Stirling Ackroyd
South Norwood, London, SE25
4.6/5, 145 reviews
94% recommended
92% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction

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“I bought a house with Townends South Norwood with Herrine ......”

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Apr 30,2014
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By: 'SJC'
Apr 30,2014
0 people found
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I bought a house with Townends South Norwood with Herrine as my main contact. She was polite, helpful and was able to help guide me in the direction of things she knew I would like based on what I had told her. She was great and the process was very smooth.
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Latest Reviews

View all Reviews 145
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
14th Jan 2021
reviewed by 'M Hampshire'
“A most professional, courteous and charming person. Engaging and most helpful. Attentive and knowledgeable too. Always willing to offer sound ......”
3rd Dec 2020
reviewed by 'Omar'
“Gavin is a fat ugl** lier.. avoid these crooks at all cost. Classic example of you local dodgy estate agents.....”
2nd Dec 2020
reviewed by 'Rizwan'
“Agents are liars and have zero morality. I had one of the worst experience dealing with the crooks in South ......”
3rd Sep 2019
reviewed by 'Steve'
“Great service from Gavin Pinto at South Norwood Townends Branch. Gavin pays great attention to detail and communicates well with ......”
28th Feb 2019
reviewed by 'Karen'
“Gavin was brilliant.Came to our rescue in finding a tenant at the last minute.We had been treated so ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
11 High Street
South Norwood,London
Greater London
SE25 6EZ
020 8771 8681

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 100% £217,000 £400,000
Lettings 100% 88% £700 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
43 1 49 7 25 0 14 1 5 0
Areas covered
  • SE19
  • SE20
  • SE25
  • SE26
  • SE27
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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“Letting agency...”

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Mar 19,2024
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Aaron
By: 'Emma Abbate'
Mar 19,2024
0 people found
this helpful
Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short amount of time. I was very impress with their professional service. I strongly recommend Stirling Ackroyd in South Norwood as they were excellent....
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“A most professional, courteous and charming p......”

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Jan 14,2021
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Sue
By: 'M Hampshire'
Jan 14,2021
0 people found
this helpful
A most professional, courteous and charming person. Engaging and most helpful. Attentive and knowledgeable too. Always willing to offer sound advice. I always appreciated her positive approach....
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“Gavin is a fat ugl** lier.. avoid these crook......”

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Dec 03,2020
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Gavin
By: 'Omar'
Dec 03,2020
0 people found
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Gavin is a fat ugl** lier.. avoid these crooks at all cost. Classic example of you local dodgy estate agents.....
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“Gavin in South Norwood is a big fat liar...”

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Dec 02,2020
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Gavin
By: 'Rizwan'
Dec 02,2020
0 people found
this helpful
Agents are liars and have zero morality. I had one of the worst experience dealing with the crooks in South Norwood branch. Gavin the letting manager lied to my face multiple times and gave conflicting statements. They can sell their soul for small amount of ...
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By: Amber Brackley
Dec 02, 2020
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Hi Rizwan, I would love an opportunity to discuss this further with you and to understand how we may help. Please do contact me at [email protected] and provide your contact number. Regards - Amber ...

“Great service from Gavin Pinto at South Norwo......”

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Sep 03,2019
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Gavin
By: 'Steve'
Sep 03,2019
0 people found
this helpful
Great service from Gavin Pinto at South Norwood Townends Branch. Gavin pays great attention to detail and communicates well with head office to give a good joined up service....
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“Gavin was brilliant!!...”

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Feb 28,2019
Minithumbup
By: 'Karen'
Feb 28,2019
0 people found
this helpful
Gavin was brilliant. Came to our rescue in finding a tenant at the last minute. We had been treated so badly by another agent. Gavin and Nigel you are absolute professionals. Thank you so much....
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Comment on agent fees
Good for what they do.
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“Alpha paid attention to my expectations as a client & paid specific attention to find properties that met my needs & did not waste my precious time....”

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Jul 11,2018
Minithumbup
By: 'MasieB'
Jul 11,2018
1 people found
this helpful
HOME is where the heart is. Finding a place called 'home' is not an easy experience. An excellent service was provided by Alpha. A big 'Thank you' for opening my eyes to the current property market & showing patience by assisting me in finding my home....
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“Very bad...”

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Jun 19,2018
Minithumbdown
By: 'Doina'
Jun 19,2018
1 people found
this helpful
I had problems with them from the begin, i paid all the money but i didnt have the contract and the keys on my hands for 1week, they are not organised and well informed as i paid much more for check in fees, and after 2 ...
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Comment on agent fees
BAD
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“Very happy with the service provided from Robert. Built a rapport with me and made sure the right property was found for me. very happy...”

