Butler & Stag
Shoreditch, London, EC2A
4.8/5, 147 reviews
99% recommended
94% sales valuation accuracy
95% sales fee satisfaction

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“I have recently let a flat through Butler & Stag and ......”

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May 14,2014
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Jaime
By: 'Ema'
May 14,2014
1 people found
this helpful
I have recently let a flat through Butler & Stag and am hugely impressed with their communication, management and courtesy throughout.

Our deposit is in a protection scheme, a third party inventory clerk (who was very polite) welcomed us on the move in date and Jaime was extremely open and up front about all the steps needed to make our agreement as smooth a process as possible. Highly recommended.
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Latest Reviews

View all Reviews 147
12th Jul 2019
reviewed by 'Laura'
“If I could give less stars I would. Worst experience trying to buy a flat through them. I dealt with ......”
9th Jul 2019
reviewed by 'Luke'
“Amy Mack is amazing. We were locked out of our flat by mistake by a contractor without the specific key ......”
23rd Nov 2018
reviewed by 'Dennis'
“Lewis helped us to successfully rent a property in Hoxton there were a few snags along the way that needed ......”
19th Nov 2018
reviewed by 'Dennis'
“Lewis help us to successfully rent a property in Hoxton. There were a few snags along the way that needed ......”
19th Feb 2018
reviewed by 'Sarah'
“We would like to thank James and his team at Butler & Stag for supporting us through a very drawn out ......”
2nd Feb 2018
reviewed by 'Peter'
“James did a great job selling our flat into a challenging market. He kept a positive and professional attitude at ......”
Opening Hours
  • Monday: 00:00 - :00
  • Tuesday: 00:00 - :00
  • Wednesday: 00:00 - :00
  • Thursday: 00:00 - :00
  • Friday: 00:00 - :00
  • Saturday: 00:00 - :00
  • Sunday: 00:00 - :00
Address

Butler & Stag
96a Curtain Road
Shoreditch,London
Greater London
EC2A 3AA
020 7613 5550

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 95% £231,000 £1,100,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 1 33 0 55 0 30 0 5 1
Areas covered
  • EC2
  • N1
  • E1
  • N16
  • E2
  • EC1
  • E5
  • EC3
  • E8
  • E9
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“If I could give less stars I would. Worst exp......”

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Jul 12,2019
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Lewis
By: 'Laura'
Jul 12,2019
2 people found
this helpful
If I could give less stars I would. Worst experience trying to buy a flat through them. I dealt with Lewis who always called and acted like he had everything in hand when actually he got most things wrong - including the ground rent and ...
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By: Catherine
Jan 21, 2020
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I agree I wouldn't trust them, clearly promised something and do the opposite. ...

“Amy Mack is amazing. We were locked out of ou......”

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Jul 09,2019
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Amy
By: 'Luke'
Jul 09,2019
0 people found
this helpful
Amy Mack is amazing. We were locked out of our flat by mistake by a contractor without the specific key to get into our home. This occurred around 7pm when the contractor was long away with no chance of coming back. It was also raining... ...
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“Property rental...”

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Nov 23,2018
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Lewis
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Jaime
By: 'Dennis'
Nov 23,2018
0 people found
this helpful
Lewis helped us to successfully rent a property in Hoxton there were a few snags along the way that needed ironing out and he always went that extra mile to get them sorted, thereby making it a stress free experience. Great service !!!!...
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Comment on agent fees
GOOD
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“Property Rental...”

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Nov 19,2018
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Lewis
By: 'Dennis'
Nov 19,2018
0 people found
this helpful
Lewis help us to successfully rent a property in Hoxton. There were a few snags along the way that needed ironing out and he always went that extra mile to get them sorted, thereby making it a stress free experience. Great service !!!...
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Comment on agent fees
Good
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“We would like to thank James and his team at ......”

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Feb 19,2018
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James
By: 'Sarah'
Feb 19,2018
0 people found
this helpful
We would like to thank James and his team at Butler & Stag for supporting us through a very drawn out sale, if it wasn't for their negotiation skills, support and expert knowledge of a challenging market I don't know if we would be in the ...
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Comment on agent fees
Competitive.
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“James did a great job selling our flat into a ......”

