33% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
10% lettings fee satisfaction
May 16,2014
May 16,2014
10
people found
this helpful
this helpful
Evening
I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this out as one day I was in work and I received a text message from Romans stating that my checkout of the property had been booked for a said date. - myself and my partner had no idea the landlord was planning to sell as we had yet to receive any notice that our lease was not going to be renewed, not even had the section 21 issued or delivered before we got this text message.
I am an Ex soldier having only left the Army a Year ago after almost ten years of service, but essentially Romans informed me that my lease wasn't being renewed (as the landlord is selling) via a text message before formal /legal notice had been served. When I complained first of all the Bracknell office were apologetic (verbally) and admitted to a mistake being made, but when I asked for a detailed apology in writing and a detailed breakdown of how and why they made this mistake they initially agreed. I then received another phone call stating that they had not done anything wrong and would not be sending me a formal apology as I did not deserve one.
I then emailed head office, who then made the Bracknell manager ring me the next day to apoligise again formally and to put that in writing, I am still yet to receive a detailed breakdown in writing of how this mistake was made
On a side note we have now been looking at other properties being LET by ROMANS, and I was going to put in an offer on a place we viewed yesterday, However have put that on hold for the time being having been informed of the admin fee that ROMANS charges - for myself and my partner to rent a property that is 750pcm, I would have to pay ROMANS an admin fee of £624 in total (after VAT). As an existing tenant i am entitled to a 15% discount but still £624 pounds for to people is insane - its almost a months rent ??? how is this possible? how are they allowed to charge this amount, as my original fees were exactly half a year ago??? also am liable for a separate charge of anything between £70-£140 for a check in, shouldn't this be included in the admin fee. When i asked the letting agent of a detailed breakdown of what my admin fee paid for exactly he was not able to tell me or assign cost to any one process and was quite panicky about the whole subject. I have done a rough costing of what everything is required in an admin fee, and when i crunch the numbers i cannot get a figure more than £200 pounds - that's including labour, as all the checks etc that are required are relatively low priced, and anyone can do them, you definitely don't need any qualifications or degree level education there!
Also how are Romans fees this high when other agencies are half the price?
I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this out as one day I was in work and I received a text message from Romans stating that my checkout of the property had been booked for a said date. - myself and my partner had no idea the landlord was planning to sell as we had yet to receive any notice that our lease was not going to be renewed, not even had the section 21 issued or delivered before we got this text message.
I am an Ex soldier having only left the Army a Year ago after almost ten years of service, but essentially Romans informed me that my lease wasn't being renewed (as the landlord is selling) via a text message before formal /legal notice had been served. When I complained first of all the Bracknell office were apologetic (verbally) and admitted to a mistake being made, but when I asked for a detailed apology in writing and a detailed breakdown of how and why they made this mistake they initially agreed. I then received another phone call stating that they had not done anything wrong and would not be sending me a formal apology as I did not deserve one.
I then emailed head office, who then made the Bracknell manager ring me the next day to apoligise again formally and to put that in writing, I am still yet to receive a detailed breakdown in writing of how this mistake was made
On a side note we have now been looking at other properties being LET by ROMANS, and I was going to put in an offer on a place we viewed yesterday, However have put that on hold for the time being having been informed of the admin fee that ROMANS charges - for myself and my partner to rent a property that is 750pcm, I would have to pay ROMANS an admin fee of £624 in total (after VAT). As an existing tenant i am entitled to a 15% discount but still £624 pounds for to people is insane - its almost a months rent ??? how is this possible? how are they allowed to charge this amount, as my original fees were exactly half a year ago??? also am liable for a separate charge of anything between £70-£140 for a check in, shouldn't this be included in the admin fee. When i asked the letting agent of a detailed breakdown of what my admin fee paid for exactly he was not able to tell me or assign cost to any one process and was quite panicky about the whole subject. I have done a rough costing of what everything is required in an admin fee, and when i crunch the numbers i cannot get a figure more than £200 pounds - that's including labour, as all the checks etc that are required are relatively low priced, and anyone can do them, you definitely don't need any qualifications or degree level education there!
Also how are Romans fees this high when other agencies are half the price?
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5th Jan 2023
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Opening Hours
Address
Romans
Roman House118 The Broadway
Warfield,Bracknell
Berkshire
RG12 1AR
01344 400 100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 80% | £300,000 | £485,000 |
| Lettings | 0% | 10% | £700 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 4 | 55 | 9 | 14 | 2 | 10 | 1 | 7 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 05,2023
Jan 05,2023
0
people found
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Charlotte was fantastic from the beginning till the end,verry Helpfully,i Really Appreciate and Thank you to all staff from romans Bracknell🙏...
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Feb 23,2022
Feb 23,2022
0
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I had a most exellent service from Jack Fisher troughout the renting proces.Very helpful,friendly and responsive to all my questions.5 star customer service....
