Martin & Co
Cardiff, CF24
2.8/5, 48 reviews
42% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
60% lettings fee satisfaction

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“Absolutely disgusted by these letting agents.I rented from them ......”

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May 11,2014
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By: 'Young'
May 11,2014
2 people found
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Absolutely disgusted by these letting agents.

I rented from them for 3 years and got nothing but grief. Now they are doing everything in their power to stop me from reclaiming my deposit.

I wish someone had warned me as I would never have been their customer. This is the least professional letting agency that I have ever had the displeasure of coming across, and the more people I speak to the more I realise that I am not the only one who has been treated like this.
What agent could do to change your mind?
Nothing. Abysmal from beginning to end.
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Latest Reviews

View all Reviews 48
2nd May 2023
reviewed by 'Denzel'
“Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service ......”
2nd May 2023
reviewed by 'Louise'
“After mixing up our details with another tenant who was having trouble with the police, we had the police knocking ......”
25th Feb 2023
reviewed by 'Jonathan D.'
“Selfish, Uncaring, Disgraceful service.I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to ......”
8th Feb 2023
reviewed by 'Trisha'
“This company does not know how to protect deposits in accordance with the law. They're conduct is unethical and unprofessional. ......”
12th Dec 2022
reviewed by 'AT'
“I have used Martin and CO for a number of years both for rental and a sale most recently.I ......”
29th Jul 2022
reviewed by 'Michelle Colvin'
“£337 + vat to draw up a tenancy agreement which is a standard contract with mine and my tenant details added. Extortionate ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
10 The Globe Centre, Albany Road
Cardiff
Cardiff County
CF24 3PE
02920 482250

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £120,000 £176,000
Lettings 86% 60% £450 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 4 4 22 9 0 0 1 1 1
Areas covered
  • CF24
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Lettings DPS
Rankings
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“Worst landlord experience I think it is possi......”

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May 02,2023
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By: 'Denzel'
May 02,2023
0 people found
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Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service contract. Never again....
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“Dangerous with information security and police...”

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May 02,2023
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Chloe
By: 'Louise'
May 02,2023
0 people found
this helpful
After mixing up our details with another tenant who was having trouble with the police, we had the police knocking on our door at 2am. Ms Webber had given our details to the police in place of a problem tenant. After calling nearly constantly from ...
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“Selfish, Uncaring and Disgraceful...”

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Feb 25,2023
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Astrid
By: 'Jonathan D.'
Feb 25,2023
0 people found
this helpful
Selfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do ...
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“This company does not know how to protect dep......”

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Feb 08,2023
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By: 'Trisha'
Feb 08,2023
1 people found
this helpful
This company does not know how to protect deposits in accordance with the law. They're conduct is unethical and unprofessional. They are not accountable for their mistakes and impact all parties finically due to their misconduct. Landlords these agents are mismanaging your properties and charging ...
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“I have used Martin and CO for a number of yea......”

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Dec 12,2022
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Henry
By: 'AT'
Dec 12,2022
0 people found
this helpful
I have used Martin and CO for a number of years both for rental and a sale most recently. I have always found them efficient and effective always promptly answering questions and providing updates. I highly recommended service with a professional outlook and ethos....
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“£337 + vat to draw up a tenancy agreement whi......”

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Jul 29,2022
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By: 'Michelle Colvin'
Jul 29,2022
0 people found
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£337 + vat to draw up a tenancy agreement which is a standard contract with mine and my tenant details added. Extortionate fees!...
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“Martin & Co Cardiff do a great job....”

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Oct 28,2021
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By: 'JJ'
Oct 28,2021
0 people found
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I have used Martin & Co Cardiff for several years to manage a property I have that I let out. They are great at communicating anything to me, and swift to sort out any issues with tenants. We recently had a new tenant move in and ...
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“We are really pleased with Martin & Co Cardif......”

