Camberwell Green, London, SE5
3/5, 26 reviews
50% recommended
25% lettings valuation accuracy
44% lettings fee satisfaction

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“We signed a contract with Haarts and and agreement with ......”

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May 28,2014
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Kellie
By: 'Walai'
May 28,2014
0 people found
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We signed a contract with Haarts and and agreement with our landlord where we could pay a bit less but we would have bought new wardrobe and bed, since the landlord's wardrobe was too old and a little bit broken as well.
Some boxes and other private items of the landlord were in the living room and our agent assured us (also via email) that our landlord's items would have been removed before our arrival.
End of the story?
It's been 2 weeks since we've asked Haarts to remove all the boxes and furnitures. We are still surrounded by our boxes, landlord's boxes, new furnitures, landlord's old furnitures. Meanwhile Haarts agents simply do not help at all, they lied and made false promises, blaming us, the landlord and then other agents.
I blame myself for trusting this agency which is managed by people who don't care at all about their clients, unless they need to rent.
I'm going to write a letter to our landlord explaining him how bad this agency is.
What agent could do to change your mind?
Agency had to sort out the removal BEFORE our tenancy begun. They promised us via email and on our contract, that landlord's wardrobes and his boxes, would have been removed before 1st May. We asked for this removal when we signed the contract, the landlord wasn't living in the property any more, they could take care of it earlier. They didn't help us at all, instead they promised us another removal which we waited and waited and never arrived. The agents had to find another solution like hiring a removal van, chasing landlord's contacts, warning us about the issue, taking care of our situation properly, sending us emails and/or calling us with proper apologies. Agents have been rude and almost hysterical.
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By: Customer Relations Manager
May 28, 2014
Dear Walai

We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this and rectify the situation - please could you email your full name and property details to [email protected] so we can look in to this.

Many thanks
Melanie Smith, Customer Relations Manager

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Latest Reviews

View all Reviews 26
5th Nov 2021
reviewed by 'Will'
“Serkan does it again! Myself and my partner couldn’t be happier with our flat it’s perfect. I trust ......”
30th Oct 2020
reviewed by 'Shiela'
“My agent, Serkan Osman.. was very accomodating and helpful. It was a stressful time for me but his reassurance helped ......”
26th Oct 2020
reviewed by 'Rosanna'
“The worst rental experience of my life.I will never, ever be renting form Haart, Camberwell ever again. When we ......”
12th Sep 2020
reviewed by 'Jessica'
“Serkan was so helpful in our entire moving process. He ensured that everything moved forward quickly and was excellent in ......”
5th Jun 2018
reviewed by 'SJM'
“Terrible and disorganized service to landlords.The lack of responsiveness is stunning, as is the basic inability to retain paperwork. ......”
22nd May 2018
reviewed by 'ATaylor3671'
“I'm a landlord with Haart. Really terrible, disorganised, crappy service, lost documents, confusion, unnecessary expense and bank charges, etc etc ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
27 Camberwell Green
Camberwell,London
Greater London
SE5 7AN
0207 7703 2662

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 25% 44% £1,500 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 5 3 6 4 0 6 1 0 1
Areas covered
Services offered
  • Sales
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Serkan does it again!...”

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Nov 05,2021
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Serkan
By: 'Will'
Nov 05,2021
0 people found
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Serkan does it again! Myself and my partner couldn’t be happier with our flat it’s perfect. I trust that Haart lettings will be quick to respond should we need and we will count on their continued support through our tenancy. Thanks for looking ...
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“Amazing Service...”

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Oct 30,2020
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Serkan
By: 'Shiela'
Oct 30,2020
0 people found
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My agent, Serkan Osman.. was very accomodating and helpful. It was a stressful time for me but his reassurance helped me settle everything on my expected move in date. I was satisfied with the safety and security of the whole lettings process. Everything was done ...
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“The worst rental experience of my life.I wi......”

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Oct 26,2020
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By: 'Rosanna'
Oct 26,2020
0 people found
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The worst rental experience of my life. I will never, ever be renting form Haart, Camberwell ever again. When we moved in the property was absolutely filthy, the shower didn't work, there were holes in the floorboards of the one bedroom so that slugs were ...
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“Great service...”

