Dexters
Newcross, London, SE14
3.9/5, 42 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
83% lettings fee satisfaction

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“Over the past three years or so, a number of ......”

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May 29,2014
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By: 'SE3'
May 29,2014
3 people found
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Over the past three years or so, a number of tenants were allowed to come and go before the end of their tenancy, and they were replaced with new tenants without any formal handover or inspection. I was shocked that I was allowed to move into a rental property without being asked to sign the tenancy agreement, deposit protection certificate, or being issued with a copy of the check-in inventory report. I thought that this might go in my favour when we eventually vacated, however it appears that our security deposit has now been held back due to the lacklustre management side of the business. It doesn't help having a landlord that is unwilling to carry out necessary maintenance works that are affecting the structure of the building, however the property management side of the business were slow to keep us informed about any scheduled works. When the landlord decided to visit the property after a long period away from the country, maintenance issues were highlighted and us as the most recent tenants were targeted, when ultimately it was down to what we had inherited from the previous tenants. This was therefore a wake up call for the management team who would then conduct more regular property inspections. These so called 'inspections' consisted of people coming in to take photos with a digital camera of the issues that we had raised time and time again. This was a pointless activity and nothing ever transpired.

A very sad and disappointing experience. There are plenty of organised lettings agents/property management companies in South East London, sadly Peter James isn't one of them.
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By: Pj
Dec 03, 2014
Absolutely no way did this tenant move in without signing a tenancy agreement,who would hand over a security deposit,along with the first months rent without signing any documentation ?? Would be interested to have an address this relates to,Peter James are members of all professional bodies related to Estate Agency,such as ARLA and NAEA along with the estate agency Ombudsman.

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Latest Reviews

View all Reviews 42
21st Oct 2022
reviewed by 'Mark Brown'
“After three gruelling years of trying to buy somewhere, I have learnt that finding a reliable, friendly and professional estate ......”
21st Apr 2021
reviewed by 'Alexia'
“Lydia is always quick to respond and really helpful, there have been a couple of issues mostly to do with ......”
20th Apr 2021
reviewed by 'John'
“I have to say the entire team at Peter James have been fantastic. Really helpful, friendly and responsive, and they ......”
20th Apr 2021
reviewed by 'Mrs'
“When you get a good service from a company its good to share it .Its easy to complain but this ......”
20th Apr 2021
reviewed by 'Laura'
“Really helpful right through from finding tenants to making sure the property is well maintained and rent collected each month. ......”
19th Apr 2021
reviewed by 'Raymond'
“I've been using Peter James to manage 2 properties I let for over 7 years now. I'm extremely impressed with the level ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Dexters
256 New Cross Road
New Cross,London
Greater London
SE14 5PL
020 8463 1550

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £388,000 £550,000
Lettings 89% 83% £1,000 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 6 6 7 1 6 0 3 2
Areas covered
  • SE14
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS Property Redress Scheme
Rankings
Overall Overall
Estate agents
Letting agents
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“Amazing service...”

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Oct 21,2022
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Linda
By: 'Mark Brown'
Oct 21,2022
0 people found
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After three gruelling years of trying to buy somewhere, I have learnt that finding a reliable, friendly and professional estate agent is so important. Linda Callaghan at Peter James, New Cross was all of these. She is genuinely concerned that the property I'm trying to ...
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“Quick to respond and helpful...”

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Apr 21,2021
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Lydia
By: 'Alexia'
Apr 21,2021
0 people found
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Lydia is always quick to respond and really helpful, there have been a couple of issues mostly to do with my tenants but this has been quickly resolved....
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“First class outfit...”

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Apr 20,2021
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Lydia
By: 'John'
Apr 20,2021
0 people found
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I have to say the entire team at Peter James have been fantastic. Really helpful, friendly and responsive, and they always go the extra mile to make sure both landlord and tenant are happy. Lydia Harrison in particular is an absolute star - I'm not ...
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“When you get a good service from a company let people know...”

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Apr 20,2021
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Mary
By: 'Mrs'
Apr 20,2021
0 people found
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When you get a good service from a company its good to share it .Its easy to complain but this is most certainly not the situation for me. I have used this property agents since 2009 and can say with pleasure how helpful they have always ...
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“Very helpful and polite letting agents...”

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Apr 20,2021
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By: 'Laura'
Apr 20,2021
0 people found
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Really helpful right through from finding tenants to making sure the property is well maintained and rent collected each month. They helped us a lot with trades people and ensured work was carried out quickly and at a reasonable cost. Staff are very friendly and ...
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“Peter James really is a top class agent...”

