100% sales valuation accuracy
92% sales fee satisfaction
May 16,2014
May 16,2014
3
people found
this helpful
this helpful
Jacksons were by far and away the worst estate agents I have ever dealt with in London - and I have been renting for some time now.
Generally they were incredibly slow to sort out any issues I had with the flat. The boiler took over five months to replace so I had to put up with patchy hot water.
The main issues however came when I decided to move out (mainly because they increased my rent far higher than is a usual annual rent increase). Initial they found it very difficult to let the flat (in my opinion because they were asking too much for it and also advertising it as a flat for couples which it definitely wasn't), but I always agreed to any viewings at any time with little notice to try and help them let the flat. However after almost a month of the flat being on the market and having almost daily phonecalls from four different branches from Jacksons who obviously don't communicate with each other they started blaming me for why it hadn't been let which was completely false and highly upsetting.
Generally as an estate agents I found them rude, difficult to communicate with and only interested in their bottom line rather than their tenants or landlords.
Avoid them if at all possible - there are so many better estate agents in south west London.
Generally they were incredibly slow to sort out any issues I had with the flat. The boiler took over five months to replace so I had to put up with patchy hot water.
The main issues however came when I decided to move out (mainly because they increased my rent far higher than is a usual annual rent increase). Initial they found it very difficult to let the flat (in my opinion because they were asking too much for it and also advertising it as a flat for couples which it definitely wasn't), but I always agreed to any viewings at any time with little notice to try and help them let the flat. However after almost a month of the flat being on the market and having almost daily phonecalls from four different branches from Jacksons who obviously don't communicate with each other they started blaming me for why it hadn't been let which was completely false and highly upsetting.
Generally as an estate agents I found them rude, difficult to communicate with and only interested in their bottom line rather than their tenants or landlords.
Avoid them if at all possible - there are so many better estate agents in south west London.
What agent could do to change your mind?
Done their job and not always looked to blame others for their inefficiency.Attached Filesnbsp;
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Latest Reviews
16th Jan 2020
reviewed by 'Paulo'
20th May 2019
reviewed by 'Barbara'
4th Apr 2019
reviewed by 'Barbara'
19th May 2017
reviewed by 'Maggie'
Opening Hours
Address
Jacksons Estate Agents
507 Old York Road
Wandsworth,London
Greater London
SW18 1TF
020 8875 8899
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 92% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 16,2020
Jan 16,2020
0
people found
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I have done a lot of contacts for renting a property for someone in my office that came to work in the UK for a period of 2 years. I found in Jacksons Estate agent, in the person of Mr Alin Andronic, a very professional and ...
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May 21,2019
May 21,2019
0
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Abbe Lord of Wandsworth Branch was very helpful and bubbly. The service I received was very satisfactory. They had managed to find a tenant for me within a week I instructed them.
Abbe and her colleague, Taylor, are both helpful and proactive with very professional ...
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Comment on agent fees
Jackson is more expensive than other agents in the area. They do not provide "find tenants only" service, but "collecting rent", which is not what quite I needed. However, I went with them as I like Abbe's work ethic.
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May 20,2019
May 20,2019
0
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Brilliant personal service as always.
Flat let in one day, cant be bettered. As we do not live in London we really appreciate this high quality service...
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Comment on agent fees
Good
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Apr 04,2019
Apr 04,2019
0
people found
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Matt's confident manner made him easy to talk and relate to. He communicated clearly, was understanding and empathetic. He is a good listener, quick to understand and suggest appropriate action....
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Comment on agent fees
They have increased since we joined the agency
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Jun 10,2017
Jun 10,2017
0
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Staffs in this branch of Jacksons are very helpful and friendly. They are quick to response back with any queries and resolve any issues that I have raised event though the matter is not related to letting....
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Comment on agent fees
Agent fees very reasonable for services provided
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Jun 13, 2017
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(1)
Dear Sir/Madam,
We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 19,2017
May 19,2017
1
people found
this helpful
this helpful
I use Jacksons wandsworth for all my properties and am very pleased with the service. I have recommended them to other people who are also really pleased with their service.
Keith and Maggie kennedy...
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Comment on agent fees
No one likes paying fees. They are too high but they do draw a good clientele.
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Jun 13, 2017
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(1)
Dear Maggie,
We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
May 18,2017
May 18,2017
1
people found
this helpful
this helpful
Really helpful and efficient, answered all the questions we had. The fees were less than other places we looked too. Great property really well looked after....