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Feb 02,2018
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James
By: 'Peter'
Feb 02,2018
0 people found
this helpful
James did a great job selling our flat into a challenging market. He kept a positive and professional attitude at all times, and gave us straightforward and level-headed advice on pricing and during negotiations....
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Comment on agent fees
Professional service with local knowledge, ad better fees than some large national agents.
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“James had my flat photographed and on the website very ......”

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Nov 24,2017
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James
By: 'Diana'
Nov 24,2017
0 people found
this helpful
James had my flat photographed and on the website very quickly - and had a buyer lined up within a day or two of the first viewings. I greatly appreciated the clear and responsive communication throughout the selling process and the sense that nothing was ...
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Comment on agent fees
The fees were competitive
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“James was outstanding throughout, helping me navigate the complex buying ......”

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Nov 10,2017
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James
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Sam
By: 'Ed'
Nov 10,2017
0 people found
this helpful
James was outstanding throughout, helping me navigate the complex buying process for the first time. Communication was excellent and he really went above and beyond to keep things moving forward despite numerous inevitable complications. Highly recommend....
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“My flat in Clapton was a tricky one and we ......”

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Nov 10,2017
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James
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Neil
By: 'Cyril'
Nov 10,2017
0 people found
this helpful
My flat in Clapton was a tricky one and we got there in the end. Thanks to James for his advice and experience. I changed agency throughout the process and Butler&Stag delivered...
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Comment on agent fees
Not Bad
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“What can I say about Butler & Stag. The whole service ......”

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Nov 04,2017
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James
By: 'MA'
Nov 04,2017
0 people found
this helpful
What can I say about Butler & Stag. The whole service from day 1 was brilliant. As soon as James Brough stepped into my flat and we started talking I knew he was a genuine person. He understood my situation and listened and did not just try ...
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Comment on agent fees
The fees was fair in my opinion .
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“Kept constant communication and clear instructions - James did everything ......”

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Aug 25,2017
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James
By: 'JC'
Aug 25,2017
0 people found
this helpful
Kept constant communication and clear instructions - James did everything he could to move things along and check in on any hiccups. Would recommend and consider marketing through B&S in future....
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N/A
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“Looking for a short term let in London is not ......”

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Jun 13,2017
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Sam
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Jaime
By: 'Missy'
Jun 13,2017
0 people found
this helpful
Looking for a short term let in London is not easy but these guys have rented me a fabulous flat for a very competitive price . They have been so helpful and always there to answer any query and make the process easy! Love the flat! ...
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Comment on agent fees
Totally fine
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“These guys worked really hard to get things together the ......”

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Mar 27,2017
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Jaime
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Neil
By: 'edozar'
Mar 27,2017
0 people found
this helpful
These guys worked really hard to get things together the way I needed. I recommend using B&S for letting....
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Comment on agent fees
good fees
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“Jaime and Sam were great to deal with in our ......”

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Mar 09,2017
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Jaime
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Sam
By: 'Nikki'
Mar 09,2017
0 people found
this helpful
Jaime and Sam were great to deal with in our time in the property. Jaime was great at sorting out any problems that arose and constantly kept us informed when anything was going to take a while. When it came to moving out, Sam was ...
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“Great to work with Jaime. She is extremely responsive and ......”

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Mar 01,2017
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Jaime
By: 'Mara'
Mar 01,2017
0 people found
this helpful
Great to work with Jaime. She is extremely responsive and makes sure all issues are solved rapidly. Even on the weekends!...
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“- Great service- Very reactive to our requests- Transparent in their ......”

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Feb 13,2017
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Jaime
By: 'ML12'
Feb 13,2017
0 people found
this helpful
- Great service - Very reactive to our requests - Transparent in their process (e.g., let them know where they are, what still needs to be done) - Very pleasant staff...
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“Jaime and Sam were extremely nice and helpful on my ......”

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Feb 08,2017
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Sam
By: 'Haissam'
Feb 08,2017
0 people found
this helpful
Jaime and Sam were extremely nice and helpful on my flat searching process and beyond that once they helped find a place where really keen on assisting me with all the doubts I had. Overall I am very satisfied with my experience and would recommend ...
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Comment on agent fees
.
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“As a Director of a relocation company, I have worked ......”

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Nov 22,2016
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Neil
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Jaime
By: 'Carolyn'
Nov 22,2016
0 people found
this helpful
As a Director of a relocation company, I have worked with every estate agent in London. I can honestly say that Neil, Jaime and James were some of the best professionals I have worked with. They were responsive and very patient. I certainly will be ...
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Comment on agent fees
Good value for money
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“As a Landlord, I have used B&G before and ......”