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Apr 19,2021
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James
By: 'Raymond'
Apr 19,2021
0 people found
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I've been using Peter James to manage 2 properties I let for over 7 years now. I'm extremely impressed with the level of service I receive, and as important to me, my tenants have always said the service they receive is very efficient and friendly. Peter James ...
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“Peter James really is a top class agent...”

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Apr 19,2021
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James
By: 'G'
Apr 19,2021
0 people found
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I've been using Peter James to manage 2 properties I let for over 7 years now. I'm extremely impressed with the level of service I receive, and as important to me, my tenants have always said the service they receive is very efficient and friendly. Peter James ...
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“Couldn't recommend Lydia Harrison more highly...”

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Apr 19,2021
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Lydia
By: 'Phoebe'
Apr 19,2021
0 people found
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Lydia Harrison was an outstanding property manager and worked tirelessly to make sure the flat and tenants were also taken care of....
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“Just want to thank Lydia Harrison for being m......”

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Feb 25,2020
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Lydia
By: 'Nick'
Feb 25,2020
0 people found
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Just want to thank Lydia Harrison for being my property manager. Sincere thanks for all her patience, kindness and professionalism. She is great. Am anxious and sad that her position has changed and that she will no longer be my property manager. Hard act to ...
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“Excellent Communication and customer service ......”

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Oct 24,2019
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Jodi
By: 'James'
Oct 24,2019
0 people found
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Excellent Communication and customer service from Jodi in head office nothing was an issue or too much of an effort! 5 stars all the way.......
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“All the staff have been very helpful and kind......”

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Oct 18,2019
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Jodi
By: 'Diego'
Oct 18,2019
0 people found
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All the staff have been very helpful and kind. They showed me more than 1 property in the same day and it's rare to see these days. Jack and Jodi have been amazing helping me to find the right flat and also helping through the whole ...
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“Great service...”

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Jun 10,2019
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Linda
By: 'Keith'
Jun 10,2019
0 people found
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Thank you for your great service in selling our property in New Cross. Although there were some hiccups regarding the sale, these were handled very professionally and efficiently by Linda and Sandra. Their patience and good humour were outstanding and made the process that much ...
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Comment on agent fees
Extremely comfortable with their fees.
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“Great service...”

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Jan 19,2019
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Phillippa
By: 'Alex'
Jan 19,2019
0 people found
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Phillippa and Linda were brilliant in selling my maisonette in New Cross. They really got to work with my buyers and the chain above to smooth out a bunch of issues that arose after acceptance, and I was super grateful for their hard work during ...
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“Fantastic estate agent!...”

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Nov 28,2018
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Phillippa
By: 'Joshua'
Nov 28,2018
0 people found
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Having met a lot of estate agents over the last year, Phillippa was by far the best. She is extremely knowledgeable and enthusiastic about the properties she shows, and is empathetic to the buyer's position. She is also patient and flexible. Her client management skills ...
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“Extremely professional...”

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Nov 27,2018
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Linda
By: 'Mr'
Nov 27,2018
0 people found
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After trying a few agents in the sale of our mothers house we were told about Peter James and what a positive experience they had especially with Linda Callaghan who had helped them. We discussed our sale with Linda who was most helpful with both ...
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Comment on agent fees
Very Good
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“Helpful and Speedy...”

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Nov 27,2018
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Sandra
By: 'G'
Nov 27,2018
0 people found
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Helpful, patient & really responsive. Friendly & approachable, and helped with all our (many) questions throughout the process of selling our flat...
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“Sandra - Fantastic & very helpful for first time buyers!...”

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Nov 27,2018
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Sandra
By: 'Emma'
Nov 27,2018
0 people found
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We met Sandra at the very beginning of our search as first time buyers and were immediately impressed by her professionalism and help to find us the right property. We met various other agents however Sandra stood out a mile! We would absolutely recommend Peter ...
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Comment on agent fees
No comment (FTB)
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“Highly recommend Peter James...”

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Mar 19,2018
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Phillippa
By: 'Cyrus'
Mar 19,2018
0 people found
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Cyrus Homes instructed Phillippa at Peter James New Cross to sell our brand new apartments in SE15. All units were sold in record time and for very strong market values. We were also impressed by their strong residential sales knowledge and would highly recommend instructing ...
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“Great service...”

