67% lettings valuation accuracy
50% lettings fee satisfaction
May 14,2014
May 14,2014
4
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Be very careful with this Letting Agents. They lie to get you to agree to a tenancy, obviously very interested in any commision scheme they may be on and not interested in the service they provide or the welfare of their customers. They are rude. They took £1368 of our money and we have received nothing for it. As a result, we have suffered unnecessary stress and financial difficulties.
I viewed a property with them that had been left in a mess by the previous tenants, I was told upon viewing the property that it would be in 'perfect condition' to move into, that the Landlord was going to do a lot of work on the property and that the Landlord would 'literally do anything we required'. They also told me that there would be no admin fees whatsoever and that the only fee we would pay would be the reference fees and the deposit. I naively believed all of this and agreed to go ahead with the process of letting the property. I do have a witness who was with me when all of this was said.
The agents gave us a deadline to pay our money by, if we wanted the property. They gave us one day to sign the relevant documents, requiring us to sign the inventory having not viewed the property. Yes, we again naively went along with this - we trusted what they had told us and were worried about missing the opportunity to rent the property which they had said would happen if we didn't reach the deadline for having signed the documents and paying the money. We were confused that they took £350 admin fees - after telling us that there were no admin fees....
When we collected the keys, we were of course excited to see our new house - when we arrived (on our own) we were so shocked at what was there. The place was very dirty, a lot of rubbish had been left (e.g. rotting food, cigarettes, tobacco etc.), many of the previous tenant's belongings were still there (e.g. clothing, a fridge which smelt disgusting), there was paint all over the floor, a broken dishwasher which was completely unusable, a cracked plug (which was potentially dangerous), the bins outside were full of the wrong rubbish - which I know the council would have refused to collect as they do when you do not put the correct rubbish in the correct containers. The list goes on and we do have photographs of everything.
Upon contacting the agents to query the admin fees they had taken, as well as the state of the property - they were slow to respond, not offering reasonable solutions, they were rude and ignored many of our telephone calls and emails. We were obviously upset by this point, Jayne the branch manager was particularly rude - making the whole situation more stressful and upsetting. We sent a list of the problems via email to the agents, expecting that they would perhaps show this to the landlord and liaise with him for us. They didn't do this. We eventually agreed to meet the landlord at the property ourselves to go through what we weren't happy with (no agents were present). We then handed the keys back over to him for over a week and waited for the problems to be resolved (bearing in mind we have paid rent and are not actually living there at this point).
When we were told the property was again ready to move into - we collected the keys again and went to view it, again on our own. When we went in, it was in much better condition this time. However, we discovered that the bathroom window was stuck open and it was not possible to close. We discovered the immersion heater switch was hanging off the wall (which again could be dangerous), we were left with over -£20 electric and gas to pay, again the list goes on and on. We do have photographic evidence of all of the above and have kept all of our email correspondence.
So, again we contacted the agents, again they were slow to respond, giving excuse after excuse as to why they couldn't help us - such as 'Jayne is off sick'. 'Jayne is on holiday', 'we cannot get hold of the Landlord'. When we did speak to Jayne - she was incredibly rude - at one point when my fiance said to Jayne that the immersion heater switch was potentially dangerous, she replied 'are you an electrician?'. Anyway, eventually they called us and said the Landlord was refusing to do any more to the property and that as we are unhappy with the property, 'would you like to be released from the tenancy?' to which we replied in asking if would we receive a full refund of the £1368 we had paid, they said we would. So, as we wanted an end to this whole ordeal, we agreed. We would never have agreed to this if we thought for a second we would lose all of our money....
When trying to receive our refund - they were slow, rude and giving different excuses each time again - ignoring our emails and telephone calls again. Eventually - Jayne spoke to us and said that we would not be receiving a penny of our refund that they had told us we would get - not the £350 admin fees that we had been told we would not have to pay from the beginning anyway, not the reference fees, or the deposit and rent that we'd paid not to even live there! So at this point, we were left with no property to move into and £1368 down.
