0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 30,2014
Apr 30,2014
3
people found
this helpful
this helpful
Do not use this letting agent as poor communication and no accountability. Poor referencing leading to unsuitable tenants who could not afford rent. Took one year to evict as agent kept stalling starting legal proceedings. Landlord insurance invalid as did not inform me for two months that rent had not been paid. They instructed a different legal company than they said they would on my behalf who did not do the work instructed. This person then tried to charge me extra to instruct High Court Bailiffs, which he knew full well the judge had disallowed and which I only discovered when I rand the County Court myself. Even with the eviction Mr McKeon was lobbying for the tenants to be able to have more time to remove their belongings and to return another time to clean which was completely unacceptable as all locks had to be changed and tenant verbally and physically abusive. Unclear about deposit and process to reclaim as property left unrentable by tenants and needs extensive work. Monies still owed to me, poor accounting and do not reply to emails or return phone calls. Inventory I now know should be undertaken by independent 3rd party but they do their own. Please be wary, 8% for fully manGed let but not worth using this company. Compliant filed with The Property Ombundsman. Asked for nonDHSS, no pets and non smokers - got DHSS, dog who excreted over brand new lounge carpet and smokers. Please, please think twice.
What agent could do to change your mind?
Reference tenants properly Not tell lies Be accountable Return phone calls and answer emails Inform landlord immediately when rent not paid Act on landlord's instructions Be transparent in contractors used Pay landlord accurately and on time Be professional and act according to industry guidelinesAttached Filesnbsp;
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Latest Reviews
20th Jun 2018
reviewed by 'Sarah'
Opening Hours
Address
The Residential Lettings Group
2 Calthorpe Road
Edgbaston,Birmingham
West Midlands
B15 1QP
0121 246 8000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 20,2018
Jun 20,2018
1
people found
this helpful
this helpful
Do not either let out your flat or rent a property from this company. The owner Tony is an actual crook, more than happy to take your money but will not sort out issues. Use them at your own risk......
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Comment on agent fees
Unknown
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Jun 21, 2018
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(1)
a little confusing as says would recommend agent, then calling the owner a crook and apparently taken money, please provide more details of your complaint as this seems to be malicious. ...
Apr 30,2014
Apr 30,2014
3
people found
this helpful
this helpful
Do not use this letting agent as poor communication and no accountability. Poor referencing leading to unsuitable tenants who could not afford rent. Took one year to evict as agent kept stalling starting legal proceedings. Landlord insurance invalid as did not inform me for two ...
read full review
read full review
What agent could do to change your mind?
Reference tenants properly Not tell lies Be accountable Return phone calls and answer emails Inform landlord immediately when rent not paid Act on landlord's instructions Be transparent in contractors used Pay landlord accurately and on time Be professional and act according to industry guidelinesAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:50 AM 03/09/2015 by steven
