Naomi J Ryan Estate Agents
Exeter, EX1
4.6/5, 84 reviews
92% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction

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“Very unprofessional, very rude and childish behaviour. Also very pushy ......”

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Apr 28,2014
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By: 'CRAIG'
Apr 28,2014
5 people found
this helpful
Very unprofessional, very rude and childish behaviour. Also very pushy to make us say that we are interested in that property. We were interested to buy the property they advertise but because of them we are not interested in that property any more. I feel sorry for the vendors. It was enough to have to take contact with them twice and decide that we do not want to deal with them any more.
What agent could do to change your mind?
PROFESSIONAL BEHAVIOR AND FRENDLINESS
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By: Naomi J Ryan
Apr 30, 2014
Dear Craig,

I am sorry to hear that you feel you have not received the level of service you were expecting from us on this occasion. We pride ourselves on high level of customer service provided to clients, especially from our highly experienced sales and lettings team. I would welcome the opportunity to speak to you regarding your recent contact with us. Please do contact me directly at your earliest convenience on 01392 215283 or by email: [email protected]

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Latest Reviews

View all Reviews 84
12th Sep 2024
reviewed by 'Benjamin'
“Slow to respond, numerous mistakes when organising viewing such as forgetting to take photos. Tried to claw back as much ......”
20th Oct 2023
reviewed by 'katrina louise ozikiz'
“Fabulous experience with the Naomi J Ryan team. Having bought two houses off them and rented them both through the ......”
31st Aug 2023
reviewed by 'Jung Alice CHU'
“The good balance between the buyer and seller. Michael was always positive , helpful and encouraging during the period of purchasing ......”
12th Aug 2023
reviewed by 'Janet'
“Fantastic service and very knowledgeable and helpful team who were there whenever I needed them during a very stressful time!...”
29th Jun 2023
reviewed by 'Kath1380'
“BEWAREOffer accepted on house, vendor showed people around after our offer was accepted and accepted a new offer. Naomi has ......”
14th Mar 2022
reviewed by 'Alan & Net'
“Naomi and her team have yet again given us a fantastic service - sold the house in 1 week and completed ......”
Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Naomi J Ryan Estate Agents
18 Southernhay West
Exeter
Devon
EX1 1PJ
01392 215283

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £133,000 £3,050,000
Lettings 100% 86% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 11 2 42 0 14 0 2 5
Areas covered
  • EX1
  • EX6
  • EX2
  • EX3
  • EX4
  • EX5
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Avoid...”

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Sep 12,2024
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By: 'Benjamin'
Sep 12,2024
0 people found
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Slow to respond, numerous mistakes when organising viewing such as forgetting to take photos. Tried to claw back as much deposit as possible. Avoid....
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“Fabulous experience with the Naomi J Ryan tea......”

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Oct 20,2023
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By: 'katrina louise ozikiz'
Oct 20,2023
0 people found
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Fabulous experience with the Naomi J Ryan team. Having bought two houses off them and rented them both through the company, I cant recommend them enough. Non pushy, always helpful and extremely efficient...
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“The good balance between the buyer and seller......”

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Aug 31,2023
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Michael
By: 'Jung Alice CHU'
Aug 31,2023
0 people found
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The good balance between the buyer and seller. Michael was always positive , helpful and encouraging during the period of purchasing the house. Always quick response from him or the teams. Gemma was nice when at first time took me to the house view....
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“Fantastic service and very knowledgeable and ......”

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Aug 12,2023
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Michael
By: 'Janet'
Aug 12,2023
0 people found
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Fantastic service and very knowledgeable and helpful team who were there whenever I needed them during a very stressful time!...
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“BEWAREOffer accepted on house, vendor showed......”

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Jun 29,2023
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Naomi
By: 'Kath1380'
Jun 29,2023
1 people found
this helpful
BEWARE Offer accepted on house, vendor showed people around after our offer was accepted and accepted a new offer. Naomi has the nerve to tell me I dont understand what she telling me, that the vendor broke her legal contract. She then went on to ...
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“Naomi and her team have yet again given us a ......”

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Mar 14,2022
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Michael
By: 'Alan & Net'
Mar 14,2022
0 people found
this helpful
Naomi and her team have yet again given us a fantastic service - sold the house in 1 week and completed in 9 weeks! Friendly and helpful and responded to any queries quickly and efficiently . They deserved their cake - Victoria sponge is a favourite!...
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“Amazing agents, made us feel so welcome and h......”