At this point - we had no choice but to try and take it further within the company. We contacted Countrywide UK who own Beresford Adams, they were very helpful and understanding, as well as efficient, things were beginning to look up. Countrywide passed our complaint to an Area Manager - who again seemed professional (unlike either person from the Wrexham branch of Beresford Adams). In the meantime, we had been able to track down our deposit (with no help whatsoever from Beresford Adams in Wrexham).
After investigating the situation, the Area Manager agreed to refund £300 of the admin fees only. We obviously then queried the rest of our money - we also wanted the £300 refund in writing. The Area Manager had been told by the agents at the Wrexham branch that we had asked to end the tenancy - not that they had offered it to us (so they had lied to her too by the sounds of it) - which is why they didn't feel it necessary to refund us the admin fees or rent? Unfortunately, we were then ignored for a further 2 weeks. Receiving no confirmation of the refund in writing and no cheque. So, we are currently still £873 out of pocket (as mentioned we had tracked down our deposit ourselves) - for which we have received absolutely nothing for. Today, the area manager agreed to send an email stating that we would receive the £300 back but that we would not be receiving any more of our money. We are still waiting for this email - I'm really hoping we don't get ignored again.
Regrettably, we now have no other option than to take this matter further - to the property ombudsman and anything else we can do. I am so shocked with the way we have been treated, I genuinely can't believe it and the fact that even after following a complaints procedure, we are still out of pocket over £800. It's shocking that they have got away with this so far,
So, my advice to anybody reading this would be to stay well away from them - whether you are a Landlord or tenant. For Landlords - they obviously don't give the correct advice or guidance that you would expect when paying the fees you would have to pay - otherwise we wouldn't have gone through what we did. Save yourself the possibility of going through anything similar to what we have and IF you do decide to go with them - get EVERYTHING in writing, as they will without a doubt lie if they think they can get away with it.
I viewed a property with them that had been left in a mess by the previous tenants, I was told upon viewing the property that it would be in 'perfect condition' to move into, that the Landlord was going to do a lot of work on the property and that the Landlord would 'literally do anything we required'. They also told me that there would be no admin fees whatsoever and that the only fee we would pay would be the reference fees and the deposit. I naively believed all of this and agreed to go ahead with the process of letting the property. I do have a witness who was with me when all of this was said.
The agents gave us a deadline to pay our money by, if we wanted the property. They gave us one day to sign the relevant documents, requiring us to sign the inventory having not viewed the property. Yes, we again naively went along with this - we trusted what they had told us and were worried about missing the opportunity to rent the property which they had said would happen if we didn't reach the deadline for having signed the documents and paying the money. We were confused that they took £350 admin fees - after telling us that there were no admin fees....
When we collected the keys, we were of course excited to see our new house - when we arrived (on our own) we were so shocked at what was there. The place was very dirty, a lot of rubbish had been left (e.g. rotting food, cigarettes, tobacco etc.), many of the previous tenant's belongings were still there (e.g. clothing, a fridge which smelt disgusting), there was paint all over the floor, a broken dishwasher which was completely unusable, a cracked plug (which was potentially dangerous), the bins outside were full of the wrong rubbish - which I know the council would have refused to collect as they do when you do not put the correct rubbish in the correct containers. The list goes on and we do have photographs of everything.
Upon contacting the agents to query the admin fees they had taken, as well as the state of the property - they were slow to respond, not offering reasonable solutions, they were rude and ignored many of our telephone calls and emails. We were obviously upset by this point, Jayne the branch manager was particularly rude - making the whole situation more stressful and upsetting. We sent a list of the problems via email to the agents, expecting that they would perhaps show this to the landlord and liaise with him for us. They didn't do this. We eventually agreed to meet the landlord at the property ourselves to go through what we weren't happy with (no agents were present). We then handed the keys back over to him for over a week and waited for the problems to be resolved (bearing in mind we have paid rent and are not actually living there at this point).
