100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Apr 28,2014
Apr 28,2014
1
people found
this helpful
this helpful
I've been renting from various letting agencies for about 7 years, never dealt with Martin and co before this property, in the first instance, the person showing us properties never listened to our specifications and was more interested in us signing a lease. When we found a property, she told us it wasn't available until over a month after we needed the property, even though we regularly spine about when we needed to move.
Then I receive a call, after finding a property and paying the deposits, that's we couldn't move in, "I'll get back to you" was all I got. I spend a week in panic trying to find a new property as my date to move from my old property was so close, finally found one and called them to get our money refunded, and was then told that "it's all fine, you can move in now".
In actually moving in, we walked into a filthy flat, dishwasher stank and didn't even work, cooker was thick with grease, carpet was stained and black and dust everywhere. As the days went on we found more and more damaged and broken things, reported everything, even the toilets didn't flush properly, we finally received the inventory 2 weeks after moving in to find it details a BRAND NEW flat, all pictures from when the flat was brand new, with no previous occupants.
I immediately presented them with 41 photos and refused the sign the inventory,
THEY THEN ADMITTED THAT THEY DO NOT DO PROPER CHECKS ON PROPERTIES.
And so the inventory was in fact act, old.
Our shower was leaking and they did nothing until it started pouring into the flat below us.
No information was passed to us, such as were the meters where, how we open the security gate at the front for visitors, and they even told us we had a band A property when it's actually band B.
This company ONLY are about getting your money and have ZERO customer interest. Everyday we are still finding damages and broken items.
Avoid at all costs, huge scam company, you WILL be messed around and done over.
Then I receive a call, after finding a property and paying the deposits, that's we couldn't move in, "I'll get back to you" was all I got. I spend a week in panic trying to find a new property as my date to move from my old property was so close, finally found one and called them to get our money refunded, and was then told that "it's all fine, you can move in now".
In actually moving in, we walked into a filthy flat, dishwasher stank and didn't even work, cooker was thick with grease, carpet was stained and black and dust everywhere. As the days went on we found more and more damaged and broken things, reported everything, even the toilets didn't flush properly, we finally received the inventory 2 weeks after moving in to find it details a BRAND NEW flat, all pictures from when the flat was brand new, with no previous occupants.
I immediately presented them with 41 photos and refused the sign the inventory,
THEY THEN ADMITTED THAT THEY DO NOT DO PROPER CHECKS ON PROPERTIES.
And so the inventory was in fact act, old.
Our shower was leaking and they did nothing until it started pouring into the flat below us.
No information was passed to us, such as were the meters where, how we open the security gate at the front for visitors, and they even told us we had a band A property when it's actually band B.
This company ONLY are about getting your money and have ZERO customer interest. Everyday we are still finding damages and broken items.
Avoid at all costs, huge scam company, you WILL be messed around and done over.
What agent could do to change your mind?
Not Lied about everything.Attached Filesnbsp;
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Latest Reviews
21st Jan 2022
reviewed by 'YoutoBlue'
13th Jul 2021
reviewed by 'Philip'
12th Jul 2021
reviewed by 'Kelvin'
12th Jul 2021
reviewed by 'Mariin'
20th Sep 2019
reviewed by 'Bailey'
30th Oct 2018
reviewed by 'Winstonfairclough'
Opening Hours
Address
Martin & Co
26A Castle Quay
Banbury
Oxfordshire
OX16 5UN
01295 701773
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £240,000 | £240,000 |
| Lettings | 100% | 60% | £650 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 9 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 21,2022
Jan 21,2022
1
people found
this helpful
this helpful
Myself and my partner recently viewing a property with the agent David from Martin and Co.
We were greeted by a gentlemen outside the property. This gentlemen did not introduce himself but said he had several people viewing a flat, therefore we assumed this was ...
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Jul 13,2021
Jul 13,2021
2
people found
this helpful
this helpful
Don’t waste your time with these people. They are by far the worse estate agents in Banbury and that’s me being generous....
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Jul 14, 2021
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(1)
Philip
please can you contact the office as we have no record of you or any dealings with us. if you have a genuine issue im sure we can resolve very easily as our customer service is at award winning level for a reason.( right move best agents 2021 awards ) I expect this is a continuation of the last 2 one star which we have established is form one person upset that the deposit protection service correctly assessed that the damage they did to our landlords property was unacceptable and jud ...
Jul 12,2021
Jul 12,2021
1
people found
this helpful
this helpful
Text book example of a rogue estate agent. They would do whatever it takes to rip you off. I would not trust them to water my lawn....
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Jul 13, 2021
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David, First of all the extensive advice you’re on about never happened. Stop making it sound like you’re a professional. We both know you exaggerated the damages so you could claim our money. You were not helpful whatsoever when I called the office to discuss the issue even before the claim. Your colleagues were very rude and unprofessional and I was told you would call me back to explain the situation for us to come to an agreement, but that never happened. I understand you’re trying to ...
Jul 12,2021
Jul 12,2021
1
people found
this helpful
this helpful
Avoid at all costs. They do max 10 overall pictures of the room when checking in and when checking out around 200 of every old and new scratch there is claiming youve damaged the property.
Almost forgot to mention the stories they can come up with to ...
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Jul 12, 2021
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i am sorry the typo is 3000 not £30000 for the carpets obviously. ...
