Head Office, London, SW2
4.8/5, 201 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction

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“This company is out to wring as much money from ......”

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Apr 30,2014
Minithumbdown
By: 'Jay'
Apr 30,2014
1 people found
this helpful
This company is out to wring as much money from you as possible. They charged £360 for me to move in, and now - surprise! - want £90 as a "check-out" fee for me to move out. The first fee was described as being "for everything", and "everything" basically meant a printed out form that I had to sign in their office. When I arrived at the office to sign in, the woman messed up my form and I had to wait quite a while for someone else to arrive to go forward with the process. I have been in the property for a year and my contract states that I must professionally clean the flat or be charged. So what am I paying them for? What makes it really irritating is the fact that I live in a studio flat - so it's one room that will take five minutes to inspect.

In addition, my inventory was wrong - I had to add several details before I moved in and some things I didn't notice until well into the tenancy. When there was a minor problem with my direct debit I received a fairly threatening text message saying "Do we have to replace you?" They are money-hungry and not worth your time. I would say avoid all agencies if you can - but these people are among those with the worst business ethics. The only reason I remained in the property was because of personal circumstances and not having the cash to move.
What agent could do to change your mind?
Your fees are a disgrace.
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By: Melanie Brown
Feb 09, 2017
Dear Jay, I have just come across this review and would like to apologize for how you feel your service was during you time you rented through Kings Accommodation.

The fee of £360 is inclusive of VAT, this fees is not just for "moving in" the fees is for referencing included credit checks, contracts and the inventory at the start of the tenancy. some agents charge separately for each stage and eventually this adds up to a similar total. This fee also includes Kings Accommodations administration fee. All agents charge a fee when renting through an Estate agency.

with regards to the check out fee this includes the agent going to the property and comparing the property according to the inventory report at the start of the tenancy then drawing up the report with any evidence (if needed) for a dispute. All fees are clearly explained prior to the commencement of the tenancy. All tenants have seven days to go through the inventory once they have moved in and to make additional notes with evidence that will be considered at the check out. It is very important for tenants to check over any inventory report once they have moved in as after seven days it as deemed accepted by the tenant.

once again i do Apologize on behalf of Kings Accommodation.

yours sincerely,
Melanie Brown

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Latest Reviews

View all Reviews 201
19th Aug 2024
reviewed by 'Justin Standring'
“Kings have always been a highly responsive agent. Myself and my wife highly value them as our property partners....”
16th Aug 2024
reviewed by 'Laura'
“I have been renting with Kings Accommodation for the third year now and they have always been nothing but helpful, ......”
7th Aug 2024
reviewed by 'Lucy'
“A really lovely team who were very helpful and informative at all stages of the process, they were very proactive, ......”
2nd Aug 2024
reviewed by 'A.Omar'
“I have just completed a 12 month tenancy that, in truth, would've been more if not for logistical issues. Kings Accommodation ......”
1st Aug 2024
reviewed by 'Carnie'
“All staff members I have interacted with (Steve, Anna and Matylda) have all been super friendly and kind during my 1 ......”
1st Aug 2024
reviewed by 'Katherine'
“Steve Richardson has provided a first-rate service to me as a landlord following a recent a leak at my property, ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Kings Accommodation
Unit 2, 6-12 Tulse Hill
Brixton,London
Greater London
SW2 2TP
020 7095 9386

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £345,000 £345,000
Lettings 100% 96% £500 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 0 150 6 1 0 0 0 9 3
Areas covered
  • SW2
  • sw9
  • SE5
  • sw2
  • SE13
  • se24pham
  • SW18
  • sw8
  • SW9
  • sw16
  • CR4
  • se5
  • SW9
  • se27
  • SW16
  • sw16
  • SE24
  • SW4
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Kings have always been a highly responsive ag......”

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Aug 19,2024
Minithumbup
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By: 'Justin Standring'
Aug 19,2024
0 people found
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Kings have always been a highly responsive agent. Myself and my wife highly value them as our property partners....
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“I have been renting with Kings Accommodation ......”

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Aug 16,2024
Minithumbup
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By: 'Laura'
Aug 16,2024
0 people found
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I have been renting with Kings Accommodation for the third year now and they have always been nothing but helpful, ready to help and personable. They are always available when needed and issues are always sorted fast and smoothly. Steve is great and always gone ...
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“A really lovely team who were very helpful an......”

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Aug 07,2024
Minithumbup
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By: 'Lucy'
Aug 07,2024
0 people found
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A really lovely team who were very helpful and informative at all stages of the process, they were very proactive, responsive and actioned things quickly! We have had such a smooth and positive experience moving home! Big thank you....
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“Seriously best tenancy yet without a doubt !...”

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Aug 02,2024
Minithumbup
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By: 'A.Omar'
Aug 02,2024
0 people found
this helpful
I have just completed a 12 month tenancy that, in truth, would've been more if not for logistical issues. Kings Accommodation are absolutely in the right line of business because from beginning to end they have been nothing but accommodating. I had just come out from ...
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“All staff members I have interacted with (Ste......”