When we were told the property was again ready to move into - we collected the keys again and went to view it, again on our own. When we went in, it was in much better condition this time. However, we discovered that the bathroom window was stuck open and it was not possible to close. We discovered the immersion heater switch was hanging off the wall (which again could be dangerous), we were left with over -£20 electric and gas to pay, again the list goes on and on. We do have photographic evidence of all of the above and have kept all of our email correspondence.
So, again we contacted the agents, again they were slow to respond, giving excuse after excuse as to why they couldn't help us - such as 'Jayne is off sick'. 'Jayne is on holiday', 'we cannot get hold of the Landlord'. When we did speak to Jayne - she was incredibly rude - at one point when my fiance said to Jayne that the immersion heater switch was potentially dangerous, she replied 'are you an electrician?'. Anyway, eventually they called us and said the Landlord was refusing to do any more to the property and that as we are unhappy with the property, 'would you like to be released from the tenancy?' to which we replied in asking if would we receive a full refund of the £1368 we had paid, they said we would. So, as we wanted an end to this whole ordeal, we agreed. We would never have agreed to this if we thought for a second we would lose all of our money....
When trying to receive our refund - they were slow, rude and giving different excuses each time again - ignoring our emails and telephone calls again. Eventually - Jayne spoke to us and said that we would not be receiving a penny of our refund that they had told us we would get - not the £350 admin fees that we had been told we would not have to pay from the beginning anyway, not the reference fees, or the deposit and rent that we'd paid not to even live there! So at this point, we were left with no property to move into and £1368 down.
At this point - we had no choice but to try and take it further within the company. We contacted Countrywide UK who own Beresford Adams, they were very helpful and understanding, as well as efficient, things were beginning to look up. Countrywide passed our complaint to an Area Manager - who again seemed professional (unlike either person from the Wrexham branch of Beresford Adams). In the meantime, we had been able to track down our deposit (with no help whatsoever from Beresford Adams in Wrexham).
After investigating the situation, the Area Manager agreed to refund £300 of the admin fees only. We obviously then queried the rest of our money - we also wanted the £300 refund in writing. The Area Manager had been told by the agents at the Wrexham branch that we had asked to end the tenancy - not that they had offered it to us (so they had lied to her too by the sounds of it) - which is why they didn't feel it necessary to refund us the admin fees or rent? Unfortunately, we were then ignored for a further 2 weeks. Receiving no confirmation of the refund in writing and no cheque. So, we are currently still £873 out of pocket (as mentioned we had tracked down our deposit ourselves) - for which we have received absolutely nothing for. Today, the area manager agreed to send an email stating that we would receive the £300 back but that we would not be receiving any more of our money. We are still waiting for this email - I'm really hoping we don't get ignored again.
Regrettably, we now have no other option than to take this matter further - to the property ombudsman and anything else we can do. I am so shocked with the way we have been treated, I genuinely can't believe it and the fact that even after following a complaints procedure, we are still out of pocket over £800. It's shocking that they have got away with this so far,
So, my advice to anybody reading this would be to stay well away from them - whether you are a Landlord or tenant. For Landlords - they obviously don't give the correct advice or guidance that you would expect when paying the fees you would have to pay - otherwise we wouldn't have gone through what we did. Save yourself the possibility of going through anything similar to what we have and IF you do decide to go with them - get EVERYTHING in writing, as they will without a doubt lie if they think they can get away with it.
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Mar 27, 2018
As stated by the above person I moved into a property rented by Berrisford addams again left in poor condition by previous tenant soild matters poor over cleanliness now there say iv left the property in a mess's and with holding my deposit this is no way a business that is capable to let property and run it !