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Apr 11,2018
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Robert
By: 'Made'
Apr 11,2018
0 people found
this helpful
Pleased with the service. I have already recommedned Robert to one of my partners friends to rent out a property....
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Comment on agent fees
A bit high but in comparison to rest of the competition I can't complain
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“This company use underhand tactics to ensure that you do ......”

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Jan 12,2018
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By: 'Incompetent'
Jan 12,2018
1 people found
this helpful
This company use underhand tactics to ensure that you do business with them. When it comes to any disputes regarding ongoing fees they totally deny any agreement and harass you for payment. They do not record telephone calls or keep logs of branch visits so ...
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By: Furius Customer
May 17, 2018
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I totally agree you about the underhand tactics as twice they have gazumped us. in my latest case everything was ready, all the information and forms were with the lawyers and mortgage people and i have heard from our agent that Townends were keep pesting the vendor that was selling his house to go with their guy as he was off chain etc even though the vendor has already agree and accepted our offer. Townsend even put on the website that the house was Sold STC with no offer has been accepted fro ...

“I lived in a 3/4 bed house in SW11 Earlsfield a ......”

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Dec 04,2017
Minithumbdown
By: 'Miss'
Dec 04,2017
0 people found
this helpful
I lived in a 3/4 bed house in SW11 Earlsfield a stones throw from Wimbledon. I was new to the renting game from the tenant side. I saw a place on zoopla & contacted the agent. The agent seemed pleasant & helpful (especially as I'd have to pay ...
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Comment on agent fees
Didn’t notice as my bill was £10k upfront.
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“Renting with Townends was the worst mistake of my life.......”

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Oct 23,2017
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By: 'Ms'
Oct 23,2017
2 people found
this helpful
Renting with Townends was the worst mistake of my life. Horrible customer service from landlord and agents, have been waiting months for them to fix issues which have still to be resolved. Never going with Townsend again...
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Comment on agent fees
Stupid amount of money for service received
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“Looking for a property to rent, I finally found the ......”

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Sep 20,2017
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Shyanne
By: 'Vanessa'
Sep 20,2017
0 people found
this helpful
Looking for a property to rent, I finally found the one and had to beat off competition . All throughout the process Shyanne was always positive, friendly and professional. I could not have asked for a better agent to deal with. Shyanne went above and beyond ...
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Comment on agent fees
Good
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“Despite lots of challenging issues during during the purchase of ......”

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Aug 02,2017
Minithumbup
By: 'Happily'
Aug 02,2017
0 people found
this helpful
Despite lots of challenging issues during during the purchase of my property Ashley was professional at all times and extremely helpful making the process as stress-free as possible! I would thoroughly recommend using Townsends as they were always on hand to offer advise and ensure ...
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“Just sold my house though Townend. I went with them ......”

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Jul 12,2017
Minithumbup
By: 'Mr'
Jul 12,2017
0 people found
this helpful
Just sold my house though Townend. I went with them because I got a no-nonsense appraisal from Ashley-Jane Francis, rather than estate agent flattery, which is what I asked for. The house sold quickly and achieved a good price. Comms and support were good from ...
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Comment on agent fees
Market rates
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“Massive thanks to Kevin & Herrine for showing round our prospective ......”

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Apr 28,2017
Minithumbup
By: 'Team'
Apr 28,2017
0 people found
this helpful
Massive thanks to Kevin & Herrine for showing round our prospective buyers. Simon for fantastic photographs and Ashley for her negotiating skills! Selling our flat through you was a pleasure, no stress involved. You've made our dream move possible and I would highly recommend all of ...
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Comment on agent fees
Very fair
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“We had the funnest day with Herrine and Alpha showing ......”

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Apr 07,2017
Minithumbup
By: 'Lars'
Apr 07,2017
0 people found
this helpful
We had the funnest day with Herrine and Alpha showing us loads of flats and everything we needed to know about the neighbourhood. It was great as we are new to the area. Thank you!...
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“Simon and his team were very professional in ensuring that ......”

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Apr 05,2017
Minithumbup
By: 'Lovy'
Apr 05,2017
0 people found
this helpful
Simon and his team were very professional in ensuring that the sale process ran smoothly and where a delay was anticipated, he was able to alleviate the problem. He was not only able to find a suitable buyer, but was also able to find a ...
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Comment on agent fees
Competitive
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“Simon Bright is a legend! He is incredibly knowledgeable and ......”

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Apr 03,2017
Minithumbup
By: 'Esther'
Apr 03,2017
0 people found
this helpful
Simon Bright is a legend! He is incredibly knowledgeable and experienced, switched-on, professional, insightful, dedicated, whilst at the same time being patient, understanding and reassuring (and just generally lovely). I experienced a series of unfortunate events (to put it mildly) selling my flat, and there ...
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Comment on agent fees
Fantastic value
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“I switched to Townends after a disappoing service from another ......”