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Sep 12,2020
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Serkan
By: 'Jessica'
Sep 12,2020
0 people found
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Serkan was so helpful in our entire moving process. He ensured that everything moved forward quickly and was excellent in communicating to us every step of the way. He went out of his way to ensure that things were as straight forward as possible and ...
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“Terrible, disorganized...”

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Jun 05,2018
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By: 'SJM'
Jun 05,2018
0 people found
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Terrible and disorganized service to landlords. The lack of responsiveness is stunning, as is the basic inability to retain paperwork. A horrible waste of money....
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Comment on agent fees
I dont appreciate being charged for services that were not provided.
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“Poor service...”

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May 22,2018
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By: 'ATaylor3671'
May 22,2018
1 people found
this helpful
I'm a landlord with Haart. Really terrible, disorganised, crappy service, lost documents, confusion, unnecessary expense and bank charges, etc etc etc. I've escalated numerous times but nothing changes. Occasionally I encounter an efficient member of staff but that's the exception rather than the rule....
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“The worst agency I've ever come across...”

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Apr 05,2018
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By: 'Haart-ache?'
Apr 05,2018
2 people found
this helpful
Haart Camberwell are sharks. It's not that they're incompetent, it's that they are wilfully so. They understand that if they ignore or lie to you for long enough, eventually you'll accept your lot. We have been waiting months for basic refurbishments that were promised to ...
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Comment on agent fees
Outrageous. £360 for a new tenant contract change, which was riddled with mistakes.
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By: Rosanna Forte
Oct 26, 2020
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I completely agree. The most unscrupulous, incompetent people I've ever dealt with. It makes me furious that they are able to exploit people as they do. ...

“My family has used HAARTS twice; once with a purchase ......”

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Jan 08,2018
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By: 'Good'
Jan 08,2018
0 people found
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My family has used HAARTS twice; once with a purchase and once with marketing. On both occasions they were faultless. Communication was excellent, particulars and web site good and they really went the extra mile with viewings arranging open days etc. Recommended,...
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Comment on agent fees
Fees competitive.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“The worst agency I had to deal with ever. As ......”

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Oct 02,2017
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By: 'Ewa'
Oct 02,2017
1 people found
this helpful
The worst agency I had to deal with ever. As a tenant me and my flatmates have been continously accused of not paying enough rent. Us as well as our guarantoors were threatened of court without any explanation. We then had to show in person ...
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards ...

“Years of horrible inattentive arrogant service from this agency. Disorganized ......”

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Apr 04,2017
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Alison
By: 'Alison'
Apr 04,2017
0 people found
this helpful
Years of horrible inattentive arrogant service from this agency. Disorganized unresponsive and rude. Have caused me and tenants endless stress and expense - most recently holding us ransom to force us to use their services by not giving notice of requirements until moving in day. ...
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By: Alison
Apr 05, 2017
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Your help email has been copied throughout and no one apart from my primary contacts has been in touch. So I tried that and you all are still ignoring me. ...

“Stuart from Haart valued my property and, out of the ......”

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Dec 21,2016
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By: 'Kevin'
Dec 21,2016
0 people found
this helpful
Stuart from Haart valued my property and, out of the several who gave quotes, I found theirs to be the most professional and indicative of the current market. He'd done his homework before he arrived and knew the area well. On looking for a flat ...
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By: Ross
Dec 22, 2016
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Hi Kevin Foakes, Thanks for your kind review of our Camberwell branch. We're pleased to hear you had such a positive experience with them. We will pass this feedback on. Regards Ross ...

“Having just completed on our property purchase through this agency, ......”

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Aug 10,2016
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Samantha
By: 'Jade'
Aug 10,2016
0 people found
this helpful
Having just completed on our property purchase through this agency, I would like to mention how brilliant Samantha, who dealt with the progression of the sale was, throughout the transaction. She was really helpful and very efficient at sorting out some nightmare last minute issues ...
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Comment on agent fees
N/A
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By: Ross
Aug 10, 2016
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Hi Jade, Thank you for your kind review, we're pleased Samantha provided an efficient and helpful service throughout. We will pass this feedback on. Regards Ross ...

