“I have been staying with friends whilst searching for a ......”
1 Star Review
May 29,2014
By:
'Put-offHouseHunter'
May 29,2014
Branch: Brighton, 108a Lewes Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BN1
Branch: Brighton, 108a Lewes Road
Lettings (Prospective customer)
Postcode: BN1
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I have been staying with friends whilst searching for a place to stay in Brighton and have been so astounded by the service I have seen MTM provide in multiple properties that it has not only put me off going near any properties dealt with by them, but it has also put me off dealing with letting agents at all, which is shocking. They ignore any requests from tenants to the point I have seen people in tears. They do not clean houses before new tenants move in, but they take what they can out of the deposit.
The neglect I have seen not only effects the tenants but at times the integrity of the property, showing complete disregard for the needs of property owners as well. It would seem they have such a high proportion of the housing market because their ethos is profit-focused and immoral, and they are fully aware that because they are the middle-men between the tenants and the property owners, they can do as little as they like.
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We are deeply concerned regarding some of the points you have raised in your review and would urge you and the tenants you refer to, to contact us directly so we can rectify any problems we may not be aware of. We are members of UKALA, NLA and The Property Ombudsman and strive to provide high standards of service to both tenants and landlords. Thank you for your comments, please be assured we take all feedback very seriously.