“Had one viewing with Ocean for a flat, the service ......”
2 Star Review
May 12,2014
By:
'BlueHat'
May 12,2014
Branch: Bristol, 187-189 Whiteladies Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BS6
Branch: Bristol, 187-189 Whiteladies Road
Sales (Prospective customer)
Postcode: BS6
5
people found
this helpful
Had one viewing with Ocean for a flat, the service was nice but the flat wasn't great. That's not down to Ocean though. After a viewing with Adam we emailed back saying we weren't interested in that rental property but asked for a viewing with two more.
We were handed over to another member of staff who canceled the viewing because they couldn't get access to the property. With 24h notice being part of almost all tenancy agreements, I'd have thought we could have been told before we were half way up the motor way. We carried on thinking we had a viewing with Adam, so continued on. We drove for three hours from Plymouth to Bristol after having another place give us 24h notice to cancel but we're in need of somewhere to live soon in the Bristol area.
After standing outside of the property in plain view for 45minutes I sent an email to Adam Rees and was sent back an automatic message saying he will be out of the office until 10th May. I doubled checked our emails and viewing confirmations to find we had agreed in Friday 9th May at 2pm but alas no one was there.
After attempting to ring three times (and on different numbers) we were met with the answering machine. Left a message at around 2:45 and still haven't heard anything back.
We won't be using Ocean again and we're not sure if we will pursue the other property that was asked to rearrange with.
What agent could do to change your mind?
Improvements:
- Turning up to viewings.
- Canceling as soon as they think access to the property will be a problem (24 hour notice would be perfect or at least the evening before).
- Returning phone calls.
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