Wimbledon, London, SW19
4.4/5, 195 reviews
89% recommended
92% lettings valuation accuracy
73% lettings fee satisfaction

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“Honestly, I would warn everyone to AVOID dealing with Lauristons ......”

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May 30,2014
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By: 'Laura195'
May 30,2014
3 people found
this helpful
Honestly, I would warn everyone to AVOID dealing with Lauristons in Wimbledon, I was the process of purchasing a property with them, when they suddenly put the property back on the market and told me that unless I increased my offer by some £30,000, the vendor would pull out. I could not afford that, so the sale fell through.

I had already paid a £1,200 deposit and paid for a survey, yet when the sale fell through, Lauristons refused to refund the money and I was told by Nigel Budd "what did I expect - that's the London property market".

Save yourselves a lot of heartache and go elsewhere. Even if you find a property you like with them, you are not guaranteed to get it - even after paying for a survey etc. It is not worth losing thousands of pounds, as they will not back you at all and will simply say it's the "vendor's discretion". No morals at all and Simon Monaghan and Nigel were some of the rudest people I have met.
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By: laura195
May 30, 2014
It is interesting that Lauristons have only responded to this issue now that a review has been left. Prior to that, I was 'fobbed off' with the comments I have already detailed.

I would imagine the £1200 will not be on record because the sale did not go through.

I stand by comments, as my experience left me considerably out of pocket and shocked at the underhand tactics of Lauristons.
By: NBudd
May 30, 2014
Dear Laura195,

In response to your comments; we emphatically confirm that the scenario you have described does not match with any sale that our Wimbledon office have dealt with and I have not been asked to refund a £1200 survey fee. Furthermore, I have not worked in the Wimbledon office since the end of 2013 and, other than in a consultancy capacity, have not had any direct involvement with any of Wimbledon residential sales files during the course of 2014. Furthermore my colleague, Simon Monaghan, has no recollection of any such circumstances with any of his personal sales files. Perhaps you would like to confirm the address of the property that the service issue relates to?

At Lauristons, we take all complaints very seriously and pride ourselves on our dedication to ensuring a positive customer experience. With this in mind I would be extremely keen to look into this complaint in greater detail.

I look forward to your response.

Regards

Nigel Budd
Sales Director
For and on behalf of Lauristons

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Latest Reviews

View all Reviews 195
28th Aug 2023
reviewed by 'Ben'
“Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience ......”
16th May 2022
reviewed by 'Maria Taibo'
“Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much ......”
24th Jun 2021
reviewed by 'Gary'
“If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand ......”
18th Apr 2020
reviewed by 'Sarah'
“The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear ......”
7th Apr 2020
reviewed by 'Miles'
“Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ......”
7th Apr 2020
reviewed by 'Jeanette'
“Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Lauristons
53 Wimbledon Hill Road
London
Greater London
SW19 7QW
02089469468

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 92% 73% £550 £4,000
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From Landlords From Tenants From Vendors From Buyers Other
35 0 42 14 50 6 37 0 9 2
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  • SW19
Services offered
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“Avoid at all costs. Seriously think twice....”

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Aug 28,2023
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By: 'Ben'
Aug 28,2023
1 people found
this helpful
Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents. Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them ...
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“Excellent customer service. Neel Patel was ve......”

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May 16,2022
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Neel
By: 'Maria Taibo'
May 16,2022
1 people found
this helpful
Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much appreciated....
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“If you are selling in SW20 find another agent......”

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Jun 24,2021
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By: 'Gary'
Jun 24,2021
1 people found
this helpful
If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken ...
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“Helpful, professional and supportive...”

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Apr 18,2020
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By: 'Sarah'
Apr 18,2020
1 people found
this helpful
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice throughout....
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“Proactive and supportive...”

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Apr 07,2020
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michelle
By: 'Miles'
Apr 07,2020
1 people found
this helpful
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our tenants....
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“Although I live in South Africa Lauristons ke......”

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Apr 07,2020
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michelle
By: 'Jeanette'
Apr 07,2020
1 people found
this helpful
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great team...
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“Worst letting agency in London. Having lived in London for 4 ......”

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Mar 02,2018
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By: 'Jessica'
Mar 02,2018
3 people found
this helpful
Worst letting agency in London. Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency. The whole process from start to finish was made ...
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Comment on agent fees
Higher than average Be aware of the professional clean charge before you sign your contract Moving in and check out fees are the highest I've ever paid, even since moving out of the flat. £60 charge to provide a reference to a new letting agency.
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“This agancy failed to release your deposit on time and ......”

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Dec 28,2017
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Oke
By: 'Sesame'
Dec 28,2017
3 people found
this helpful
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this agent....
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Comment on agent fees
Super high.
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“Excellent service, helpful and friendly team, especially our main agent ......”

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Dec 05,2017
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By: 'IL'
Dec 05,2017
0 people found
this helpful
Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process ...
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Comment on agent fees
In line with everyone else’s.
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“Great agency, I found them to be the right balance ......”