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30th Aug 2017
reviewed by 'Pwllglas'
24th Oct 2016
reviewed by 'Louise'
9th Jul 2016
reviewed by 'tooplanx'
30th Nov 2015
reviewed by 'Susie'
27th Nov 2015
reviewed by 'Graham'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 50% | £450 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 0 | 9 | 1 | 7 | 0 | 1 | 3 |
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Aug 30,2017
Aug 30,2017
0
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Ombudsman found in my favour following a series of mismanagement and lies throughout the management or I should say mismanagement of my property. It was wrecked whilst beresford Adams denied their failures in tenant vetting and post inspection follow up. They failed to do either ...
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Bad given they can't do their job
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Oct 24,2016
Oct 24,2016
0
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I have recently sold my property via Beresford Adams and was very pleased with the service. Leanne in particular was continually chasing up the progression of the sale and despite lack of feedback form the purchases solicitors she remained positive and continued to keep me ...
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Fees seemed average
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Jul 09,2016
Jul 09,2016
2
people found
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The staff are all very friendly but useless when it comes to actually getting things done. Roger was quite responsive while setting up the mortgage, but after the initial paperwork we had to chase him all the way. He would frequently lie about the progress ...
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What agent could do to change your mind?
Fees were okay: around ‚£350.Attached Filesnbsp;
Comment on agent fees
Fees were okay: around ‚£350.
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Jan 11,2016
Jan 11,2016
0
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Delighted with the service I received from Amie Preece at Beresford Adams Wrexham
She was friendly, patient and professional, replying promptly to any concerns I had via both phone and email. I felt throughout that Amie took my interests and concerns seriously, and was doing ...
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ok
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Nov 30,2015
Nov 30,2015
1
people found
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this helpful
Amy looked after us throughout our whole experience, from going into the office to arrange a viewing to attending the viewing with us and then following up afterwards. She then took our offer forward and ensured that we were kept informed at each stage of ...
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Nov 27,2015
Nov 27,2015
1
people found
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this helpful
The staff, Louise the manager, Amie and Chanel were always very polite and courteous and couldn't do enough for us, they always answered any questions put to them and if they didn't know they would get back to us with the answer. The staff were ...
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Comment on agent fees
We have had to pay again for searches which was ‚£350 each time,when we were advised that the 100%retention put on property was not our fault but santanders and would not have to pay again on new property we are purchasing.
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Nov 26,2015
Nov 26,2015
0
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house was up for sale with some other agent eight months no views
went to Beresford Adams was sold in six weeks...
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Comment on agent fees
was a bit expensive but the end of the day they sold it
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Nov 10,2015
Nov 10,2015
1
people found
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this helpful
Roger was recommended to me through a colleague. I had no recent experience in buying a home but Roger made the whole experience less stressful. He explained the types of mortgages and helped me find a mortgage which was right for me. He always reminded ...
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Nov 05,2015
Nov 05,2015
1
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this helpful
My letting was dealt with efficiently and effectively and the staff in the branch were courteous and professional at all stages....
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Nov 05,2015
Nov 05,2015
1
people found
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this helpful
Very good overall rating was very helpful and answered any questions was also very efficient with everything with helping me get into the propety quickly.
Very good at his job :) thanks again!...
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Comment on agent fees
Admin fee is overrated just to print off something on some paper I could have done it myself for less than ‚£10 I understanddthat it has to be paid for but ink and paper does not cost over ‚£200.
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Oct 30,2015
Oct 30,2015
1
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A very friendly and helpful service was provided by Scott Richards at Beresford Adams. We had a number of queries about the property/tenancy before viewing which were all handled very efficiently. Having viewed the property, we requested to go back for a second visit ...
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I felt the level of fees was a little high.
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Oct 30,2015
Oct 30,2015
1
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I have no problems with the service provided by Scott and other members of the team. He is polite, efficient and provided what appears to be a suitable tenant.
Thank you...
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Oct 29,2015
Oct 29,2015
1
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this helpful
Scott was fantastic from start to finish with the lettings always on hand to help out and was great when we wanted to leave...