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Jan 13,2022
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By: 'Hannah Pankhurst'
Jan 13,2022
0 people found
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Amazing agents, made us feel so welcome and happy to answer any questions, vuew as many times as we needed. Very approachable and friendly. They lieased well with the ither parties so made the move that little bit easier. If we ever move again we ...
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“Fabulous Service from start to finish, thank ......”

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Oct 04,2021
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Samantha
By: 'David Meylan'
Oct 04,2021
0 people found
this helpful
Fabulous Service from start to finish, thank you for all your assistance with selling our home. Professional, friendly and always on hand to assist in such an important transaction, made it that bit easier. Thank you....
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“The sell of our house with NJR seemed never e......”

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Dec 18,2020
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Michael
By: 'Dawn'
Dec 18,2020
0 people found
this helpful
The sell of our house with NJR seemed never ending but this was all to do with circumstances out of everyone's control. We can't however praise NJR enough, everyone that we dealt with were brilliant, we were kept informed of developments throughout, during which for ...
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“Professional, friendly and competent...”

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Oct 19,2020
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Michael
By: 'Ruth'
Oct 19,2020
0 people found
this helpful
Really helpful, knowledge and professional staff. Dealt with both the sales and lettings teams and at all times they explained things/answered my (many) questions quickly and comprehensively. Thoroughly recommend this friendly and competent team....
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“My experience is that this is a highly profes......”

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Mar 07,2020
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By: 'Nicholas'
Mar 07,2020
0 people found
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My experience is that this is a highly professional, and very personable firm. We asked for advice on renting or selling our property, and got clear advice on both. Sale was our preferred option, and the property was marketed with a virtual tour (most impressive) ...
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“I am so pleased that I chose to use Naomi J R......”

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Mar 04,2020
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Samantha
By: 'Tammy'
Mar 04,2020
0 people found
this helpful
I am so pleased that I chose to use Naomi J Ryan to sell my house, because throughout they were supportive and patient. Always friendly, keeping you up to date and willing to talk you though any step of the process. I was very happy ...
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“House sale...”

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Feb 13,2020
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Rachael
By: 'Matthew'
Feb 13,2020
0 people found
this helpful
Well what can I say, having dealt with many different estate agents over the last several years Naomi J Ryan are by far the best in the business. From sale agreeing our house within the week to regular updates on our rather lengthily transaction I ...
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“Highly recommended...”

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Jan 08,2020
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Samantha
By: 'Jo'
Jan 08,2020
0 people found
this helpful
Highly Recommended! From the very beginning NJR were fantastic. They helped us to sell our house quickly and proved invaluable further into the buying/selling process as one of the main points of contact. Will definitely keep in mind next time we come to sell ...
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“We had a particularly non-standard purchase v......”

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Nov 20,2019
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Michael
By: 'Morison'
Nov 20,2019
0 people found
this helpful
We had a particularly non-standard purchase via Naomi J Ryan, and were thoroughly impressed with all aspects of service throughout. Nothing but a friendly, efficient and unwavering highly level service - thank you!...
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“Rey professional, would not hesitate to reco......”

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Nov 08,2019
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By: 'Trevor'
Nov 08,2019
0 people found
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Rey professional, would not hesitate to recommend this company. Finding us tenants, checking credentials and maintaining contact with our tenants has been extremely good....
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“By far the best estate agent in Exeter, handl......”

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Nov 06,2019
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Rachel
By: 'Carina'
Nov 06,2019
0 people found
this helpful
By far the best estate agent in Exeter, handled our sale fantastically and offered a friendly and reassuring service from start to finish, couldn't have asked for anything more. Credit to the team - you guys were all brilliant throughout and ensured what can otherwise ...
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“Naomi J Ryan's service was excellent. They we......”

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Oct 12,2019
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Naomi
By: 'Lydia'
Oct 12,2019
0 people found
this helpful
Naomi J Ryan's service was excellent. They were all very professional and found me a buyer with ease. Not only that, they found me a cash buyer, which was excellent. I believe their professionalism, and optimism found me that buyer.  They took the stress out ...
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“Excellent service from start to finishRachae......”

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Sep 09,2019
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Rachael
By: 'Sue'
Sep 09,2019
0 people found
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Excellent service from start to finish Rachael especially is a treasure. So friendly and helpful. Thank you from two very happy clients....
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“Highly recommended Estate agent......Having had hardly any views with a previous e......”