“Samantha stevens could not have been more helpful in managing ......”

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Aug 08,2016
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Nikki
By: 'Munro'
Aug 08,2016
0 people found
this helpful
Samantha stevens could not have been more helpful in managing the entire project while we were in kent. She helped us with a number of extra services including arranging an electrician repair....
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Comment on agent fees
On the high side but matched by the excellent service.
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By: Ross
Aug 08, 2016
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Hi Munro, Thank you for your review, we're pleased Samantha provided a helpful service throughout. We will pass this feedback on. Regards Ross ...

“I recently had the pleasure of being represented by Samatha ......”

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Aug 05,2016
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Samantha
By: 'Sarah'
Aug 05,2016
0 people found
this helpful
I recently had the pleasure of being represented by Samatha Stevens, Sales Progressor at Haart on the sale of my flat which completed today. The experience has been quite simply amazing. Sam presented, the whole time as being extremely professional, friendly, personable, kind, warm and ...
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Comment on agent fees
good
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By: Ross
Aug 05, 2016
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Hi Sarah, Thank you very much for your review, we're pleased to hear Samantha provided a professional, friendly and warm service throughout your time with us. We will pass this on. Regards Ross ...

“Samantha was so helpful for my transaction to go through ......”

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Jun 27,2016
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Samantha
By: 'BEN'
Jun 27,2016
0 people found
this helpful
Samantha was so helpful for my transaction to go through giving me feedback contacting my solicitors and buyers solicitors for the agreement .I highly recommend her for a promotion because she looks at the welfare of the business. Thanks very much.Ben 43 otterburn house....
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Comment on agent fees
Good.
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By: Ross
Jun 27, 2016
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Hi Ben, Thank you very much for your review, we're pleased to hear you received a helpful service throughout. We will certainly pass this feedback on, Regards, Ross ...

“Sam was extremely efficient and effective. She provided regular updates ......”

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Jun 24,2016
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Samantha
By: 'Kate'
Jun 24,2016
0 people found
this helpful
Sam was extremely efficient and effective. She provided regular updates and was prompt in responding to queries. A fast smooth purchase thanks to five star service from Samantha and others....
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N/A
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“I have been using the Camberwell Branch for many years ......”

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Jun 15,2016
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Nikki
By: '1st'
Jun 15,2016
0 people found
this helpful
I have been using the Camberwell Branch for many years now and should have written a review before now. The team there led by Stuart are fantastic and in particular Nikki Lumsden who has gone way beyond in getting my recent sale over the line ...
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Comment on agent fees
These are always too high! Like every customer I would want them to be lower but to be fair the branch did earn them with this sale!
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“I cannot recommend Haart Camberwell enough. They helped me with ......”

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Jun 07,2016
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Nikki
By: 'Ellie'
Jun 07,2016
0 people found
this helpful
I cannot recommend Haart Camberwell enough. They helped me with the purchase of my flat two years ago and have recently been extremely helpful when helping me to arrange valuations. All of the staff I have dealt with there have been great, however I have ...
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Comment on agent fees
Very reasonable fees for an excellend service.
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By: Ross
Jun 07, 2016
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Hi Ellie, We're very happy to hear you had a great experience with our Camberwell branch, we will certainly pass this feedback on. Regards, Ross ...

“I recently purchased a property through Haart and dealt with ......”

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Jun 06,2016
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Samantha
By: 'Emma'
Jun 06,2016
1 people found
this helpful
I recently purchased a property through Haart and dealt with Nikki during the sale and Sam for the after care. They were both amazing! Nikki had loads of knowledge regarding the flat during my viewings and was able to answer all of my queries and ...
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By: Ross
Jun 06, 2016
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Hi Emma, Thank you very much for your review, we're happy you had an amazing experience with us. We will forward this on to the team. Regards, Ross ...

“The property had subsidence, which they knew, but did not ......”

