100% sales valuation accuracy
33% sales fee satisfaction
86% lettings valuation accuracy
73% lettings fee satisfaction
May 28,2014
May 28,2014
190
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Oh how I wish I read comments in this forum before dealing with Dexters! I hope these comments would be helpful to someone in the future, but clearly my experience is quite in line with other tenants' comments on Dexters Chiswick / Tom specifically.
We have let a flat via Dexters Chiswick last year, and the entire experience of dealing with Tom Mclarnon was utterly stressful, unlike the several times we let properties in the past with other agents. Throughout the process we felt as we were being misled and had significant difficulty agreeing the simplest terms.
If you can - do not deal with Tom and this will save you a lot of (unnecessary) stress.
If you have to deal with him - check everything at least twice, if you agree anything on the phone/during the viewing, get it immediately in writing via emails afterwards. And when you negotiate a tenancy agreement - make sure you also triple check it, as in our case the document changed from one version to the next, without Tom bothering to inform us!!!
Key problems in dealing with Tom:
- not honest - despite us stating that we want a furnished property, he pushed for letting the property unfurnished! Even after we agreed to have certain pieces of furniture left in the flat (i.e. specifically the pieces we indicated during TWO viewings), the proposed drafting of the tenancy agreement presented to us as "final for signing" did not specify this. Only after I requested explicit wording in the agreement (i.e. "for the avoidance of doubt...") to indicate that the furniture to be made available to us is what we saw, did it transpire that Tom (presumably) misled the landlord, who thought the cheapest set from Ikea would do instead!
- withheld information between us and the landlord only to push the deal through, despite some big gaps in expectations (price, duration, furniture).
- not professional manner of dealing with customers (please do send him for basic etiquette and ETHICS training!) I am quite sure he was a major, and quite frankly - an unnecessary - obstacle to information flow between us and the landlord, to get terms quickly agreed
Overall - stay away if you can!
We have let a flat via Dexters Chiswick last year, and the entire experience of dealing with Tom Mclarnon was utterly stressful, unlike the several times we let properties in the past with other agents. Throughout the process we felt as we were being misled and had significant difficulty agreeing the simplest terms.
If you can - do not deal with Tom and this will save you a lot of (unnecessary) stress.
If you have to deal with him - check everything at least twice, if you agree anything on the phone/during the viewing, get it immediately in writing via emails afterwards. And when you negotiate a tenancy agreement - make sure you also triple check it, as in our case the document changed from one version to the next, without Tom bothering to inform us!!!
Key problems in dealing with Tom:
- not honest - despite us stating that we want a furnished property, he pushed for letting the property unfurnished! Even after we agreed to have certain pieces of furniture left in the flat (i.e. specifically the pieces we indicated during TWO viewings), the proposed drafting of the tenancy agreement presented to us as "final for signing" did not specify this. Only after I requested explicit wording in the agreement (i.e. "for the avoidance of doubt...") to indicate that the furniture to be made available to us is what we saw, did it transpire that Tom (presumably) misled the landlord, who thought the cheapest set from Ikea would do instead!
- withheld information between us and the landlord only to push the deal through, despite some big gaps in expectations (price, duration, furniture).
- not professional manner of dealing with customers (please do send him for basic etiquette and ETHICS training!) I am quite sure he was a major, and quite frankly - an unnecessary - obstacle to information flow between us and the landlord, to get terms quickly agreed
Overall - stay away if you can!
What agent could do to change your mind?
Be honest.Attached Filesnbsp;
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Jul 25, 2015
I have to agree with you here. I'm trying Dexters for the second time (although I'm not holding out high hopes, and I have several back up plans in case things should hit the fan) and Tom Mclarnon was an absolute NIGHTMARE to deal with when letting the property I am moving out of now. He was 100% a liar and lied about even the littlest things concerning the property, he was rude and disrespectful to the HIGHEST degree and he was just all around a dick. I have been told he no longer works with the Chiswick branch, but I'm still weary due to the fact that Tom lied so easily, I fear the agent I'm dealing with now may just be telling me what I want to hear. I am seriously hoping my experience this time will be different - and I agree that people should stay as far away from Tom Mclarnon as they can, whether he works at Dexters or not! May 30, 2014
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Chiswich branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn
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Opening Hours
Address
Dexters
388 Chiswick High Road
Chiswick,London
Greater London
W4 5TF
020 8995 4321, 020 8995 5439
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 33% | £1,250,000 | £1,250,000 |
| Lettings | 86% | 73% | £1,250 | £4,225 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 12 | 11 | 0 | 1 | 0 | 0 | 1 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 24,2024
Jul 24,2024
0
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@Amy Butler
Your high level of service and communication were greatly appreciated. Your market knowledge and attention to detail were extremely helpful throughout the search process....