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Nov 22,2017
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By: 'Roxana'
Nov 22,2017
0 people found
this helpful
Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not ...
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Comment on agent fees
I found the fees to be acceptable, in the mid-range of our searches and the service was great so we are happy with it.
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“James replied promptly to my online request and was more ......”

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Nov 06,2017
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James
By: 'Katherine'
Nov 06,2017
0 people found
this helpful
James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls. He took the time to know my search requirements and put together a very good viewing schedule with his colleague ...
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Comment on agent fees
N/A
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“Would give 0 if possible for customer service. Rude and defensive ......”

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Oct 24,2017
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By: 'Alf'
Oct 24,2017
2 people found
this helpful
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the office...
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Comment on agent fees
Fees were high considering the effort put in.
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By: Darren Baker
Oct 26, 2017
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Dear Alf, I was disappointed to read your review and have attempted to investigate further. However; we have no record of an Alf or Alfred as a vendor at our Wimbledon office at any point in the last 12 months. If you would like to contact me directly with more information so that I may investigate further and reply fully, I can be reached via [email protected] ...

“Great management of our tenancy and convenient processing of all ......”

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Sep 28,2017
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Georgina
By: 'Tanya'
Sep 28,2017
0 people found
this helpful
Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton ...
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Comment on agent fees
Transparent with no hidden fees and appropriate costs which were made aware to us from the start.
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“Great service from Chuk Agudosi. I am not sure we ......”

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Sep 20,2017
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By: 'DB'
Sep 20,2017
0 people found
this helpful
Great service from Chuk Agudosi. I am not sure we would have got there without his expertise and can do attitude....
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Comment on agent fees
Fair fees for a lot of work
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“I am a solicitor from the far-east. My wife and ......”

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Sep 11,2017
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By: 'T.K.'
Sep 11,2017
0 people found
this helpful
I am a solicitor from the far-east. My wife and I recently completed a new flat purchase in S. Wimbledon through Lauriston under the care of Jonathan Roberts. To me, Lauriston is as good as Jonathan is good; and Jonathan is beyond good. He goes ...
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Comment on agent fees
Reasonable.
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“Estate Agents tend to have a stereo type which in ......”

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Sep 06,2017
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James
By: 'Deise'
Sep 06,2017
0 people found
this helpful
Estate Agents tend to have a stereo type which in the main can have a hint of truth to it, but this is not the case with Lauristons in Wimbeldon who not only "talk the talk" but "walk the walk. In a technology driven era ...
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Comment on agent fees
It was competitive
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“I am very happy to recommend both James and Chuk ......”

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Aug 31,2017
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James
By: 'Brian'
Aug 31,2017
0 people found
this helpful
I am very happy to recommend both James and Chuk based on their management of the Sale of my property. Both are extremely professional, and were contactable at all times. A realistic value was put on the property, and once a buyer was identified they ...
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Comment on agent fees
The Agent fees were very fair.
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“Great experience overall, great dynamism, courtesy and willingness to help ......”

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Aug 08,2017
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Georgina
By: 'M&V'
Aug 08,2017
0 people found
this helpful
Great experience overall, great dynamism, courtesy and willingness to help from Georgina. She understood what we were looking for. She has been quick and efficient to reply to us. She has helped us to make the best offer while also keeping in mind the landlord. ...
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Comment on agent fees
Great experience overall, great dynamism and willingness to help. A member of staff who understand the requirements.
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“I had a great experience with Lauristons. In particular James ......”

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Aug 06,2017
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James
By: 'KIimt'
Aug 06,2017
0 people found
this helpful
I had a great experience with Lauristons. In particular James is very professional and kept me informed all the way. I felt the service was personalised I did not feel I was just 'another buyer and another property' on a queue. I definitely recommend Lauristons, ...
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Comment on agent fees
good fees
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“Georgina helped me and my family in our search for ......”

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Jun 15,2017
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Georgina
By: 'Liz'
Jun 15,2017
0 people found
this helpful
Georgina helped me and my family in our search for a new 3 bed property to rent in Wimbledon.She took the time to listen to exactly what we wanted in a property, and didn't waste our time making suggestions that didn't meet our search criteria(...
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Comment on agent fees
Lauristons fees are pretty average BUT some local agents fees are more reasonable but lauristons were also flexible.
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“Unhelpful, rude, complete failure to do the job required even ......”

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Jun 06,2017
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By: 'Mark'
Jun 06,2017
5 people found
this helpful
Unhelpful, rude, complete failure to do the job required even when chased multiple times to multiple people and indeed told an outright lie. This is concerning an end of tenancy and 2 weeks after landlord accepting to give the deposit back and accepting to do the ...
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Comment on agent fees
Expensive to do anything with and even when I did pay for my reference it took a week and required me chasing else would have lost the property I was moving into
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“Great customer service from Cameron after a very problematical landlord ......”