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Sep 17,2021
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Henry
By: 'Hamed'
Sep 17,2021
0 people found
this helpful
We are really pleased with Martin & Co Cardiff service. Excellent and professional state agency. Henry always helped us giving us the support and guidance we needed and offered best service including professional pictures. Stephanie booked the views and worked very efficiently. It didn't take long ...
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“Henry @ the Cardiff branch was excellent. Rea......”

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Sep 06,2021
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Henry
By: 'Kerry'
Sep 06,2021
0 people found
this helpful
Henry @ the Cardiff branch was excellent. Really helped guide us through the process and was always available at the end of the phone when we had questions. Was a pleasure dealing with Martin & Co they really seemed to care about their customers. Thank you for ...
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“Great estate agents...”

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Aug 16,2021
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Henry
By: 'Robert Williams'
Aug 16,2021
0 people found
this helpful
Henry worked really hard to get my sale completed, which through no fault of his took over five months. Very impressed by the dedication and determination of this agency, I can't recommend them highly enough! Great service and sales follow up, they work tirelessly for ...
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“The most incompetent letting agency! AVOID!!...”

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Aug 11,2021
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By: 'Jo D'
Aug 11,2021
0 people found
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Probably the worst letting agency and staff I’ve ever dealt with. What letting agency do you physically contact for nearly 6 months (phone calls and emails) but they’re so incompetent they can’t give you back your deposit and then charge you for issues ...
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“Choose somewhere else....”

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Jun 27,2021
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Chloe
By: 'Jody'
Jun 27,2021
2 people found
this helpful
After vacating a rented property over a month ago still waiting for a response for deposit to be returned. Very poor service upon checkout, no one even got in touch when we did vacate. No response from this company for nearly 2 weeks now which is ...
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“Not worth it .. full of lies...”

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Apr 23,2021
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Mike
By: 'Hem'
Apr 23,2021
3 people found
this helpful
From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the ...
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“Martin and Co have been letting our property ......”

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Apr 08,2021
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Chloe
By: 'Pamela Hamer Young'
Apr 08,2021
1 people found
this helpful
Martin and Co have been letting our property in Cardiff in Cardiff for over three years now and we are very pleased with their service. We live in Somerset and really have left them to deal with everything for us: this includes finding a good ...
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“Massive thank you to Martin an co especially ......”

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Mar 09,2021
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Abigail
By: 'Sian'
Mar 09,2021
0 people found
this helpful
Massive thank you to Martin an co especially Abigail who helped me out a lot with processing my move .....
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“Michael...”

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Nov 20,2020
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Henry
By: 'Michael'
Nov 20,2020
1 people found
this helpful
Huge thanks to Martin & Co, Cardiff for ensuring that the sale of my mum’s house went so smoothly as it was a emotional time for the family. Big shout out to Stephanie who went above and beyond in helping out on so much when ...
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“Great Service, I purchased a property with Ma......”

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Nov 02,2020
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By: 'John'
Nov 02,2020
1 people found
this helpful
Great Service, I purchased a property with Martin & Co. They kept me up to date and always had my best interests at heart. I have since gone on and sold two properties with Martin & Co. Both sold within 12 days!...
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“Terrible experience with Martin & Co Cardiff...”

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Aug 18,2020
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Abbie
By: 'Priyanjith'
Aug 18,2020
1 people found
this helpful
Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment ...
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“Fantastic service from Henry and the team at ......”

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Sep 12,2019
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Henry
By: 'Alan'
Sep 12,2019
2 people found
this helpful
Fantastic service from Henry and the team at Martin & Co Cardiff. I recently moved from another letting agent whom I had been with for several years who had started to fail badly with their service. Martin & Co were excellent, Henry was brilliant and so were ...
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“Very professional and efficient service deliv......”

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Jul 22,2019
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By: 'Lucy'
Jul 22,2019
2 people found
this helpful
Very professional and efficient service delivered by Martin&co. I’m very pleased to have my property managed by the lettings team. I would highly recommend this estate agent for landlords and also for selling a property. Thanks guys!!...
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By: Mike Shrubshall
Jul 24, 2019
View all comments (1)
Thank you Lucy for the kind words. Have really enjoyed working with you. Hope all's well with you :) ...

