Dear fellowza,
First of all I'm really sorry that you've felt it necessary to put this bad review of us on Allagents. Everything regarding the maintenance of your apartment you state is true and usually the causes of damp mould in student rented properties like yours are exactly as I stated, so I did visit your apartment personally and spoke to you about this a few weeks ago.
What none of us was aware of however - and something we've only learnt about in the last few days - is that the water meter that United Utilities fitted some time back has developed a really bad leak and this is what appears to be one of the causes of the excessive water ingress into your house. The meter is at the back of the cupboard under your kitchen sink which is why neither you nor we had seen it was leaking but we can't fix the meter as it's the property of UU so we've been trying to get a date off them as to when they can come and fix/replace it.
The water leak from the gutter at the front of the house was fixed within 2 days of it being spotted by me when I came out to see you, and we painted your room later that week so although I know you aren't happy about the leaks at least we have responded quickly when I saw there were leaks.
Your window blinds will be replaced in the next few days and United Utilities will also be out to replace your water meter in the next few days too, so finally I'll contact you personally towards the end of this week to ensure you're happy with the results.