14% sales valuation accuracy
29% sales fee satisfaction
0% lettings valuation accuracy
29% lettings fee satisfaction
May 28,2014
May 28,2014
2
people found
this helpful
this helpful
Simply horrible service.
We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong.
All problems with the property were managed by JLL, so when we had issues with heating we called them, got no support. Our heating did not work for various days (sometimes 3 days in a row in winters), and we got no support. Just standard boilerplate emails saying they are looking into it, and then nothing, with us having to call them again and again.
Now to come back to before mentioned parking space, which we were ensured at the time of viewing that it was part of the rent. They gave away our parking to someone else in the building, basically rented it out to someone else without informing us. Then argued with us that our property never had a parking spot, when we argued and provided evidence in form of an email, they said that yes our property had a parking, but it has been rented out so nothing can be done about it now. No support then.
During checkout, we got into various headaches, they repeatedly asked us to get professional cleaners, preferably through them (I am sure they were getting some sort of deal), when we declined, they imposed cleaning charges on us, even though we cleaned the property thoroughly and took pictures as evidence, which matched with the pictures taken by the inspector. Also added admin charges for us to check out, even though we did not ask to move out, the landlord asked us to move as they were selling the property.
All in all horrible experience.
We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong.
All problems with the property were managed by JLL, so when we had issues with heating we called them, got no support. Our heating did not work for various days (sometimes 3 days in a row in winters), and we got no support. Just standard boilerplate emails saying they are looking into it, and then nothing, with us having to call them again and again.
Now to come back to before mentioned parking space, which we were ensured at the time of viewing that it was part of the rent. They gave away our parking to someone else in the building, basically rented it out to someone else without informing us. Then argued with us that our property never had a parking spot, when we argued and provided evidence in form of an email, they said that yes our property had a parking, but it has been rented out so nothing can be done about it now. No support then.
During checkout, we got into various headaches, they repeatedly asked us to get professional cleaners, preferably through them (I am sure they were getting some sort of deal), when we declined, they imposed cleaning charges on us, even though we cleaned the property thoroughly and took pictures as evidence, which matched with the pictures taken by the inspector. Also added admin charges for us to check out, even though we did not ask to move out, the landlord asked us to move as they were selling the property.
All in all horrible experience.
What agent could do to change your mind?
They could have helped in a lot of ways, like managing the property issues like they were supposed to. Not imposed useless charges on us, and not given away our parking spot to someone else without telling us.Attached Filesnbsp;
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Latest Reviews
12th Jul 2016
reviewed by 'Angry'
23rd Sep 2015
reviewed by 'Mrs'
17th Sep 2014
reviewed by 'Fabrizio'
3rd Sep 2014
reviewed by 'GT'
Opening Hours
Address
Jones Lang Lasalle
8 Montpelier Vale
Blackheath,London
Greater London
SE3 0TA
020 8852 8383
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 14% | 29% | £0 | £0 |
| Lettings | 0% | 29% | £1,250 | £1,669 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 9 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 02,2016
Dec 02,2016
0
people found
this helpful
this helpful
So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so far....
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Comment on agent fees
Fees can be considered a bit high, but having bad previous experience in non-managed property, I gladly accept them.
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Jul 12,2016
Jul 12,2016
5
people found
this helpful
this helpful
Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they will do whatever possible to keep the deposit after the tenancy ends - unbelievable excuses. Be careful with this agency, they are the worse ever. ...
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What agent could do to change your mind?
They should pay to customers to use them.Attached Filesnbsp;
Comment on agent fees
They should pay to customers to use them.
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Sep 05, 2016
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(1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch. ...
Mar 24,2016
Mar 24,2016
6
people found
this helpful
this helpful
Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had stated before. Clearly unfit for this position, should be a negotiator to be generous....
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Sep 05, 2016
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(1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise me on the details, so that I may investigate this further for you. Your experience does not reflect our standard service and I should like to learn what went wrong for you. Please get in touch. ...
Sep 23,2015
Sep 23,2015
6
people found
this helpful
this helpful
Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced a severe leak which ruined some of our belongings and furniture. It took them 3 days to get someone out to look at the leak ( just ...
