100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
May 28,2014
May 28,2014
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I'm not a fan of Estate Agents. I think I have most people's attitude that it's a lot of money for what? But let me tell you of our experience with the sale of our house in Burghfield Common.
It went onto the market in 2012 with an upmarket company in Reading. After two visits in the first month it seemed to be transferred to a partner company in Burghfield Common to take the lead. Our thoughts had been that putting it with a reading estate agent it might pull someone who needed a bigger house than their Reading budget would give. The Burghfield Common estate agent put some effort into it with three viewings. Then nothing. We pulled it after four months.
We returned to it about four months later by giving it to the other estate agent in Burghfield common. We did have a valuation after a mail shot from Sansome and George in Mortimer, Nick Smirthwaite, but I felt I had heard the story before about selling average of 12 viewings etc. We went with the Burghfield Common company, as the estate agent we then dealt with had sold our last house 13 years ago, then with another company in Mortimer. Good news I thought. Unbeknown to me in the following month he left them. We had about four visits in three months. Very poor service overall, no one responsible it seemed. We pulled it again.
Early in 2013 we tried one of the big internet based companies. Absolutely nothing.
So my wife rang Nick again. We met him and again the story about "my average is 12 viewings". Forced to accept by my wife we commissioned S&G to sell it.
So here I go. I can only say what a professional person Nick Smirthwaite is and a tireless worker. He attended all the viewings turning up ten minutes early each time to wait for the clients. He would stand outside waiting for them, sometimes in frustration as they didn't turn up (why do people do that? Not even a call to him. Ignorant if you ask me). He kept us regularly updated and never gave up. I think it took 8 viewings to sell. During the negotiation it also didn't feel like he wanted us to take an offer that we were not happy with. No pressure just opinions and experience. Since then his follow up in keeping everyone informed and sorting out a completion date with some difficult requests has been very efficient.
So I have to eat humble pie and say he did a great job and I can't recommend him highly enough.
It went onto the market in 2012 with an upmarket company in Reading. After two visits in the first month it seemed to be transferred to a partner company in Burghfield Common to take the lead. Our thoughts had been that putting it with a reading estate agent it might pull someone who needed a bigger house than their Reading budget would give. The Burghfield Common estate agent put some effort into it with three viewings. Then nothing. We pulled it after four months.
We returned to it about four months later by giving it to the other estate agent in Burghfield common. We did have a valuation after a mail shot from Sansome and George in Mortimer, Nick Smirthwaite, but I felt I had heard the story before about selling average of 12 viewings etc. We went with the Burghfield Common company, as the estate agent we then dealt with had sold our last house 13 years ago, then with another company in Mortimer. Good news I thought. Unbeknown to me in the following month he left them. We had about four visits in three months. Very poor service overall, no one responsible it seemed. We pulled it again.
Early in 2013 we tried one of the big internet based companies. Absolutely nothing.
So my wife rang Nick again. We met him and again the story about "my average is 12 viewings". Forced to accept by my wife we commissioned S&G to sell it.
So here I go. I can only say what a professional person Nick Smirthwaite is and a tireless worker. He attended all the viewings turning up ten minutes early each time to wait for the clients. He would stand outside waiting for them, sometimes in frustration as they didn't turn up (why do people do that? Not even a call to him. Ignorant if you ask me). He kept us regularly updated and never gave up. I think it took 8 viewings to sell. During the negotiation it also didn't feel like he wanted us to take an offer that we were not happy with. No pressure just opinions and experience. Since then his follow up in keeping everyone informed and sorting out a completion date with some difficult requests has been very efficient.
So I have to eat humble pie and say he did a great job and I can't recommend him highly enough.
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Latest Reviews
23rd Feb 2016
reviewed by 'Sarah'
22nd Jul 2014
reviewed by 'Pauline'
13th Jun 2014
reviewed by 'Julie'
2nd Jun 2014
reviewed by 'Impressed'
28th May 2014
reviewed by 'A'
27th May 2014
reviewed by 'Maria'
Opening Hours
Address
Sansome & George
1 Aborn Parade 45 West End Road
Mortimer Common,Reading
Berkshire
RG7 3TQ
01189331773
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £322,500 | £650,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 4 | 0 | 3 | 0 | 0 | 2 |
Areas covered
- RG7
- Mortimer
- Spencers Wood
- Burghfield Common
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 23,2016
Feb 23,2016
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As first time buyers of a property being sold by Samson and George, my partner and I had a very positive experience with the sellers agent, Nicholas Smirthwaite. Nick was always professional, friendly, and gave sound advice throughout the whole process. We never felt like ...
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Comment on agent fees
I think Nick earns his fees.
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Jul 22,2014
Jul 22,2014
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It took 12 months to sell my house but at all times Nick was very kind and helpful. He remained positive when I felt negative and managed to cheer me up when I thought that the house would never sell. He never once pressurized me and ...
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Comment on agent fees
No one likes paying stamp duty or estate agent fees but in my case it took such a long time that Nick earned his fees!!!!!!
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Jun 13,2014
Jun 13,2014
1
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I don't write reviews very often and I never thought I would be writing a very positive one about an estate agent. I have to say that the whole experience was positive. Any hitches were instantly resolved and he went the extra mile to keep ...
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Jun 02,2014
Jun 02,2014
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Our apprehensions about selling our house were soon dismissed after meeting with Nicholas Smirthwaite. We were right to be positive. I can't believe we are saying this about an Estate Agent, but he has been nothing but outstanding. He was always punctual for the viewings, ...
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May 28,2014
May 28,2014
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I'm not a fan of Estate Agents. I think I have most people's attitude that it's a lot of money for what? But let me tell you of our experience with the sale of our house in Burghfield Common.
It went onto the market in 2012 ...
read full review
read full review
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May 27,2014
May 27,2014
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Simply the best!
I have just moved into a new house in Mortimer after a searching for almost a year.
Throughout that year I have been dealing with Nick Smirthwaite - not only has he helped me find the 'right house' but he also helped ...
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May 26,2014
May 26,2014
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Having just bought through Sansome and George Mortimer, we found the agents there (in particular, Nick) to be friendly, courteous, and very helpful. While we were looking for a new house, they kept us posted as to properties they thought we would be interested in. ...
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Mar 02,2014
Mar 02,2014
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Very professional service from start to end. Always sorted out any problems very promptly and worked hard on behalf of the tenant. Very amiable staff who paid attention to detail and had a practical and realistic approach. Would recommend the Mortimer Branch to all those ...
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Oct 20,2013
Oct 20,2013
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Do not touch them !!!! Instructed them to sell our house in July - over promised but under delivered , managed to produce one unprofessional external photo of our property in four months but no floor plan - persuaded us to sell it for £30 k under their ...
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Feb 10,2012
Feb 10,2012
1
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Absolutely disappointed with the very poor service in the Mortimer office, the man roger who dealt with us was rude and very unprofessional .when we had the viewing he knew nothing about the property, he said they would phone the landlord for answers and phone ...
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What agent could do to change your mind?
Do his job and try to sell us a property like he should, find out all information about a property before trying to rent it.Attached Filesnbsp;
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Jul 20,2010
Jul 20,2010
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Absolutely terrible customer service. As I walked into the mortimer office, neither of the two people in the office acknowledged me. I tried to arrange a viewing and was told that they just needed to make a call. I did not hear anything and called ...
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No fees information available
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Last updated at 3:08 PM 23/02/2016 by Nicholas Smirthwaite
