0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 28,2014
May 28,2014
3
people found
this helpful
this helpful
Atrocious service from start to finish. Every time there was a problem, it took 6 months plus to remedy despite promises that it would be dealt with. The manager appears to believe that, due to his eloquence, he can palm you off with any old impressionistic flam flam that admonishes his office of responsibility or blame. He appears also to believe that us commoners will buy anything told to us in a middle-england accent
Issue 1 ¢â‚¬â€œ cold tap in bathroom not working ¢â‚¬â€œ time taken to remedy 1year +. Having spoken twice to reps and no action happening, I spoke to the manager who told me he will deal with it personally ¢â‚¬â€œ result ¢â‚¬â€œ 6 months later, no attempt made to fix tap. Explanation ¢â‚¬â€œ ¢â‚¬Å“It was nothing to do with him¢â‚¬Â. Only fixed when Plumber called to perform boiler safety check.
Issue 2 ¢â‚¬â€œ paving slab ¢â‚¬â€œ time taken to remedy 8 months +. Couldn't even be bothered banging my head against the wall with this one. Easier to walk around the gaping hole in the patio than to be dismissed with the manager's impressionistic excuses.
Issue 3 ¢â‚¬â€œ Was told my tenancy end on 30th July (rather than the 31st), despite paying rent PCM (per calendar month if you work at Martin and co in Weymouth as you seemingly don't understand this concept.
When I queried this (left message and was called back) I was told insistently and repeatedly that I would have to pay extra for the 31st due to the terms of my contract. As the rep eventually admitted that she could not explain which ¢â‚¬Å“terms of my contract¢â‚¬Â superseded the legal definition of ¢â‚¬Å“per calendar month¢â‚¬Â but just insisted that I would have to pay and explained to me that ¢â‚¬Å“Some months have more days than others¢â‚¬Â (Really? Maybe your industry needs a mechanism/definition to overcome this (PCM perhaps).
Anyway, eventually the professionals realised that per calendar month actually meant per calendar month and not random day of our choosing, they admitted that, despite previous insistence that I had to pay extra to stay for the day that actually I was paying for the calendar month of July and that I did not have to pay twice for the 31st.
When I contacted the manager, somehow I was at fault and he refused to accept any wrong doing and that it was a computer mistake. The problem is that I had rung with a query, no attempt was made to find out the answer to my query before I was told over and over the wrong answer by the person calling me who insisted that I had to pay twice. The problem was not a computer mistake, but typically poor, unprofessional service from the office.
Do yourself a favour, go elsewhere. This is the worst service and most insulting treatment I have ever received from an agent and the arrogance that goes with it really just adds salt to the wounds
Issue 1 ¢â‚¬â€œ cold tap in bathroom not working ¢â‚¬â€œ time taken to remedy 1year +. Having spoken twice to reps and no action happening, I spoke to the manager who told me he will deal with it personally ¢â‚¬â€œ result ¢â‚¬â€œ 6 months later, no attempt made to fix tap. Explanation ¢â‚¬â€œ ¢â‚¬Å“It was nothing to do with him¢â‚¬Â. Only fixed when Plumber called to perform boiler safety check.
Issue 2 ¢â‚¬â€œ paving slab ¢â‚¬â€œ time taken to remedy 8 months +. Couldn't even be bothered banging my head against the wall with this one. Easier to walk around the gaping hole in the patio than to be dismissed with the manager's impressionistic excuses.
Issue 3 ¢â‚¬â€œ Was told my tenancy end on 30th July (rather than the 31st), despite paying rent PCM (per calendar month if you work at Martin and co in Weymouth as you seemingly don't understand this concept.
When I queried this (left message and was called back) I was told insistently and repeatedly that I would have to pay extra for the 31st due to the terms of my contract. As the rep eventually admitted that she could not explain which ¢â‚¬Å“terms of my contract¢â‚¬Â superseded the legal definition of ¢â‚¬Å“per calendar month¢â‚¬Â but just insisted that I would have to pay and explained to me that ¢â‚¬Å“Some months have more days than others¢â‚¬Â (Really? Maybe your industry needs a mechanism/definition to overcome this (PCM perhaps).
Anyway, eventually the professionals realised that per calendar month actually meant per calendar month and not random day of our choosing, they admitted that, despite previous insistence that I had to pay extra to stay for the day that actually I was paying for the calendar month of July and that I did not have to pay twice for the 31st.
When I contacted the manager, somehow I was at fault and he refused to accept any wrong doing and that it was a computer mistake. The problem is that I had rung with a query, no attempt was made to find out the answer to my query before I was told over and over the wrong answer by the person calling me who insisted that I had to pay twice. The problem was not a computer mistake, but typically poor, unprofessional service from the office.
Do yourself a favour, go elsewhere. This is the worst service and most insulting treatment I have ever received from an agent and the arrogance that goes with it really just adds salt to the wounds
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Latest Reviews
19th Mar 2013
reviewed by 'Chickerell'
22nd Oct 2012
reviewed by 'Barbara'
Opening Hours
Address
Martin & Co
2 St. Thomas Street
Weymouth
Dorset
DT4 8EW
01305 775504
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- DT4
- DT3
- DT5
- DT1
- DT2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 28,2014
May 28,2014
3
people found
this helpful
this helpful
Atrocious service from start to finish. Every time there was a problem, it took 6 months plus to remedy despite promises that it would be dealt with. The manager appears to believe that, due to his eloquence, he can palm you off with any old impressionistic ...
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Mar 19,2013
Mar 19,2013
2
people found
this helpful
this helpful
"AVOID MARTIN & CO IN WEYMOUTH!!!!!!!!!!!!!"
This is the worst service EVER!! 1) our tenant reported a problem (a damp patch) in the ceiling and the Estate Agent never dealt with it even though she was insisting it was getting worse and it was becoming a leak. ...
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What agent could do to change your mind?
This is the worst service EVER!! 1) our tenant reported a problem (a damp patch) in the ceiling and the Estate Agent never dealt with it even though she was insisting it was getting worse and it was becoming a leak. They sent some one too late and then they said we would have to pay for some repairs. Thankfully the tenant had plenty of emails to prove the Agency's negligence and at the end the owner of the Agency admitted their fault and that they would pay for the damage... at the end they charged us for the costs (they say it was a mistake and that they would refund us) ...we were waiting for over 2 months and many emails to finally get paid. 2) They passed our spare keys to a decorator and never got them back (the decorator still has them after 2 months!) 3) Payments not going in on time; 4) The lovely tenant struggling to communicate with them; 4) They dont visit our property to check that everything is going fine; 5) ETC, ETC, ETC The only thing they're good at is at charging us the 10% management fee every month...Attached Filesnbsp;
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Oct 22,2012
Oct 22,2012
0
people found
this helpful
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Thought I would write a quick note regarding the service we get from Martin & Co - it is excellent!
Chatting with my partner yesterday, I commented upon how the agency had continued to get better and better during the five years we have used the ...
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Vendor Fees
1.2%Landlord Fees
12%Tenant Fees
No fees set. Last updated at 20/10/2022, 11:25 AM by PhilipComplaints Procedure
No procedure set.
Last updated at 10:25 AM 20/10/2022 by Philip