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Sep 17,2014
Sep 17,2014
1
people found
this helpful
this helpful
I was a tenant of a property managed by Jones Lang LaSalle in Greenwich. I have left the property 2.5 months ago and for some reason can't get my deposit back. We have used the cleaning services as recommend by the agency (‚£280 for a 2 bed flat), ...
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Sep 03,2014
Sep 03,2014
3
people found
this helpful
this helpful
I am very disappointed when contact to JLL staffs. They are not willing to help the tenant to make any offer to landlord or consult the tenant another solutions to achieve the landlord's requirement. The reason that they gave me is that "the due date ...
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Jul 31,2014
Jul 31,2014
5
people found
this helpful
this helpful
This is the worst company I ever dealt with after foxtons, even at foxtons I have had better experience overall. They only take care of you before you sign the contract, as soon as you pay, you no longer exist. They do not reply to ...
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What agent could do to change your mind?
They urgently need to improve their customer service, more and more people I hear are saying the same. What are we paying them for?Attached Filesnbsp;
Comment on agent fees
Overpriced for nothing
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May 28,2014
May 28,2014
2
people found
this helpful
this helpful
Simply horrible service.
We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong.
All ...
read full review
read full review
What agent could do to change your mind?
They could have helped in a lot of ways, like managing the property issues like they were supposed to. Not imposed useless charges on us, and not given away our parking spot to someone else without telling us.Attached Filesnbsp;
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Yes
Dec 18,2013
Dec 18,2013
1
people found
this helpful
this helpful
We had numerous issues with the property when we first moved in and subsequently. The minor issues was dealt with in a timely manner however, there were some issues which were not adequately followed up and dragged on for months (around 8 months to be exact)!! ...
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What agent could do to change your mind?
-Communicate all facts at relevant time points e.g. INFORM your tenants that they cease to have any authority over the property once the check-out has been arranged even if the tenancy has not ended - why should we continue to pay rent then!?!?!? Not everyone is an estate agent and 'should know' the rules. -Follow up with any work that is due to take place -Use the same check-in and check-out inventory clerkAttached Filesnbsp;
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Sep 12,2013
Sep 12,2013
1
people found
this helpful
this helpful
Absolutely terrible please never use these people , rude, incompetent, such a bad experience avoid at all costs, their attitude is awful, everything is a hassle for them, you cant believe you actually pay for this service ....
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Aug 30,2013
Aug 30,2013
0
people found
this helpful
this helpful
Very simple process from making an offer to putting down a deposit to moving in. Seems as though from other comments they aren't good for letting your property out but as a tenant they were fine....
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May 29,2013
May 29,2013
2
people found
this helpful
this helpful
DISGUSTING, DISGUSTING, DISGUSTING!
Beware of this agency and their snobby selves. Horrible attitude, have been treated badly because students, denied to make an offer to the house we wanted, to then give it away to the first person who came on the morning of our ...
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What agent could do to change your mind?
Disgusting attitude and service. Only care about the money.Attached Filesnbsp;
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Dec 18,2012
Dec 18,2012
2
people found
this helpful
this helpful
I am a foreigner who had purchased a property in the E3 area. As I am a foreigner, I had engaged JLL to manage and let my property. It was a terrible experience with them. They never helped to pay for our service charge in ...
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What agent could do to change your mind?
They should keep the landlord informed of all mails sent to the property. They should pay help landlord to pay the outstanding charges in time. They shld do a sanity check on the tenant during check out to make sure he has made all payment before he leaves.Attached Filesnbsp;
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Sep 29,2012
Sep 29,2012
2
people found
this helpful
this helpful
I just want people to know that when dealing with this estate agent, please be warned they will leave you high and dry. After accepting my offer on a new-build property, and instructing solicitors, the seller went back on his word and decided to not ...
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Jan 28,2012
Jan 28,2012
2
people found
this helpful
this helpful
Absolutely shocking service. I appreciate that mistakes happen and things slip, but it shouldn't keep happening over and over. They manage our property and we have to chase them all the time to get answers and they're just inefficient....
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No fees information available
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