Rentolease Property Management
Prestwick, KA9
4.1/5, 16 reviews
81% recommended
75% lettings valuation accuracy
93% lettings fee satisfaction

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“Me and my husband have had a terrible experience with ......”

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May 24,2014
Minithumbdown
By: 'Previous'
May 24,2014
5 people found
this helpful
Me and my husband have had a terrible experience with this agency from the very beginning and whoever considers using their service I recommend staying away from them. The day we moved in to the flat we noticed it was not cleaned. We raised this issue and Cameron's response was that previous tenants did not clean it. Now, whose responsibility is it to welcome new tenants to a clean flat, previous tenants' or the agency's? Then they were really slow with responding to any of our issues raised. When we had an emergency they simply sent an email to a maintenance guy (not even on the same day), as when we called a maintenance guy directly he responded that he has not even heard from Rentolease about our problem yet. When we decided to move out it was us who showed our flat to new tenants not the agency. These are just some examples, but there was so much more. Basically whenever they said the were going to do something it just never happened! It cost me lots of nerves and we are so happy to be out... and it is a shame, because the flat was really nice.
All in all, the whole experience was very disappointing. They clearly did not care about the tenants' well-being and if I were a landlord I would not let those guys take care of my flat. They really can't care less about what's happening with it.
What agent could do to change your mind?
Show more respect to their tenants. Change their attitude, improve customer service and react to tenants' enquiries (especially the urgent ones) quicker.
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Latest Reviews

View all Reviews 16
5th Nov 2018
reviewed by 'Sharon,'
“Recently moved to Rentolease from another letting agency.The service from Rentolease has been excellent. They have taken care of ......”
2nd Oct 2018
reviewed by 'George'
“David and his team provide an excellent service to landlords and tenants.They manage my property for the last 10 years ......”
2nd Oct 2018
reviewed by 'George'
“David and his team provide an excellent service to landlords and tenants.They manage my property for the last 10 years ......”
27th Jun 2018
reviewed by 'Colin'
“Been working with Rentolease for over 15 years. Always found them professional, knowledgable and helpful. My properties are well looked after ......”
22nd Jun 2018
reviewed by 'Ian'
“Rentolease have been looking after my property for over 15 years. I live abroad and leave everything in their hands and ......”
22nd Jun 2018
reviewed by 'Peony'
“Rentolease are by far the best rental agency in Ayrshire. David, Tracey and the team are always accessible, easy to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Rentolease Property Management
123 Main Street
Prestwick
South Ayrshire
KA9 1LA
01292 471482

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 93% £395 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 1 1 2 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Prestwick, KA9
Saltcoats, KA21

“Excellent Service...”

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Nov 05,2018
Minithumbup
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Tracey
By: 'Sharon,'
Nov 05,2018
0 people found
this helpful
Recently moved to Rentolease from another letting agency. The service from Rentolease has been excellent. They have taken care of letting out my property and have been very thorough in vetting the new tenants. The process was stress free with rentolease as the friendly staff ...
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Comment on agent fees
Good. Fees were good for the great service provided.
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“Excellent service...”

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Oct 02,2018
Minithumbup
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Tracey
By: 'George'
Oct 02,2018
0 people found
this helpful
David and his team provide an excellent service to landlords and tenants. They manage my property for the last 10 years and I only have praises for them. Professional, approachable and proactive, I would recommend them without any hesitation....
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Comment on agent fees
Very reasonable
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“Excellent service...”

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Oct 02,2018
Minithumbup
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Tracey
By: 'George'
Oct 02,2018
0 people found
this helpful
David and his team provide an excellent service to landlords and tenants. They manage my property for the last 10 years and I only have praises for them. Professional, approachable and proactive, I would recommend them without any hesitation....
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Comment on agent fees
Very reasonable
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“Rentolease...”

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Jun 27,2018
Minithumbup
By: 'Colin'
Jun 27,2018
2 people found
this helpful
Been working with Rentolease for over 15 years. Always found them professional, knowledgable and helpful. My properties are well looked after with regular visits and great communication. They are tenanted quickly when vacant through great support from the team....
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Comment on agent fees
I have not shopped around for fees, however when set up we’re very competitive
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“Satisfied Customer...”

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Jun 22,2018
Minithumbup
By: 'Ian'
Jun 22,2018
4 people found
this helpful
Rentolease have been looking after my property for over 15 years. I live abroad and leave everything in their hands and have never had a problem . I have full confidence in the way they operate, and am kept up to date on inspections, change of tenants ...
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Comment on agent fees
I wouldn't like them to be any higher!
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“Peony Property...”

