Felicity J Lord
Blackheath, London, SE3
1.5/5, 13 reviews
23% recommended
67% sales valuation accuracy
67% sales fee satisfaction

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“FJL have caused me an extraordinary amount of stress over ......”

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May 08,2014
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Marcus
By: 'Michael'
May 08,2014
2 people found
this helpful
FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported a minor damp problem which FJL ignored for almost 3 months and did not report to me until it was too late. When they did eventually carry out repair work it was done to an unprofessional standard and I incurred further expense getting an independent survey and quality work carried out. Their central office did not at first take my complaint seriously and communication was poor. I have worked with other estate agents in the area and FJL is the poorest by far. Please, please avoid them and take your business elsewhere, these are the kind of people who tarnish estate agents reputation. We need to put them out of business by not giving them any.
What agent could do to change your mind?
Been honest, communicated quickly and expressed sympathy.
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By: Customer Relations Manager
May 27, 2014
Dear Michael

We are really sorry to hear about your experience and the services you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this further - please could you email your full name and property details to [email protected] and we will take this further.

Many thanks

Melanie Smith, Customer Relations Manager

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Latest Reviews

View all Reviews 13
23rd Sep 2024
reviewed by 'Laura Nathan'
“I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It ......”
11th May 2021
reviewed by 'Zoe Efstathiou'
“I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So ......”
11th May 2021
reviewed by 'Zoe Efstathiou'
“I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So ......”
25th Apr 2021
reviewed by 'Ms'
“One of the worst companies in the country. They are crooks and corner you into paying their fees from all ......”
22nd Feb 2019
reviewed by 'Landlord'
“We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them ......”
22nd Oct 2018
reviewed by 'Sandy'
“Ongoing case so Ill just precis for now .Accidental landlord letting property through FJLORD Trying to charge a renewal fee ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
7 Stratheden Parade
Blackheath,London
Greater London
SE3 7SX
02082931143

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 0 1 1 2 1 0 1 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I recently tried to purchase a property throu......”

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Sep 23,2024
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By: 'Laura Nathan'
Sep 23,2024
0 people found
this helpful
I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I ...
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“Cannot imagine a worse flat sale...”

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May 11,2021
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Stuart
By: 'Zoe Efstathiou'
May 11,2021
4 people found
this helpful
I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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“Can't imagine a WORSE SALE...”

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May 11,2021
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By: 'Zoe Efstathiou'
May 11,2021
0 people found
this helpful
I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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“One of the worst companies in the country. Th......”

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Apr 25,2021
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By: 'Ms'
Apr 25,2021
1 people found
this helpful
One of the worst companies in the country. They are crooks and corner you into paying their fees from all angles. They are dishonest and disloyal. Instead of working for the landlord, they are on the tenant's side in order to obtain more fees. My ...
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“Rip off...”

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Feb 22,2019
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By: 'Landlord'
Feb 22,2019
1 people found
this helpful
We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include ...
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Comment on agent fees
Too high
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“Lies and more lies...”

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Oct 22,2018
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Lisa
By: 'Sandy'
Oct 22,2018
2 people found
this helpful
Ongoing case so Ill just precis for now . Accidental landlord letting property through FJLORD Trying to charge a renewal fee of £500.00 Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
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Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
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“Great Customer Service and Help with buying our first Home...”

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Aug 06,2018
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Stuart
By: 'Ulrike'
Aug 06,2018
0 people found
this helpful
We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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“Terrible...”

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May 09,2018
Minithumbdown
By: 'Tim'
May 09,2018
1 people found
this helpful
Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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Comment on agent fees
See above
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“As a young person looking or my first rental I ......”

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Oct 28,2015
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shannon
By: 'Rebecca'
Oct 28,2015
0 people found
this helpful
As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in ...
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What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Hi there, Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at [email protected] so we can look into this? Thank you Melanie Smith, Customer Relations Manager ...

“FJL have caused me an extraordinary amount of stress over ......”

Share on :
May 08,2014
Minithumbdown
claim your profile
Marcus
By: 'Michael'
May 08,2014
2 people found
this helpful
FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported ...
read full review
What agent could do to change your mind?
Been honest, communicated quickly and expressed sympathy.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2014
View all comments (1)
Dear Michael We are really sorry to hear about your experience and the services you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this further - please could you email your full name and property details to [email protected] and we will take this further. Many thanks Melanie Smith, Customer Relations Manager ...

“When signed with FJL to sell I voiced that we'd ......”

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Feb 06,2013
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Holly
By: 'None'
Feb 06,2013
0 people found
this helpful
When signed with FJL to sell I voiced that we'd like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge ...
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“Very rude, financial adivisor rang on a number of occasions ......”

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Nov 06,2010
Minithumbup
By: 'Shannon'
Nov 06,2010
3 people found
this helpful
Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end ...
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Was this helpful? Yes
By: Customer Relations Manager
Nov 10, 2010
View all comments (1)
Hi Shannon. I'm sorry you have been unhappy with Felicity J Lord. If you would like me to look into this for you then please email the details to [email protected]. ...

“In the kingdom of the blind they were relatively good. ......”

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Jul 27,2007
Minithumbup
By: 'musicben'
Jul 27,2007
0 people found
this helpful
In the kingdom of the blind they were relatively good. Only downpoint was that they didn't pass on an offer to the buyer about fixtures and fittings despite claiming they had....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 3:51 PM 25/01/2016 by Jack Downes

Awards won by Felicity J Lord, London SE3 7SX



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