient and always responsive to any queries, whether by phone or email, and consistently follows up to ensure everything is in order....
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Oct 04, 2024
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Dear Christine Thank you so much for your wonderful feedback! We're delighted to hear that Sophie has been such a great help throughout the process. Her dedication and responsiveness are key to ensuring a smooth experience for our clients, and we’re glad it made a difference for you. Please don’t hesitate to reach out if you need anything further! Kind Regards: The Philip James Team ...

“Sophie was an amazing help when I was trying ......”

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Sep 17,2024
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By: 'Dom R'
Sep 17,2024
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Sophie was an amazing help when I was trying to get a new tenant into my flat. Replied super fast and was very informative. Couldn’t have gone any smoother. Thanks Sophie!...
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Sep 20, 2024
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Dear Dominic Thank you for your wonderful feedback! We're so glad to hear Sophie was able to assist you efficiently and make the process smooth. We’ll be sure to pass along your kind words to her. Kind Regards: The Philip James Team ...

“Very positive experience with Sophie Gao!...”

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Sep 10,2024
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By: 'Susanna'
Sep 10,2024
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Very positive experience with Sophie Gao! She was very quick in answering all of my queries and generally very helpful....
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Sep 12, 2024
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Dear Susanna Thank you so much for your kind feedback! We’re delighted to hear about your positive experience with Sophie Gao. She takes great pride in providing prompt and helpful service, and your appreciation means a lot to us. Kind Regards: The Philip James Team ...

“Today I would like to share my personel feeli......”

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By: 'Medet'
Sep 05,2024
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Today I would like to share my personel feelings after my tenancy agreement has been finally agreed. It is my rare case when I share my experience, but anyway the fact how my tenancy process passed smothly and fast should be highlighted. Especcially, I would ...
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By: Janita
Sep 06, 2024
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Dear Medet Thank you so much for sharing your wonderful feedback! We are delighted to hear about your positive experience with our team, and especially with Sophie Gao. We are incredibly proud of her dedication, professionalism, and commitment to providing exceptional service to our tenants. Your kind words truly mean a lot, and we are thrilled that the process was smooth and efficient for you. Kind Regards: The Philip James Team ...

“Outstanding Service by Sophie Gao at Philip James...”

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Aug 30,2024
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By: 'Jones Andrew'
Aug 30,2024
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Sophie Gao from Philip James ensured effective communication between myself and the landlord, meeting all my tenancy requirements. Her prompt responses and professionalism made the process smooth and stress-free. I highly recommend Sophie for her reliable and efficient service....
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Aug 30, 2024
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Dear Jones Thank you so much for your positive feedback! We’re thrilled to hear that Sophie provided you with reliable and efficient service, ensuring effective communication and meeting your tenancy requirements. Her dedication to making the process smooth and stress-free is exactly what we strive for. We truly appreciate your recommendation and will pass on your kind words to Sophie! If there’s anything else we can assist you with, please let us know. Kind Regards: The Philip Jame ...

“Great help, keep up the good work, excellent ......”

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Aug 30,2024
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By: 'Faraz'
Aug 30,2024
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Great help, keep up the good work, excellent service Sophie....
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Sep 04, 2024
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Dear Faraz Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. Sophie and the team appreciate your feedback and are committed to maintaining the high standard of service that you’ve come to expect. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Kind Regards: The Philip James Team ...

“Sophie Gao is awesome!...”

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Aug 15,2024
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By: 'George'
Aug 15,2024
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Sophie Gao was amazing and helpful! Super quick to respond and super friendly! I was getting stressed with my lease coming to an end, but she quickly put me at ease and made everything stress-free!...
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“Sophie Gao is awesome!...”

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Aug 15,2024
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By: 'George'
Aug 15,2024
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Sophie Gao was amazing and helpful! Super quick to respond and super friendly! I was getting stressed with my lease coming to an end, but she quickly put me at ease and made everything stress-free!...
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By: Janita
Aug 16, 2024
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Dear George Thank you for your kind words! We're thrilled to hear that Sophie was able to help and make your experience stress-free. We’re proud to have her on our team and will make sure she sees your feedback. If you need any further assistance, don’t hesitate to reach out. Kind Regards: The Philip James Team ...

“I want to thank Sophie Gao. She is a professi......”

