93% lettings valuation accuracy
95% lettings fee satisfaction
May 29,2014
May 29,2014
0
people found
this helpful
this helpful
It is said that one never gets a second chance to create a first impression. How true!
I have read amongst these reviews that these agents have a history when it comes to not returning phone calls; allow me to validate this deserved reputation.
Called w.r.t. an online apartment, ".. what is your number, we will call you back". Of course they didn't and the apartment's 'no longer available'. Yep, I get it, probably in the process of being let, completely fine. Which brings us back to my opening line! I'll now go somewhere else and pay their rent and 'admin' fees.
Let's be honest, courtesy really isn't much to ask; a sub two minutes task costs oh-so little and creates oh-so much good will. Guess these agents don't need it.
The reader has been further forewarned.
I have read amongst these reviews that these agents have a history when it comes to not returning phone calls; allow me to validate this deserved reputation.
Called w.r.t. an online apartment, ".. what is your number, we will call you back". Of course they didn't and the apartment's 'no longer available'. Yep, I get it, probably in the process of being let, completely fine. Which brings us back to my opening line! I'll now go somewhere else and pay their rent and 'admin' fees.
Let's be honest, courtesy really isn't much to ask; a sub two minutes task costs oh-so little and creates oh-so much good will. Guess these agents don't need it.
The reader has been further forewarned.
What agent could do to change your mind?
Simply do what they said they were going to do. Yeah I know, like anyone ACTUALLY waits for a call back. It's just that 'polite' dismissal one hears prior to being rid of. Plus heaven forbid we may have been open to alternative options!Attached Filesnbsp;
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May 30, 2014
I am sorry that this was your experience with us, this really shouldn't be the case at all, as we take the view that we should treat everyone, as we would wish to be treated, if you could be kind enough to contact me and then I can go through your requirements in more details and see what we have that is available that may suit you, and then I can apologise to you in person. My name is Jemma and the number is 01179 467 171 I look forward to hearing from you
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Opening Hours
Address
Sarah Kenny Residential Lettings
30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 93% | 95% | £550 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 108 | 0 | 340 | 14 | 0 | 0 | 1 | 0 | 7 | 3 |
Areas covered
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Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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Dec 02,2024
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Well organized, clear on the communications and helpful in general during all the process....
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Sep 23,2024
Sep 23,2024
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Couldn't recommend everyone at Sarah Kenny Residential Lettings highly enough - Peter, Hayley, Connor and Rebecca to name but a few have been excellent!...
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Sep 05,2024
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Connor was extremely helpful and diligent. From first visit of the property to collecting the keys; the process was smooth and structured....
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Sep 04,2024
Sep 04,2024
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Incredibly helpful, communicative, and approachable agent. Went above and beyond!...
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Sep 03,2024
Sep 03,2024
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I chose Sarah Kenny for a premium service. I have found them to be very professional in best representing my interests, selecting a suitable tenant, dealing diplomatically and efficiently both with any maintenance issues arising and negotiating renewal terms, whilst keeping me informed throughout. I ...
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Aug 29,2024
Aug 29,2024
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Sarah Kenny have been absolutely brilliant through the whole tenancy process. Laura Stewart went a one and beyond as an agent and was also approachable, accessible and would endeavour to sort any issues in a prompt time frame. We are very lucky to have had ...
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Aug 28,2024
Aug 28,2024
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Really easy process, Conor made everything feel really smooth and was a great help whenever I had any questions!...
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Aug 27,2024
Aug 27,2024
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I have been using Sarah Kenny for around 6 years to manage my apartment in Bristol. As I reside outside of the UK it is vitally important that I use people that I can trust and rely upon to manage the day to day requirements generated ...
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Aug 27,2024
Aug 27,2024
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Easily the best management agency in Bristol. Professional and efficient, Sarah Kenny Residential lettings has been looking after me for almost 30 years. Peter, Rebecca, Hayley, Liz have been my mainstay. Their expertise in the rental market and management of rental properties know no bounds. Always ...
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Aug 26,2024
Aug 26,2024
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For a number of years my properties have been managed by Sarah Kenny and I have been delighted with the service.
My main contact is Hayley, who has been so helpful and professional, from dealing with tenant issues to suggesting improvements to the properties. I ...
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Aug 26,2024
Aug 26,2024
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Have been using Sarah Kenny for several years and have found them very professional and helpful...
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Aug 26,2024
Aug 26,2024
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Sarah Kenny Residential Lettings have managed several properties for us for over 20 years.
The service they provide to both landlords and tenants is excellent; we have always been well looked after and well informed by all the staff. We are particularly impressed by Hayley and ...
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Aug 26,2024
Aug 26,2024
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Professional, do what they say and found a tenant very quickly...
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Aug 24,2024
Aug 24,2024
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We changed our letting agents to SK with our previous tenants in occupation. We had to get a repossession order through the courts to get our property back from incredibly difficult tenants. Hayley and Rebecca formed an amazing team. They researched and gathered information over ...
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Aug 23,2024
Aug 23,2024
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We had great service from Sarah Kenny, always responding quickly to any correspondence,...
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Aug 23,2024
Aug 23,2024
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Sarah Kenny have successfully managed our property for 15+ years, and we have always been very happy with their service. In particular, Rebecca & Hayley continue to be excellent, professional and friendly. Thanks to the whole team....
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Aug 20,2024
Aug 20,2024
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My partner and I moved into a Sarah Kenny property a couple of weeks ago and their agents have been brilliant.
I viewed the property with Sasha and she was very informative and friendly - a day later we put the offer through. All correspondence ...
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Aug 20,2024
Aug 20,2024
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Eva is always super responsive and helpful to our queries re the rental property we let from Sarah Kenny. She's got a great professional style but remains really friendly, we're really pleased and would recommend!...
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Aug 20,2024
Aug 20,2024
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Sarah Kenny were ideal for finding an apartment as two graduates - the rental market in Bristol is really tough but they made the process so much quicker and easier. Sasha was a wonderful help for us in finding our ideal apartment. Thank you so ...
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Aug 17,2024
Aug 17,2024
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Very nice and helpful during the viewing. When he wasn’t sure, he was upfront about it and spent time looking up the information and getting back to us. Overall we felt taken care of and they helped made the process easier....
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Aug 08,2024
Aug 08,2024
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Sarah Kenny have been excellent in every way - a highly professional agency. They took all the time that was needed from the very first viewing to resolving a couple of minor property management issues. They are helpful and efficient and nothing was too much ...
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Aug 06,2024
Aug 06,2024
0
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Connor is an excellent agent. He is bright and informative and knows the area. His handover for the rental property was exactly what you need: brisk, clear and to the point....
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Aug 05,2024
Aug 05,2024
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Availability and approachability has been fantastic, even our of hours. Connor in particular was extremely professional yet friendly! Thanks a lot for a smooth renting experience. Taking away one star only due to some communication gaps, but overall good experience!...
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Aug 02,2024
Aug 02,2024
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Connor and Camilla been a joy to work with. They have been both very kind and helpful. I met Connor in the office and he was incredibly helpful considering I am new to the UK....
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Jul 30,2024
Jul 30,2024
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It was our first time renting through Sarah Kenny, and they made the whole process professional, friendly, and efficient. Our letting negotiator, Connor, showed us around the property. He was incredibly friendly, happy to answer any questions, and followed up on any inquiries with the ...
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Laura Higgins
(60)
Hayley
(48)
Rebecca
(35)
Peter
(26)
Sarah
(21)
Sasha
Laura
Anita
Zoe
Vendor Fees
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Last updated at 10:57 AM 05/12/2023 by allAgents
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