100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 29,2014
Apr 29,2014
2
people found
this helpful
this helpful
I've never experienced such incompetents in my life! These guys firstly hound you with phone calls offering you with mortgage deals, insurance etc before you have even put an offer on a house! Then once your offer is excepted that's the last you here from them! At completion we were told they would have the keys. Then they said the old own had the keys but had to drive 60 miles to deliver them! They had know idea what time he would arrive and so we wasted a whole day waiting to pick up keys for a house we purchased 24 hours previous!! The manager Oliver was a complete waste of time and was never in the office. Palmer Snell like to use Countrywide as their legal provider. They are so slow it cost me more money for my solicitor to write to them numerous times to get contracts exchanged! We had no chain yet it took 20 weeks for our house to complete thanks to countrywide! To top it all off when we got to the house we found the back door keys missing and the house was left iin such a state we could not live there straight away! The garden had been used as a tipping ground and it's obvious the estate agents never even checked the property before key release! I rang up to complain about the service and to be fair it got heated on my part and I hung up on the manager. He never rang me back to try and reconcile my feelings towards the company which I thought was bad on their part. I would never use them again and wouldn't recommend them.
What agent could do to change your mind?
Contacted me more often to see how thing were coming along. Arrange a second viewing a week before completion to make sure all is in order with the property. Have the keys way before key handover date. To stop using countrywide. Have more staff available to deal with calls. Pick up your phones. Have your viewing agent arrive on time for house viewings. Also have them research the property before viewing helps!Attached Filesnbsp;
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Latest Reviews
14th Jan 2018
reviewed by 'Insulted'
29th Apr 2014
reviewed by 'Incompetent!'
4th Sep 2013
reviewed by 'Annoyed.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 14,2018
Jan 14,2018
3
people found
this helpful
this helpful
Tried to insist that I meet with their mortgage advisor before viewing even though I had an agreement in principle!...
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Apr 29,2014
Apr 29,2014
2
people found
this helpful
this helpful
I've never experienced such incompetents in my life! These guys firstly hound you with phone calls offering you with mortgage deals, insurance etc before you have even put an offer on a house! Then once your offer is excepted that's the last you here from ...
read full review
read full review
What agent could do to change your mind?
Contacted me more often to see how thing were coming along. Arrange a second viewing a week before completion to make sure all is in order with the property. Have the keys way before key handover date. To stop using countrywide. Have more staff available to deal with calls. Pick up your phones. Have your viewing agent arrive on time for house viewings. Also have them research the property before viewing helps!Attached Filesnbsp;
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Sep 04,2013
Sep 04,2013
3
people found
this helpful
this helpful
Awful fees, I listed it in May 2012 and the sold it in September ONE day before I had to move house, never took any internal pictures of the property even though I requested them several times. Turns out someone put an offer in in JUNE ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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