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May 01,2021
May 01,2021
3
people found
this helpful
this helpful
First time buyer, called to book a viewing last Friday, got told that Jack would call me back Monday at 9:30, had no call. Called on Tuesday and booked the viewing. Had no confirmation, so called on Thursday to confirm, which was correct. Turn up at ...
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Dec 02,2020
Dec 02,2020
0
people found
this helpful
this helpful
It was Jon Langley who guided us through this often difficult procedure, even taking on the powerful developers who were our vendors twice and winning on both occasions. Would thoroughly recommend this young man to anyone especially if purchasing a new home....
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Jun 27,2018
Jun 27,2018
1
people found
this helpful
this helpful
Rohan was particularly outstanding, courteous, knowledgeable, good ideas for improvements, instead of just showing us around, he actually 'sold' the property. We had lots of return visits before we committed and nothing was too much trouble. Jonathan was also excellent, would highly recommend...
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Comment on agent fees
Good. Up for negotiations
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Mar 07,2018
Mar 07,2018
0
people found
this helpful
this helpful
Sarah was fantastic from start to finish of finding us what we wanted , explained what we wanted and the first house she showed us we rented, she was always available when we needed any questions answered and sent a lovely email after we moved in
...
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Comment on agent fees
As this is our first rental I didn't have any others to compare to
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Nov 07,2017
Nov 07,2017
9
people found
this helpful
this helpful
Nightmare from start to finish.
They seem to have a new property manager every few months which goes to show they can't keep a steady position at that place and you get fobbed off to someone new who don't know what they are doing or ...
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Comment on agent fees
No good comments to say.
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Sep 15,2017
Sep 15,2017
11
people found
this helpful
this helpful
Awful. Avoid like the plague! I was in my property for 5 years, rent was always on time and I had inspections every 12 weeks through the whole time so they were aware the house was always spotless. I moved out on Friday and the landlord agreed ...
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Comment on agent fees
Extortionate.
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Mar 21,2017
Mar 21,2017
9
people found
this helpful
this helpful
Complete rogues, I would never use Romans again for selling. They will give you the highest valuation so that you obviously sign up with them, then a week later call you to say that you need to drop the price - surely that amounts to ...
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Mar 24, 2017
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(1)
Further to your review, comments regarding our service whether negative or positive are extremely important to us and I am sorry in this instance we have not met your expectations.
I would very much like to discuss your review with you in person and therefore, would invite you to contact me on my email or direct dial listed below.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
[email protected] ...
Jan 20,2017
Jan 20,2017
8
people found
this helpful
this helpful
As a long-term landlord I can say that Romans are the worst I have every experienced. They do not care about the landlord or the tenants and only seem to look after themselves (and charge for everything and hold on to your money whilst sorting ...
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Comment on agent fees
For the "service" offered - outrageous
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Nov 21,2016
Nov 21,2016
7
people found
this helpful
this helpful
The worst estate agent you can imagine!!!
After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions.
Unfortunately our estate agent was bought by Romans ...
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Comment on agent fees
BAD!!!
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Sep 19,2016
Sep 19,2016
5
people found
this helpful
this helpful
I am a Landlord with two properties, until May of 2016 they were manged by Leaders who were merged with Romans who took over the management. They are dire.
One potentially useful feature is online statements and other details, this is good except that when I ...
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Comment on agent fees
Outrageously high for example to renew a tenancy with no changes £70 + VAT.
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Jun 24,2016
Jun 24,2016
6
people found
this helpful
this helpful
Every customer would expect polite professional behaviour. When dealing with the Bracknell Romans Sales Team one receives rude, condescending and dismissive behaviour. Contradicting content/feedback on queries depending with whom you are speaking with. There is a clear drop of customer focus once a 'deal' ...
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Jun 21,2016
Jun 21,2016
5
people found
this helpful
this helpful
Would give 0 rating if an option. Utterly uncaring and incompetent. Gushingly helpful until you sign up and then spent time since not even doing their basic job with me constantly having to chase them up. Tried to squeeze money out of me and my tenant ...
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What agent could do to change your mind?
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.Attached Filesnbsp;
Comment on agent fees
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
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Jun 21,2016
Jun 21,2016
0
people found
this helpful
this helpful
Recently used Romans Bracknell branch as I sold my house in Bracknell to move on to new adventures. I found them to be very professional and on the very final day could not have moved without the help from Josh Aylott who deserves as special ...
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Comment on agent fees
Market average
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Oct 11,2015
Oct 11,2015
6
people found
this helpful
this helpful
I started the process of placing my property on the market and arranged viewings with a few agents, one of which was Romans.
On the morning of the viewing with Romans, we found out we had lost a baby. My partner had called Romans asap ...
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Apr 06,2015
Apr 06,2015
8
people found
this helpful
this helpful
I chose Romans and Oliver after speaking to him a two of his competitors. The brief was to let out my 3 bedroom property which I have recently finished renovating to a very high standard. On our initial and subsequent meetings and conversations until I signed ...
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What agent could do to change your mind?
