0% lettings valuation accuracy
0% lettings fee satisfaction
May 19,2014
May 19,2014
6
people found
this helpful
this helpful
Initial meeting great when we were putting the property on with them, very nice guy but then.......... downhill from there.
Sale agreed for full asking price which was great.
From the the original call with the offer , no updates, nothing not even a courtesy phone call regarding the progress of sale
We emailed them as requested with a list of items for our buyers to purchase, nothing heard back from this email
In view of this we sold some of the items elsewhere.
Even after a complaint email and follow up call when they were told exactly how we felt and expressing our concerns, and also saying in the email we assumed the buyers did not want the goods as we had not heard back, still no updates or communication unless we called them.
The buyers had in fact told them they in fact wanted all of the items, so we both lost out from this.
We were only aware of this when our solicitor told us the buyers wanted the goods.
One phone call we did have was when we advised them we would take the house off the market unless we had a reply by end of the day, that worked ! we had a call back...
Asked them to chase solicitors re exchange as we had not heard, told they would call us back at 9am next day - no call back until we called and chased again!
Date of completion even incorrect on the exchange letter
Very poor service from a firm that looks good but fails to deliver! Not listening to their customers or reading the emails properly.
Overall experience is of a lack of customer service once they have your business which comes across as rude, and that they are just interested in the cash !
We would complain to them, but feel we will just be fobbed off - sorry, we understand etc etc, but that doesn't make it right to deal with people that are paying large sums of money for this service. At the very least they should try to make you feel the fee you have paid has been earned !
Even our buyers have written to them to complain and ask for compensation as they feel they lost out due to their lack of response.
Sale agreed for full asking price which was great.
From the the original call with the offer , no updates, nothing not even a courtesy phone call regarding the progress of sale
We emailed them as requested with a list of items for our buyers to purchase, nothing heard back from this email
In view of this we sold some of the items elsewhere.
Even after a complaint email and follow up call when they were told exactly how we felt and expressing our concerns, and also saying in the email we assumed the buyers did not want the goods as we had not heard back, still no updates or communication unless we called them.
The buyers had in fact told them they in fact wanted all of the items, so we both lost out from this.
We were only aware of this when our solicitor told us the buyers wanted the goods.
One phone call we did have was when we advised them we would take the house off the market unless we had a reply by end of the day, that worked ! we had a call back...
Asked them to chase solicitors re exchange as we had not heard, told they would call us back at 9am next day - no call back until we called and chased again!
Date of completion even incorrect on the exchange letter
Very poor service from a firm that looks good but fails to deliver! Not listening to their customers or reading the emails properly.
Overall experience is of a lack of customer service once they have your business which comes across as rude, and that they are just interested in the cash !
We would complain to them, but feel we will just be fobbed off - sorry, we understand etc etc, but that doesn't make it right to deal with people that are paying large sums of money for this service. At the very least they should try to make you feel the fee you have paid has been earned !
Even our buyers have written to them to complain and ask for compensation as they feel they lost out due to their lack of response.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Oct 2023
reviewed by 'Malcolm'
25th Jul 2023
reviewed by 'M and N'
27th Jan 2023
reviewed by 'Tim'
25th Jan 2023
reviewed by 'Kim Guest'
29th Oct 2022
reviewed by 'Irena'
Opening Hours
Address
Greenslade Taylor Hunt
1 High Street
Chard
Somerset
TA20 1QF
01460 238382
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 8 | 2 | 5 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 15,2024
Feb 15,2024
0
people found
this helpful
this helpful
Our experience with the staff at Chard was excellent. Prompt and diligent communications. Willingness to overcome any difficulties or concerns. We would recommend this agent without hesitation....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2023
Oct 19,2023
0
people found
this helpful
this helpful
Excellant Service for the GTH team in Chard. Always very helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21, 2023
View all comments
(1)
Dear Malcom - Thank you for taking the time to leave us a review. It has been a pleasure to be of assistance and we wish you all the best for your future plans ~ GTH ...
Jul 25,2023
Jul 25,2023
0
people found
this helpful
this helpful
Excellant Services by a dedicated team at Chard GTH Malcolm and Nicola H...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31, 2023
View all comments
(1)
Thank you so much for your kind review. We were delighted to have the opportunity of working with you and we wish you all the very best for the future ~ GTH ...
Jan 27,2023
Jan 27,2023
0
people found
this helpful
this helpful
My sincere thanks to James in the Chard office for his sensitivity and tenacity in handling the sale of my mothers property during what was a difficult period for the family....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2023
View all comments
(1)
Dear Tim - Thank you for taking the time to leave us a review. We were pleased to be of assistance and wish you all the best for the future ~ GTH ...
