50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
May 22,2014
May 22,2014
2
people found
this helpful
this helpful
After getting a prospective tenant I was told on three different occasions they would let me know what progress was being made, I never received a call so told them to take down there to let notice. After about two weeks I got a call saying the lady definitely wanted to rent my flat and what would I like to do, I said ok she can rent it, upon which I was told she was going on holiday for a week and they would get the ball rolling the day after she got back, that was eight days ago, after getting no phone call after six days I called into there office again to find out what was happening only to be told once again they would get in touch with her and let me know. After waiting again for to days without a phone call I called into the office again only to be told this time that she went home because of family troubles. I have told them not to bother any more and they would not give me a phone number to contact the owner or director. This has been the most disgusting and least professional business I have ever encountered.
What agent could do to change your mind?
They could of had the decency to phone me after telling me they would.Attached Filesnbsp;
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Nov 28, 2014
Hello JosephWe are sorry that you feel that you did not get the service that expected we always try to do our best to exceed expectation.
We both know why you tried to withdraw the property as the previous applicant we sent rang in to our office to say that you had 'made a deal with him' Mr E M who holidayed in the same country you do (for your recollection)
The lady we had was a Romanian nurse working at Wansbeck General who we had as a tenant at that time and her holiday was to return home but found her father was a lot worse than she was told and had only months to live, she being a nurse felt she had to look after her father.
Her UK mobile was not being answered so it took time to verify her status and we informed you as and when we had information.
It is very unfortunate that she could not move in and we try or best to avoid it but it is understandable due to her family commitments.
I'm sure we could learn to better inform you in future and have taken measures to improve communication.
If you wish to speak to someone in the office I personally are more than happy to do so
Regards
Paul
Clarke Holland
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Latest Reviews
25th Sep 2018
reviewed by 'John'
14th May 2018
reviewed by 'Geomet'
4th Aug 2016
reviewed by 'Difmu'
12th Nov 2015
reviewed by 'Brian'
9th Oct 2015
reviewed by 'Claire'
22nd May 2014
reviewed by 'joseph'
Opening Hours
Address
Clarke Holland
7 Laburnum Terrace
Ashington,Ashington
Northumberland
NE63 0XX
01670 85 50 50
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £60,000 | £179,000 |
| Lettings | 50% | 50% | £380 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 25,2018
Sep 25,2018
3
people found
this helpful
this helpful
This firm is an absolute joke. They will lie to you all day long to protect their interests. Zero customer care and appealing attitude to resolving issues. Do not waste your time with them they should be closed down. AVOID AT ALL COSTS...
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Comment on agent fees
Shocking
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Yes
Sep 25, 2018
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(1)
We do not and never have had a Landlord by the name of John Wilson. I therefore see this as a fake review by unknown persons with an unknown agenda. ...
May 14,2018
May 14,2018
3
people found
this helpful
this helpful
Clarke Holland, Ashington sent a prospective tenant for a property I was renting. She came with the highest recommendations from the Clarke Holland management. What they failed to advise was she had a criminal record as long as your arm. She proceeded to have sex ...
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Comment on agent fees
Had the tenant been ok the fees were acceptable
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Yes
Aug 04,2016
Aug 04,2016
5
people found
this helpful
this helpful
I am hoping by posting on this website I might get some response from Clarke Holland as they aren't responding to my emails or phone calls.
Customer service as a landlord atrocious, still waiting for damage report on my house despite phone call and multiple ...
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read full review
What agent could do to change your mind?
If they did the job rates are reasonable but I am paying for nothing.Attached Filesnbsp;
Comment on agent fees
If they did the job rates are reasonable but I am paying for nothing.
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Yes
Yes
Nov 12,2015
Nov 12,2015
0
people found
this helpful
this helpful
Bought a property from clark holland and they were very good at sorting a viewing and coming back for my thoughts and offers, kept me up to date and although sales are always wobbly at times they took a lot of the stress.
I would ...
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Comment on agent fees
Buyer so nothing paid
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Yes
Oct 09,2015
Oct 09,2015
1
people found
this helpful
this helpful
I really want to give a review of how Joanne sorted out my property after the bad experiences of other agents in Ashington.
From the first meeting where I was given a good valuation (that they proved to be correct!), Clarke Holland had my property ...
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Comment on agent fees
The fees were good and fair for the level of service and really no more than other agents in the area
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May 22,2014
May 22,2014
2
people found
this helpful
this helpful
After getting a prospective tenant I was told on three different occasions they would let me know what progress was being made, I never received a call so told them to take down there to let notice. After about two weeks I got a call ...
read full review
read full review
What agent could do to change your mind?
They could of had the decency to phone me after telling me they would.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 28, 2014
View all comments
(2)
Hello Joseph
We are sorry that you feel that you did not get the service that expected we always try to do our best to exceed expectation.
We both know why you tried to withdraw the property as the previous applicant we sent rang in to our office to say that you had 'made a deal with him' Mr E M who holidayed in the same country you do (for your recollection)
The lady we had was a Romanian nurse working at Wansbeck General who we had as a tenant at that time and her holiday was to retu ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We are sorry that you feel that you did not get the service that expected we always try to do our best to exceed expectation.
We both know why you tried to withdraw the property as the previous applicant we sent rang in to our office to say that you had 'made a deal with him' Mr E M who holidayed in the same country you do (for your recollection)
The lady we had was a Romanian nurse working at Wansbeck General who we had as a tenant at that time and her holiday was to return home but found her father was a lot worse than she was told and had only months to live, she being a nurse felt she had to look after her father.
Her UK mobile was not being answered so it took time to verify her status and we informed you as and when we had information.
It is very unfortunate that she could not move in and we try or best to avoid it but it is understandable due to her family commitments.
I'm sure we could learn to better inform you in future and have taken measures to improve communication.
If you wish to speak to someone in the office I personally are more than happy to do so
Regards
Paul
Clarke Holland