67% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
71% lettings fee satisfaction
May 09,2014
May 09,2014
5
people found
this helpful
this helpful
Initial contact was good,during a phone conversation in arranging a viewing.viewing arranged for 12pm.I arrived at 12.03,having had to leave my work in warlingham,and also the estate agent failing to let us now there was a property the other end of the road with the same door number,where a resident informed us we were waiting at the wrong property.the road the property is on is pay and display,where the machine was half way done the road.at 12.20,after standing outside the property for all that time,I called the office to ask where she was,to be told she had left at 12 as I was late.apparently she had tried calling me and my phone had gone to voicemail (no missed calls).I explained the parking and the property at the end of the road and how far I had come.apparently she's a very busy girl and I should have rung her to tell her I was running late.I asked why she didn't leave a message on my voicemail,but she said it wasn't het job to chase me up,and argued I wasn't there.I told her i had a parking ticket to prove I was.after lots of shouting on both parts,she said to go to the office and hung up.my mum went to the office while I waited and the woman in there was totally rude and disrespectful,calling me a liar.her "busyness" involved rudeness rolling her eyes,sarcasm,turning her back and talking to a colleague while being spoken to and spinning in her chair.eventually another man in the company took us to view,where I haven't seen a property in such a state.the internal doors were kicked in,knee deep in dirt and filth,stunk to high heaven.you wouldn't have put an animal in there.with property like that,I really don't feel they are in a position to treat any of their clients the way I have treated.avoid at all costs!!!! The most ignorant,rude,unprofessional people i have ever come across.disgusting behaviour and disgusting property
What agent could do to change your mind?
Employ staff with manners and minimal attitude. Clean up rental property's Wait longer than 3minutes for clients to arriveAttached Filesnbsp;
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Feb 12, 2016
I am really sorry to hear your feedback, we have revamped the office with new members of qualified staff, we pride ourselves on customer service and have always received positive feedback from our clients.
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Latest Reviews
13th Apr 2021
reviewed by 'koleish'
15th Feb 2018
reviewed by 'Kacey'
30th Jun 2016
reviewed by 'ItsMe'
23rd Feb 2016
reviewed by 'Tim'
19th Feb 2016
reviewed by 'Micheal'
Opening Hours
Address
Habitat Property Services
38 Portland Road
London
Greater London
SE25 4PF
02086562292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 83% | £0 | £0 |
| Lettings | 100% | 71% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- SE25
- CRO
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Apr 13,2021
Apr 13,2021
1
people found
this helpful
this helpful
Mis sold me a property along with false advertising trapped me in a property that's falling apart with a landlord that cares even less, they shouldn't still be in business. Was advertised with bills and has already paid everything before finding out it wasn't including ...
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Feb 15,2018
Feb 15,2018
4
people found
this helpful
this helpful
I'm glad to have seen the previous review as the first few didn't seem like they were talking about the same estate agents! But it seems clear now those five star reviews have been written by the estate agents themselves! (Bare that in mind when ...
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Comment on agent fees
bad
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Jun 30,2016
Jun 30,2016
0
people found
this helpful
this helpful
I am very happy with the service provided. All the staff I encounter were helpful and very enthusiastic about their work. Every question I asked was answered well, everyone was very informative....
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Feb 29,2016
Feb 29,2016
0
people found
this helpful
this helpful
I recently rented a property through Habitat Property Service and found there service outstanding, they were extremely helpful throughout the process. I would highly recommend this agency...
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Comment on agent fees
Cheap fees!
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Feb 23,2016
Feb 23,2016
0
people found
this helpful
this helpful
Excellent service, fantastic staff always keen to help, as a landlord I have complete faith that my property is in safe hands which takes a lot of pressure off me!! Would highly recommend them!!!...
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Comment on agent fees
Good
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Feb 19,2016
Feb 19,2016
1
people found
this helpful
this helpful
Really professional service, they let my property within 2 weeks!!
Trouble free letting service! They took care of everything from start to finish, have outstanding knowledge of the area which helps when obtaining a valuation...
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Comment on agent fees
Low fees
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Feb 18,2016
Feb 18,2016
1
people found
this helpful
this helpful
Fantastic service, this was my first time renting and they helped me through the whole process, the property management department was extremely informative, would highly recommend!!!!...
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Comment on agent fees
Low fees!
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May 09,2014
May 09,2014
5
people found
this helpful
this helpful
Initial contact was good,during a phone conversation in arranging a viewing.viewing arranged for 12pm.I arrived at 12.03,having had to leave my work in warlingham,and also the estate agent failing to let us now there was a property the other end of ...
read full review
read full review
What agent could do to change your mind?
Employ staff with manners and minimal attitude. Clean up rental property's Wait longer than 3minutes for clients to arriveAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 12, 2016
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(1)
I am really sorry to hear your feedback, we have revamped the office with new members of qualified staff, we pride ourselves on customer service and have always received positive feedback from our clients. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:13 PM 27/06/2016 by Tony Zhu
Best Letting Agent in SE25 
