100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Apr 30,2014
Apr 30,2014
0
people found
this helpful
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I'm letting my flat through Acorn for 4 years now as I am overseas. The first tenant stayed for 3 years, acorn only checked the property twice during those 3 years when they told us they would do a check every 6 months.
When the tenant left, every potential tenant that came to view the flat said the flat was dirty and smelly. When the flat was finally let the new tenants complained there was rubbish under the beds and behind the appliances and when I asked the agent why they never told me so a cleaner could be sent he said that due to Health and Safety he couldn't bend over to check under the beds.
I asked the agency manager to change the agent as I didn't trust him, this was not only not done but now this guy is even less helpful, every month he sends me emails asking for a technician to be sent to the flat for "repairs" that range from connecting an electric cooker to unblock the garden drain that was blocked by the leaves the tenant never cleaned. I feel that he has a personal grudge and I don't know what to do.
When the tenant left, every potential tenant that came to view the flat said the flat was dirty and smelly. When the flat was finally let the new tenants complained there was rubbish under the beds and behind the appliances and when I asked the agent why they never told me so a cleaner could be sent he said that due to Health and Safety he couldn't bend over to check under the beds.
I asked the agency manager to change the agent as I didn't trust him, this was not only not done but now this guy is even less helpful, every month he sends me emails asking for a technician to be sent to the flat for "repairs" that range from connecting an electric cooker to unblock the garden drain that was blocked by the leaves the tenant never cleaned. I feel that he has a personal grudge and I don't know what to do.
What agent could do to change your mind?
Do what is expected from them, only that.Attached Filesnbsp;
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Latest Reviews
3rd Feb 2022
reviewed by 'Michael Cleary'
6th Oct 2017
reviewed by 'Kayla'
21st Aug 2017
reviewed by 'Tinks18'
9th Aug 2017
reviewed by 'Monica'
6th Oct 2014
reviewed by 'Miss'
Opening Hours
Address
Acorn Group Estate Agents
58 London Road
Forest Hill,London
Greater London
SE23 3HF
020 8333 5080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £315,000 | £315,000 |
| Lettings | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 1 | 1 | 2 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 10,2024
Feb 10,2024
1
people found
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this helpful
Terrible service, constantly given the run around to the point where I missed out on another property with another letting agent.
Took a holding deposit to then continue to host viewings at the same property and then gave the property to someone else and lied ...
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Feb 03,2022
Feb 03,2022
0
people found
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Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the landlord to pay for new locks out my deposit.
Dishonest, incompetent and shambolic....
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Oct 06,2017
Oct 06,2017
0
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I had the worst experience with this estate agents if your selling your house be very cautious about using this branch, I've had to ask for my house to be taken off the market with them because there service is so bad! Firstly I signed ...
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Oct 17, 2017
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(1)
Dear Kayla
I am very sorry to hear about the experience you have had with our Forest Hill office.
I would like to investigate this in more detail and would be grateful if you could email me at [email protected] the full property address?
Thanks
Andrew Roberts - Customer Relations Manager ...
Aug 21,2017
Aug 21,2017
1
people found
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this helpful
We had an awful experience with Acorn when purchasing a house - it's clear that they represent the seller's needs 100%, with no regard for the buyer. We found Acorn to be unnecessarily aggressive and meddling into matters that our solicitors were already managing perfectly fine. ...
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Aug 09,2017
Aug 09,2017
1
people found
this helpful
this helpful
I have had a brilliant service buying my new flat and felt very much looked after by Louis through what turned out to be a very stressful time! Louis was a brilliant communicator, very honest, kept me up to date regularly and always returned my ...
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NA
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Oct 06,2014
Oct 06,2014
1
people found
this helpful
this helpful
I had 5 agents that came to value my property in SE23 and several undervalued it by over £30k, one got lost and came with no information pack and the other tied you in a contract for too long. I decided to go with my instinct ...
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Apr 30,2014
Apr 30,2014
0
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I'm letting my flat through Acorn for 4 years now as I am overseas. The first tenant stayed for 3 years, acorn only checked the property twice during those 3 years when they told us they would do a check every 6 months.
When the tenant left, every potential ...
read full review
read full review
What agent could do to change your mind?
Do what is expected from them, only that.Attached Filesnbsp;
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Yes
Jan 22,2014
Jan 22,2014
0
people found
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We used Acorn to assist us in letting our property. Alex was incredibly unprofessional and we would warn others to be aware of his "sales pitch". He did initially find us tenants (after a long period), but those tenants did not match what we understood ...
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Nov 27,2013
Nov 27,2013
0
people found
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I am not usually one to write reviews, positive or negative, but after having such a great experience with Acorn at Forest Hill, I feel the need to let people know about their exceptional customer service. From the outset, I found Acorn professional and easy ...
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Aug 19,2010
Aug 19,2010
5
people found
this helpful
this helpful
Acorn are tragically terrible. They appear to be proactive and accommodating when you're looking for a house but as soon as you're signed up and you need help or support they never answer the phone. If something has broken down or is flooding etc you'd ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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