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May 20,2024
May 20,2024
0
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I normally hate being cold called but Shahida sounded so warm and friendly and so cute that I decided to go along with Dexters instead of just sticking with my previous agent. She and all her team have worked really hard to find the right ...
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Jul 11, 2024
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Dear Georgia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team. ...
Jul 17,2021
Jul 17,2021
4
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They are unprofessional, lied, a responsible, I really had a bad experience with them , they are destroyer please please do not trust dexters , they really played me ....
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Aug 19, 2021
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I agree avoid Dexters Chiswick - liars, schemers, they will play you. The general theme throughout is that they lie & you can't trust them. Georgina McConnell is a property manager at Chiswick who lies to her landlord clients & also her tenants, she trains Sarah Dowling who is like a rabid dog frothing at the mouth & throwing tantrums - she asks you questions & before you've responded she's yelling over the top of you. No suprise the lack of professionalism here. Kim Mellor avoids fixing issues ...
Jul 14,2021
Jul 14,2021
0
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Narayan, and all the team at Dexters Chiswick, were really helpful and proactive in finding us a suitable house. Narayan was focused on working out exactly what we needed, and was very positive, patient and prompt in letting us know about appropriate properties and getting ...
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Jul 26, 2021
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Dear Chris, It’s great to hear that you have had a brilliant experience with Narayan and the team in our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team ...
Feb 16,2021
Feb 16,2021
0
people found
this helpful
this helpful
GOOD EVENING TO THE WORLD, at these unpredented times I just want to say a big thank you to NARAYAN from CHISWICK DEXTERS for help me to find and secure my second home, put to me and my future wife in a positive light not ...
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Dec 29,2020
Dec 29,2020
1
people found
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this helpful
If only all staff at Dexter's were like Sacha at the Chiswick branch, would be amazing! She goes above and beyond, have never dealt with a member of staff from a state agent with so much professionalism. My 5 stars to Dexter's Chiswick is because of ...
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Feb 05, 2021
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You'll change your mind once your tenancy has been underway for a while - they're lovely at the beginning, but once things go wrong, the property needs repair, you don't have electricity, hot water they will lie, cheat & be disgustingly rude to you. It's always great at the beginning, when they get your money but how quickly it changes. Avoid Georgina McConnell & Sarah Dowling who live & breathe dishonesty. ...
Dec 19,2020
Dec 19,2020
3
people found
this helpful
this helpful
They are liars. I rang to request a viewing on one of their houses for sale. I was told it went under offer 6 weeks prior. This was not the case on any website. In fact, I learned from another source that the property in question ...
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Jan 22, 2021
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Dear M Thompson, I am sorry to read your review. As I have been unable to locate you on our database, please can you contact me at [email protected] with further information. Kind regards Sarah Tranter ...
Dec 04,2020
Dec 04,2020
1
people found
this helpful
this helpful
Ginevra was extremely amazing in helping me with my search and even though i didn't end up renting through dexters was by far the best agent...
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Jan 22, 2021
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Dear Francesca, Thank you for leaving us a five star review. It's great to hear about your experience with Ginevra and I will ensure your comments are passed onto her and the Director for the office. Kind regards, Sarah Tranter ...
Dec 04,2020
Dec 04,2020
0
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I've been looking around for a flat but this agency provided me the fastest service, thanks to Ginevra. Thank you...
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Jan 22, 2021
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Dear Kate, Thank you for your five star review for Ginevra, I will make sure she and her Director, are aware of your comments. Kind regards, Sarah Tranter ...
Nov 01,2020
Nov 01,2020
3
people found
this helpful
this helpful
Very unprofessional, complete lairs, will say anything to you but so the complete opposite.
Particularly Genevra, does not reply, extremely unprofessional, agreeing to conditions then lying about it.
