100% lettings valuation accuracy
75% lettings fee satisfaction
May 28,2014
May 28,2014
7
people found
this helpful
this helpful
As a cash buyer ready to complete, I was left for 5 weeks with no news of what was going on. Angelo and Barnard Marcus i. General failed to promptly respond to emails and phone calls most of the time, failed to update the website ( putting sold STC) as I asked explicitly more than once.
On a second viewing I finally obtained after over two months he did not alert the owners of the time I was going to view the property. .
On completion day he refused to accompany my agent to check that the property was vacant, and after completion he refused to give the keys to he property for a few hours, making my agent wait. I then found out the property had had a partial flood due to malicious intent of the previous owners who removed the washing machine leaving the water flowing. Was he aware and just enjoying the damage caused to my property? This is my feeling anyway.
Throughout he has been unprofessional, aggressive, generally unpleasant, and making a point o being unhelpful.
There are so many agencies around that my suggestion is to look elsewhere if you need to sell.
On a second viewing I finally obtained after over two months he did not alert the owners of the time I was going to view the property. .
On completion day he refused to accompany my agent to check that the property was vacant, and after completion he refused to give the keys to he property for a few hours, making my agent wait. I then found out the property had had a partial flood due to malicious intent of the previous owners who removed the washing machine leaving the water flowing. Was he aware and just enjoying the damage caused to my property? This is my feeling anyway.
Throughout he has been unprofessional, aggressive, generally unpleasant, and making a point o being unhelpful.
There are so many agencies around that my suggestion is to look elsewhere if you need to sell.
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Latest Reviews
3rd Mar 2021
reviewed by 'David'
12th Dec 2020
reviewed by 'Sarah'
2nd Mar 2020
reviewed by 'Tracy'
19th Jan 2018
reviewed by 'S'
27th Oct 2017
reviewed by 'Boulogne'
Opening Hours
Address
Barnard Marcus
45 Brigstock Parade London Road
Thornton Heath
Greater London
CR7 7HW
020 8683 0190
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 75% | £1,300 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 1 | 3 | 2 | 2 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 03,2021
Mar 03,2021
0
people found
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Very happy with service from this branch. Rented out my flat through them and all was quick, smooth and efficient. Found tennants in 1 week. No issues at all. No prob ending contract either. Would use again no problem....
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Mar 10, 2021
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(1)
Fantastic Team!! Huge thank you to Dayna for being very professional and helping me find a property to rent. Will definitely be returning to Barnard Marcus. ...
Dec 12,2020
Dec 12,2020
1
people found
this helpful
this helpful
Worst Agency I have ever dealt with in my life!!
- Absolutely unprofessional
- Arrogant
- Rude
- Unable to stick to time
- Negative
- Unhelpful
I would advise everyone not to ever go anywhere near this agency as you would be left extremely ...
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Mar 02,2020
Mar 02,2020
0
people found
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I've had varied experiences with letting agents, but I must say that my interaction with the team at Barnard Marcus was extremely efficient, professional and easy. Martin (who was my agent) was absolutely amazing, I was kept in the loop every step of the way, ...
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Apr 09,2018
Apr 09,2018
1
people found
this helpful
this helpful
The process of the sale took over 3 months, but the agents, in particular Alex and Jason who got this through the line. The last 2 weeks prior to exchange was hectic and Alex was on the ball chasing as much as she possible could. She had ...
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Comment on agent fees
The fees were fixed and they had no room to be flexible.
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Jan 19,2018
Jan 19,2018
0
people found
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My sale had stalled with the previous agent so I decided to switch to Barnard Marcus,they were very proactive in setting a new sale strategy, which lead to a sale.It was a pleasure to work with all team. Alex and Sharone keep me
...
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Oct 27,2017
Oct 27,2017
1
people found
this helpful
this helpful
I am late with my review- but the experience of the service from this branch was exceptional, it was personal and professional, hopeful and continually assuring, not only that how the chain was managed with the other branch of lower Abbiscombe, such professionalism is credit ...
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Comment on agent fees
you feel assured by the service correspondence and personal feel of the team
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Oct 19,2017
Oct 19,2017
1
people found
this helpful
this helpful
Have been very impress with the staff very polite and helpful! Big thank you to Miss Aleksandra Cyndrowska she is very professional and has helped me every step of the way to purchase my house! Massive thank you! Highly recommended estate agency....
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Oct 19,2017
Oct 19,2017
1
people found
this helpful
this helpful
As a first time buyer, I was so nervous to enquiry to see properties let a lone view. I had dealt with so many different agents and just felt as if I was being used for my money but then I meet Danni.
When I ...
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Aug 06,2017
Aug 06,2017
2
people found
this helpful
this helpful
Based purely on my experience I could not recommended this agency. The sale of the property was stressful enough without finding doors left unlocked and it appearing on auction sites while we still owned it....
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Comment on agent fees
Excessive, they did very little
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May 15,2017
May 15,2017
6
people found
this helpful
this helpful
These guys are basically arrogant young men with attitude problems and no professionalism. They really take the piss in terms of being both disorganised and having no customer service skills whatsoever. They also have no integrity and will tell lies as well as happily waste ...
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Mar 07,2017
Mar 07,2017
1
people found
this helpful
this helpful
I was looking to rent my property out with a agent I trusted as I have had a bad experience before. I approached Barnard Marcus in Thornton Heath in which I felt very comfortable from start to finish of the letting process. They found me ...
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Comment on agent fees
A very good trusting agent.
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Apr 19,2015
Apr 19,2015
8
people found
this helpful
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We all have different expectations when we're dealing with costumer service in general and I usually do not base my expectations on a few reviews I prefer to test the soil on my own. The Current team of BM Brickstock lane branch are definitely the ...
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Jul 08, 2015
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...Just to make a point...I sold my property in February and after I lost 2 property which an offer place just because they didn't like the fact that I was buying somewhere else, in May I finally found a property that I liked, obviously from their portfolio,when was the time to get things going I find out that this guys didn't do a single step to moving forward.The buyer was stuck I was stuck for unknown reason, they did not and still not doing their job has should have be done. We are in July n ...
Jul 14,2014
Jul 14,2014
7
people found
this helpful
this helpful
i am a prospective buyer and have tried to view various properties via BM Thorton heath. Angelo absolutely refuses to use emails to send me the timetable of viewings each weekend for whatever reason. he then has given me various properties over the phone, wrong ...
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May 28,2014
May 28,2014
7
people found
this helpful
this helpful
As a cash buyer ready to complete, I was left for 5 weeks with no news of what was going on. Angelo and Barnard Marcus i. General failed to promptly respond to emails and phone calls most of the time, failed to update the website ( putting ...
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Jan 21,2014
Jan 21,2014
7
people found
this helpful
this helpful
Worst agency i have ever dealt with. On 2 occasions spoke to Anwar about viewing a potential property, got told i would get a call back nothing. Booked a viewing with them and the agent turned up FOURTY mins late without so much as a phone ...
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What agent could do to change your mind?
They are rotten to the core, a man in a burger van on a wet and cold day would be more customer aware than this bunch!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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