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Aug 14,2024
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By: 'Milad'
Aug 14,2024
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I want to thank Sophie Gao. She is a professional agent with a friendly and supportive attitude. This is the second year she has facilitated negotiations between the landlord and me, which she efficiently and professionally did. She is always passionate about listening to our ...
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By: Janita
Aug 14, 2024
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Dear Milad Thank you for sharing your experience and for your continued trust in our services! We’re thrilled to hear that Sophie Gao has provided you with such a positive experience. Her professionalism, supportive attitude, and dedication to finding practical solutions are qualities we deeply value. We’re glad that her politeness and sympathy have made your interactions with us so pleasant. If you ever need further assistance, please don't hesitate to reach out. Kind Regards: The Phi ...

“Emma Knight is always extremely responsive, t......”

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Aug 12,2024
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Emma
By: 'Martin'
Aug 12,2024
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Emma Knight is always extremely responsive, timely, polite and accurate in all her dealings. As the Lettings Coordinator for my small portfolio of flats in Manchester, she is always available, helpful and gets the job done. Lisa Canty is similarly helpful, fast and accurate, looking ...
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Aug 14, 2024
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Dear Martin Thank you so much for your kind words and detailed feedback! We’re delighted to hear that Emma Knight and Lisa Canty have been able to provide such responsive, timely, and accurate service for your portfolio. It’s wonderful to know that their dedication and professionalism have made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out! Kind Regards: The Philip James Team ...

“Miss Sophie Gao has absolutely been fabulous.......”

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Aug 01,2024
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By: 'Dr Shahbaz'
Aug 01,2024
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Miss Sophie Gao has absolutely been fabulous. Very helpful 5stars...
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Aug 05, 2024
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Dear Muhammad Thank you so much for your kind words and 5-star review! We're thrilled to hear that Sophie was able to assist you so well. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need any further assistance, please don't hesitate to reach out. Kind Regards: The Philip James Team ...

“I had an amazing experience with Sophie who w......”

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Jul 30,2024
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By: 'Adel'
Jul 30,2024
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I had an amazing experience with Sophie who was very helpful till the end I can’t thank you enough....
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Aug 01, 2024
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Dear Adel Thank you for sharing your amazing experience with Sophie. We are delighted to hear that she was very helpful and provided exceptional support until the end. Your gratitude means a lot to us, and we will be sure to pass along your kind words to Sophie. Kind Regards: The Philip James Team ...

“Great service...”

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Jul 02,2024
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By: 'Roxanna'
Jul 02,2024
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Very happy with the whole service. We are buying and selling through them. Booking appointments for viewings was straightforward, and we were kept in the loop. We had good time to view the house. Rob and Lewis were very knowledgeable about the area we are ...
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Jul 05, 2024
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Dear Roxanna Thank you so much for your fantastic review! We're delighted to hear that you are very happy with the service provided. It's great to know that booking appointments was straightforward and that you felt well-informed throughout the process. We're proud of Rob and Lewis for their knowledge and dedication, and it's wonderful to hear that Leila's thoughtful approach and great pictures met your expectations. We're here to ensure your buying and selling experience remains positive and ...

“Sophie Gao...”

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Jun 28,2024
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By: 'Hans Brombacher'
Jun 28,2024
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Sophie Gao is a true property professional with a brilliant understanding of current pricing and trends in the market. An absolute privilege to work with...
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Jul 05, 2024
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Dear Hans Thank you so much for your kind words! It has been an absolute privilege to work with you as well. We are delighted to hear that you appreciate Sophie's understanding of the market and current trends. Your satisfaction is our priority, and we are thrilled that you had a positive experience. Kind Regards: The Philip James Team ...

“Lisa Aspinall, despite representing the vendo......”

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Jun 19,2024
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Lisa
By: 'Tahzid'
Jun 19,2024
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Lisa Aspinall, despite representing the vendors was fair and supportive towards myself, the buyer throughout. She was able to aplty navigate a very difficult and prolonged process in a balanced objective way. A great servant for Philip james for sure!...
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By: Janita
Jun 20, 2024
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Dear Tahzid, Thank you for your kind words and for taking the time to leave a positive review. We're delighted to hear about your positive experience with Lisa. Her dedication to fairness and support, even while representing the vendors, truly exemplifies our values at Philip James. Please reach out if you need any further assistance Kind Regards: The Philip James Team ...

“Lisa Aspinall, despite representing the vendo......”

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By: 'Tahzid'
Jun 19,2024
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Lisa Aspinall, despite representing the vendors was fair and supportive towards myself, the buyer throughout. She was able to aplty navigate a very difficult and prolonged process in a balanced objective way. A great servant for Philip james for sure!...
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Jun 20, 2024
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Thank you for your kind words and for taking the time to leave a positive review. We're delighted to hear about your positive experience with Lisa. Her dedication to fairness and support, even while representing the vendors, truly exemplifies our values at Philip James. Please reach out if you need any further assistance Kind Regards: The Philip James Team ...