*
Walk away from Dexter's...they don't care...
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Feb 05, 2021
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I agree avoid Dexters Chiswick - liars, schemers, they will play you. Look at all their reviews here - the general theme throughout is that they lie & you can't trust them. Georgina McConnell is a property manager who lies to her landlord clients & also her tenants, she trains Sarah Dowling who is like a rabid dog frothing at the mouth & throwing tantrums - she asks you questions & before you've responded she's yelling over the top of you. No suprise the lack of professionalism here. Kim Mellor ...
Mar 23,2019
Mar 23,2019
0
people found
this helpful
this helpful
Dexters were extremely efficient and well mannered in finding potential buyers for our house and a property to buy on the other side of London. In the end for personal reasons we did not go ahead with the sale and purchase but have only praise ...
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Comment on agent fees
Quite Reasonable (though we did not proceed with purchase and sale)
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Dec 05,2018
Dec 05,2018
0
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I had a great experience renting my flat out with Dexters. They found me new tenant within 2 days after my previous agent taking 6 weeks!...
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Nov 19,2018
Nov 19,2018
9
people found
this helpful
this helpful
A disappointing experience. We did sell a house through them, but I wouldn't trust their advice again. They were not honest with us, and the move itself was unnecessarily difficult. Results and commission is all they are concerned about, and they would
not adjust their ...
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Comment on agent fees
See above
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Dec 05, 2018
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Dear JMC, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...
Nov 09,2018
Nov 09,2018
9
people found
this helpful
this helpful
Totally shocking experience with this agency...
After putting an offer on for the property and having it accepted with confirmation by both the landlord and Kate.
Kate took a holding deposit from us and requested us for additional information on the evening of 05/11, On the ...
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Dec 05, 2018
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(1)
Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...
Jul 18,2018
Jul 18,2018
10
people found
this helpful
this helpful
No clue why the google reviews are full of five stars.
Shocking experience. I found out Dexter is badly managed from a viewing. The property I viewed was literally next to the Chiswick office, so that I presumed I would be in time for the ...
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Jul 20, 2018
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Dear Lisa,
Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Chiswick office. As I am unable to find your details on our database from your review, if you could please email me with further details at [email protected], I would like to look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our attention.
Kind regards
Marilyn
Head of Customer Relations ...
Feb 17,2018
Feb 17,2018
23
people found
this helpful
this helpful
Well what can I say probably the worst experience we have had. Whist living in the property they were incredibly slow to act on anything, we were without a shower for 10 days in the end we contacted the landlord directly, paid for it to be ...
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Mar 15, 2018
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Dear Nancy,
I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Marilyn Head of Customer Relations ...
Oct 11,2017
Oct 11,2017
0
people found
this helpful
this helpful
Natasha Cree is a wonderful agent, truthful and reliable and someone we have been trusting for a while now without ever being let down,...
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Oct 17, 2017
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Dear GSL,
I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 09,2017
Jun 09,2017
30
people found
this helpful
this helpful
Very slow to respond. Doesn't check emails and doesn't return your calls. Because of this even after agreeing on the offer, completing the references, paying all fees, and even after tenancy agreement is issued we lost the rental property....
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Apr 26,2017
Apr 26,2017
31
people found
this helpful
this helpful
They have been completely useless.
They've been quick to chase us for money and very slow to respond once we've proved we've already paid.
They manage to get every contract wrong, each time someone new joins or leaves - we're currently on revision 4 of the ...
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May 03, 2017
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I am sorry to read that your experience with our Dexters Chiswick office has not been as we would expect it to be.. I would very much like to review this with the office if you could email me with further details at [email protected] and I can then take this up with this office. I look forward to hearing from you. Marilyn Plews, Head of Customer Relations ...
Oct 27,2016
Oct 27,2016
0
people found
this helpful
this helpful
I found my hunt for a place to stay whilst working in London away from Gloucester a puremail breeze. Can't wait to move into my new pad. Thanks Sacha for making my search for an additional home so stressed free....
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Comment on agent fees
Good
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Oct 28, 2016
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Hello,
I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers.
Marilyn ...
Oct 27,2016
Oct 27,2016
0
people found
this helpful
this helpful
GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw were both very lovely people to deal with, gave me honest and weekly feedback with regards to viewings which took place - I would definitely say their fees are justifiable as they were able to ...
