0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 28,2014
Apr 28,2014
1
people found
this helpful
this helpful
We moved into the house in September '13 and immediately compiled a long list of problems with the property. Mice, leaky radiators, no appliances, broken TV, broken furniture, old mattresses, no curtains, garden full of rubbish, bins full from previous tenants, and not enough keys for the four of us. We took these issues into the office and were assured by Michael that these issues would be sorted out within weeks.
It is now April and only a small number of problems have been fixed. We have gone into the office 10s of times and have been greeted with such ineptitude, disrespect and unprofessionalism as to question the optimistic ranking of this ramshackle establishment at 12481/12517 in the UK.
Currently we are in our final year of studies, all with dissertations and finals in the coming weeks. Touchstone kindly organised for the heating and bathroom to be fixed from the 7th-11th of April, two weeks after this gap, starting a week late, work is ongoing, no shower, a bucket for a toilet and one gutted bedroom later and touchstone have a lot to answer for.
I would seriously recommend any potential clients of this iniquitous and crooked organisation to back away. Getting involved with Touchstone will lead to a disturbing endurance of the lowest of the low of British estate agents.
It is now April and only a small number of problems have been fixed. We have gone into the office 10s of times and have been greeted with such ineptitude, disrespect and unprofessionalism as to question the optimistic ranking of this ramshackle establishment at 12481/12517 in the UK.
Currently we are in our final year of studies, all with dissertations and finals in the coming weeks. Touchstone kindly organised for the heating and bathroom to be fixed from the 7th-11th of April, two weeks after this gap, starting a week late, work is ongoing, no shower, a bucket for a toilet and one gutted bedroom later and touchstone have a lot to answer for.
I would seriously recommend any potential clients of this iniquitous and crooked organisation to back away. Getting involved with Touchstone will lead to a disturbing endurance of the lowest of the low of British estate agents.
What agent could do to change your mind?
Michael was completely useless. We went in numerous times and he would just sit there and scrawl his illegible scrimshaw into his colouring books, nothing would come of it.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Apr 2014
reviewed by 'Will'
Opening Hours
Address
Connells
6 Clarendon Place
Maidstone
Kent
ME14 1BQ
01622 682225
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 28,2014
Apr 28,2014
1
people found
this helpful
this helpful
We moved into the house in September '13 and immediately compiled a long list of problems with the property. Mice, leaky radiators, no appliances, broken TV, broken furniture, old mattresses, no curtains, garden full of rubbish, bins full from previous tenants, and not enough keys ...
read full review
read full review
What agent could do to change your mind?
Michael was completely useless. We went in numerous times and he would just sit there and scrawl his illegible scrimshaw into his colouring books, nothing would come of it.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