“Thoroughly Professional...”

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Jun 15,2024
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By: 'Hassan'
Jun 15,2024
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Fantastic service from start to finish in purchasing a property in Didsbury. Lisa, Lewis and Ziggy were all professional, prompt and communicative which helped to ensure a smooth process with no hiccups...
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By: Janita
Jun 18, 2024
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Dear Hassan Thank you so much for your fantastic review! We are delighted to hear that you had a smooth and seamless experience purchasing your property in Didsbury. Lisa, Lewis, and Ziggy will be thrilled to know their professionalism, promptness, and communication made a positive impact. If you ever need any further assistance, please don’t hesitate to get in touch. Kind Regards: The Philip James Team ...

“Overall very satisfied. Philip James offered ......”

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Jun 14,2024
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By: 'Belinda Goodwin'
Jun 14,2024
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Overall very satisfied. Philip James offered the best commission fee. They quickly found a buyer and helped us when the purchaser seemed to be stalling ....
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Jun 18, 2024
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Thank you for your kind review! We're thrilled to hear that you were satisfied with our service. It's great to know that our competitive commission fee and efficient process met your expectations. We always aim to support our clients every step of the way. We appreciate your trust in Philip James. If you need any further assistance in the future, please don't hesitate to reach out. Kind Regards: The Philip James Team ...

“Hayley and all the Philip James Lettings team......”

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Jun 13,2024
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Hayley
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By: 'Jules'
Jun 13,2024
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Hayley and all the Philip James Lettings team are amazing. Hardworking, diligent and go the extra mile to help their landlords and tenants. Thanks for a great service and lots of patience!...
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Jun 14, 2024
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Dear Jules Thank you for your kind words! We're delighted to hear you had a great experience with Hayley and the team. Your feedback on our dedication and hard work is truly appreciated. We're here to help, so feel free to reach out anytime. Kind Regards: The Philip James Team ...

“Helped my Sale go throughLisa was amazingBe......”

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May 17,2024
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By: 'Phil'
May 17,2024
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Helped my Sale go through Lisa was amazing Best Agent I have used. Thanks...
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By: Philip James
May 23, 2024
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Dear Phil We appreciate you taking the time to rate and review our service. We are thrilled that your experience with us has been excellent, and we are pleased to have been able to assist you with your property journey. Regards, The Philip James Team ...

“Letting...”

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Apr 01,2024
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By: 'Sue'
Apr 01,2024
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Sophie Gao was very pleasant to work with. All work was completed speedily and efficiently. I would certainly recommend Sophie and Philip James Lettings in future....
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By: Philip James
Apr 12, 2024
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Dear Sue Thank you for taking the time to rate and review our service. We highly appreciate you in taking the time do to so. Regards The Philip James Team ...

“Service very good good supporting. Reachable ......”

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Sep 18,2023
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By: 'Lokesh'
Sep 18,2023
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Service very good good supporting. Reachable always, till now have not face any difficulty....
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By: Philip James
Sep 19, 2023
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Dear Lokesh Thank you for taking the time to rate and review our service. We appreciate for taking the time to do so. Many thanks ...

“If I could give her zero stars I would, since......”

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Apr 05,2023
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By: 'Maria'
Apr 05,2023
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If I could give her zero stars I would, since that's the most representative rating for Lois. We had been living in our current house for a year with a contract. When it came the time to renew we only signed the tenancy changeover and ...
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By: Dan Smith
Apr 06, 2023
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We are very sorry to hear about the situation you have experienced and would like one of our Senior Managers to look into this matter for you. Can you please email us directly at [email protected] so we can liaise directly? ...

“I paid a massive parking fine at my flat thro......”

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Feb 22,2023
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By: 'Jamie'
Feb 22,2023
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I paid a massive parking fine at my flat through a third party parking company. It was a lot of money and Sam helped me get reimbursed, recognising that the incident was not my fault. He was honest and fair with me throughout the whole ...
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“Abysmal letting agency who cons you out of mo......”

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Dec 20,2022
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By: 'Charlotte'
Dec 20,2022
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Abysmal letting agency who cons you out of money by falsifying “messages” from your landlord. Have dealt with Chloe and Lois. I'm a tenant who is having their rent put up by Phillip James. They attempted to put my rent up by 25%, we asked for ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:22 PM 05/01/2022 by allAgents

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