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Nov 10,2015
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By: 'Disappointed'
Nov 10,2015
0 people found
this helpful
The property had subsidence, which they knew, but did not share with us. The buyer accepted our offer but they tried to persuade them not to. They refused to take it off RightMove and put up a for sale sign after the offer was accepted. ...
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What agent could do to change your mind?
They have a terrible reputation, deservedly. They see the relationship with buyers as a combatitive one. Rude and untrustworthy they typify all the worst stereotypes about estate agents.
Attached Filesnbsp;
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By: haart Estate Agents
Nov 10, 2015
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Hi there, I'm so sorry to hear about the issues you faced. Please can you drop an email to [email protected] so we can investigate this. Many thanks, Melanie Smith Customer Relations Manager ...

“Awful from the very first day. A lot of lies ......”

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Nov 13,2014
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By: 'Ruhul'
Nov 13,2014
1 people found
this helpful
Awful from the very first day. A lot of lies and broken promises. I am very disappointed with the service provided by this company, from the branch to head office. The staff have a way of deceiving you in to signing up with them and ...
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By: Customer Relations Manager
Nov 24, 2014
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Dear Ruhul, I am really sorry to hear this. Please can you email [email protected] so we can investigate these issues for you. Many thanks Melanie Smith Customer Relations Manager ...

“Terrible!!! We had to waste our money and time only ......”

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Sep 12,2014
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By: 'Student6'
Sep 12,2014
3 people found
this helpful
Terrible!!! We had to waste our money and time only to be told different things from the office to the two agents who met us. Only after we gave an offer were we told that we need to pay 6 months in advance AND have a ...
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By: Customer Relations Manager
Sep 17, 2014
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Hello, We're really sorry to hear about this. Please can you email the details to [email protected] so we can investigate this for you. Many thanks, Melanie Smith, Customer Relations Manager ...

“I am very very disappointed in Haart. At first they ......”

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May 28,2014
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By: 'Verydisappointed'
May 28,2014
2 people found
this helpful
I am very very disappointed in Haart. At first they accomodate you when you are viewing properties. You are led to believe that they are on your side and they will do eveything they can to help you. It turns out that all they are ...
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By: Disappointed Landlord
May 29, 2014
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I totally agree with this comment, but I am speaking from a Landlords point of view. Haart does not have the best interest of either the tenant or landlord. Totally inexperienced staff who just do not care, and you never speak to the same person twice. I will not use Haart again and I certainly would not recommend them to anyone. Totally rubbish service. ...

“We signed a contract with Haarts and and agreement with ......”

Share on :
May 28,2014
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Kellie
By: 'Walai'
May 28,2014
0 people found
this helpful
We signed a contract with Haarts and and agreement with our landlord where we could pay a bit less but we would have bought new wardrobe and bed, since the landlord's wardrobe was too old and a little bit broken as well. Some boxes and ...
read full review
What agent could do to change your mind?
Agency had to sort out the removal BEFORE our tenancy begun. They promised us via email and on our contract, that landlord's wardrobes and his boxes, would have been removed before 1st May. We asked for this removal when we signed the contract, the landlord wasn't living in the property any more, they could take care of it earlier. They didn't help us at all, instead they promised us another removal which we waited and waited and never arrived. The agents had to find another solution like hiring a removal van, chasing landlord's contacts, warning us about the issue, taking care of our situation properly, sending us emails and/or calling us with proper apologies. Agents have been rude and almost hysterical.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
May 28, 2014
View all comments (1)
Dear Walai We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this and rectify the situation - please could you email your full name and property details to [email protected] so we can look in to this. Many thanks Melanie Smith, Customer Relations Manager ...

“I had been dealing with haart for a few years ......”

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Jan 07,2014
Minithumbdown
By: 'Jsokal'
Jan 07,2014
0 people found
this helpful
I had been dealing with haart for a few years and thought they were looking after me. It's only after I found that rent hadn't been collected that I started chasing them for payment. I received constant reassurances from Maurice that its being dealt with. 8 ...
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“This estate agents has been so unbelievably rude, vague and ......”

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Oct 10,2013
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By: ':|'
Oct 10,2013
2 people found
this helpful
This estate agents has been so unbelievably rude, vague and unhelpful. Before we had even moved into the property one of the agents had screamed down the phone at one of my flat mates, after being really vague about the move in date, and then ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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