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Oct 28,2016
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Sam
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Jaime
By: 'Jean'
Oct 28,2016
0 people found
this helpful
As a Landlord, I have used B&G before and would use again - very understanding of my particular situation and they found us a nice young man who will hopefully be very happy in our flat....
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By: Neil Leahy
Nov 04, 2016
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Dear Jean, Thank you for your review and also for your loyalty. Pleased that we could match a tenant to your needs again, as ever we are here when you need us. Kind Regards, BUTLER & STAG ...

“In such a chaotic real estate market as London, one ......”

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Oct 17,2016
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Sam
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Jaime
By: 'Bruno'
Oct 17,2016
0 people found
this helpful
In such a chaotic real estate market as London, one wants the process of renting a flat to be as quick and painless as possible. Renting through Butler & Stag was exactly that and more. Thanks to Sam Day and Jaime Willitts, renting my cosy and ...
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By: Neil Leahy
Nov 04, 2016
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Dear Bruno, Wow, what a wonderful review, we truely appreciate your customand trust in us. I very pleased to hear that our staff and our service met your needs and expectations. We look forward to working with you again in the future. Kind Regards, BUTLER & STAG ...

“Professional, friendly and reliable service received from both James and ......”

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Oct 17,2016
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James
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Neil
By: 'S.jordan'
Oct 17,2016
0 people found
this helpful
Professional, friendly and reliable service received from both James and Neil on what turned out to be a very complicated sale. They were always quick to respond and incredibly helpful in chasing when needed.Can't recommend them enough!...
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Comment on agent fees
Worth every penny!
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By: Neil Leahy
Nov 04, 2016
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Dear Sara, It was our pleasure assisting you with the sale of your home. Some sales prove to be straight forward and others more complex. Regardless of this our committment remains to see each sale through to the end. Good luck in your new home with Phil and the baby. Kind Regards, BUTLER & STAG ...

“We bought a beautiful detached house in London Fields through ......”

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Oct 12,2016
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Neil
By: 'Marc'
Oct 12,2016
0 people found
this helpful
We bought a beautiful detached house in London Fields through Butler & Stag. As you can imagine, there was a flurry of interest from lots of people! We managed to secure the premises and Neil was fantastic at keeping the vendors focused on the right deal ...
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By: Neil Leahy
Nov 04, 2016
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Dear Marc & Jo, We definitely backed the right horse.. You were both equally easy to deal with which made the process very simple and straight forward. We wish you and the kids a healthy and happy life in the house and can't wait to see it when you have finished the work. All the very best, BUTLER & STAG ...

“I did meet other agents but just felt that B&......”

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Sep 22,2016
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Neil
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James
By: 'lisa'
Sep 22,2016
0 people found
this helpful
I did meet other agents but just felt that B&S had more integrity. Perhaps Neil's long connection to the area helps inform this. It felt like an equal relationship and the communication was very straightforward and responsive. My buyer was not straightforward, but B&...
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By: Neil Leahy
Nov 17, 2016
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Thank you Lisa for such a lovely review, Sometimes not everything is straight forward but i am glad we got there in the end and it was successful. Kind Regards BUTLER&STAG ...

“James and Neil were extremely helpful and diligent in the ......”

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Aug 31,2016
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Neil
By: 'Alex'
Aug 31,2016
0 people found
this helpful
James and Neil were extremely helpful and diligent in the sale of our flat. We were considering both them and Foxtons to handle the sale, but did not hesitate going with B&S after they showed their commitment, knowledge and interest in a thorough home ...
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Comment on agent fees
Very competitive
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By: Neil Leahy
Nov 17, 2016
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Alex, Thank you for your review, were very happy that you chose us to sell your property and that it was a smooth successful process. Kind Regards BUTLER&STAG ...

“Jaime has been my property manager for a few months ......”

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Aug 23,2016
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Jaime
By: 'Brian'
Aug 23,2016
0 people found
this helpful
Jaime has been my property manager for a few months now and she has been the model of professionalism. She has been highly responsive and helpful, coordinating interactions with the landlord and plumbing companies so that I need not do so. I would highly recommend ...
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Comment on agent fees
NA
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By: Neil Leahy
Nov 04, 2016
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Dear Brian, We are very happy to hear about your experience! We work hard to make sure our staff fits our company mission and culture, so we are grateful to hear about your experience. Thank you for the support and we look forward to assiting you in the future. Kind Regards, BUTLER & STAG ...

