Bourne Estate Agents
Farnham, GU9
4.6/5, 80 reviews
88% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

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“Failed to tell me that they were going to deduct ......”

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Mar 31,2011
Minithumbup
By: 'egerton'
Mar 31,2011
4 people found
this helpful
Failed to tell me that they were going to deduct the entire fee from first two months rent. Lack of communication followed by no constructive discussion or movement on this point. No other issues with the service though.
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By: Bourne Estate Agents
May 24, 2011
Dear Egerton,

Many thanks for your constructive feedback, as always we appreciate all comments and strive to improve our service to landlords and tenants .

Having met with you I hope that during our recent meeting all items that you have raised were dealt with to your satisfaction.

Kind regards,

Chris Fleming
Lettings Manager

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Latest Reviews

View all Reviews 80
1st Feb 2024
reviewed by 'Mikhail Basman'
“We've hired them as our rental property managers and they will always side with the tenants. The tenants constantly misused ......”
12th Sep 2022
reviewed by 'Ben'
“Made it very clear throughout the tenancy that their own concern was making sure the landlord got his money, rather ......”
8th Jun 2021
reviewed by 'Mr Burge'
“Great work by Rob (and colleagues) with both our house sale and purchase. Quick responses and helpful team. A bit ......”
19th Feb 2021
reviewed by 'Charlie'
“I have been so impressed with Bourne Estate Agents in Farnham. Adrian Cannon who is helping me with the a ......”
20th Jan 2021
reviewed by 'Laura Hartley-Smith'
“When Adrian first showed us round the property, he was knowledgeable, personable and understood what we were looking for. He ......”
23rd Jan 2020
reviewed by 'Samantha'
“Terrible experience. We were looking for a house for two years and spoke to many estate agents in Farnham over ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bourne Estate Agents
29 Downing Street
Farnham
Surrey
GU9 7PD
01252 723383

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £800 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 5 2 37 2 15 1 0 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Awfuil Property Management Service...”

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Feb 01,2024
Minithumbdown
By: 'Mikhail Basman'
Feb 01,2024
0 people found
this helpful
We've hired them as our rental property managers and they will always side with the tenants. The tenants constantly misused and broke things in our house and Bourne Estate agents blamed us for it. In addition, Bourne's contractors are +25% more than local contractors. This cost ...
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“Horrendously incompetent and only have the landlord's interest at heart...”

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Sep 12,2022
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By: 'Ben'
Sep 12,2022
0 people found
this helpful
Made it very clear throughout the tenancy that their own concern was making sure the landlord got his money, rather than addressing any of the issues we had. Due to the landlord refusing to replace a broken boiler throughout our tenancy, costing us thousands of ...
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“Great work by Rob (and colleagues) with both ......”

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Jun 08,2021
Minithumbup
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Robert
By: 'Mr Burge'
Jun 08,2021
0 people found
this helpful
Great work by Rob (and colleagues) with both our house sale and purchase. Quick responses and helpful team. A bit of humour helped things along during the process too!...
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“I have been so impressed with Bourne Estate A......”

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Feb 19,2021
Minithumbup
By: 'Charlie'
Feb 19,2021
0 people found
this helpful
I have been so impressed with Bourne Estate Agents in Farnham. Adrian Cannon who is helping me with the a purchase of a property has been so incredibly helpful, quick, trustworthy and proactive. I would definitely recommend to any sellers or purchasers....
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“When Adrian first showed us round the propert......”

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Jan 20,2021
Minithumbup
By: 'Laura Hartley-Smith'
Jan 20,2021
0 people found
this helpful
When Adrian first showed us round the property, he was knowledgeable, personable and understood what we were looking for. He was quick with responses and very easy to deal with. Once our offer was accepted and Rebecca took over, she was also a pleasure to ...
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“Terrible experience. We were looking for a ho......”

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Jan 23,2020
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Robert
By: 'Samantha'
Jan 23,2020
1 people found
this helpful
Terrible experience. We were looking for a house for two years and spoke to many estate agents in Farnham over a long period. With Bourne, we found a house we liked and I asked Rob during an offering process whether it would go to best ...
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“Simply can't recommend more highly!...”

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Sep 19,2019
Minithumbup
By: 'katie'
Sep 19,2019
0 people found
this helpful
Simply can't recommend more highly! A huge and heartfelt thank you to the AMAZING #TeamBourne and their Farnham office. Humungous thank you to Adrian Cannon, Adam Pinfield, Rob Skuse, Lauren Girdleston and Louise Ayshford for their commitment, dedication, advice, support and help through what was ...
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“Bourne found a buyer within a reasonable time......”