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Comment on agent fees
I was only unaware of the renewal fee after the 6 months that's one of the reasons for leaving
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Jun 24,2015
Jun 24,2015
0
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Very professional. Smooth quick process. Lovely girls to deal with made us feel like friends. Highly recommend them. Make this agents your first port of call...
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Jun 23,2015
Jun 23,2015
1
people found
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Chanel went over and above to sell our house. She kept us informed every step of the way and accommodated the buyer to secure the sale. We were updated via the telephone and then the conversation was confirmed by email.
Beresford Adams were proactive in ...
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Mar 23,2015
Mar 23,2015
0
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Great estate agents, got lots of viewings on my property and was kept well informed with regards to feedback from the viewings, chanel was lovely, always friendly and able to offer me good advice when considering different options to to get my property sold.
When ...
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Comment on agent fees
I do think the fees are on the high side, but do feel I got an excellent service.
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Mar 01,2015
Mar 01,2015
0
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The customer service I recieved from Amie at Beresford Adams wrexham was superb. She was super efficient and it was a pleasure to deal with her. Actually away on holiday when we completed and she dealt with solicitors and vendor on our behalf .
thanks Amie !!!...
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Nov 13,2014
Nov 13,2014
1
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As a purchaser of the property being sold by Beresford Adams, we could not have had a more attentive service. We experienced legal problems with our own sale, which were rectified via this agent. The agent went over and beyond her duty to ensure that ...
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Jun 18,2014
Jun 18,2014
1
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I was recently out actively viewing properties for a buy to let. The ladies listened to what I wanted and only offered me properties that were suitable which would give me the best return for my money. They were always very polite and enthusiastic even ...
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May 30,2014
May 30,2014
2
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a huge thankyou to roger and amie in helping me choose and purchase my first home! roger was excellent with all of his advice and completely impartial in helping me get the right mortgage. being a first time buyer I found this quite daunting but ...
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May 23,2014
May 23,2014
0
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Beresford Adams, Wrexham, we're very helpful, friendly and professional during the purchase of our new home. All negotiations were handled promptly and nothing was to much trouble. An excellent service, would not hesitate to recommend them....
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May 19,2014
May 19,2014
1
people found
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this helpful
Chanel acted on our behalf whilst selling the property, she was helpful, committed and worked to our requirements. Quite often Chanel was challenged by very difficult solicitors, on both sides, but she worked hard to ensure we worked to deadlines despite ongoing issues, overall I ...
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May 14,2014
May 14,2014
4
people found
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this helpful
Be very careful with this Letting Agents. They lie to get you to agree to a tenancy, obviously very interested in any commision scheme they may be on and not interested in the service they provide or the welfare of their customers. They are rude. ...
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Mar 27, 2018
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As stated by the above person I moved into a property rented by Berrisford addams again left in poor condition by previous tenant soild matters poor over cleanliness now there say iv left the property in a mess's and with holding my deposit this is no way a business that is capable to let property and run it ! ...
Apr 17,2014
Apr 17,2014
6
people found
this helpful
this helpful
Where do I start?
My fiancƒÂ©e went to view this property at the end of February beginning of March and it was left in a pretty bad state by the previous tenants. My fiancƒÂ©e was assured that the property would be fixed and ...
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What agent could do to change your mind?
Dont lie and stealAttached Filesnbsp;
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Mar 27,2014
Mar 27,2014
1
people found
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Amy and Chanel are very quick to let us know what properties they have on the market and constantly keep in touch during the whole process. I have never met an agent that has communicated and kept us informed so well. These 2 girls offer a ...
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Mar 24,2014
Mar 24,2014
2
people found
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this helpful
Superb service from Chanel and Amy. House sold in 3 days. Regular feedback. Would definately recommend...
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Jan 02,2013
Jan 02,2013
8
people found
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this helpful
This company are full of false promises. Don't fall for their selling technique when they come around knocking. They will promise to do all this stuff for you but you have to phone them constantly and as you sign a contract you can not come ...
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What agent could do to change your mind?
They could have been honest and not told constant lies to cover themselvesAttached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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