“I managed to rent out my flat successfully in just ......”

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Aug 18,2016
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Jaime
By: 'Andrea'
Aug 18,2016
0 people found
this helpful
I managed to rent out my flat successfully in just two weeks, after wasting six weeks with a different agent. Neil came to speak to me in my flat to explain the conditions of the contract and, and Jaime dealt with my questions via email, ...
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By: Neil Leahy
Nov 17, 2016
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Hi Andrea, Thank you for your lovely review,So happy that we could help deliver you a good result, within a short time period. Please rest assure that we will strive to exceed your expectations while we continue to manage your property. ...

“James Brough has been professional, helpful and informative throughout the ......”

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Aug 11,2016
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James
By: 'Lynnette'
Aug 11,2016
0 people found
this helpful
James Brough has been professional, helpful and informative throughout the sale of our apartment in Shorediitch. I would recomend James as a point of contact. He was constant with updates throughout the sale process and did his utmost to resolve issues....
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Comment on agent fees
Fees were agreed before the sale and were negotiable.
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By: Neil Leahy
Nov 17, 2016
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Hi Lynnette, Thank you for your lovely comments, I am happy that us here at Butler&Stag could provide you with an outstanding service that can be recommended to others, so they can receive the same commitment to their sale as you did. Kind Regards BUTLER&STAG ...

“James and Neil were excellent in helping us with the ......”

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Aug 09,2016
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Neil
By: 'Anna'
Aug 09,2016
0 people found
this helpful
James and Neil were excellent in helping us with the sale of our flat. James was great from the moment he visited the flat to provide a valuation - very personable and honest, his approach was markedly different from other agents I met, I felt ...
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By: Neil Leahy
Nov 17, 2016
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Hi Anna, Thank you for such a fantastic review, We aim to make the selling/renting of a property as easy as possible for both the Selling and the purchasing party. Were Glad this is something we could do for you. Kind Regards Neil Leahy ...

“Great service from start to finish. James was attentive throughout ......”

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Aug 09,2016
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By: 'DC'
Aug 09,2016
0 people found
this helpful
Great service from start to finish. James was attentive throughout and eased is through the selling process without ever being pushy. The valuation was also spot on and ensured we got offers very quickly after putting the property on the market. I would definitely recommend ...
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By: Neil Leahy
Nov 17, 2016
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Hi, Such a lovely review, thank you for taking the time to do this. Comments like these ones are important to us and others so they know who would also be the best fit for them, when selling or renting there property. Were happy this was such a smooth and successful process for you. Kind Regards BUTLER&STAG ...

“Absolutely fantastic service from start to finish! If you are ......”

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Aug 08,2016
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Neil
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James
By: 'D'
Aug 08,2016
0 people found
this helpful
Absolutely fantastic service from start to finish! If you are looking for a hands-on team who are incredibly attentive to their client's needs, I would say give them a try. I am so grateful that I selected them as an agent because they made a ...
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Comment on agent fees
Reasonable
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By: Neil Leahy
Nov 17, 2016
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Hi , Thank you for taking the time to write such a lovely review. I'm glad that we were able to provide you with a service that you felt confident in using and that you had a quick, smooth sale with us. Kind Regards BUTLER&STAG ...
No image available Neil
(73)
No image available James
(39)
No image available Jaime
(33)
No image available Michael
(23)
No image available Liam
(8)
No image available Sam
(6)
No image available Olivia
(2)
No image available Emma
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CUSTOMER COMPLAINTS HANDLING PROCEDURE



As a firm licensed by the National Approved Letting Scheme, Property Ombudsman, Property Ombudsman for Lettings and Safe Agent Butler & Stag aims to provide the highest standards of service to all landlords, tenants buyers and vendors but to ensure that your interests are safeguarded, we offer the following:

? If you believe you have a grievance, please write in the first instance to Jaime Willitts at the address below:

Butler & Stag 96a Curtain Road, London, EC2A 3AA

? The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

? If you remain dissatisfied with the result of the internal investigation, please contact Butler & Stag’s Director Neil Leahy who will review the complaint.

? Following the conclusion of our in-house review we will write to you with a final written statement.

? If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1.
Last updated at 2:02 PM 12/10/2016 by Neil Leahy

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