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Sep 04,2019
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Naomi
By: 'Rebecca'
Sep 04,2019
0 people found
this helpful
Having had hardly any views with a previous estate agent we were recommended Naomi J Ryan’s Estate agent thru friends who used them with great results. The house was advertised really well & immediately the viewings started. We were kept up to date with calls & ...
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“I have used Naomi J Ryan estate agents to bot......”

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Aug 11,2019
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Michael
By: 'Ali'
Aug 11,2019
0 people found
this helpful
I have used Naomi J Ryan estate agents to both sell and purchase a property and on each occasion they have been very friendly, professional, and most importantly they communicate with you as a client promptly and clearly. Special mention goes to Michael who's kind ...
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“We can totally recommend Naomi J Ryan, and Mi......”

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Jul 29,2019
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Michael
By: 'Kim'
Jul 29,2019
0 people found
this helpful
We can totally recommend Naomi J Ryan, and Michael in particular. Always completely professional, Michael helped us to remain positive when our sale fell through. Our property was re-marketed the same day, and new buyers found within twenty four hours. The whole team are friendly ...
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“Sale of my house...”

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Jun 07,2019
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Michael
By: 'Lizzy'
Jun 07,2019
0 people found
this helpful
I would say that if it wasn't for the dogged determination of our agent Michael Jones our sale would have fallen through. He was always available to speak to and if he was in a meeting or at an appointment he would always call back. ...
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Comment on agent fees
Very good.
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“Worst Start Possible...”

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Jun 05,2019
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Rachel
By: 'Firsttimebuyer'
Jun 05,2019
1 people found
this helpful
For a first ever house viewing, it couldn't possibly have been much worse. Rachel Gore was incredibly rude, abrupt, and judgemental. We were shepherded through the property in less than 5 minutes, and any questions we were allowed to ask, could not be answered. The visit ...
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“Professional service, great communication and would definitely recommend!...”

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May 19,2019
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Michael
By: 'Mr'
May 19,2019
0 people found
this helpful
We sold our property through Naomi J Ryan. We had a brilliant service, especially through Michael who was fantastic throughout and in helping us greatly with some challenging situations in the process. Michael has been fantastic to work with and we can't thank him enough ...
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Comment on agent fees
We felt Naomi J Ryan’s fees were competitive.
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“Best Estate agents...”

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May 15,2019
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Michael
By: 'Avril'
May 15,2019
0 people found
this helpful
We sold our house through Naomi J Ryan. Lots of useful advice was given by Michael. He is truly professional and polite. The communication between us is so efficient. I got confirmation and reminders before the viewings and feedback after straightforward. They tried their best ...
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“Avoid Naomi J Ryan at all costs - Rip off Merchants...”

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May 02,2019
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By: 'Disgruntled'
May 02,2019
1 people found
this helpful
Worst Letting agent I have dealt with in 20 years!! They tried to get the landlord to up the rent over the years (which he declined!) & when we moved out they did all they could for us not to get our deposit back. They picked over ...
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Comment on agent fees
ALL BAD
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“House Sale...”

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Apr 14,2019
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Michael
By: 'M-C'
Apr 14,2019
0 people found
this helpful
Excellent communication skills, great photographs of the house. Very good attention to the small details and very helpful through the the whole process....
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Comment on agent fees
Very competitive fees
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“10/10...”

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Apr 10,2019
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Andrew
By: 'ATurner'
Apr 10,2019
0 people found
this helpful
It has been a breath of fresh air to deal with a genuinely nice, down to earth letting agency. We have moved properties a few times over the years and dealt with a lot of letting agents, some of them causing huge problems and stress. ...
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Comment on agent fees
Good
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“Top team...”

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Apr 01,2019
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Michael
By: 'ExeterKathy'
Apr 01,2019
0 people found
this helpful
Michael, Rachael and the Exeter team were thoroughly professional, always helpful, cheerful and made the difficult process of buying and selling a property as stress-free as possible. I would definitely recommend Exeter's 'Naomi Ryan Estate Agents' and use their services again in the future....
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Comment on agent fees
Reasonable
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Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 21/05/2024, 12:59 PM by Michael Jones
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:59 AM 21/05/2024 by Michael Jones

Awards won by Naomi J Ryan Estate Agents, Exeter EX1 1PJ



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