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Comment on agent fees
The fees were less than that of those around and were easy to understand (I hate when it's broken down into a million smaller fees)
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Jun 13, 2017
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(1)
Dear Lloyd,
Thank you for your review regarding your experience with our Wandsworth Office.
I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 25,2017
Apr 25,2017
0
people found
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I really appreciate the effort Tom went to which made our finding of a suitable property and the move as smooth as it could be. If you want an easy property search then Tom's your man....
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Comment on agent fees
Agent's fees are a necessary part of life - not saying I like them though!!
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Jun 13, 2017
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(1)
Dear Eoin,
We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 24,2017
Mar 24,2017
0
people found
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Very good and efficient, always on time, Very fast to reply to my request
I highly recommend her. She got me the best deal.
She was also helpful in renewing my contract....
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Jun 13, 2017
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(1)
Dear Hani,
We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 24,2017
Mar 24,2017
0
people found
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Jacksons found us a tenant before my flat was even listed on their website, they had someone ready and waiting and looking in my area. As such I had a full rent offer from them within a week and as tenants they couldn't have been ...
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Comment on agent fees
Competitive
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Jun 13, 2017
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(1)
Dear Steve,
Thank you for your review regarding your experience with our Wandsworth Office.
I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 21,2017
Mar 21,2017
0
people found
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I have found both Kelly and Tom to be extremely helpful and professional in their help and advice in letting out my property. They are very efficient and quick to respond to any issues. The changes of tenants and renewals have been handled very professionally. ...
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Comment on agent fees
Good
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Jun 13, 2017
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(1)
Dear Sian,
I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office.
We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 20,2017
Mar 20,2017
0
people found
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A friend and I were looking for a flat to rent and approached Jacksons to help us. Tom Batchelor was incredible in helping us to view numerous properties, all within our spec and good quality. He was kind, humorous and patient responding promptly and taking ...
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Comment on agent fees
Have already recommended. The fees seemed reasonable.
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Jun 13, 2017
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(1)
Dear Carla,
Thank you very much for your great review regarding our Wandworth Office.
Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 20,2017
Mar 20,2017
0
people found
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I am a professional landlord with nearly 20 years experience of renting out flats and houses to tenants in South West London. In all those years i can honestly say that Jacksons is in the top three that i have ever used over the years. They ...
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Comment on agent fees
very competitve fees. i am very happy with them as their level of service and commitment warrants them.
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Jun 13, 2017
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(1)
Dear Eloise,
We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 13,2017
Mar 13,2017
0
people found
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We always shop around re agents as it's hard to find good ones who are committed,
who work after hour's and who do give you feed back!
That's Jacksons Old York Rd Wandsworth.
Tom and Kelly
A BIG thank you for re letting our flat ...
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Comment on agent fees
Good fees but negotiations are needed
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Mar 13, 2017
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(1)
Dear Stuart,
Thank you very much for your lovely review regarding our Wandsworth Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 16,2015
Aug 16,2015
0
people found
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We have rented our flat through Jacksons Wandsworth since December 2014 and have been very happy with their service. We have been most impressed with their ongoing management of the property, including responding to any queries from our tenants. They are pro active and respond to ...
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Comment on agent fees
Agents fees are not cheap (however they are in line with other agents in the area) however we have found that they are more then capable at being proactive and able in managing the property. Which is why we chose them to manage the property.
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May 16,2014
May 16,2014
3
people found
this helpful
this helpful
Jacksons were by far and away the worst estate agents I have ever dealt with in London - and I have been renting for some time now.
Generally they were incredibly slow to sort out any issues I had with the flat. The boiler took ...
read full review
read full review
What agent could do to change your mind?
Done their job and not always looked to blame others for their inefficiency.Attached Filesnbsp;
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Jun 13, 2014
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Dear sir/madam,
I am very interested in hearing from you about this complaint that you have made through all agents. Jacksons is a member of the property ombudsman and guild of professional estate agents, as such we have a full and comprehensive complaints procedure. Looking at the details you have put in your statement there is no detail about where you lived, who you dealt with for property management, the contractors that went in or at what point in time these issues took place.
I am ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in SW18 
I am very interested in hearing from you about this complaint that you have made through all agents. Jacksons is a member of the property ombudsman and guild of professional estate agents, as such we have a full and comprehensive complaints procedure. Looking at the details you have put in your statement there is no detail about where you lived, who you dealt with for property management, the contractors that went in or at what point in time these issues took place.
I am very keen to enter into some dialogue with you about this situation and see what I can do to help you, regardless of whether or not you still live in the property, you can contact me at [email protected]
Kind regards,
Simon A. Scott
Director
Jacksons Estate Agents