100% sales valuation accuracy
80% sales fee satisfaction
May 02,2014
May 02,2014
1
people found
this helpful
this helpful
Pleasant and efficient people to deal with.
My fault for not reading the T's & C's though - finders fee is NOT 50% as I was told, as VAT at 20% is added - so total finders fee is in fact 60%.
Likewise, adding VAT to a £60 deposit holder's fee? - in hindsight I should have just done this myself (although I certainly do not recall a conversation along the lines of "If we hold the deposit for you it will cost £72, otherwise I wouldn't have done this).
An expensive lesson learned, and no doubt all agencies operate with similar fees.
But as a first time landlord I don't feel all was as transparent as it could have been, and can only hope now to break even over the 6 months tenancy.
If you're an absentee landlord however, CJ Hole has a good presence in the area and a pleasant, efficient group of employees.
My fault for not reading the T's & C's though - finders fee is NOT 50% as I was told, as VAT at 20% is added - so total finders fee is in fact 60%.
Likewise, adding VAT to a £60 deposit holder's fee? - in hindsight I should have just done this myself (although I certainly do not recall a conversation along the lines of "If we hold the deposit for you it will cost £72, otherwise I wouldn't have done this).
An expensive lesson learned, and no doubt all agencies operate with similar fees.
But as a first time landlord I don't feel all was as transparent as it could have been, and can only hope now to break even over the 6 months tenancy.
If you're an absentee landlord however, CJ Hole has a good presence in the area and a pleasant, efficient group of employees.
What agent could do to change your mind?
been explicit in conversation (not T&C's) about costs. - 60% finder's fee (including VAT, so not the 50% mentioned verbally) - ‚£72 for holding the deposit (which was not mentioned on the phone call where I asked for this service, assuming it would be included as part of the 60% finder's fee to be honest).Attached Filesnbsp;
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Latest Reviews
12th Sep 2023
reviewed by 'Wendy'
11th Mar 2021
reviewed by 'Ann'
9th Feb 2021
reviewed by 'Christina'
23rd Jul 2020
reviewed by 'Nick'
8th Apr 2020
reviewed by 'sarah'
Opening Hours
Address
CJ Hole
161 Whiteladies Road
Clifton,Bristol
City of Bristol
BS8 2RF
0117 4351867
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 80% | £280,000 | £400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 2 | 3 | 1 | 9 | 1 | 10 | 2 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 12,2023
Sep 12,2023
0
people found
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Would highly recommend C J Hole after using several Estate Agents in Bristol to set up a tenant, I found them by far the most efficient and professional. Rachel and Kirsty kept me informed throughout and were extremely helpful and courteous. Will definitely be using ...
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Mar 11,2021
Mar 11,2021
0
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As a first time rental property owner who does not live locally, I have really appreciated the help and guidance from the staff at CJHole. Their experience was invaluable to a rookie. Special thanks to Rafal Lunitz who very quickly sorted out teething problems for ...
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Feb 09,2021
Feb 09,2021
0
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Hi smooth and professional service for setting up tenant for my property, and above all easy contact was tops for me. would certainly recommend....
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Jul 23,2020
Jul 23,2020
0
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It's rare to find an agency that is both courteous and super-efficient.
I'm very pleased with the service and highly reccommend CJ Hole Lettings...
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Jul 05,2020
Jul 05,2020
1
people found
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this helpful
Tried to charge us £600 to clean an oven and wipe some surfaces. Money grabbing, exploiting company that are taking advantage of people throughout this pandemic. AVOID at all costs...
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Apr 08,2020
Apr 08,2020
0
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I chose CJ Hole to act as agents for a family probate property on Cranbrook Road, Redland. From instruction to completion its was a masterclass in how estate agents should perform. Tim was enthusiastic, realistic and informed throughout the marketing process with a clear and ...
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Jan 05,2019
Jan 05,2019
0
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Everything was dealt with in a timely manner, my situation listened to and all very professional. It could even be said they went above and beyond what they needed to do. I mainly dealt with Chris and he was superb.
Please not CJ Hole is ...
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Comment on agent fees
The Fees may be higher than others out there but I got the standard of service I would expect for the level of fees, and they exceeded my expectations.
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Nov 13,2018
Nov 13,2018
0
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Overall I had a very positive experience dealing with CJ Hole. The whole process was kept moving by the dedication of Rachel Smith who chased both solicitors on a number of occasions. The moving in pack was a nice touch and much appreciated....
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Jul 11,2018
Jul 11,2018
0
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Firstly i was given a notice of works which i would be party to, 24 hours before exchange and completion that is costing me nearly £1k.
Then on completion i was handed one set of keys and now shown the apartment, i.e. where any meters ...
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Mar 26,2018
Mar 26,2018
0
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Every member of the CJ Hole team that we have dealt with has not only been very knowledgeable about the market but also more than happy to offer advice and guidance to us as first time landlords. We are extremely happy with the service we ...
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Comment on agent fees
We are happy with the fees we are paying.
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Mar 24,2017
Mar 24,2017
0
people found
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We highly recommend CJ Hole in Clifton, we dealt with Chris Baker and from the beginning of our enquiries we found him very helpful, approachable and professional throughout the process of us renting our flat. Thanks Chris for all your help...
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Mar 23,2015
Mar 23,2015
2
people found
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this helpful
We were dealt with professionally from the start, a realistic sale price was set and achieved quickly. Rachel progressed everything rapidly, was happy to advise both sides on progress and to chase dilatory solicitors etc in our absence overseas. Excellent service that gives estate agents ...
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May 02,2014
May 02,2014
1
people found
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this helpful
Pleasant and efficient people to deal with.