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Aug 01,2024
Minithumbup
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Anna
By: 'Carnie'
Aug 01,2024
0 people found
this helpful
All staff members I have interacted with (Steve, Anna and Matylda) have all been super friendly and kind during my 1 year tenancy with King’s Accommodation. They have gone above and beyond and are all very understanding. I would highly recommend King’s Accommodation to ...
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“Excellent service from Kings Accommodation...”

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Aug 01,2024
Minithumbup
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By: 'Katherine'
Aug 01,2024
0 people found
this helpful
Steve Richardson has provided a first-rate service to me as a landlord following a recent a leak at my property, including handling my insurance claim, getting the property renovated and quickly finding a new tenant. I have been a client of Kings Accommodation for 17 years ...
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“Steve is my saviour...”

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Aug 01,2024
Minithumbup
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By: 'Giacomo'
Aug 01,2024
0 people found
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Steve is my saviour and I’ll always be grateful. Thank you for being the most collaborative and helpful human on earth when everything seemed lost. Love you 🫢...
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“Steve was excellent....”

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Jul 30,2024
Minithumbup
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By: 'Kaine Allan'
Jul 30,2024
0 people found
this helpful
Steve was excellent. I had just moved from Australia to London to start my business, was staying in an AirBnB. The first day I popped in, we went to view a property, owner was happy with my credentials, I was happy with the property & I ...
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“Review...”

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Jul 19,2024
Minithumbup
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By: 'Leah'
Jul 19,2024
0 people found
this helpful
I had a fantastic experience with Kings Accommodation . The team was professional, responsive, and made the entire renting process smooth and enjoyable. Highly recommended!...
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“I rented a studio flat for 3 years with this ......”

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Jul 18,2024
Minithumbup
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By: 'Anderson Fuchs'
Jul 18,2024
0 people found
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I rented a studio flat for 3 years with this company and I always received very good customer service, great service from Steve during my rental....
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“...”

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Jul 08,2024
Minithumbup
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Anna
By: 'Jennet PM'
Jul 08,2024
0 people found
this helpful
I highly recommend Kings Accommodation for their exemplary service and unwavering support, especially during challenging times. From the very first interaction, it was clear that their team is dedicated to providing top-notch service and ensuring client satisfaction. Throughout my experience with Kings Accommodation, they consistently ...
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“Great agency. Lovely people. I was in a sit......”

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Apr 24,2024
Minithumbup
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By: 'Daniel'
Apr 24,2024
0 people found
this helpful
Great agency. Lovely people. I was in a situation where I wanted to move out quickly due to a family situation and King's accommodation were so considerate of me and my situation. Despite never having lived alone before, they helped walk me through the process ...
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By: Steve Richardson
Apr 24, 2024
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Hi Daniel, thank you for your review. I would just like to add that the only thing I mentioned was that you shouldn't exchange money until you have all the right the documents and they are signed by all parties. All agencies know this, I was just making you aware of that for future reference, just be sure you have everything in order before handing over large sums of money as unfortunately there are imposters out there. Thank you for such a kind review, and it was a pleasure helping you sett ...

“I was happy to quickly find a flat though Kin......”

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Apr 24,2024
Minithumbup
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Steve
By: 'E'
Apr 24,2024
1 people found
this helpful
I was happy to quickly find a flat though Kings Accommodation, as I was presured for time. I met Steve Richardson while going through the whole procces, and I have to say I couldn't be more grateful. He is a professional in the true meaning ...
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“Steve is quick to respond to anything we enco......”

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Apr 24,2024
Minithumbup
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By: 'Sophie'
Apr 24,2024
0 people found
this helpful
Steve is quick to respond to anything we encounter and always lovely in making sure things get fixed in a timely manner!! Would recommend to anyone!...
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“Incredible care and support....”

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Mar 28,2024
Minithumbup
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By: 'G'
Mar 28,2024
1 people found
this helpful
It’s been wonderful working with Kings Accommodation and particularly with Steve. I support young people leaving the care system to find independent accommodation. As you can imagine, these young people face a lot of barriers when trying to sign up to their first tenancy. ...
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“Really great service specially from Steve. Al......”

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Mar 14,2024
Minithumbup
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Steve
By: 'Mykel'
Mar 14,2024
1 people found
this helpful
Really great service specially from Steve. Always there to help out with my queries and gives reasonable and timely solutions😊😊😊...
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“The agents and landlords were active ,in list......”

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Mar 11,2024
Minithumbup
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Steve
By: 'Precious'
Mar 11,2024
0 people found
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The agents and landlords were active ,in listening to the tenants and as well as solving any issues with the house and tenants as soon as they can ....
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“Friendly, helpful and attentive staff!...”

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Mar 04,2024
Minithumbup
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By: 'Beth'
Mar 04,2024
0 people found
this helpful
Myself and my housemates would really recommend Kings Accomodation. The staff, especially Steve works hard to make sure a smooth move in and that any problems in the flat are quickly resolved. As renters. we feel well taken care of, which is rare in London!...
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“Seamless House Search and Move-in Experience with Kings Accommodation...”