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Apr 28,2017
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By: 'Relding'
Apr 28,2017
1 people found
this helpful
Great customer service from Cameron after a very problematical landlord representative. He really went the extra mile to make sure we were able to let the property in Wimbledon. Thanks so much....
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“Excellent service from the team at Lauristons and James Wheatley ......”

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Apr 25,2017
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James
By: 'Paul'
Apr 25,2017
0 people found
this helpful
Excellent service from the team at Lauristons and James Wheatley in particular. Their very proactive sales approach seen the property under offer at our agreed target price within 3 weeks. James did a good job managing the various interested parties through to exchange and in particular ...
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Comment on agent fees
Happy with fees given price achieved and service provided
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“Interesting sales process, but we got there in the end. ......”

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Apr 03,2017
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James
By: 'Rebecca'
Apr 03,2017
0 people found
this helpful
Interesting sales process, but we got there in the end. James was very helpful keeping the sale together & dragging everyone over the line....
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By: Darren Baker
Apr 04, 2017
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Thank you very much for your 5 star review. The sales process, particularly for leasehold properties, is often more complicated than initially anticipated. I'm glad to see though that James has been effective in making the difference to ensure a positive outcome. Darren Baker Group Sales Director ...

“I marketed my property with Lauristons in October last year ......”

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Mar 20,2017
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James
By: 'Hilary'
Mar 20,2017
0 people found
this helpful
I marketed my property with Lauristons in October last year and in that time I found them very efficient and positive and friendly. James brought round the buyer to whom I have now sold the property and throughout he has been very professional, friendly and ...
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Comment on agent fees
I think the fees quoted to me are very reasonable and reflect all the hard work done to achieve my sale.
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By: Darren Baker
Apr 03, 2017
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Thank you very much for your 5 star review and recommendation to future clients to work with Lauristons. Darren Baker Group Sales Director ...

“Great team at the Wimbledon branch. Intially introduced to the ......”

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Mar 17,2017
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James
By: 'Mostafa'
Mar 17,2017
0 people found
this helpful
Great team at the Wimbledon branch. Intially introduced to the estate agent by Alex who kept me updated with viewings booked in and feedback given back by potential buyers from the viewings. James took over the process, had a viewing booked in with his applicant ...
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By: Darren Baker
Apr 03, 2017
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Thank you very much for your review of our Wimbledon Sales team. It's always a real pleasure to read comments from our customers who have enjoyed working with us. Darren Baker Group Sales Director ...

“I have been a tenant of Lauristons for 2 years. I ......”

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Mar 17,2017
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By: 'OD'
Mar 17,2017
3 people found
this helpful
I have been a tenant of Lauristons for 2 years. I have never been so disappointed with communication, customer service, accuracy or timeliness of a service. When moving into the property the estate agents were quick at processing the forms and very prompt at requesting payments. ...
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Comment on agent fees
The fees charged as administration fees when vacating the property were not justified - they are not explained and I don't understand what they cover.
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By: Silvia Eldawi (Lettings Director)
Apr 06, 2017
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Sorry to hear your disappointment with the service. The deposit release can be a difficult process as it has to be negotiated between us, as the agent, the tenant and landlord. Our property management team endeavour to make the deposit return hassle free and I'm sorry that this was not the case on this occasion. Regarding administration and cleaning fees, our fees are transparent and are outlined on application and on all our listings. ...

“Lauristons dealt with my property as a letting agent for ......”

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Mar 06,2017
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By: 'Latimer-Wimbledon'
Mar 06,2017
0 people found
this helpful
Lauristons dealt with my property as a letting agent for over six years (Susan) and then sold my property (Chuk). Throughout Susan and Chuk (and their colleagues) showed the upmost professionalism. But most important was the way in which they dealt with me on a ...
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Comment on agent fees
Good
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By: Darren Baker
Mar 13, 2017
View all comments (1)
Thank you very much for your 5 star review of our Sales and Lettings teams. Chuk and the team in Wimbledon always strive to deliver the best possible experience for all of our clients and I'm very pleased to read that they have delivered yet again. Best regards, Darren Baker Group Sales Director ...

“Really great experience with Lauristons. They had the most interesting ......”

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Mar 01,2017
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By: 'Ellen'
Mar 01,2017
0 people found
this helpful
Really great experience with Lauristons. They had the most interesting properties and were very helpful in guiding us through the buying process quickly....
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By: Darrren Baker
Mar 13, 2017
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Dear Ellen, Thank you very much for your 5 star review. I'm very pleased to read that Alex was able to assist and that you enjoyed your experience of working with us. Darren Baker Group Sales Director ...

“Georgina has been the most helpful and friendly agent we ......”

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Feb 20,2017
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Georgina
By: 'Ashley'
Feb 20,2017
0 people found
this helpful
Georgina has been the most helpful and friendly agent we have met throughout our property search period. She certainly went above and beyond her usual call or duty and really put our interest first - we always felt that we had her on our side. ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:07 AM 08/09/2017 by Ryan Palattao

Awards won by Lauristons, London SW19 7QW



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