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Sep 11,2019
Minithumbup
By: 'Dennis'
Sep 11,2019
0 people found
this helpful
Bourne found a buyer within a reasonable time span and I was content with the price achieved. The sale was complicated by a chain of 7, and I was particularly satisfied by the way Bourne appoint specific people to 'chase' and follow through the chain process ...
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“Very knowledgable...”

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Jan 22,2019
Minithumbup
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Alex
By: 'Claire'
Jan 22,2019
1 people found
this helpful
We have recently sold 3 houses in Farnham for various family members. Bourne were recommended to us by another Estate Agent in Guildford. We were told that Bourne had excellent knowledge of the Farnham market and in fact Adrian's valuations were spot on each time ( unlike ...
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Comment on agent fees
Best we were offered.
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“Sale of our cottage...”

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May 10,2018
Minithumbup
By: 'Amanda'
May 10,2018
0 people found
this helpful
Bourne agents have been amazing in helping us to sell our cottage. Would recommend highly if you want a hassle free sale....
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Comment on agent fees
Very reasonable
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“We purchased a house through Bourne Estate Agents in November 2017. ......”

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Dec 08,2017
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Robert
By: 'Sharon'
Dec 08,2017
1 people found
this helpful
We purchased a house through Bourne Estate Agents in November 2017. Rob was great to work with, happy to answer our endless questions and did his best to make sure everything ran smoothly - highly recommend! Sharon Martin...
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“An expensive and very unfriendly letting agents. Would never, ever ......”

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Sep 04,2017
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Denise
By: 'UnhappyFarnham'
Sep 04,2017
4 people found
this helpful
An expensive and very unfriendly letting agents. Would never, ever rent property from them again, and have warned all friends and family against doing so....
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Comment on agent fees
Highly expensive. £96 for a contract renewal. £25 to replace a light bulb
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“Bourne were the agents for our vendor and despite a ......”

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Jun 30,2017
Minithumbup
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Robert
By: 'Debbie'
Jun 30,2017
0 people found
this helpful
Bourne were the agents for our vendor and despite a very stressful sale (mostly our fault due to circumstances beyond our control), they were patient, kind and very professional. Rob was informative and speedy getting back to us on any queries. Millie was unbelievable at ...
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“Bourne Estate Agents provided an excellent service from launch to ......”

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Feb 28,2017
Minithumbup
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Millie
By: 'Lynne'
Feb 28,2017
0 people found
this helpful
Bourne Estate Agents provided an excellent service from launch to completion. My property sold quickly and despite falling through, they managed to get another buyer within days. Communication was great and Millie was brilliant at keeping me up to date with progress. Thank you....
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Comment on agent fees
Good
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“Adam was friendly, professional, knowledgeable and very fast to move ......”

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Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
1 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
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“Adam was friendly, professional, knowledgeable and very fast to move ......”

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Feb 06,2017
Minithumbup
By: 'woodycat'
Feb 06,2017
0 people found
this helpful
Adam was friendly, professional, knowledgeable and very fast to move on our offer. High emotional intelligence meant he read us quickly and was able to respond to what we needed to know. Worked quickly late Friday evening to contact seller and get back to us. ...
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“Robert and the team put my property on the market ......”

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Jul 04,2016
Minithumbup
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Robert
By: 'Clive'
Jul 04,2016
0 people found
this helpful
Robert and the team put my property on the market which sold within two days, unfortunately due to circumstances beyond their control the sale fell through. I was delighted when only a few days after re-marketing my property they once again sold it, we have ...
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Comment on agent fees
Good
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“In Farnham, we have a lot of estate agents to ......”

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May 24,2016
Minithumbup
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Robert
By: 'Colin'
May 24,2016
0 people found
this helpful
In Farnham, we have a lot of estate agents to choose from. Due to Bourne marketing most of the type of houses we were interested in, we bought and sold through Bourne. They were priced competitively and even though there was one or two wrinkle ...
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Comment on agent fees
good
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“Professional and conscientious estate agents.. from valuation all the way ......”

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Jan 13,2016
Minithumbup
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Robert
By: 'Jackie'
Jan 13,2016
0 people found
this helpful
Professional and conscientious estate agents.. from valuation all the way through to completion.. They worked tirelessly to get the right buyer for me and didn't lose momentum throughout the whole process I was extremely happy with the service and would highly recommend to anyone buying ...
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“Wow, Jenna not only goes the "extra mile" but the ......”

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Nov 18,2015
Minithumbup
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Jenna Yates
By: 'Mel'
Nov 18,2015
2 people found
this helpful
Wow, Jenna not only goes the "extra mile" but the whole marathon !! Having been let down by another agent at the very last moment due to their negligence, we found ourselves with three days to find a new home . Having seen a house on line ...
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“Having had a bad experience with another agent,I switched ......”