“I have recently gone through Martin & Co and...”

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Jul 02,2019
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Abbie
By: 'Morgan'
Jul 02,2019
0 people found
this helpful
I have recently gone through Martin & Co and had nothing but fantastic service. The staff where brilliant, we had an unavoidable issue with the checks but they remained professional and very helpful which took a bit of stress of our shoulders. When viewing the property ...
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“This is the worst company I have ever dealt with...”

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May 23,2019
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By: 'Faris'
May 23,2019
4 people found
this helpful
I have been renting for years now and this is definitely the WORST company. Avoid if possible. I agreed to rent a property which was suppose to come with a washing machine - this did not happen. After 3 months they finally decided to put it ...
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“Super Efficent...”

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Sep 25,2018
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Henry
By: 'Kelly'
Sep 25,2018
1 people found
this helpful
Henry and his Team have been fantastic right from the start, we gave them 2 properties to rent out for us and within One week of both properties going on their site they were both taken.. and we have just given them our third property now ...
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“Very Happy...”

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May 22,2018
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Mike
By: 'NorbsL'
May 22,2018
0 people found
this helpful
Finally, a proper Estate Agent that tells the truth and gets it right! Very knowledgable, very approachable, they are passionate about property and have always provided me with support and guidance when I need it...
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Comment on agent fees
V Good
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“Highly recommended...”

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May 22,2018
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By: 'Cburton'
May 22,2018
0 people found
this helpful
Having used another estate agent to manage my property, as a first time landlord it was a complete disaster, I was referred Martin and Co by a friend have to say what a breath of fresh air. Not like the other agent Martin and Co ...
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Comment on agent fees
Very reasonable
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“We had no wash machine for 3 month when we just ......”

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Oct 02,2017
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Mike
By: 'Yang'
Oct 02,2017
3 people found
this helpful
We had no wash machine for 3 month when we just moved in the property. I should have be aware at the very beginning of this amazing agent as it took three months for them to replace a wash machine. A gentle reminder that probably you ...
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Comment on agent fees
Very unreasonable.
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“Well where do I start, having worked in the industry ......”

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Aug 18,2017
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Mike
By: 'Dan'
Aug 18,2017
2 people found
this helpful
Well where do I start, having worked in the industry for 7 years, I can say that this is the best agency I have ever come across. From the start of the tenancy through to move in and check out they were fantastic from start to ...
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Comment on agent fees
Good, very reasonable
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“Well where do I start, having worked in the industry ......”

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Aug 14,2017
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Mike
By: 'Dan'
Aug 14,2017
4 people found
this helpful
Well where do I start, having worked in the industry for 7 years, I can say that I have never been treated as badly as by this agent. From the start of the tenancy they had conducted an inventory, after requesting this 4 times it was never ...
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Comment on agent fees
Fees are above average for the area and not justified
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By: James
Aug 23, 2017
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Dan, people are entitled to an opinion and just because I don't agreed with yours why does that make you feel entitled to insult me. Also it sounds like you are making a threat to the Estate Agent now, I do hope there is nothing in this as it would look particularly bad on you if there was. Your "property sector" experience would make you realise this. Can I ask what area of Property it is. Customer Service maybe? ...

“Really helpful team, we had many issue with other agents ......”

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Jun 22,2017
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By: 'simon'
Jun 22,2017
1 people found
this helpful
Really helpful team, we had many issue with other agents but Martin & Co helped me get my money back from the DPS. But we had a big share of stress but a big thanks to Mike Shrubshall if you can use a lettings Agent then ...
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Comment on agent fees
Good
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“Really rude person, we had many issue with them. In ......”

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Jun 21,2017
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By: 'simon'
Jun 21,2017
4 people found
this helpful
Really rude person, we had many issue with them. In the end we could get the money back thanks to DPS. But we had a big share of stress thanks to Mike Shrubshall.. if you can avoid them...
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Comment on agent fees
rude
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:22 AM 18/08/2017 by Mike Shrubshall

Awards won by Martin & Co, Cardiff CF24 3PE



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