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Feb 28,2024
Minithumbup
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By: 'Swaroop palora'
Feb 28,2024
0 people found
this helpful
I recently had the pleasure of utilizing Kings Accommodation services for my house search and move-in process, and I couldn't be more impressed. From start to finish, they demonstrated exceptional professionalism and efficiency, making the entire experience smooth and stress-free. Kings Accommodation provided comprehensive support ...
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“Easy to work with, communicative, friendly. F......”

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Feb 24,2024
Minithumbup
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By: 'Dan'
Feb 24,2024
0 people found
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Easy to work with, communicative, friendly. Follows up on what needs doing. No complaints...
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“A good experience....”

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Feb 24,2024
Minithumbup
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By: 'Alonso'
Feb 24,2024
0 people found
this helpful
I'm extremely satisfied with the tenancy experience. The property was well-maintained, and any issues were promptly addressed by the landlord. Communication was clear and professional throughout the entire process. Overall, it was a pleasant and hassle-free renting experience....
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“Amazing...”

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Feb 23,2024
Minithumbup
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By: 'Claudia'
Feb 23,2024
0 people found
this helpful
Beautiful costumer service i give them 5 stars the agents Steve and Ann very professional wonderfull experience....
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“Highly recommend...”

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Feb 23,2024
Minithumbup
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Matylda
By: 'LINA'
Feb 23,2024
0 people found
this helpful
I am very thankful and highly recommend kings Acommodation Agency, I have been a tenant for almost 4 years and always happy with the service and timely solutions with any inconvenience at property. Highly recommend and congrats to Steve Richardson , kings accommodation office manager. Very kind, ...
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“Kings accommodation has been quite helpful an......”

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Feb 23,2024
Minithumbup
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By: 'Danny'
Feb 23,2024
0 people found
this helpful
Kings accommodation has been quite helpful and effective on how they deliver to satisfy their clientele. I rate them quite highly and I hope they maintain the great standard they’ve attained and ofcourse improve where necessary....
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“Best move in process experience...”

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Feb 23,2024
Minithumbup
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By: 'Stephanie Rawlins'
Feb 23,2024
0 people found
this helpful
Steve at King's Accommodation was extremely helpful and supportive every step of the way!...
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“100% recommend...”

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Oct 18,2023
Minithumbup
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By: 'Mali'
Oct 18,2023
0 people found
this helpful
Myself and my flatmates have had such a wonderful experience dealing with Steve and his team. He’s the friendliness and most down-to-earth estate agent I’ve ever had the pleasure of meeting - genuinely listens to you and cares. I would wholly recommend Kings ...
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“The housing agent is a very successful one wi......”

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Aug 23,2023
Minithumbup
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Karolina
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Matylda
By: 'Chigozi kpomasuru Tobin'
Aug 23,2023
0 people found
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The housing agent is a very successful one with hard working people...
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“Kings Accommodation first class & economical...”

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Aug 22,2023
Minithumbup
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Matylda
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By: 'Simon S'
Aug 22,2023
0 people found
this helpful
Kings Accommodation are fast, understanding, tuned into our approach and strategy for managing rental properties and a great partner to have on the ground in challenging times with escalating costs. First class service and economical...
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“Excellent service. Our agent Steve went to gr......”

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Aug 22,2023
Minithumbup
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By: 'Joseph Wrigley'
Aug 22,2023
0 people found
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Excellent service. Our agent Steve went to great lengths to ensure we could move in on our ideal date when we had a very tight turnaround and was very amenable with changing some of the furniture in the property....
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“Great! Would recommend...”

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Aug 22,2023
Minithumbup
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By: 'Beth'
Aug 22,2023
0 people found
this helpful
My housemates and I would definitely recommend Kings Accommodation. Finding a property in London is a very stressful experience for a lot of renters at the moment as there is a lot of competition. On our house hunt, we found other estate agents would wait ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Kings Accommodation Customer Complaints Procedure

At Kings Accommodation the service we offer to you is important to us. If you feel that you have a complaint about Kings Accommodation the following procedure is in place to help you resolve it.

Stage 1

Please write to the Manager:
By email: [email protected] or post: Kings Accommodation Unit 2, 6-12 Tulse Hill, SW2 2TP London stating the reasons for your complaint. You will receive an acknowledgement within ten working days of receipt of getting in touch with us and a full response to your complaint within 14 working days from acknowledgment date.

If the nature of your complaint is such that we need further time to consider it we will contact you and let you know the reason for the delay.

Stage 2

If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Kings Accommodation Director; Matylda Nowak who will review your complaint and the response sent at Stage 1.
Complain of second stage must be send in writing by:
Email: [email protected]
Post to: Kings Accommodation Unit 2, 6-12 Tulse Hill, SW2 2TP

You should outline the reasons you are not satisfied with the response to your complaint by Kings Accommodation. You will receive a response within the same timescales as outlined in Stage 1 above.

This complaint will also be acknowledged within fourteen working days of receipt and an investigation undertaken.

A formal written outcome of this investigation will be sent to you within 21 working days.

Following the director’s investigation, a written statement expressing Kings Accommodations' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman (www.tpos.co.uk)within six months for a review.




Last updated at 11:06 AM 27/08/2019 by allAgents

Awards won by Kings Accommodation, London SW2 2TP



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