Williams Estate Agents
Hemel Hempstead, HP20
3/5, 11 reviews
45% recommended
0% sales valuation accuracy
50% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction

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“Awful. Made a special journey from south London to do ......”

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May 21,2014
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Hannah
By: 'Quy'
May 21,2014
0 people found
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Awful. Made a special journey from south London to do a viewing on my day off and Williams Estate Agency didn't have the courtesy to call me to tell me the house had been sold. Apparently, this sort of behaviour is perfectly acceptable because they warned me the house would sell quickly. They didn't apologise. In fact, they were belligerent. I did put my complaint in writing to them about their appalling customer service. And they did not respond. I recommend avoiding this estate agency. It'll save you a lot of frustration and bother.
What agent could do to change your mind?
An apology would've been nice. A courtesy phone call advising the house had been sold would've gone a long way. Responding to customer complaints instead of ignoring them would be helpful.
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Latest Reviews

View all Reviews 11
28th Jun 2019
reviewed by 'Dusan'
“I wanted to rent a house - moving to another part of the country. I didnt want to buy the ......”
2nd Oct 2018
reviewed by 'UNPROFESSIONAL'
“Once again they have let themselves down they are full of lies broken promises had a viewing on Monday promised ......”
19th Mar 2018
reviewed by 'Disgruntled'
“I don't know why landlords bother using the Aylesbury branch of Williams, they don't do anything after the initial stage ......”
31st Jan 2018
reviewed by 'Kathryn'
“Fantastic service from the rental team at Williams as always; it is so reassuring to know my rental properties are ......”
14th Nov 2017
reviewed by 'P***d'
“So where are al these prospective. Buyers tied me into a 16 week contract don't qualify the buyers haven't heard jack ......”
13th Nov 2017
reviewed by 'Paul'
“Williams have been managing my portfolio and successfully letting my properties for over ten years. They are good honest people ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Williams Estate Agents
8-10 Temple Street
Aylesbury,Hemel Hempstead
Buckinghamshire
HP20 2RQ
01296 435 60

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 50% £0 £0
Lettings 80% 67% £675 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 0 2 1 1 0 1 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

No Properties

Caerphilly, CF83
Craigavon, BT62
Hemel Hempstead, HP20
Hereford, HR4
Hereford, HR4

“I wanted to rent a house - moving to another ......”

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Jun 28,2019
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Pauline
By: 'Dusan'
Jun 28,2019
3 people found
this helpful
I wanted to rent a house - moving to another part of the country. I didnt want to buy the agent of Williams told me that I HAD TO view the property. I drove there 200 miles and when I arrived, she told me that I ...
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“Full of broken promises...”

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Oct 02,2018
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By: 'UNPROFESSIONAL'
Oct 02,2018
3 people found
this helpful
Once again they have let themselves down they are full of lies broken promises had a viewing on Monday promised a call Tuesday GUESS WHAT CAN'T BE ARSED TO EVEN CALL STILL waiting APPALLING CUSTOMER SERVICE AND STILL NO CALL VERY VERY UNPROFESSIONAL WILL NEVER ...
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Comment on agent fees
Should be millionaires form the lies they say to customers
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“waste of time...”

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Mar 19,2018
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By: 'Disgruntled'
Mar 19,2018
0 people found
this helpful
I don't know why landlords bother using the Aylesbury branch of Williams, they don't do anything after the initial stage of getting a tenant to sign the paperwork. I was in my property for just under 2 years, throughout this time, there were no inspections of ...
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Comment on agent fees
high fees for everything
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“Fantastic service from the rental team at Williams as always; ......”

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Jan 31,2018
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Pauline
By: 'Kathryn'
Jan 31,2018
0 people found
this helpful
Fantastic service from the rental team at Williams as always; it is so reassuring to know my rental properties are being managed by such professionals - thank you. Diligent, friendly, efficient & always so accommodating - I'd recommend you guys, without hesitation....
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“So where are al these prospective. Buyers tied me into ......”

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Nov 14,2017
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Pauline
By: 'P***d'
Nov 14,2017
1 people found
this helpful
So where are al these prospective. Buyers tied me into a 16 week contract don't qualify the buyers haven't heard jack for past couple of weeks ........
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Comment on agent fees
Full of crap asked me to go dual then tied in a 16 week contract
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“Williams have been managing my portfolio and successfully letting my ......”

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Nov 13,2017
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By: 'Paul'
Nov 13,2017
0 people found
this helpful
Williams have been managing my portfolio and successfully letting my properties for over ten years. They are good honest people who manage to balance looking after tenants with taking care of landlords interests really well. I have no hesitation in recommending Williams if you are ...
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Comment on agent fees
Good
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“Over the last 45 years I have dealt with many estate ......”

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Nov 10,2017
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Pauline
By: 'Maria'
Nov 10,2017
0 people found
this helpful
Over the last 45 years I have dealt with many estate agents in the Bucks and London areas and Williams Estate Agents have always given a 1st class service in their lettings and sales departments. They always keep you informed of progress on your sale or ...
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Comment on agent fees
The fees are good they certainly earn them by all the checks they do.
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“We have been delighted with the service that we received. ......”

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Jun 23,2017
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Rhianne
By: 'Mr'
Jun 23,2017
0 people found
this helpful
We have been delighted with the service that we received. The initial contact was good, we met Rhianne at the property that we wanted to let out, she came prepared to photograph, agree rate, she provided us with good literature about the procedure, contract etc. ...
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Comment on agent fees
Fair
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“To Williams Estate Agency AylesburyI'd like to take this opportunity ......”

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Sep 03,2015
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By: 'Iwona'
Sep 03,2015
0 people found
this helpful
To Williams Estate Agency Aylesbury I'd like to take this opportunity to thank you all for an excellent service. I have been so delighted with all the work you have done for me over the past 6 months I will definitely recommend your service to friends. ...
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“First contact was good, percentage agreed good, literature good. At ......”

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Jul 23,2014
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By: 'holychees'
Jul 23,2014
0 people found
this helpful
First contact was good, percentage agreed good, literature good. At the beginning of the process we had a great person to deal with phoned us regularly, updated us we got a buyer all seemed to be going well. Then the gentlemen left to go and ...
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What agent could do to change your mind?
Communicated, when you have a buyer for your customer the job isn't done, not being solely focused on just renumeration understanding what a customer needs.
Attached Filesnbsp;
Comment on agent fees
Fees were fair. Just a shame service didn't match.
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“Awful. Made a special journey from south London to do ......”

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May 21,2014
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Hannah
By: 'Quy'
May 21,2014
0 people found
this helpful
Awful. Made a special journey from south London to do a viewing on my day off and Williams Estate Agency didn't have the courtesy to call me to tell me the house had been sold. Apparently, this sort of behaviour is perfectly acceptable because they ...
read full review
What agent could do to change your mind?
An apology would've been nice. A courtesy phone call advising the house had been sold would've gone a long way. Responding to customer complaints instead of ignoring them would be helpful.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Williams Estate Agents, Hemel Hempstead HP20 2RQ



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