Sep 20,2019
Sep 20,2019
0
people found
this helpful
this helpful
Could not fault Martin and co. Very hard working people, if I could put more than 5 stars I would as reading some of the reviews for the Banbury branch confuses me, I’ve never had an issue. Always been looked after and would defiantly recommend....
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Oct 30,2018
Oct 30,2018
0
people found
this helpful
this helpful
I was a landlord. Now due to circumstances have to be a tenant so see both sides. They work very hard for there landlord. And I accept that...they also made me feel welcome and helped and were friendly. I thank them for that too.. ...
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Comment on agent fees
The fees I do noy]t like to pay. But I see why they are there and we’re as stated
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Nov 15,2017
Nov 15,2017
0
people found
this helpful
this helpful
A big thank you to Martin & Co for selling our house in record time. We cannot believe how smooth the process has been in what can be the most stressful time. Huge congratulations. We will not hesitate in recommending you....
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Comment on agent fees
Good
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Oct 26,2017
Oct 26,2017
1
people found
this helpful
this helpful
I received a professional and courteous service when renting out my property with Martin & Co. Excellent service provided and with lovely tenants on their books. Nothing was too much trouble for Nicola and she managed to guide us through the process that at the beginning ...
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Comment on agent fees
The fees were very competitive for the high level of service offered and office in the centre of the town.
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Oct 26,2017
Oct 26,2017
1
people found
this helpful
this helpful
Really pleased with the level of service I received from Nicola and her team. As a newcomer to renting Nicola made the process really smooth and was very informative. We were given the choice of a variety of amazing properties that matched what we were ...
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Comment on agent fees
We did not have a problem with the fees. Everything was explained to us very clearly at the start of registering.
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Jul 08,2015
Jul 08,2015
5
people found
this helpful
this helpful
Should have really realised that this was one to avoid when they charged a 'non refundable' £300 holding deposit, landlord didnt bother to fix anything on our inventory. Went downhill quickly when it took 4 months to fix our Boiler over the cold winter period and was ...
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Mar 30, 2019
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(1)
We don’t charge a holding deposit. I am sorry but we explain everything on great detail. That is a fee for your administration and referencing. If you fail the references which are formed externally so as to be fair and transparent it usually is because you have said something that is deemed to be incorrect.this is a decision you make when applying and the referencing company makes when they discover. We are always here to talk about the options. .the questions we ask are very straight forwar ...
Mar 23,2015
Mar 23,2015
0
people found
this helpful
this helpful
Renting is becoming a mine field David always looks after his landlords and is very knowledgeable if things go wrong which sometimes they can because unfortuneatly there are some bad tenants out there. He is always at the other end of the phone when needed ...
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Nov 22,2014
Nov 22,2014
6
people found
this helpful
this helpful
Absolutely avoid even if you are desperate!!!!
From word go we had a lady called hayley show us around the house. She knew absolutely nothing about the house everything we asked she had no idea on!
I applied for a property at Martin and Co ...
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What agent could do to change your mind?
Not lie tell us correct information they should no. Not to be such money grabbersAttached Filesnbsp;
Comment on agent fees
Agent fees are disgusting ‚£300 we paid
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Aug 20,2014
Aug 20,2014
3
people found
this helpful
this helpful
Avoid at all costs.
We rented through Martin and Co as we were trying to cut costs and Hamptons was expensive. We had been with hamptons for 3 years before we actually moved into our house but Martin and Co can off cheaper and now we ...
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Apr 28,2014
Apr 28,2014
1
people found
this helpful
this helpful
I've been renting from various letting agencies for about 7 years, never dealt with Martin and co before this property, in the first instance, the person showing us properties never listened to our specifications and was more interested in us signing a lease. When we found ...
read full review
read full review
What agent could do to change your mind?
Not Lied about everything.Attached Filesnbsp;
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Yes
Apr 28,2014
Apr 28,2014
1
people found
this helpful
this helpful
I did not read the message on time before they came to view the property for futures tenants (we are outgoing tenants). Nicola could not get into the front door, instead, used the back door to get in ( they have keys for the property)... To ...
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Aug 14,2013
Aug 14,2013
2
people found
this helpful
this helpful
I viewed a property which I wanted and they actively encouraged me to put down £150 to secure the property and take it off the market. I did this and they confirmed it was off the market. Within an hour of leaving their office I got ...
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What agent could do to change your mind?
Never again. they can't be trusted. VERY unscrupulous practices.Attached Filesnbsp;
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Nov 26,2012
Nov 26,2012
2
people found
this helpful
this helpful
I've rented a property through Martin and co for 2years and its not been a pleasant experience the staff at the Banbury branch are rude and very unsympathetic to anything else but money they made mistakes with the day the rent came out of our ...
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Aug 21,2012
Aug 21,2012
8
people found
this helpful
this helpful
It all started from when we had our first viewing. We dealt with Nicola from the start, avoid this very rude and sometimes aggressive women at all costs!
On our first viewing we met Nicola and were shown the property very briefly, due to the ...
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What agent could do to change your mind?
The agents need to think about their staffing and their customer service, which they rate themselves as excellent!Attached Filesnbsp;
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Nov 15, 2012
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(1)
We make a huge effort to look after our tenants and landlords so obviously this is an extremely hurtful review to receive. When we as a company pride ourselves on the awards we have won for our commitment to customer service for both landlords and tenants, alike as well as the training we undergo to achieve qualifications to be registered with ARLA where the legalities of renting are learnt and where we are regulated.
We have gone to a lot of trouble to find out who wrote this but unfortun ...
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