50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
May 09,2014
May 09,2014
1
people found
this helpful
this helpful
The estate agent/landlord (brothers - lack of impartiality) has not held true to the Tenancy Deposit Scheme that he is registered with and uses as a marketing tool (displayed in his window) to lure trusting tenants.
As tenants we were threatened (in writing) that if we lodged a dispute with the TDS it would be bypassed and we would be taken to court anyway.
No part (even the undisputed part) of our deposit has ever been returned to us since 2013.
The estate agent does not respect tenants's rights to live in their property without harassment (Philip Shaw thinks he can let himself in with his own set of keys when access has been denied him in writing.)
Even when the court encourages us to settle out of court Shaw and Co. insist on taking everybody to court making the process as drawn out and disruptive as possible.
They did not make good on reported (in writing) faults with the patio door - slugs and ants coming in alternately each season. Lovely.
Would not allow us to open the skylight kitchen window for ventilation then had the cheek to charge us for molding mastic produced through a lack of ventilation (again all in writing...)
Above all else there is an absolute lack of transparency with the agency, we did not have the landlord's contact details (they were apparently the same as the estate agency's business address), were not present at the landlords inspection even after requesting to be and there was never any open discussion between all parties. We were not even offered to sign off the estate agent's inspection because the 'real' inspection would happen with the landlord, but like I say this inspection either happened in secret or not at all.
Make no mistake in the ten years I have been renting property this has been my worst experience of a landlord and particularly an estate agent. In my opinion Shaw & Co have absolutely no respect for their tenants as people, or their legal rights as tenants.
If you want to have a nightmare leaving a property and be sure to not have any part of your deposit returned (whether or not you have the house professionally cleaned and photographically document everything) then Shaw and Co are the estate agents to approach.
Wish us luck for the court date.
As tenants we were threatened (in writing) that if we lodged a dispute with the TDS it would be bypassed and we would be taken to court anyway.
No part (even the undisputed part) of our deposit has ever been returned to us since 2013.
The estate agent does not respect tenants's rights to live in their property without harassment (Philip Shaw thinks he can let himself in with his own set of keys when access has been denied him in writing.)
Even when the court encourages us to settle out of court Shaw and Co. insist on taking everybody to court making the process as drawn out and disruptive as possible.
They did not make good on reported (in writing) faults with the patio door - slugs and ants coming in alternately each season. Lovely.
Would not allow us to open the skylight kitchen window for ventilation then had the cheek to charge us for molding mastic produced through a lack of ventilation (again all in writing...)
Above all else there is an absolute lack of transparency with the agency, we did not have the landlord's contact details (they were apparently the same as the estate agency's business address), were not present at the landlords inspection even after requesting to be and there was never any open discussion between all parties. We were not even offered to sign off the estate agent's inspection because the 'real' inspection would happen with the landlord, but like I say this inspection either happened in secret or not at all.
Make no mistake in the ten years I have been renting property this has been my worst experience of a landlord and particularly an estate agent. In my opinion Shaw & Co have absolutely no respect for their tenants as people, or their legal rights as tenants.
If you want to have a nightmare leaving a property and be sure to not have any part of your deposit returned (whether or not you have the house professionally cleaned and photographically document everything) then Shaw and Co are the estate agents to approach.
Wish us luck for the court date.
What agent could do to change your mind?
He could have not showed up at 9 am at my home banging on the door and trying to let himself in with his own set of keys when I refused access to show the property to prospective tenants in writing as I had friends and family staying over. He could have negotiated the disputed part of our deposit using the the Tenancy Deposit Scheme our tenancy deposit was supposed to be secured by. He could have returned to us the undisputed amount of the deposit. He could have negotiated a settlement with us out of court, as the courts suggested.Attached Filesnbsp;
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Latest Reviews
20th Jan 2022
reviewed by 'Bhavesh'
16th May 2016
reviewed by 'Senna'
9th May 2014
reviewed by 'Claire'
17th Feb 2013
reviewed by '1982xxx'
Opening Hours
Address
Shaw & Co
29 Lower Clapton Road
Hackney,London
Greater London
E5 0NS
020 8986 7327
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 100% | 67% | £1,400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 20,2022
Jan 20,2022
0
people found
this helpful
this helpful
Great service from a company that I would recommend to everyone. Vik at the company was always helpful and professional in every way anytime anything was needed. Never had a problem with anything. Highly recommendd!...
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Jan 05,2022
Jan 05,2022
0
people found
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Very good agency! Totally professional, approachable, friendly and prepared to listen. An exemplary service from the beginning all the way through to completion. Thank you for everything, we shall definitely be using your services in the future!...
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May 16,2016
May 16,2016
1
people found
this helpful
this helpful
I have had the misfortune of asking Shaw & Co to let my flat out in Hayes. The first day when they arrived to view the property and do some paperwork, The sales Manager seemed ok.
He did promise the world though. "We will have this ...
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Jul 17,2014
Jul 17,2014
3
people found
this helpful
this helpful
Absolutely disgraceful treatment by the owner Phillip Shaw. Disrespectful, rude and unprofessional behaviour by him towards us as tenants and in general not a happy person....
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Comment on agent fees
Overly priced. Nightmare agency. Landlady slow. Not priced well for the condition of house. Needs updating.
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May 09,2014
May 09,2014
1
people found
this helpful
this helpful
The estate agent/landlord (brothers - lack of impartiality) has not held true to the Tenancy Deposit Scheme that he is registered with and uses as a marketing tool (displayed in his window) to lure trusting tenants.
As tenants we were threatened (in writing) that ...
read full review
read full review
What agent could do to change your mind?
He could have not showed up at 9 am at my home banging on the door and trying to let himself in with his own set of keys when I refused access to show the property to prospective tenants in writing as I had friends and family staying over. He could have negotiated the disputed part of our deposit using the the Tenancy Deposit Scheme our tenancy deposit was supposed to be secured by. He could have returned to us the undisputed amount of the deposit. He could have negotiated a settlement with us out of court, as the courts suggested.Attached Filesnbsp;
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Feb 17,2013
Feb 17,2013
0
people found
this helpful
this helpful
Left for sale sign on property for 3 months after it was taken off the market.
Wanted to leave property on the market and show people round to "gauge interest" despite landlord changing mind about selling, disregarding us as paying tenants with a young child.
Advertised ...
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Mar 09,2012
Mar 09,2012
2
people found
this helpful
this helpful
I had my property valued by Philip Shaw (manager) who after 5 minutes of looking around my property that it was worth £300,000 to £320,000 at a push. I since had it valued by Keatons and FJLord who valued the property at £400,000, and were very professional. When I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:12 AM 14/04/2021 by allAgents