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Mar 27,2017
Minithumbup
By: 'Sarah'
Mar 27,2017
0 people found
this helpful
I switched to Townends after a disappoing service from another estate agent and didnt regret it. I recently completed a very long, drawn out flat sale with Simon Bright at South Norwood branch. There were many issues including the discovery of Knotweed, negotiating a new ...
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Comment on agent fees
good - money well spent. They go above and beyond to ensure a sale stays on track.
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“For various reasons the sale of my flat took almost ......”

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Mar 24,2017
Minithumbup
By: 'S'
Mar 24,2017
0 people found
this helpful
For various reasons the sale of my flat took almost a year to complete. During that time I cannot fault the service I received from Simon Bright as my sales agent. He was incredibly patient, courteous, professional, helpful and always put my best interests first. ...
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Comment on agent fees
Reasonable fees
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“Words cannot express the support and expertise received from Simon ......”

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Mar 23,2017
Minithumbup
By: 'Juliet'
Mar 23,2017
0 people found
this helpful
Words cannot express the support and expertise received from Simon during a very difficult time for myself and my family. Was kept updated and fully informed during the whole procedure and received a very satisfactory result in the end. For that reason I would recommend ...
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Comment on agent fees
Satisfactory
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“Kevin was incredibly helpful throughout, keeping me up to date ......”

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Mar 02,2017
Minithumbup
By: 'Catriona'
Mar 02,2017
0 people found
this helpful
Kevin was incredibly helpful throughout, keeping me up to date with new properties on the market and showing me everything possible. Nothing seemed like too much trouble and I appreciated his charisma and help from start to finish....
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“Absolutely brilliant and fantastic customer service from Clint Amfo. We ......”

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Feb 23,2017
Minithumbup
By: 'Charles'
Feb 23,2017
1 people found
this helpful
Absolutely brilliant and fantastic customer service from Clint Amfo. We had a few problems (mostly minor but one major) from the onset with the rented property we moved in to just over 2 weeks ago. I immediately reported them all to Clint who then coordinated everything ...
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Comment on agent fees
Good
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“Dealt with both Clint and Adeel and both were very ......”

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Feb 06,2017
Minithumbup
By: 'Melissa'
Feb 06,2017
0 people found
this helpful
Dealt with both Clint and Adeel and both were very professional and kept me in the loop with regular updates. The flat took a little longer than expected to rent but due to the Christmas break it wasn't surprising, however I was confident they would ...
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Comment on agent fees
good
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“Clint, has been very helpful and supportive through the process. ......”

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Feb 01,2017
Minithumbup
By: 'Karen'
Feb 01,2017
0 people found
this helpful
Clint, has been very helpful and supportive through the process. Being able to contact him via WhatsApp really helped as I am not always able to take calls and it meant we could talk outside of regular work hours. Friendly, professional and kept us in ...
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Comment on agent fees
Good
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“After originally instructing another local estate agent to deal with ......”

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Dec 23,2016
Minithumbup
By: 'Vicky'
Dec 23,2016
0 people found
this helpful
After originally instructing another local estate agent to deal with the sale of the property and finding their service sub standard, we switched to Townends and have been continually impressed by the service we have received. Simon supported us long after we received and accepted ...
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Comment on agent fees
Good
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“Adeel offered me a tremendously good service. He was very ......”

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Dec 02,2016
Minithumbup
By: 'Gavin'
Dec 02,2016
0 people found
this helpful
Adeel offered me a tremendously good service. He was very proactive to find me a property that suited my requirements....
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Comment on agent fees
The fees are reasonable.
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“Adeel ensured my experience with Townsend was one to remember ......”

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Nov 22,2016
Minithumbup
By: 'ch'
Nov 22,2016
0 people found
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Adeel ensured my experience with Townsend was one to remember excellent customer service shown before lettings negotiation was complete and also gave me exceptional after sale service. Honest courteous and has the gift of the gab to add to his brilliant sales approach. Thanks again ...
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Comment on agent fees
a lot compared to previous lettings fees
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“I'm very satisfied with the overall process of making an ......”

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Nov 08,2016
Minithumbup
By: 'Marius'
Nov 08,2016
1 people found
this helpful
I'm very satisfied with the overall process of making an offer to completion. I found Adeel particularly helpful throughout the whole process and any queries I had were answered quickly and professionally. Thank you Adeel!!!...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:30 PM 21/11/2017 by allAgents

Awards won by Stirling Ackroyd, London SE25 6EZ



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