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Nov 17,2015
Minithumbup
By: 'David'
Nov 17,2015
1 people found
this helpful
Having had a bad experience with another agent,I switched to Bournes. What a revelation. The whole team are dynamic,positive and a pleasure to deal with. From the very first instance I got the feeling that my business was very important to them.Their ...
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“Keats (now incorporated with Bourne Estate Agents) were the third ......”

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Aug 24,2015
Minithumbup
By: 'Ian'
Aug 24,2015
0 people found
this helpful
Keats (now incorporated with Bourne Estate Agents) were the third estate agent we instructed to sell our property after the previous agents, particularly the second, promised us a lot but didn't deliver on anything. Steve Grantham from Keats was brilliant and impressed us with his ...
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“Adrian was great - providing the enthusiasm and energy that ......”

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Aug 18,2015
Minithumbup
By: 'brown'
Aug 18,2015
1 people found
this helpful
Adrian was great - providing the enthusiasm and energy that i was so lacking. Millie too was wonderful - beavering away behind the scenes, sorting things out with the solicitors etc. - to make sure that the sale did indeed actually go through - despite ...
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Comment on agent fees
Worth it ( & more reasonable than some competitors ..)
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“Bourne estate agents helped us sell our beloved family home ......”

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Jul 03,2015
Minithumbup
By: 'Valerie'
Jul 03,2015
1 people found
this helpful
Bourne estate agents helped us sell our beloved family home with great professionalism and kindness. Adrian Cannon, who came out to value it, gave us very astute advice, both in his valuation and positive, enthusiastic suggestions for getting the best out of the properties presentation. ...
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“I sold my late mother's property through Bourne Estate Agents. ......”

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Jun 26,2015
Minithumbup
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Millie
By: 'Toadflax'
Jun 26,2015
0 people found
this helpful
I sold my late mother's property through Bourne Estate Agents. From the first meeting with Adrian through to finalising exchange via Robert and Millie I found everyone professional, efficient and easy to deal with. Viewings were taken care of for me and all my calls ...
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“Bourne put a lot of effert into ensuring the property ......”

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Feb 18,2015
Minithumbup
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Millie
By: 'Richard'
Feb 18,2015
0 people found
this helpful
Bourne put a lot of effert into ensuring the property was given plenty of exposure (e.g. l.ocal newspapers) and did not ease up on their efforts (our property was a little more of a challenge to sell due to its elevation). We received ...
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“We bought previously (3 years ago) and sold recently through Bourne. ......”

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Dec 11,2014
Minithumbup
By: 'Mr'
Dec 11,2014
1 people found
this helpful
We bought previously (3 years ago) and sold recently through Bourne. I found the team to be very knowledgeable, keen and polite to deal with. They worked hard for us from the start and produced the potential buyers as promised. They have a wide and dominant ...
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Comment on agent fees
The fees were very reasonable and included professional photography.
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“Always efficient, enthusiastic and courteous. We were kept sane when ......”

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Oct 05,2014
Minithumbup
By: 'NJTaylor'
Oct 05,2014
3 people found
this helpful
Always efficient, enthusiastic and courteous. We were kept sane when things weren't going well (delays caused by third parties) as Bourne took immediate proactive steps to put things right. We were given sound advice, with no pressuring to accept offers. The staff were always so ...
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“I have great respect for these two people they made ......”

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Oct 02,2014
Minithumbup
By: 'Robert'
Oct 02,2014
3 people found
this helpful
I have great respect for these two people they made the whole buying process less troublesome than I ever imagined it would be nothing was too much trouble, they were very patient with me even when I was not as co-operative as I should have ...
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“A most frustrating experience. We found them incompetent, added no ......”

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Oct 04,2013
Minithumbdown
By: 'Michelle'
Oct 04,2013
21 people found
this helpful
A most frustrating experience. We found them incompetent, added no value to the sales process, have poor negotiation skills. Also found the owner arrogant and patronising. Don't like leaving bad reviews but it was such a poor process, leaving us out of pocket with no ...
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What agent could do to change your mind?
Try to understand your customers' perspective. Don't patronise your clients, and perhaps an apology for your errors would be a start.
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By: Rob
Sep 21, 2017
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Exactly the same experience here. They had the property we bought on the market for well over a year, but when we started the conveyancing process it was totally unready for sale - missing building regs, FENSA certificates - you name it. Wasted huge amounts of our solicitors time (and our money) chasing and chasing to get things done, with total incompetence from the Bourne team *. Ugh!! And even at the end, when they knew they'd fouled up, not a whimper of an apology - they clearly didn't care ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bourne Estate Agents, Farnham GU9 7PD



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