This is a testimonial received today from a sale in the same auction as the property mentioned above.....

"I had high expectations of Hollis Morgan’s ability to comprehensively market my property, and therefore achieve best market price. They exceeded these expectations admirably.

What I hadn’t anticipated was the good humour, enthusiasm and optimism with which Olly carried out proceedings.This was coupled with realism and practical advice when needed. Andrew managed the auction with similar good humoured professionalism, making the whole procedure enjoyable and straightforward for both sellers and bidders alike".

Dear Floss / Julie Steffano

It is such a shame that you feel the way about your sale but I would like the opportunity to clarify a few points please.

You chose to sell your property by auction and we explained at the point of instruction there is an element of less is more with the particulars in terms of text but it is backed up by professional floorplans and site maps – you agreed to this and signed our terms.

We had to wait for 2 weeks for your builder to clear the property despite the set marketing having commenced and needing to advertise – despite you ringing and shouting at us and being very rude I can’t be blamed for your tradesmen not tidying up after themselves! In the end we had to visit three times to get the correct photos.

As we discussed the viewings arrangements were fixed twice a week at set times and advertised so you knew when we would be there, you rang us religiously every other day and spoke with my colleague as you were concerned your solicitor would not be capable of producing a legal pack – it is outrageous to say you weren’t informed as we spoke with you tenfold more than any other vendor in that particular auction?!

We set out the plan in terms of values and target prices when we originally met and put it all in writing - your complaint ultimately hinges on the fact that 48 hours before the auction you decided the value was 20% higher than we had all agreed on 6 weeks before. You had over 30 groups view and nearly twenty legal packs downloaded and it sold for £10k more than the original estimate – I really don’t understand what more we could have done – over 750 attended the auction and your property was advertised throughout the region – ultimately the best price was achieved on the night.

I have dozens of positive testimonials on our website from happy clients and whilst I will always be learning I am genuinely hurt and shocked at your personal attack on me after all the time we spent on your property to help with your delicate situation.

http://www.hollismorgan.co.uk/auction-testimonials.html

I wish you the best of luck with the sale of your other two properties and hope you get the prices you need to move forward.

Kind Regards

Olly Hollis