Uncompetitive for the service they provideAttached Filesnbsp;
Comment on agent fees
Uncompetitive for the service they provide
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Jan 08,2015
Jan 08,2015
4
people found
this helpful
this helpful
I would never use Romans through choice again. I Received a phone call 4 hours before i was due to visit a property informing me this now wasnt possible as they couldnt get the keys. When we eventually picked a property Charlotte spelt my name wrong ...
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What agent could do to change your mind?
Checked names were spelt correctly on emails. Apologised for mistake and answer calls afterwards. Checked bank account before demanding to know when deposit had been paidAttached Filesnbsp;
Comment on agent fees
Paid alot of money for mistakes to be made
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Nov 02,2014
Nov 02,2014
6
people found
this helpful
this helpful
When I first rented my property (managed by Romans) in August 2013 with the help of Charlotte, I couldn't praise her more. She was very helpful, polite and more importantly replied to me quickly.
Sadly this service was not backed up by their property management team. ...
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May 16,2014
May 16,2014
10
people found
this helpful
this helpful
Evening
I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this ...
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read full review
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May 20, 2014
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(1)
Thank you for your feedback and I would like to take this opportunity to apologise for the service that you have received.
I understand that you are speaking with the manager at the Bracknell Office, Richard Chambers and you will be meeting with him shortly to discuss these issues as per our complaints procedure.
We do take complaints very seriously and I look forward to hearing of a resolution once yo have met with Richard.
Kind regards,
John Sumner
Regional Lettings Director ...
Aug 27,2013
Aug 27,2013
5
people found
this helpful
this helpful
Terrible experience, do not deliver a service to warrant the 1.8% +VAT charge. Poor communication. Did not follow my instructions. I had a friend ring up as I was concerned with the service I was getting to ask about my property that I was selling. They ...
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What agent could do to change your mind?
Provide a better service to warrant 18 service or reduce fees better communication not lied to me or potential new client provide better training or recruit staff that can handle difficult customersAttached Filesnbsp;
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Feb 14, 2014
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(3)
Hello,
I would appreciate the opportunity of discussing your thoughts and comments regarding Romans and our staff, to see how your views and opinions can help us improve.
If you would like to contact me directly, my details are below.
I look forward to hearing from you.
Mark Wright
01344 404705
[email protected]
Regional Manager, Residential Sales ...
Apr 23,2013
Apr 23,2013
0
people found
this helpful
this helpful
Paula is very good at keeping in contact with me and expiditing repairs that are needed on the property. She always informs me in a timely manner if there will be an inspection and also if there is anything that has not happened she will ...
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Apr 08,2013
Apr 08,2013
0
people found
this helpful
this helpful
Mrs. Reid does take care, informs me about all necessary objectives as quichly as possible. Confusing is the contact to her via the old e-mail adress of Mrs. Rosemary Preece. Further irritation is by the Romans policy as described by Mrs. Reid not to work ...
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Apr 08,2013
Apr 08,2013
0
people found
this helpful
this helpful
The property provided is brand new and with highest quality standards. Moreover, I liked the fact that the property was fully equipped and nicely decorated. Great support from the agent during tenancy....
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Apr 08,2013
Apr 08,2013
0
people found
this helpful
this helpful
On a month to month basis the service is pretty good. It is fully managed and the turnaround time and organising of contractors to attend to any issues is usually OK - the administration is also good. on the flip-side, there have been a few ...
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Feb 27,2013
Feb 27,2013
0
people found
this helpful
this helpful
Throughout the leasing process we found Romans to be very efficient, supportive and proffessional, in particular Sally was extremely efficient in responding to our needs and and providing answers to any queries that we may have....
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Feb 20,2013
Feb 20,2013
0
people found
this helpful
this helpful
I found the whole of the Romans Team at Bracknell very helpful and friendly during the time that my property was for sale with them. I would recommend using Romans to whomever may need their services....
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Feb 11,2013
Feb 11,2013
0
people found
this helpful
this helpful
I have always found Paula extremely helpful and incredibly quick to react to any issue. I would recommend her to anyone who is looking for a reliable and conscientious letting agent....
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Feb 08,2013
Feb 08,2013
0
people found
this helpful
this helpful
I have been lucky enough to have Sylvia Reid managing my property for many years. Sylvia has the experience and contacts to ensure that I don't have to worry about my property. Sylvia has quickly dealt with major problems (broken hot water heater, failed gas ...
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Feb 06,2013
Feb 06,2013
0
people found
this helpful
this helpful
Charlotte was very helpful throughout the whole move. Any questions or queries I had were answered effectively & efficiently. I hope the next time I move the agent is as good again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I understand that you are speaking with the manager at the Bracknell Office, Richard Chambers and you will be meeting with him shortly to discuss these issues as per our complaints procedure.
We do take complaints very seriously and I look forward to hearing of a resolution once yo have met with Richard.
Kind regards,
John Sumner
Regional Lettings Director