Jan 25,2023
Jan 25,2023
0
people found
this helpful
this helpful
Very helpful and knowledgeable. James went u of his any to keep us unformed. Overall a trustworthy estate agent with expert knowledge of the market and local area. All the staff in Chard were pleasant and helpful. A good experience....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14, 2023
View all comments
(1)
Dear Kim - Thank you so much for leaving us a positive review, we really appreciate it. We are delighted to hear that you had a positive experience with our Chard office and we wish you well for the future ~ GTH ...
Oct 29,2022
Oct 29,2022
0
people found
this helpful
this helpful
From the time I phoned the Chard office to when I met James on site and dealt with Fiona and others I always felt the staff at GTH Chard were enthusiastic about selling my property and they achieved the asking price with a week....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2022
View all comments
(1)
Dear Veronica - Thank you for taking the time to leave us a positive review. We are delighted to hear that you have been happy with our service and we will of course pass your sentiments onto our team in Chard who I'm sure will be equally delighted. Thank you once again ~ GTH ...
Oct 29,2022
Oct 29,2022
0
people found
this helpful
this helpful
I found the estate agents Greenslade Taylor Hunt to be polite, friendly, efficient prompt in their replies and with good communication. Satisfactory outcome....
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Nov 01, 2022
View all comments
(1)
Dear Irena - Thank you so much for your kind words which we have of course passed onto our team in Chard. We are delighted to have the opportunity of working with you on your sale and wish you all the best for your future plans ~ GTH ...
Sep 23,2022
Sep 23,2022
0
people found
this helpful
this helpful
Fast, very good professional advice and with a happy polite mannerism.
I have always found GTH staff helpful and attentive.
One of the leading factors is that you always get back to us, the customer and treat us with equal dignity....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02, 2022
View all comments
(1)
Thank you for leaving us such a lovely review. We are delighted to hear that you have been pleased with our service. With best wishes ~ GTH ...
Apr 06,2022
Apr 06,2022
0
people found
this helpful
this helpful
What a great team, the communication and correspondance has been excellent.
We are very impressed with Fiona, who keeps us updated....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12, 2022
View all comments
(1)
Thank you so much for leaving us a positive review. We are delighted to hear you've been impressed with our service, and we will of course pass your kind words onto Fiona. We hope you will be very happy in your new home ~ GTH ...
Oct 11,2021
Oct 11,2021
0
people found
this helpful
this helpful
Always someone on the phone or email to help answer questions and help with getting in touch with solicitors and gaining updates on house purchase. Very friendly, welcoming and knowledgable staff. Highly recommend...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11, 2021
View all comments
(1)
Dear Mr Shaw - Thank you for taking the time to leave us a review, it means a lot to us. We were delighted to help you find your new home and hope you will be very happy there.
Best wishes from all of us at Greenslade Taylor Hunt ...
Nov 18,2019
Nov 18,2019
0
people found
this helpful
this helpful
We have used GTH Chard a number of times now, both with purchases, sales and lettings. Every time we have had a very professional and helpful service. Our most recent sale has spurred me into writing a review which I do not normally do.
We ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2019
Aug 29,2019
0
people found
this helpful
this helpful
Thank you for efficient help and promt service when we contacted you. We felt that our interests were important. We recommend GTH at Chard, Somerset...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2018
Mar 13,2018
1
people found
this helpful
this helpful
The GTH Chard Team made the whole process of selling less stressful than anticipated. Excellent service from everyone we delt with....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 10,2017
Nov 10,2017
2
people found
this helpful
this helpful
The friendly and professional contact that we received from the team in your Chard office helped us through what became a difficult transaction due to factors outside of the influence of GTH. Particular thanks to Geraldine, Anne and James for their help and support in ...
read full review
read full review
Comment on agent fees
The fees matched those offered by the other agents that we approached initially.
Was this helpful?
Yes
Yes
Nov 17, 2017
View all comments
(1)
Dear Peter and Eileen, thank you for your kind review of the positive experience you enjoyed with our team in Chard. We wish you all the very best in your new home - GTH ...
May 16,2017
May 16,2017
3
people found
this helpful
this helpful
I just wanted to say a big thank you to Anne Garside, who seamlessly made our transaction smooth and efficient in the recent purchase of our new home. From offer to completion, she was always there and willing to answer any queries and kept me ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19,2014
May 19,2014
6
people found
this helpful
this helpful
Initial meeting great when we were putting the property on with them, very nice guy but then.......... downhill from there.
Sale agreed for full asking price which was great.
From the the original call with the offer , no updates, nothing not even a courtesy phone ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in Chard 