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Jun 22,2018
Minithumbup
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Tracey
By: 'Peony'
Jun 22,2018
4 people found
this helpful
Rentolease are by far the best rental agency in Ayrshire. David, Tracey and the team are always accessible, easy to talk with and get the job done right first time. The agencies ethos is professional and efficient yet very friendly. We highly recommend Rentolease to ...
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Comment on agent fees
Good scale of fees for different services
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“Satisfied Landord...”

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Jun 21,2018
Minithumbup
By: 'MJ'
Jun 21,2018
4 people found
this helpful
Rentolease have managed my property for many years and I have never had any problems dealing with them. The staff have always been very helpful and professional with a personal feel. I know my property is in safe hands....
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Comment on agent fees
Good
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“Landlord...”

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Jun 20,2018
Minithumbup
By: 'Runkerry'
Jun 20,2018
3 people found
this helpful
I have been using the services of David and his team to manage my property portfolio in Prestwick for the last 6 years. The team have excellent knowledge in all areas of property letting and management. I have not had a vacant property or problem tenant ...
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Comment on agent fees
Fees are good and complement the service delivered
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“Fantastic Service...”

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Jun 20,2018
Minithumbup
By: 'David'
Jun 20,2018
3 people found
this helpful
I have used RentoLease for several years since moving abroad. The team are very professional, keep me regularly updated with regard to policies and legal requirements I have as a landlord as well as keeping me appraised with any issues concerning my property or tenant. ...
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Comment on agent fees
The fees are great, considering the excellent service and support.
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“Professional service...”

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Jun 18,2018
Minithumbup
By: 'Mrs'
Jun 18,2018
4 people found
this helpful
Have worked with Rentloease for 3 years now. They have managed my property well and maintained good comms with me as a non local owner. They found good new tenants when the previous ones left the property....
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Comment on agent fees
Agents fees are at or below national averages...
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“Professional and approachable...”

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Jun 13,2018
Minithumbup
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Carol
By: 'Carol'
Jun 13,2018
5 people found
this helpful
We found the staff at the Prestwick branch both professional and approachable. No question or enquiry was too silly or minor. All queries and dealt with quickly and efficiently...
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Comment on agent fees
Fair
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“Recent dealings with the staff in office...”

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Jun 13,2018
Minithumbup
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Tracey
By: 'Owner'
Jun 13,2018
6 people found
this helpful
I had reason to visit the Prestwick office to discuss aspects of the properties that they currently deal with for me. Although my properties are in Troon It was easier for me to use the Prestwick office and I'm glad I did. Tracey was my ...
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Comment on agent fees
In line with the rest of the local competitors.
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“Highly recommend this company as David and the team provide ......”

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Sep 07,2017
Minithumbup
By: 'Happy'
Sep 07,2017
6 people found
this helpful
Highly recommend this company as David and the team provide first class customer service always putting the client first. They have managed my properties now for over 10 years and always provide a service I could trust...
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“Appalling company. Customer service is totally non existant to the ......”

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Feb 17,2017
Minithumbdown
By: 'Unhappy'
Feb 17,2017
5 people found
this helpful
Appalling company. Customer service is totally non existant to the point that they refuse to meet to discuss their errors. My property was handed back damaged and wasn't cleaned. Rentolease thought this was acceptable and refused to take responsibility for it. Hope you have deep ...
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“I would not recommend using this company at all. Although ......”

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Oct 13,2016
Minithumbdown
By: 'Shayla'
Oct 13,2016
5 people found
this helpful
I would not recommend using this company at all. Although I cannot speak for the other staff members in terms of customer service, a certain staff member *' is a lot to be desired in terms of professional conduct. We had been trying to acquire ...
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“Me and my husband have had a terrible experience with ......”

Share on :
May 24,2014
Minithumbdown
By: 'Previous'
May 24,2014
5 people found
this helpful
Me and my husband have had a terrible experience with this agency from the very beginning and whoever considers using their service I recommend staying away from them. The day we moved in to the flat we noticed it was not cleaned. We raised this ...
read full review
What agent could do to change your mind?
Show more respect to their tenants. Change their attitude, improve customer service and react to tenants' enquiries (especially the urgent ones) quicker.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Rentolease Property Management, Prestwick KA9 1LA



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