My fault for not reading the T's & C's though - finders fee is NOT 50% as I was told, as VAT at 20% is added - so total finders fee is in fact 60%.
Likewise, adding VAT to a £60 deposit holder's ...
read full review
read full review
What agent could do to change your mind?
been explicit in conversation (not T&C's) about costs. - 60% finder's fee (including VAT, so not the 50% mentioned verbally) - ‚£72 for holding the deposit (which was not mentioned on the phone call where I asked for this service, assuming it would be included as part of the 60% finder's fee to be honest).Attached Filesnbsp;
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Dec 21,2012
Dec 21,2012
9
people found
this helpful
this helpful
Enabled access to the property which was vital in the circumstances!
Throughout, the commitment to assist and support was excellent....
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Dec 11,2012
Dec 11,2012
11
people found
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this helpful
Quite an average estate agent. Got the job done but made minimum effort and never sought to exceed expectations. No proactive communications, though responded promptly when asked....
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Dec 12, 2012
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(1)
I'm so sorry to hear that you didn't feel you got the service that you deserve. We make every effort to go the extra mile, the whole team is committed to ' excellence' . The word ' average' is not something we like or hope for. I'm glad you got prompt attention when you asked for it but will make sure that your concerns are addressed. ...
Jul 20,2012
Jul 20,2012
4
people found
this helpful
this helpful
I found the agent most helpful on the phone and in person. Easy to talk to and knowledgeable, and if he didn't know the answer he took notes and found out the answer for me. Arranged viewings and meetings with the vendors at convenient times ...
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Jul 04,2012
Jul 04,2012
4
people found
this helpful
this helpful
Very good service throughout the process of buying a property. Would recommend to a friend in a heartbeat. Very friendly and efficient :)...
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Jun 22,2012
Jun 22,2012
7
people found
this helpful
this helpful
I found all the staff at the branch friendly and helpful. Lee was particulary good when there was a hitch in proceedings and the solicitors seemed to have stalled. He was always patient and good natured....
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May 01,2012
May 01,2012
5
people found
this helpful
this helpful
Lee was a fine example of an agent that listens to waht you want. He was very confident and professional throughout the whole buying process.
Who said buying a property was hard work?! Lee made the whole process run without any problems and kept me ...
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Apr 25,2012
Apr 25,2012
4
people found
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this helpful
Lee provided me with professional courteous service and showed a commitment from the start to assist with the negotiations of my purchase. I would certainly recommend Lee (& Anne) to other persons looking for property advice....
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Apr 11,2012
Apr 11,2012
7
people found
this helpful
this helpful
Good and professional service from start to finish, highly important to someone like me, a foreign buyer, living abroad. Lee was always easily available through e-mail, kind and patient, and followed the sale efficiently right up until completion, solving all my doubts. I would not ...
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Apr 10,2012
Apr 10,2012
6
people found
this helpful
this helpful
Excellent service from start to finish. Lee was considerate when organizing viewings, and followed the sale through right up until completion. When he was on leave, we dealt with Anne, who was always helpful and courteous. We would not hesitate to use CJ Hole again....
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Feb 28,2012
Feb 28,2012
3
people found
this helpful
this helpful
I sold a property through CJ Hole Clifton and I was amazed at the helpfulness of the staff, especially Lee who monitored everything with my house sale and kept in regular contact. I would definately recommend them to anyone....
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Jan 30,2012
Jan 30,2012
7
people found
this helpful
this helpful
I have been a landlord for many years and have a large portfolio, I have been thinking of changing the agent that manages my properties, so I have checked a few agents out, I visited CJ Hole in Clifton and spoke to a lady called ...
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Jan 30,2012
Jan 30,2012
7
people found
this helpful
this helpful
I sold my house through CJ Hole in Clifton within two weeks; I found the service I received was excellent; all the staff worked hard and are very helpful. I would recommend them to anyone, Thank you from all the family. ...
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Jan 27,2012
Jan 27,2012
20
people found
this helpful
this helpful
I was very impressed when I first met Howard when he came to do the valuation, he was keen and enthusiastic and explained how the service would be delivered. What he promised did actually happen...
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Jan 05,2012
Jan 05,2012
5
people found
this helpful
this helpful
Overall C J Hole offer a very professional service when purchasing a property, very helpful through the sales process, especially Anne who I found to begreat and professional. I would receommend them to friends....
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Dec 05,2011
Dec 05,2011
2
people found
this helpful
this helpful
Misled and given false expectations of sale price. Sale took over six months. Had to reduce price to by over 15% to get things moving. Felt no action on part of agent to market the property or support exchange process. I would not use CJ Hole ...
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What agent could do to change your mind?
See aboveAttached Filesnbsp;
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Dec 20, 2011
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(1)
We are very sorry to hear your comments about our Clifton Office and it is most unusual to get feedback like this. Customer service is extremely important to us and would welcome the opportunity to discuss this further with you either on the phone or in a meeting. Please do not hesitate to contact us. ...
Oct 02,2011
Oct 02,2011
2
people found
this helpful
this helpful
Lee and all the staff at CJ Hole are friendly, professional and a pleasure to do business with. They kept me informed at every level of the sale. I would definately recommend them to friends....
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Mar 03,2011
Mar 03,2011
2
people found
this helpful
this helpful
People would think CJ Hole in Whiteladies road is great and professional, but I was very disappointed.
Very disorganized! And they all earn bunch of money... for what?????...
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Mar 04, 2011
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I am very sorry you feel this way. Please phone me so that we can discuss the issues. We pride ourselves on our customer service and I am very disappointed to read this. Please contact Howard Davis 0117 9466588. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:21 AM 11/08/2015 by allAgents