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Oct 28, 2016
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Hello,
I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers.
Marilyn ...
Sep 29,2016
Sep 29,2016
45
people found
this helpful
this helpful
I wish I could put 0 stars. Most inefficient, inconsistent, s* unreliable, useless, lazy estate agent*. They have no idea about how to rent a house and the only thing they were good at was chasing us every month to ask for money when we had ...
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Oct 06, 2016
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Hello Desiree,
I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office and Property Management team. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Sep 27,2016
Sep 27,2016
46
people found
this helpful
this helpful
I will never ever even look to the Dexters brand after the bad experience I have had with them. If you want to be messed around, and to have your time wasted, then this brand will recieve the full five stars. If I am meeting ...
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Comment on agent fees
They do not seem to have a structure when it comes to fees. Do not assume that just because you've signed a paper or given your card details, that any fees or deposites will be taken. They don't. Not to be trusted.
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Oct 25, 2018
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Hi , had exactly the same experience. Except that we were asked more and more money for guarantee before signing the contract. We were lucky to realize that we are being fouled! ...
Sep 13,2016
Sep 13,2016
49
people found
this helpful
this helpful
If I could give Dexters minus stars I would. The team, specifically Alex Cook, Kamil, Jonathan Hill are obnoxious, aggressive and unprofessional. We rented a house from Dexters in 2012 when we were due to have newborn twins. At the end of our rental year we ...
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Oct 05, 2016
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Oct 02,2015
Oct 02,2015
82
people found
this helpful
this helpful
This review goes for all Dexters to be honest, but mainly the chiswick branch. I find that with the likes of Dexters, Foxtons, Haart and so on the running theme is dishonesty and a total lack of people skills. It's as if they literally discard ...
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Oct 23, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch which is part of the Thamesview Group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Aug 14,2014
Aug 14,2014
1
people found
this helpful
this helpful
I dealt with Michael at Dexters when I was looking for agents to rent my property through. What I liked was that he was honest, and straight talking and actually gave me lots of valuable advice about the market and how things work....
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Aug 18, 2014
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Hello,
I am head of customer services here at Dexters Estate Agents and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Jun 28,2014
Jun 28,2014
189
people found
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this helpful
TL;DR won't listen to you, promise you a lot and consistently fail to deliver anything, fail to respect simple rules of visiting the house despite numerous requests.
Dear Dexters,
You are officially hopeless. I won't mention how many times you told us that you'll ...
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What agent could do to change your mind?
Follow extremely simple instructions.Attached Filesnbsp;
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Jul 15, 2014
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chiswick branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I would like to investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
May 28,2014
May 28,2014
190
people found
this helpful
this helpful
Oh how I wish I read comments in this forum before dealing with Dexters! I hope these comments would be helpful to someone in the future, but clearly my experience is quite in line with other tenants' comments on Dexters Chiswick / Tom specifically.
We have ...
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What agent could do to change your mind?
Be honest.Attached Filesnbsp;
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Jul 25, 2015
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I have to agree with you here. I'm trying Dexters for the second time (although I'm not holding out high hopes, and I have several back up plans in case things should hit the fan) and Tom Mclarnon was an absolute NIGHTMARE to deal with when letting the property I am moving out of now. He was 100% a liar and lied about even the littlest things concerning the property, he was rude and disrespectful to the HIGHEST degree and he was just all around a dick. I have been told he no longer works with th ...
May 17,2014
May 17,2014
2
people found
this helpful
this helpful
Tom organised the creation of a listing for our property, met prospective clients at the property for viewings and closed the deal/created the contract (before handing over to a property management agent under our instruction). Tom was professional, kept to appointments and schedules, and ...
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May 19, 2014
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Hello,
I am head of customer services for Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Mar 02,2014
Mar 02,2014
183
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this helpful
From the beginning to end absolutely terrible.
The lease contract's standard clauses cannot be changed even the landlord and the tenant agree. I was not aware of this at the time when I put the deposit time as I would have then asked for the ...
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What agent could do to change your mind?
Be transparent and open Treat your clients with respect Do your jobAttached Filesnbsp;
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Mar 27, 2014
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I am afraid I have no faith in the review process as we discussed with Chiswick Branch Manager and got absolutely no where. ...
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