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Mar 16,2018
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Sandra
By: 'Lucie'
Mar 16,2018
0 people found
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Sandra has been amazing through the whole process, available and very professional. Thank you. Sandra you have made the process of buying a house a very easy one!...
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“Jordan was very friendly and helpful and he helped me ......”

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Mar 13,2018
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Jordan
By: 'Marcel'
Mar 13,2018
0 people found
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Jordan was very friendly and helpful and he helped me find a nice place to rent and move in quickly....
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Comment on agent fees
as expected
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“Both Sandra and Linda did an excellent job in selling ......”

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Nov 27,2017
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Sandra
By: 'Erlangerboys'
Nov 27,2017
0 people found
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Both Sandra and Linda did an excellent job in selling my house. They were a pleasure to deal with, arranging for for prospective purchasers to view at a time convenient for me. They kept me appraised on a regular basis once a sale had been ...
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Comment on agent fees
The fees were as expected despite having had the valuation carried out a year earlier.
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“Great experience working with Peter James. Smooth process and good ......”

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Nov 20,2017
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By: 'Tanya'
Nov 20,2017
0 people found
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Great experience working with Peter James. Smooth process and good attention to detail. They were honest throughout and showed me various properties. Would use them again....
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Comment on agent fees
Fairly priced fees
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“.........I want to say thanks to ALL staff at Peter ......”

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Nov 17,2017
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By: 'Katrina'
Nov 17,2017
0 people found
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.........I want to say thanks to ALL staff at Peter James for being great emailers, communicators and just generally decent nice folk that keep solving things for me and others everyday - keep up the nice emails and your "happy to help" approach, please pass ...
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“I can honestly say I enjoyed working with this estate ......”

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Nov 14,2017
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Linda
By: 'Sarah'
Nov 14,2017
0 people found
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I can honestly say I enjoyed working with this estate agency - when Linda said she would ring you back she rang you back. Reliability, experience, knowledge and enthusiasm are so important when you are trying to buy and/or sell a house .... and I ...
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Comment on agent fees
Good fees .... not the absolute lowest but not excessive
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“Linda was very friendly and helpful. She went out of ......”

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Nov 09,2017
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Linda
By: 'Female'
Nov 09,2017
0 people found
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Linda was very friendly and helpful. She went out of her way to answer all my queries so that our move went through smoothly. The whole process was very efficient. I would highly recommend Linda at Peter James and will definitely return for my next ...
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“Absolutely fantastic. Went the extra mile to make sure everything ......”

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Nov 09,2017
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Linda
By: 'Highly'
Nov 09,2017
0 people found
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Absolutely fantastic. Went the extra mile to make sure everything went smoothly such a professional. Always available when we had questions to ask and there were lots. A pleasure to deal with - thank you so much. I would highly recommend Linda she is wonderful...
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Comment on agent fees
Good
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“I received a complaint from one of my letters about ......”

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Sep 08,2017
Minithumbdown
By: 'PiedthePiper1'
Sep 08,2017
3 people found
this helpful
I received a complaint from one of my letters about a rude and pushy agent that came into her apartment and proceeded to shout obscenities at her. Upon lodging a complaint, I was told that she was the one who caused the problem. I plan ...
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“After not knowing what Estate Agent to go to after ......”

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Aug 30,2017
Minithumbup
By: 'Fraser'
Aug 30,2017
0 people found
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After not knowing what Estate Agent to go to after relocating to Brockley SE London due to the vast amount of agents within this area I was extremely impressed with a gentleman called Alvin, his professionalism and going above and beyond helping me with my ...
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Comment on agent fees
very competitive
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“I recently moved to London and was overwhelmed with the ......”

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Mar 24,2017
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By: 'Mr'
Mar 24,2017
1 people found
this helpful
I recently moved to London and was overwhelmed with the cluster of Estate Agents, when dealing with Peter James I experienced a full professional service which was within my budget, I would highly recommend this agent to suit all budget and needs and a professional ...
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Comment on agent fees
The agent fees are very competitive compared to the other high street agents
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“If you are thinking of renting or buying a property ......”

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May 27,2016
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By: 'D.'
May 27,2016
1 people found
this helpful
If you are thinking of renting or buying a property managed by Peter James; CONSIDER THIS A WARNING! From the moment we started engaging with Peter James (nearly 4 months ago) everything went wrong. We found a lovely apartment with a couple of issues that we ...
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Comment on agent fees
Decent fee
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:49 AM 28/09/2021 by Robin Philpot

Awards won by Dexters, London SE14 5PL



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