100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
May 28,2014
May 28,2014
5
people found
this helpful
this helpful
I was promised that the flat will be cleaned before me moving in. They made me sign the documents in their office in Kings Langley and then go and take the keys from the flat with a surveyor. The flat was NOT cleaned at all but I had already signed the contract. I called the office and I was promised to get a callback shortly and quick solution from the manager * - I never did receive that call and their solution of the problem. My previous landlady helped me clean, we filled up her vacuum cleaner with dust and dirt. She was furious!
For reference, the place was not as dirty as to have the dirty pants of the girlfriend of the the previous tenant on the floor, but was nearly that bad. Dirty sheets on the bed, dust 1/8 of an inch in the lights, crumbles all over, spiderwebs, windows uncleaned, etc.
During the tenancy problems with the property were neglected by the agency on two out of two occasions:
1. The property was worn off and due to rusty holder a mirror in the bathroom got broken since the holder snapped - I reported the incident but the mirror was not fixed.
2. The lights switch in the bathroom was sticky and at times would not turn on/off - I reported this problem also but it received no attention too.
When I left the property I left it cleaned, washed the windows, etc. I cleaned myself. The surveyor gave me a report that the property is not damaged whatsoever and is cleaned, but I have no receipt from cleaning company.
About 2 weeks after I left, *, the manager/owner of Pendley Estates sent me an email that they want to charge me 6 hours for cleaning. I agreed as I needed my money £937.5 back and thought that 6 x £7-8 is worth the price to avoid disputes and get my money back ASAP. I received £763.50 exactly TWO MONTHS + ONE DAY later after I send them numerous emails and visited their office in Kings Langley TWO times. They usually replied to my emails explaining that the account is closed and it is only matter of their accountant to send the money - and I kept waiting.
As said £763.50 was returned from 937.50, in other words Pendley Esatates charged me £29 ph for cleaners when I left the property clean by any standard, and way much cleaner than what it was when I moved in, and they dragged their feet for 2 months to refund me even this much.
With my new landlord/agency I discovered that I need to have received a Tenancy Deposit Protection Certificate - I did not receive one from Pendley Estates. I checked with the Tenancy Deposit Agency (there may be more which I did not find??) and they have no record of my deposit/tenancy which is illegal - it appears that Pendley Estates did not register my deposit and broke the law, unless they have used some very unpopular service.
Pendley Estates at Kings Langley/Bovingdon - never again for me - be aware.
For reference, the place was not as dirty as to have the dirty pants of the girlfriend of the the previous tenant on the floor, but was nearly that bad. Dirty sheets on the bed, dust 1/8 of an inch in the lights, crumbles all over, spiderwebs, windows uncleaned, etc.
During the tenancy problems with the property were neglected by the agency on two out of two occasions:
1. The property was worn off and due to rusty holder a mirror in the bathroom got broken since the holder snapped - I reported the incident but the mirror was not fixed.
2. The lights switch in the bathroom was sticky and at times would not turn on/off - I reported this problem also but it received no attention too.
When I left the property I left it cleaned, washed the windows, etc. I cleaned myself. The surveyor gave me a report that the property is not damaged whatsoever and is cleaned, but I have no receipt from cleaning company.
About 2 weeks after I left, *, the manager/owner of Pendley Estates sent me an email that they want to charge me 6 hours for cleaning. I agreed as I needed my money £937.5 back and thought that 6 x £7-8 is worth the price to avoid disputes and get my money back ASAP. I received £763.50 exactly TWO MONTHS + ONE DAY later after I send them numerous emails and visited their office in Kings Langley TWO times. They usually replied to my emails explaining that the account is closed and it is only matter of their accountant to send the money - and I kept waiting.
As said £763.50 was returned from 937.50, in other words Pendley Esatates charged me £29 ph for cleaners when I left the property clean by any standard, and way much cleaner than what it was when I moved in, and they dragged their feet for 2 months to refund me even this much.
With my new landlord/agency I discovered that I need to have received a Tenancy Deposit Protection Certificate - I did not receive one from Pendley Estates. I checked with the Tenancy Deposit Agency (there may be more which I did not find??) and they have no record of my deposit/tenancy which is illegal - it appears that Pendley Estates did not register my deposit and broke the law, unless they have used some very unpopular service.
Pendley Estates at Kings Langley/Bovingdon - never again for me - be aware.
What agent could do to change your mind?
1. Clean the property as it was promised. 2. Register my deposit with the schemes and give me the relevant paperwork 3. Fix the 2 broken items. 4. Refund the full amount of deposit as per the condition of the property. 5. Refund the deposit promptly.Attached Filesnbsp;
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Latest Reviews
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reviewed by 'Laurao'
16th Jun 2018
reviewed by 'Disguasted'
28th May 2014
reviewed by 'Little'
9th Sep 2013
reviewed by 'Average'
Opening Hours
Address
Pendley Estates
1 High Street
Kings Langley
Hertfordshire
WD4 8AB
01923 270072
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 67% | £900 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 23,2020
Dec 23,2020
0
people found
this helpful
this helpful
Unbelievably, these agents had us enter into a lease for a property they did not have on their books at all. We paid our deposit and had all of our goods shipped in a container from South Africa - TO THE WRONG ADDRESS!!!!!!!!!
We moved ...
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Jun 17,2019
Jun 17,2019
0
people found
this helpful
this helpful
Left a tenancy 2 weeks ago, we agreed a figure for the deposit release.. they still have not released it and said they can send it less further fees - these fees were not in the tenancy agreement. Very slow at sorting anything. obnoxious staff who ...
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Comment on agent fees
They try to charge things that are not agreed or in the tenancy
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Jun 16,2018
Jun 16,2018
4
people found
this helpful
this helpful
Very intrusive people. You rent the place from them and they will be visiting you every few months, poking their nose around, walking around in their shoes, poking their nose into all your bedrooms! I find it unacceptable! But to deal with any issues - ...
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May 28,2014
May 28,2014
5
people found
this helpful
this helpful
I was promised that the flat will be cleaned before me moving in. They made me sign the documents in their office in Kings Langley and then go and take the keys from the flat with a surveyor. The flat was NOT cleaned at all ...
read full review
read full review
What agent could do to change your mind?
1. Clean the property as it was promised. 2. Register my deposit with the schemes and give me the relevant paperwork 3. Fix the 2 broken items. 4. Refund the full amount of deposit as per the condition of the property. 5. Refund the deposit promptly.Attached Filesnbsp;
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Yes
Yes
Sep 09,2013
Sep 09,2013
6
people found
this helpful
this helpful
I stayed with a property managed by Pendley Estates for roughly nine months, and it was an extremely stressful and expensive experience.
When I first viewed my future flat with Pendley Estates, the letting agent who showed me round was polite enough, but frankly knew ...
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What agent could do to change your mind?
Been honest and upfront. Not tried to levy charges for spurious reasons.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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